I was really pleased with my experience, especially as someone who didn't know a great deal about jewellery at the start of the process. We looked through lots of different stones, and the one I found... Ver mais
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Leia as opiniões dos outros
Holts made wedding rings for my fiancé and me and we had a wonderful experience from start to finish. Neither of us are particularly knowledgeable about rings or jewels in general but we knew what we... Ver mais
Really helpful, knowledgeable team. When someone was away, there was always someone who could pick the project up. Simei and Alicja were only too happy to keep trying until we found the right stones.... Ver mais
A empresa respondeu
I had an exceptional experience with Holts Gems. May was very knowledgeable and was patient with me in ensuring the design was perfect. The ring is beautiful and you can tell how much care and precisi... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Based in London's Hatton Garden, Holts Gems are a second generation family business, specialising in bespoke engagement rings, fine jewellery, loose gemstones and bespoke jewellery design. We offer one of the largest collections of precious and semi-precious gemstones in the UK. Our team of highly trained Lapidaries are happy to fashion your gemstone into any shape according to your requirement as well as repairing or re-polishing a gemstone to its original condition. We also offer pearl and bead re-stringing, gemstone testing and jewellery valuation services. Since its opening in 1948, Holts Gems has come to symbolise the highest degree of expertise and integrity within the jewellery and gemstone trade. Holts Gems is proud to have been recognised for its exceptional standards of service, and consequently honoured with a number of awards, including the Luxury Business accolade at the Family Business of the Year 2014 and the Independent Retailer of the Year at the Retail Jeweller awards.
Informações de contacto
1st Floor, 39 Greville Street, EC1N 8PJ, London, Reino Unido
- 02074055286
- info@holtsgems.com
- holtsgems.com
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The kindest, most helpful staff!
The staff at Holts Gems are such brilliant people. They truly care about you as a customer, and work their hardest to make the experience the best it can be. I can't recommend them enough!

Resposta da Holts Gems
Excellent Service
Sofia was great from start to finish! Very personable, informative and helpful. Great customer service throughout and provided me with additional information to truly help me make the right decision. A true asset of the company!
A smooth, professional experience from start to finish
Sofia at Holts was extremely helpful when it came to designing the perfect engagement ring. She took into account my budget, produced a bunch of options and took all the time that I needed to help decide. She kept me updated on the progress of making the ring and the pick up experience was smooth and easy! Couldn't recommend Holts Gems any higher!
Re-making of engagement ring
Holts Gems were very helpful when I had to have my engagement ring re-made just before Christmas. Alicja was very professional and friendly and took the time to explain everything to me as the process was not straightforward. They made a fantastic job of my ring and I would not hesitate in recommending them.
The team at Holts are so helpful!
The team at Holts are so helpful!
They really went out of their way to help me choose the exact engagement ring. They are not pushy at all. I wouldn't recommend anyone else!
Congratulations on your website
Congratulations on your website. Simple in presentation and excellent taste. All the best for your company, as well as for your team.
Great experience purchasing an engagement ring
Alicja and Farah were both super knowledgeable and helpful throughout the process. They were happy to accommodate appointments around our work schedules and had my ring ready for me in record time. I definitely won’t hesitate to work with them again in the future.
Very helpful
Very helpful, patient and not pushy at all. I appreciated all the advice, and my fiance is delighted with her engagement ring. A particular thanks to Claire who was very knowlegeable and helped us throughout the process.
My family and I have been visiting and…
My family and I have been visiting and buying products from Holts over the last 15-20 years. Our experience at Holts has been amazing, the staff at Holts are exemplary with their knowledge and customer service. My recent experience was a few days ago and the patience shown by Amy in understanding my request was superb.
I highly recommend Holts to everyone !! Thankyou to all the team at Holts
Most friendliest place in Hatton…
Most friendliest place in Hatton gardens by far, very helpful and knowledgeable and i will definitely return again!
Purchasing an engagement ring
The team at Holts Gems were a real pleasure to work with throughout the process of finding an engagement ring for my partner.
I dealt primarily with Sofia (who was a superstar!) but all team members were knowledgable, accommodating and friendly. It helped turn a daunting and stressful process into something that was actually quite fun!
Engagement Ring
Being completely new to engagement ring shopping and with practically no understanding of what to look for other than a quick google beforehand and seeing something in relation to the four C's, I was understandably nervous about this endeavor. After all, this is meant to be the one and (hopefully) only time I would need to do this.
After visiting a number of jewelers in Hatton Garden trying to find my feet I came across Holts Gems.
Very simply the reason why I chose Holts was because, unlike the others, the conversation did not feel pushy. I didn't feel like I was being sold anything. Instead I was being educated and educated by someone who was not only friendly but also who really knew their trade. I wanted to get this right and Holts gave me the confidence that we would. Special thank you to Marianne who put me totally at ease and gained my trust.
As a final thought, the street entrance to Holts might look a bit underwhelming as a first impression but don't let that make you feel uneasy. It's a shared entrance with stairs leading up to the jewelers on the 2nd floor. Once inside it's a lovely space and very professional as expected.
Alicia took a lot of time and effort to…
Alicia took a lot of time and effort to find the perfect stone!
Many thanks
A wonderful experience and a beautiful ring.
We’ve had a wonderful experience with Holts Gems. We wanted to make sure the wedding band matched an unusual engagement ring. They chose some beautiful rings to get the conversation started and give us ideas. They helped us to make decisions on a version that was beautiful and would stand the test of time. Everyone at Holts Gems has been patient, helpful and full of ideas. They have made the experience a wonderful one and we are both delighted with our ring. I wouldn’t hesitate to recommend them.
Holts were fantastic
Holts were fantastic! Their service was excellent talking me through diamond categories and allowing and supporting me to take my time to make decisions on the diamond and band combination. They supported the process every step but where never pushy or ‘salesy’ always ensuring I was happy and comfortable before proceeding even suggesting I slept on it before final purchase. Overall a brilliant service!
I had a fantastic experience with Holts…
I had a fantastic experience with Holts Gems. The whole consultation process was very smooth and I felt valued and appreciated as a customer. Would very much recommend! In particular Sofia was especially helpful and I feel lucky to have had her knowledge and support throughout, as I was looking for an engagement ring and she was very sensitive to both my budget and ensuring it would be a lovely surprise for my partner (even coming up with creative ways to find her ring size!)
Simply perfect
Simply perfect. Sophia was amazing, very glad I brought an engagement ring from Holts
Amazing team
Amazing team, bespoke work, great experience. Thank you!
After many months of looking for an…
After many months of looking for an engagement ring for my gf, I stumbled upon Holt's gem and out of most jewellers I have visited, they were by far the best. Alicja was super helpful and very knowledge in all aspects. She helped me identify my gf's ring size exactly just from a photo I showed her. She also helped me get the perfect gemstone for the ring just from a simple conversation. Very kind and simple service. Would highly recommend especially for coloured gemstones.
Alicja provided a wonderful service
Alicja provided a wonderful service, would highly recommend
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