Hims Australia Opiniões 

984
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

The consult call was scheduled quickly which was great, but the male nurse didn't seem educated enough when asked about dosages of the item and didn't really come across friendly. Also as many other... Ver mais

Classificada 5 em 5 estrelas

I’m 4 months along the weight loss path . It has been seamless from the phone appointments , the emailing , and finally product delivery . There is continual support , and ideas to manage this treatm... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Over the many years I have been with Pilot I have found they are available when any queries arise. They reply quickly. They are clinically ethical , ie they require updated information from me before... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

So, what made my experience great was the level of support I received when I received an e-mail from Pilot drawing my attention to the fact that my most recent order was going to be shipped to the inc... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Vendedor online de medicamentos sujeitos a receita médica
  2. Serviço de emagrecimento

Escrito pela empresa

Hims is on a mission to help Australian men feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare practitioners to access trusted treatments for hair loss, sexual health, weight loss, and more. Treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

984 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,2

Todas as opiniões

(984)

240 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

No feed back they don't get back to you…

No feed back they don't get back to you when you have issues or questions and they're not very cost effective better off going to a GP to get prescribed

4 de março de 2026
Opinião espontânea
logótipo da Hims Australia

Resposta da Hims Australia

Hi there,

I'm sorry to hear that you've not heard back from us.

I'd love to get this sorted for you. Can you please send an email to gday@pilot.com.au and in the subject line put "Attention Ielle"?

Looking forward to hearing from you,
Ielle - Pilot Team

Classificada 2 em 5 estrelas

Bug with ordering on web site casued 2…

There appears to be a bug with the website ordering system. After confirming the cost for a 2-month supply, the order somehow changed to a 6-month supply at checkout, resulting in an additional ~$200 charge. I created a support ticket immediately after purchase, but unfortunately it wasn’t reviewed until after the order had already been received, so the issue couldn’t be resolved.

On the positive side, the doctor interaction was excellent and the postage speed was very good.

25 de fevereiro de 2026
Opinião espontânea
logótipo da Hims Australia

Resposta da Hims Australia

Hey Richard,

I'm really sorry about the issues with our website. I'd love to organise a refund for you for that extra $200.

I just need your Pilot account details to process this refund for you.

If you could please send us an email at gday@pilot.com.au with "Attention Innes" in the subject line, I'll make sure we process immediately.

So sorry again for this issue Richard.

Cheers,
Innes - Pilot Team

Classificada 1 em 5 estrelas

Try communicating first

Once again you start with action rather than communication. Thank for cancelling the recent payment and tying my payment up in a refund process for 10-15 days that just what I wanted (sarcasm). How about you start with communication and an agreement on a way forward rather than taking action first that may not be the best outcome

4 de março de 2026
Opinião espontânea
logótipo da Hims Australia

Resposta da Hims Australia

Hi Jason,

Thank you for your message. I genuinely understand why this would feel frustrating.

From your perspective, it likely seemed like action was taken without first having a proper conversation about the best way forward and I’m truly sorry that it came across that way.

Our Support team has reached out via email to ensure we can properly discuss your account and agree on the best way forward with you before any further steps are taken.

Thank you for your patience and we appreciate the opportunity to reset and handle this properly.

Warm Regards,
Ielle from the Pilot Team

Classificada 5 em 5 estrelas

Excellent communication

Excellent communication, ease of ordering and changing deliveries, but most importantly the medication is completely effective and reliable, with absolutely no side-effects.

3 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service. Periodic check ins. Product always of high quality. Very confidential. Very happy customer and would highly recommend any bloke obtaining medical products from this organisation.

3 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

The service at Pilot

The service at Pilot is simple but safe, I also find it reliable and consistent.
I have been with Pilot for a number of years now and the system of medical supervision is comforting.

2 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I started pilot for both weight loss…

I started pilot for both weight loss and for fatty liver which was advised by my primary GP , I have been on the program for 18 months and have lost 20+ kg. My BP and Liver function have returned to normal levels and i am feeling great .

3 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Great service. Chose pilot because it was for men although I am female - response is instant requests are responded to very happy all round

3 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

My order arrived later than the stated…

My order arrived later than the stated delivery window, and there were no instructions included on how to use the Derma roller. The Testosterone Support comes in a 60-pack, while the medication refill is a 90-pack, which means I have to place extra orders just to stay on schedule — quite inconvenient. I also received an email saying the issue was “resolved” even though there had been no communication about the delivery delay.

27 de fevereiro de 2026
Opinião espontânea
logótipo da Hims Australia

Resposta da Hims Australia

Hi Jason,

Thank you for taking the time to outline these concerns and I completely understand why this experience would feel frustrating.

I’m very sorry your order arrived outside the stated delivery window, especially without any proactive update. I also understand how inconvenient it is to receive a product without guidance.

We want to address this properly. Our Support team has reached out via email so we can review your account in detail, clarify the delivery delay, provide clear instructions, and discuss options regarding supply alignment to make things more seamless moving forward.

Thank you again for raising this. We appreciate the opportunity to make this right and improve your experience from here.

Warm regards,
Ielle from the Pilot Team

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