The consult call was scheduled quickly which was great, but the male nurse didn't seem educated enough when asked about dosages of the item and didn't really come across friendly. Also as many other... Ver mais
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Leia as opiniões dos outros
I’m 4 months along the weight loss path . It has been seamless from the phone appointments , the emailing , and finally product delivery . There is continual support , and ideas to manage this treatm... Ver mais
A empresa respondeu
Over the many years I have been with Pilot I have found they are available when any queries arise. They reply quickly. They are clinically ethical , ie they require updated information from me before... Ver mais
A empresa respondeu
So, what made my experience great was the level of support I received when I received an e-mail from Pilot drawing my attention to the fact that my most recent order was going to be shipped to the inc... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Hims is on a mission to help Australian men feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life. That’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare practitioners to access trusted treatments for hair loss, sexual health, weight loss, and more. Treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals.
Informações de contacto
Austrália
- hims.com.au
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
satisfactory
Available and able to help
The team are readily available and have great advice on how to make the most of the experience. Really helpful
Poderá usar IA para responderLer mais
No feed back they don't get back to you…
No feed back they don't get back to you when you have issues or questions and they're not very cost effective better off going to a GP to get prescribed

Resposta da Hims Australia
Bug with ordering on web site casued 2…
There appears to be a bug with the website ordering system. After confirming the cost for a 2-month supply, the order somehow changed to a 6-month supply at checkout, resulting in an additional ~$200 charge. I created a support ticket immediately after purchase, but unfortunately it wasn’t reviewed until after the order had already been received, so the issue couldn’t be resolved.
On the positive side, the doctor interaction was excellent and the postage speed was very good.

Resposta da Hims Australia
Try communicating first
Once again you start with action rather than communication. Thank for cancelling the recent payment and tying my payment up in a refund process for 10-15 days that just what I wanted (sarcasm). How about you start with communication and an agreement on a way forward rather than taking action first that may not be the best outcome

Resposta da Hims Australia
All good easy experience and worked
Excellent results for my problem and…
Excellent results for my problem and now performing best
Pilot is great to deal with
Pilot is great to deal with. They are always available to help with your journey to good health They are super knowledgeable and very convenient.
Adrian
Excellent communication
Excellent communication, ease of ordering and changing deliveries, but most importantly the medication is completely effective and reliable, with absolutely no side-effects.
Easy and simple
Excellent customer service
Excellent customer service. Periodic check ins. Product always of high quality. Very confidential. Very happy customer and would highly recommend any bloke obtaining medical products from this organisation.
It doesnt last long enough for the price
Easy advice,follow up appointments to…
Easy advice,follow up appointments to check on progress and great written information to access
The service at Pilot
The service at Pilot is simple but safe, I also find it reliable and consistent.
I have been with Pilot for a number of years now and the system of medical supervision is comforting.
I started pilot for both weight loss…
I started pilot for both weight loss and for fatty liver which was advised by my primary GP , I have been on the program for 18 months and have lost 20+ kg. My BP and Liver function have returned to normal levels and i am feeling great .
Great service
Great service. Chose pilot because it was for men although I am female - response is instant requests are responded to very happy all round
My order arrived later than the stated…
My order arrived later than the stated delivery window, and there were no instructions included on how to use the Derma roller. The Testosterone Support comes in a 60-pack, while the medication refill is a 90-pack, which means I have to place extra orders just to stay on schedule — quite inconvenient. I also received an email saying the issue was “resolved” even though there had been no communication about the delivery delay.

Resposta da Hims Australia
my request for a change in the delivery…
my request for a change in the delivery date was actioned just about in a few minutes possibly using AI.
It's very expensive.
It's very expensive.
You see what you pay for on the package.
Please send me a doctor's not as I am travelling overseas this year.
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