I called Kia to arrange a service for my car. A gentleman called Matt dealt with my call. He was both professional and accommodating of my complex needs for the service. Being new to the area I didn’t... Ver mais
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Phoned in and had a long wait but eventually asked to leave a message. Ron Eskdale got back to me as promised and helped me book my car for its service with professionalism and politeness. Always happ... Ver mais
A telephone call to Holden Norwich to arrange a three year service and MoT was dealt with efficiently & in a friendly manner by Ron Eskdale. He quickly confirmed that this was covered by the service p... Ver mais
Lisa Henry was absolutely the 💯 best telephone bookings advisor I have ever spoken to. She was calm, patient and knowledgeable as well as super friendly. I was being repeatedly an absolute idiot an... Ver mais
Informações sobre a empresa
Escrito pela empresa
Holden Group are a dedicated new & used car dealer based in Norwich. Our showroom represents Volvo, Kia, Renault, Dacia, Honda, and MG for both Sales and Aftersales.
Informações de contacto
22 Heigham Street, NR2 4TF, Norwich, Reino Unido
- 01603664411
- holdengroup.co.uk
Respondeu a 35% das suas opiniões negativas
Geralmente responde em 48 horas
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I had an unexpected call on Saturday
I had an unexpected call on Saturday
morning in reply to my email and Lisa was most helpful and efficient in booking our service and mot. A very pleasing and prompt experience. Thank you Lisa.
Lisa Henry is excellent, as is our Volvo!
Lisa Henry was absolutely the 💯 best telephone bookings advisor I have ever spoken to. She was calm, patient and knowledgeable as well as super friendly. I was being repeatedly an absolute idiot and yet she never once made me feel so!! Seriously I would almost stay with Volvo because of her alone!! 😅🤣
The usual efficient and friendly…
The usual efficient and friendly service when booking my annual service and MOT with Ron Eskdale
Great experience Go Team
Great experience with the Team. 1st Service and MOT booked in, walked through the process, lots of dates available within my criteria. So far no issues.
Great service
Samantha called to make arrangements for my Volvo to be serviced and to have a mot. She was very professional, polite and friendly.
Jon
I originally had a appointment for 25th…
I originally had a appointment for 25th march and I thought it was 31st and they where very underwhelming. I've booked my car in again the lady was very helpful and we got car booked in for next week. From day one of dealing with them from getting the car on mobility which was superb service because they gave me several test drives and made everything so easy. So I would recommend Holden Garage at Norwich to everyone.
Lisa was polite
Lisa was polite, friendly and helpful when I booked my MOT/Service.
Great customer service
Booked my car service and MOT with Ron Eskdale, who was polite and very helpful.
I have no hesitation in recommending Holden Kia in Norwich who have been a breath of fresh air, in regards to main dealers, since I first went to their showroom in 2024.
I booked a service through Ron Eskdale…
I booked a service through Ron Eskdale he was very helpful and knowlageable so thank you Ron for all your help, look forward to seeing you when I have the service.
It was a pleasure to speak to Mr…
It was a pleasure to speak to Mr Eskdale today who dealt with booking my M.O,T. and service in an efficient, courteous and friendly manner,
VERY GOOD SEREVICE FROM THE STAFF WHEN…
VERY GOOD SEREVICE FROM THE STAFF WHEN BOOKING THE CAR IN FOR A SERVICE, AND HAVING TO CHANGE IT AT THE LAST MINUTE. SAMANTHA FULLER KEPT US FULLY INFORMED BY EMAIL AND PHONE. VERY GOOD PEOPLE SKILLS
Booking first service.…
Booking the first service for our Volvo. Lisa was very helpful - all sorted very quickly and efficiently.
Very helpful service department
When I rang Kia to confirm details of my forthcoming annual service Ron Eskdale was extremely helpful. He confirmed all my details and when I requested advice re replacing my tyres he offered advice as to the best ones for my particular need and told me of the total price I would have to pay, which was very helpful. Overall he was very informative and friendly when answering my call.
I had to book my car in for a recall
I had to book my car in for a recall. Spoke to Samantha Fuller who was very helpful and friendly. Booked me in all done nice and quickly. Very efficient.
Excellent service from Ron
Excellent service from Ron, he helped advise on the correct service for my Sportage and took time on our call to understand what I needed and when it could be done. Top stuff.
Booking a service
Booked a service with Kelly-Marie at Kia Holden Norwich she was very professional and friendly finding a time to suit me and explained everything to me clearly
As a new customer of Volvo Holden…
As a new customer of Volvo Holden Group, it was a real pleasure to speak with Matthew who was informed, helpful and welcoming and I was able to confidently book the car for a full service and MOT.
Friendly and helpful telephone call with Lisa Henry to arrange an appointment for my Clio. Renault recall for software upgrade.
Friendly and helpful
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