The customer service provided to me firstly by the staff at the Windermere shop and then more especially by Amelia from the Head Office at Grimsby were second to none. The work undertaken in the works... Ver mais
A empresa respondeu

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
The customer service provided to me firstly by the staff at the Windermere shop and then more especially by Amelia from the Head Office at Grimsby were second to none. The work undertaken in the works... Ver mais
A empresa respondeu
I love my Daniella Draper jewellery...its beautifully made and very special to me. Ladies in Lincoln store are always very friendly and obliging. I will be a repeat customer in the future as I have be... Ver mais
Nina and I would like to say a huge Thank you to the lovely ladies who took care of us today in Grimsby, when booked for Nina’s ear piercing. Victoria, Shannon & Sara were so lovely and friendly thr... Ver mais
A empresa respondeu
Very quick to reply to my email to discuss a ring project! Very happy with the politeness of the response and pointed me towards the right person/department straight away! Great customer service!... Ver mais
A empresa respondeu
Escrito pela empresa
Multi-award winning, British jewellery designer Daniella Draper graduated with a degree in Jewellery Design from Central St. Martins in 2009 and returned to her home roots of Lincolnshire to start her business. Inspired by nature, history, travel and romance, Daniella makes high quality pieces to stand the test of time, creating future heirlooms for now and generations to come.
An independent family-run business with six standalone stores in the UK, including Cleethorpes, Lincoln, Beverley, Grimsby, Leeds and Windermere. All pieces are handcrafted in England using recycled silver or gold, and ethically sourced gemstones. The luxury jewellery brand has been certified by Positive Luxury as a brand to trust “meeting the highest standards of verified innovation and environment performance.Daniella Draper E/17 The Enterprise Village, Prince Albert Gardens, DN31 3AT, Grimsby, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I love my Daniella Draper jewellery...its beautifully made and very special to me. Ladies in Lincoln store are always very friendly and obliging. I will be a repeat customer in the future as I have been so far x
Lovely shop friendly staff and helpful. Also the jewellery is well made and good quality.
Friendly, helpful staff, beautiful premises and exceptional products make this my favourite jewellery shop.
Indea was very helpful and managed to find a replacement earring for my wife.
First class service and arrived next day.
What more can I say great service from Beverley store
The customer service provided to me firstly by the staff at the Windermere shop and then more especially by Amelia from the Head Office at Grimsby were second to none. The work undertaken in the workshop was fantastic and I could not be more pleased with the result. To all concerned thank you.

Resposta da Daniella Draper
Very quick to reply to my email to discuss a ring project! Very happy with the politeness of the response and pointed me towards the right person/department straight away!
Great customer service!

Resposta da Daniella Draper
Tracy is so knowledgeable, approachable and always makes our experience in Daniela draper a memorable one! She has been so supportive in purchasing the right jewellery for our wedding day, very patient to make sure we get this just right/ perfect. Would definitely recommend.

Resposta da Daniella Draper
Nina and I would like to say a huge Thank you to the lovely ladies who took care of us today in Grimsby, when booked for Nina’s ear piercing. Victoria, Shannon & Sara were so lovely and friendly throughout and made Nina feel- in her own words- happy and special. When we left, Nina said ‘the ladies were so nice mummy’. Thank-you again for making Nina’s experience an enjoyable one :). Great service xxx

Resposta da Daniella Draper
Thank you to Victoria and Lydia for helping me choose a new ring and anklet. Nothing was too much trouble for them. Always my favourite place to shop.

Resposta da Daniella Draper
Was a lovely experience from start to finish from both Victoria and Lydia. Made it very easy Thank you very much

Resposta da Daniella Draper
I could not recommend the Beverley store and their staff enough. I brought my dog in to get her paw print done after being advised by staff to come after she had been groomed. The staff fussed over my dog, which she loved, and the calming environment helped get a great paw print for printing. Upon collection the staff were chatty and polite, giving you that feeling that you’re more than just a customer. The product was handled and packaged with care and I am over the moon with how it turned out. I cannot thank the staff enough for providing such a quick, friendly service and have already recommended to family and friends.
Rebecca

Resposta da Daniella Draper
I’ve been a customer for several years. I was never a woman into jewellery (it never phased me to be completely honest) until I came across the handmade pieces from DD and now it’s the only place I go to! The team are all so lovely, they’ll meet your needs making you feel like the only one in store and the customer care is second to none.
My mum recently passed away and I wanted to get something in memory of her. I was warmly greeted by Alex G in the Lincoln store and upon arrival we were asked if we wanted a glass of tasty Pimms in the warm weather. I went in with the intentions of buying the Gold ID bracelet with my mums handwriting engraved + the nickname she used to call me. However, upon trying it on, I felt it didn’t look quite right on my dainty wrist with my Gold signature bangle that I had in memory of my grandparents.
Alex gave us so much time, even offering for us to go upstairs to try pieces on to avoid the crowds, emphasising that we needed to get the piece right in honour of my mum. She was gentle, understanding, didn’t pressure us and provided lots of advice of other pieces that might go well allowing me to try on multiple pieces! I was in heaven haha.
I came home with the gold ‘Always With Me’ love token bracelet. I took in a card with my mums writing and we toyed with different variations of what to put on the back. The whole team gave their input and it was beyond appreciated. The problem however was that because the heart charm is small I couldn’t fit both my mums name and her nickname for me on the same item. Therefore, I had her name engraved on the back of the bracelet and went in search of something extra so I had my nickname with me too.
Alex was wearing the gold mini chain with an initial and explained that you can add charms so she has her son’s birthstone on it (if I remember correctly - sorry if that’s wrong!). Anyway, I tried one on in the shop with my Gold St. Christopher that I never take off and it was perfect. Therefore, I also purchased the 16” chain with the letter ‘B’ in memory of the nickname my mum used to call me. I already have plans on getting my mums birthstone added to the necklace in future! It looks so dainty and perfect with my St.Christopher!
As I live in Nottingham, Alex organised for me to have the pieces delivered to my house via DPD. The pieces had been made, engraved and arrived within 2-3 working days and just in time for me to wear for my mum’s funeral in a few days time - which I wasn’t expecting the turn around to be so quick.
These pieces are so precious to me and mean so much. I can’t begin to thank all the team enough and especially to Alex who has honestly made my entire week despite what we’re going through at the moment. Thank you. A big shoutout Can’t wait to come back into store.
Holly, Daniella - please give the team a huge Well Done!!

Resposta da Daniella Draper
The staff are amazing!!! So helpful and friendly. Fantastic choice of jewellery- it is my favourite jewellery shop.

Resposta da Daniella Draper
Very quick to deliver. Bracelet is a little small. Daughter was delighted with her birthday gift

Resposta da Daniella Draper
The sales assistant was very helpful and interested in helping me choose the right necklace. The products are beautifully crafted.

Resposta da Daniella Draper
The lady who helped us at Lincoln was very knowledgeable and experienced, she helped us a great deal and gave very good service.

Resposta da Daniella Draper
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.