Hila Creations Opiniões 362

TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

The quality of the paintings was quite good, and I did have one painting I asked for additional work to be done one, which was handled nicely. My 4 star rating is due to the lack of clarity around... Ver mais

Classificada 5 em 5 estrelas

Good communication with Hila Creations for a custom piece l ordered. Very pleased with the painting which is getting framed now. Came with artist authentication papers and looks very professional.... Ver mais

Classificada 5 em 5 estrelas

Dopo alcune incomprensioni sul pagamento della tassa di sdoganamento di euro 26,00 che ho pagato al corriere, Hila creations mi ha prontamente rimborsato la cifra nel giro di qualche giorno. Esperienz... Ver mais

Classificada 1 em 5 estrelas

“My experience with Hila Art was disappointing. I purchased The Peacock, yet I received a different artwork that did not reflect the value of what I had paid for. I attempted to contact the company fo... Ver mais

Informações sobre a empresa

  1. Galeria de arte

Escrito pela empresa

We are an art collective with our HQ in Essen, Germany. And we represent a lot of artists all over the world. As an Art Brand we dedicate a lot of time learning the effect of colors, textures, patterns and how we can use it on our canvases to spark positive emotions and calmness. All our paintings are made of high quality cotton canvas using oil and acrylic paint.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

362 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 4% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 1 em 5 estrelas

Not worth it

The picture I received was rolled on the canvas too soon and has permanently folds despite being stretched and framed professionally so it looks cheap. Colors weren’t as requested. keep in mind you have to pay a fortune to have it framed or stretched. Just totally not worth it.

2 de maio de 2024
Opinião espontânea
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Resposta da Hila Creations

Hi Margo,

Thank you for leaving a review.

We are sorry to hear the artwork didn't meet your expectations. We're committed to making it right. Please check your email so we can find a mutual solution.

Best regards,
Mai

Classificada 1 em 5 estrelas

Misleading

So after reading so many reviews I decided not to place the $1,800 order. What I really disliked were all the lies or at least, all the misinformation. What the hell is wrong in saying that the paintings come from China? I mean, in this day and age? Everything comes from China and not all are bad products. So in making us believe the paintings come from Germany and then finding out after you have already paid and shipped that your painting came from somewhere else, not a very serious company. And all the reviews this Mai lady answered are written from the same draft (“please check your email”). Yeah, I won’t have to…

25 de abril de 2024
Opinião espontânea
logótipo da Hila Creations

Resposta da Hila Creations

Hello,

Thank you for taking the time to share your thoughts, although we are disappointed to hear about your concerns, especially considering you didn’t place an order with us.

We strive to provide transparent and accurate information to our customers, and we apologize if there was any confusion regarding the origin of our products. We need to clarify that our products are sourced from various locations, we prioritize quality and craftsmanship above all else, regardless of their origin.

We hope to have the opportunity to serve you in the future.

Best,
Mai

Classificada 5 em 5 estrelas

Love it...

I had a great experience ordering my painting from start to final delivery. The painting is beautiful with such vivid colours and came customised as requested. I am very happy with my purchase!

7 de março de 2024
Classificada 5 em 5 estrelas

My painting is beautiful

My painting is beautiful! The artist kept in touch with me during the painting process and ask me to approve of the work as it went along. Definitely approve and recommend!

20 de março de 2024
Classificada 4 em 5 estrelas

The painting is beautiful

The painting is beautiful, though a little more vivid color than the example appeared online. The sealant is shiny which reflects the light. I would have preferred a flat sealant. But it's lovely and I am happy with it.

10 de março de 2024
Classificada 1 em 5 estrelas

No one responds to email concerns

No one responds to email concerns - including outreach regarding the development of the piece. Auto reply - not a great experience at all. Seeking full refund. Would never recommend

What is more ridiculous now is that they are telling me to check my email which basically does the OPPOSITE of resolving the situation but saying that I must pay - I'll formally file a credit card complaint. This is amongst the worst service I have received.

11 de março de 2024
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Resposta da Hila Creations

Hi Anthony,

Thank you for leaving a review.

We are sorry to hear the artwork didn't match expectations. We're committed to making it right. Please check your email so we can get this solved for you in the best way.

Best regards,
Mai

Classificada 5 em 5 estrelas

Excellent quality and service

I recently bought a fine piece of art from Hila creations and is truly amazed by the quality and excellent customer service. They have been very helpful right from selection of the painting till the delivery. They were quite responsive in each query I had and was very proactive in updating me at each stage of the creation of the art piece. I am extremely happy and would recommend Hila Creations to anyone who is looking for good quality art work. Good luck !

25 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Love this Artwork

Love our painting. It took a few changes to get the picture exactly like we wanted, but the artist was receptive to our suggestions and changed the artwork per our direction. We are very happy with the final result.

29 de março de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

IT DID NOT LOOK EXACTLY LIKE THE…

IT DID NOT LOOK EXACTLY LIKE THE PAINTING I ORDERED JUST SOME SAD COLORS AND NOTHING SPECIALS

4 de março de 2024
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Resposta da Hila Creations

Hi Bozena,

Thank you for leaving a review.

We are sorry to hear the artwork didn't match expectations. We're committed to making it right. Please check your email so we can get this solved for you in the best way.

Best regards,
Mai

Classificada 1 em 5 estrelas

Bait and switch?

I bought Classy. The painting I received has significant differences in color and composition than the website photos. Part of the gray background is tinged with yellow you can clearly see in person but not in the photo they sent me for approval. The ‘gold’ in the painting which shimmers in the website photo is actually a muddy combo of matte yellow and brown. Another website sells this same painting with a different name and says they use gold paint and there is no yellow anywhere. I want to return the painting but have to pay shipping, which will be significant and unfair since I did not get what I paid for. They offered me a 15% refund with no return and did not even attempt to address my complaints about the painting. Please stay away from this company. Their product may be cheaper but purchase at your own risk.

28 de março de 2024
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logótipo da Hila Creations

Resposta da Hila Creations

Hi Judy,

Thank you for leaving a review.

We are sorry to hear the artwork didn't match expectations. We're committed to making it right. Please check your email so we can get this solved for you in the best way.

Best regards,
Mai

Classificada 4 em 5 estrelas

A Reassuring Discovery: Embracing Hila Creations


As a first-time customer at Hila Creations, I was hesitant about my initial purchase due to a similar site, Art by Maudsch, raising suspicions of fraud. Thankfully, my concerns were proven wrong. The updates on my order's progress were reassuring, and the artwork surpassed my expectations. This positive experience has motivated me to start collecting more paintings from Hila Creations for our home.

12 de fevereiro de 2024
Classificada 1 em 5 estrelas

Rendering of art was not similar to art…

Rendering of art was not similar to art shown on website. The utilization of the same artist should be a priority.

9 de fevereiro de 2024
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Resposta da Hila Creations

Hi Fernando,

Thank you for leaving a review.

We are sorry to hear the artwork didn't match expectations. We're committed to making it right. Please check your email so we can get this solved for you in the best way.

Best regards,
Mai

Classificada 3 em 5 estrelas

Disliked not getting an estimate…

Disliked not getting an estimate schedule for completion and delivery of item

7 de fevereiro de 2024
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Resposta da Hila Creations

Hi Matt,

Thank you for leaving a review.

We will definitely take your feedback into consideration and work towards improving our processes to provide better estimates.

Best regards,
Mai

Classificada 2 em 5 estrelas

I purchased “ distance”

I purchased “ distance”, and was really excited. Just like another reviewer, I was surprised it was not framed. Really difficult to find any hint that’s it’s just a canvass. Unfortunately, I am not at happy. There are drips of dark blue paint and dark smudges on a very light section. About that lighter section. On the website and also in the emailed photo they sent, this section looks very neutral, tan. In reality it is very bright peach, giving an 80’s vibe that I’d like to forget. They will not fix it, and I don’t want to risk this happening with a re-do so I’m returning it. For whatever reason, I find it incredibly sketchy they want me to mail it to a RESIDENCE IN GERMANY ( at my own cost). This painting came from CHINA.

Also, cost for canvas stretching and thinnest floated-frame for 31” x 62” will run about $800.00 ( Atlanta). Buyer beware.

7 de março de 2024
Opinião espontânea
logótipo da Hila Creations

Resposta da Hila Creations

Hi Tanya,

Thank you for leaving a review.
Our customer support team is addressing your concerns.
Please check your email inbox for detailed information.

Best regards,
Mai

Classificada 5 em 5 estrelas

Loved the service

Loved the service
Loved the painting
Thank you

7 de fevereiro de 2024
logótipo da Hila Creations

Resposta da Hila Creations

Hi Nicholas,

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you love your art and that our service met your expectations.

Kind regards,
Mai

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