Commande expédiée et réceptionnée sous 48h Je suis ravie d’avoir ma nouvelle machine à café! Et je dois avouer que je n'achète que des Philips (précédemment Senséo puis l’Or Barrista ) je suis plus q... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Bin sehr zufrieden mit meinem Airfryer! Besonders hervorheben möchte ich die Schiene, auf welcher der Korb bewegt wird, die Glasscheibe für Sicht in Innere ohne den Airfryer öffnen zu müssen und die D... Ver mais
Steamer fra Philips kortsluttet og eksploderte. Jeg har vært fornøyd med min Philips steamer. Helt til den en dag plutselig "eksploderte" og det stod en flamme ut av den og det smalt høyt. J... Ver mais
Philips très rapide en matière de communication par watt sapp surtout pour la réparation moi échange de pièce détachée sur ma senseo encore garantie reçu en 48h. Très pénible par téléphone car il y'... Ver mais
Informações sobre a empresa
Sobre Philips Home Appliances
Escrito pela empresa
Philips Home Appliances is the official Philips-branded home appliance business operated by Versuni, the exclusive worldwide trademark licensee of the Philips brand for domestic appliances. Versuni is an independent company, headquartered in Amsterdam, the Netherlands, and is separate from Koninklijke Philips N.V. (Royal Philips). Reviews on this page reflect customer experiences with Philips home appliances and with the customer service provided by Versuni — not with Philips televisions, personal care products, healthcare products, lighting, or any other Philips business.
What we sell
We design, manufacture and sell Philips-branded home appliances across the following categories: air fryers, espresso and filter coffee machines, air purifiers and humidifiers, vacuum cleaners and floor care, garment steamers and irons, kettles and toasters, blenders and food processors, and kitchen appliances. Our product portfolio also includes the Saeco, Gaggia, Preethi and Senseo brands.
Where we operate
We sell directly to consumers through home-appliances.philips and through authorised retail partners globally, including but not limited to the European Union, United Kingdom, Asia Pacific, and USA. Customer support is available in multiple languages, with local contact details and opening hours listed on our website at www.home.id.
Warranty and returns
Philips home appliances purchased from us are covered by a manufacturer's warranty as standard, with terms varying by country. Full details are on your local Philips home appliances website. Orders placed on our website can be returned in line with the local returns policy shown at checkout. Warranty claims, spare parts and replacement filters and accessories for Philips home appliances are handled by Versuni, not by Royal Philips.
How to get support
If you need help with a Philips home appliance - registering a product, making a warranty claim, ordering replacement filters or accessories, tracking an order, or troubleshooting - our support team would be happy to help you. We respond to reviews on this page, including critical ones, usually within 24 hours. The best way to get support is via our website:
Contact support
Frequently asked questions
Is Philips Home Appliances the same company as Philips?
No. Philips Home Appliances is operated by Versuni, an independent company that holds the trademark license for the Philips brand in domestic appliances. Versuni is a separate legal entity from Koninklijke Philips N.V. (Royal Philips). The two companies have separate customer service teams, separate warranty processes and separate Trustpilot profiles.
Who do I contact about a Philips air fryer, coffee machine, air purifier or vacuum cleaner?
Versuni. All support, warranty and spare parts for Philips home and kitchen appliances are handled by Versuni through the contact link above. Products in other Philips categories, such as personal care, healthcare, televisions and lighting, are supported separately by Royal Philips and other brand licensing partners.
Are Philips home appliances still made by Philips?
Philips home appliances are designed and manufactured by Versuni under a trademark license from Royal Philips, continuing the Philips domestic appliance business and its engineering heritage.
Do reviews of other Philips products apply to Philips home appliances?
No. Trustpilot reviews on other Philips profiles relate to different Philips businesses, product categories and customer service teams operated by Royal Philips and other brand licensing partners. This profile covers Philips home appliances only.
Company details
Legal entity: Versuni Netherlands B.V. - Amsterdam, the Netherlands
Chamber of Commerce (KvK): 78095549
Websites: home-appliances.philips | www.home.id | versuni.com
What we sell
We design, manufacture and sell Philips-branded home appliances across the following categories: air fryers, espresso and filter coffee machines, air purifiers and humidifiers, vacuum cleaners and floor care, garment steamers and irons, kettles and toasters, blenders and food processors, and kitchen appliances. Our product portfolio also includes the Saeco, Gaggia, Preethi and Senseo brands.
Where we operate
We sell directly to consumers through home-appliances.philips and through authorised retail partners globally, including but not limited to the European Union, United Kingdom, Asia Pacific, and USA. Customer support is available in multiple languages, with local contact details and opening hours listed on our website at www.home.id.
Warranty and returns
Philips home appliances purchased from us are covered by a manufacturer's warranty as standard, with terms varying by country. Full details are on your local Philips home appliances website. Orders placed on our website can be returned in line with the local returns policy shown at checkout. Warranty claims, spare parts and replacement filters and accessories for Philips home appliances are handled by Versuni, not by Royal Philips.
How to get support
If you need help with a Philips home appliance - registering a product, making a warranty claim, ordering replacement filters or accessories, tracking an order, or troubleshooting - our support team would be happy to help you. We respond to reviews on this page, including critical ones, usually within 24 hours. The best way to get support is via our website:
Contact support
Frequently asked questions
Is Philips Home Appliances the same company as Philips?
No. Philips Home Appliances is operated by Versuni, an independent company that holds the trademark license for the Philips brand in domestic appliances. Versuni is a separate legal entity from Koninklijke Philips N.V. (Royal Philips). The two companies have separate customer service teams, separate warranty processes and separate Trustpilot profiles.
Who do I contact about a Philips air fryer, coffee machine, air purifier or vacuum cleaner?
Versuni. All support, warranty and spare parts for Philips home and kitchen appliances are handled by Versuni through the contact link above. Products in other Philips categories, such as personal care, healthcare, televisions and lighting, are supported separately by Royal Philips and other brand licensing partners.
Are Philips home appliances still made by Philips?
Philips home appliances are designed and manufactured by Versuni under a trademark license from Royal Philips, continuing the Philips domestic appliance business and its engineering heritage.
Do reviews of other Philips products apply to Philips home appliances?
No. Trustpilot reviews on other Philips profiles relate to different Philips businesses, product categories and customer service teams operated by Royal Philips and other brand licensing partners. This profile covers Philips home appliances only.
Company details
Legal entity: Versuni Netherlands B.V. - Amsterdam, the Netherlands
Chamber of Commerce (KvK): 78095549
Websites: home-appliances.philips | www.home.id | versuni.com
Informações de contacto
Claude Debussylaan 88, 1082MD, Amsterdam, Holanda
- info@versuni.com
- home-appliances.philips
4,2
Bom
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Einfacher Einkauf
Klare Website und reibungslose Bestellung und Bezahlung. Keine Überraschungen
25 de agosto de 2026
Airfry Philips commandé et reçu…
Airfry Philips commandé et reçu rapidement et bien emballé. J ai pu bénéficier d une remise car j avais installé l application sur mon portable quelques jours plus tôt.
14 de agosto de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Vor meiner ersten Bestellung über…
Vor meiner ersten Bestellung über Zubehör für den Floor Cleaner OneUp, den wir geschenkt bekommen haben, hat mir Ihre Website empfohlen, mich zu registrieren zu lassen um 10% Rabatt zu bekommen. Die Anmeldung hat geklappt, auch die Bestellung, jedoch wurde der Rabatt nicht berücksichtigt und nicht abgezogen. Ein Chat hat absolut nicht hingehauen, die imaginäre "Person" kam überhaupt nicht damit zurecht. Danke, das war's für mich...
Ich werde mich dann wieder abmelden und anderswo kaufen.
17 de agosto de 2026
Resposta da Philips Home Appliances
Hallo UFA,
vielen Dank für dein ehrliches Feedback. Es tut uns leid, dass der Rabatt bei deiner Bestellung nicht berücksichtigt wurde und du anschließend auch mit dem Chat keine zufriedenstellende Unterstützung erhalten hast. Wir können gut nachvollziehen, wie enttäuschend das ist.
Gib uns gerne die Möglichkeit, uns deinen Fall genauer anzusehen. Wende dich dazu bitte an unseren Kundenservice über https://www.home.id/support. Dort können wir deinen Fall prüfen und schauen, wie wir dich bestmöglich unterstützen können.
Mit freundlichen Grüßen
Philips Home Living Team
Non è più Philips ma una holding Cinese.
Sono cliente da anni, ed anni fa era davvero un'ottima garanzia, oggetti ben fatti, qualità, assistenza, non economici ma assolutamente affidabili, adesso che è stata venduta all'ennesima holding Cinese qualità e servizio sono colati a picco, dovrebbero smettere di nascondersi dietro il marchio Philips e lasciare unicamente il nuovo marchio ma giocano sul fatto che le persone credono di acquistare ancora Philips, state alla larga, pagate le stesse cinesate ad un prezzo premum e ve lo garantisco, nulla di quello che fanno è di qualità paragonabile al passato, meno che mai l'assistenza totalmente ridicola ed inutile.
1 de agosto de 2026
Opinião espontânea
Resposta da Philips Home Appliances
Lorenzo Canapicchi
Gentile cliente,
La ringraziamo per avere condiviso la sua esperienza personale. Per Philips la soddisfazione dei propri clienti è una tra le prime priorità aziendali.
Vorremmo raccogliere maggiori informazioni e per questo motivo la invitiamo a contattarci tramite i nostri canali di supporto che può trovare su questo link:
https://www.home.id/de-AT/support
Cordialmente,
Emma,
Philips Consumer Care
Hyvä ostos
Ilmankostutin ihan hyvä toimi.
Mutta huono toimituspalvelu. Minulle tuntemattomasta syystä lähetti ei toimittanut pakettia annettuun osoitteeseen, vaan vei sen noutopisteeseen. Odotin pakettia kotona koko päivän, eikä lähetti edes ilmestynyt paikalle tai soittanut minulle. Päivän päätteeksi minun piti ajaa itse noutopisteeseen. Tämä aiheutti minulle paljon haittaa.
9 de agosto de 2026
Easy to find and order
Easy to find and order, exactly what I wanted, delivery time was acceptable
22 de agosto de 2026
Gesamtproblemlose Abwicklung des…
Gesamtproblemlose Abwicklung des Internet. Kaufes mit Anforderung, Lieferung und Versandtechnik.
21 de agosto de 2026
Top Produkte
Bin bisher immer zufrieden mit den Lieferungen von Philips gewesen, so auch dieses Mal. Die Qualität der Produkte macht echt den Unterschied.
15 de julho de 2026
Profesjonalna obsługa szybka realizacja…
Profesjonalna obsługa szybka realizacja zamówienia przystępne ceny polecam
3 de agosto de 2026
Gute Qualität und schneller Versand
Bisher hat jedes Philips-Produkt, das ich gekauft habe, meine Erwartungen voll erfüllt. Die Qualität war immer sehr gut und auch der Versand ging jedes Mal schnell und problemlos. Ich bin rundum zufrieden und würde jederzeit wieder bei Philips bestellen.
21 de agosto de 2026
Duidelijke site
Duidelijke site
Redelijk snelle levering maar dit ligt niet aan jullie maar aan dpd !
Dpd zeer slecht.
Automaat was vol, pakket volgende dag in ander dorp bij afhaalpunt afgegeven volgens de mail van dpd.
Daar heen gegaan niets afgeleverd.
Dag daarna weer mail en was nu wel afgegeven.
15 de agosto de 2026
Baristina slecht product
Ik heb de Baristina een jaar en het magnetisch deel werkt niet meer waardoor deze niet meer vacuüm trekt
24 de agosto de 2026
Resposta da Philips Home Appliances
Hi,
Jammer om te horen dat je Baristina na ongeveer een jaar problemen geeft en geen vacuüm meer lijkt te trekken. Dat is natuurlijk niet wat je van het apparaat mag verwachten.
Neem gerust contact met ons op via https://www.home.id/support. Dan kunnen we de situatie beoordelen en je verder helpen.
Groetjes,
Es wird angegeben dass der Pad in der…
Es wird angegeben dass der Pad in der Waschmaschine Waschbar ist.
Jedoch wird das Gummi direkt bei der ersten Wäsche angegriffen.
22 de agosto de 2026
Resposta da Philips Home Appliances
Hallo S.D,
vielen Dank für dein Feedback. Es tut uns leid zu hören, dass du diese Erfahrung gemacht hast.
Es ist wichtig, die Waschpads gemäß den Pflege- und Waschanweisungen zu reinigen, damit Material und Funktion bestmöglich erhalten bleiben.
Gerne schauen wir uns deinen Fall genauer an. Du kannst dich gerne über https://www.home.id/support an unser Team wenden, damit wir dir gezielt weiterhelfen und eine Lösung finden können.
Mit freundlichen Grüßen
Philips Home Living Team
Euer Dienstleister hat das Paket…
Euer Dienstleister hat das Paket verbummelt. Waren schon 3 mal im Pick Up Shop von DPD.
Wenn ihr es nicht schafft, mit DHL zu versenden, werden wir nicht mehr bestellen.
24 de agosto de 2026
Resposta da Philips Home Appliances
Hallo Dirk und Simone Wüller,
vielen Dank für euer Feedback. Es tut uns leid zu hören, dass es bei der Zustellung solche Schwierigkeiten gab und ihr das Paket trotz mehrerer Besuche im DPD-Pickup-Shop nicht erhalten habt. Wir können gut nachvollziehen, wie frustrierend das ist.
Gerne möchten wir uns den Vorgang genauer ansehen. Wenn ihr Fragen habt oder Unterstützung benötigt, wendet euch gerne an unser Team über https://www.home.id/support. Gemeinsam können wir den Vorgang prüfen und nach einer Lösung suchen.
Mit freundlichen Grüßen
Philips Home Living Team
Very good tech support and follow-up
21 de agosto de 2026
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.