Commande expédiée et réceptionnée sous 48h Je suis ravie d’avoir ma nouvelle machine à café! Et je dois avouer que je n'achète que des Philips (précédemment Senséo puis l’Or Barrista ) je suis plus q... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Bin sehr zufrieden mit meinem Airfryer! Besonders hervorheben möchte ich die Schiene, auf welcher der Korb bewegt wird, die Glasscheibe für Sicht in Innere ohne den Airfryer öffnen zu müssen und die D... Ver mais
Steamer fra Philips kortsluttet og eksploderte. Jeg har vært fornøyd med min Philips steamer. Helt til den en dag plutselig "eksploderte" og det stod en flamme ut av den og det smalt høyt. J... Ver mais
Philips très rapide en matière de communication par watt sapp surtout pour la réparation moi échange de pièce détachée sur ma senseo encore garantie reçu en 48h. Très pénible par téléphone car il y'... Ver mais
Informações sobre a empresa
Sobre Philips Home Appliances
Escrito pela empresa
Philips Home Appliances is the official Philips-branded home appliance business operated by Versuni, the exclusive worldwide trademark licensee of the Philips brand for domestic appliances. Versuni is an independent company, headquartered in Amsterdam, the Netherlands, and is separate from Koninklijke Philips N.V. (Royal Philips). Reviews on this page reflect customer experiences with Philips home appliances and with the customer service provided by Versuni — not with Philips televisions, personal care products, healthcare products, lighting, or any other Philips business.
What we sell
We design, manufacture and sell Philips-branded home appliances across the following categories: air fryers, espresso and filter coffee machines, air purifiers and humidifiers, vacuum cleaners and floor care, garment steamers and irons, kettles and toasters, blenders and food processors, and kitchen appliances. Our product portfolio also includes the Saeco, Gaggia, Preethi and Senseo brands.
Where we operate
We sell directly to consumers through home-appliances.philips and through authorised retail partners globally, including but not limited to the European Union, United Kingdom, Asia Pacific, and USA. Customer support is available in multiple languages, with local contact details and opening hours listed on our website at www.home.id.
Warranty and returns
Philips home appliances purchased from us are covered by a manufacturer's warranty as standard, with terms varying by country. Full details are on your local Philips home appliances website. Orders placed on our website can be returned in line with the local returns policy shown at checkout. Warranty claims, spare parts and replacement filters and accessories for Philips home appliances are handled by Versuni, not by Royal Philips.
How to get support
If you need help with a Philips home appliance - registering a product, making a warranty claim, ordering replacement filters or accessories, tracking an order, or troubleshooting - our support team would be happy to help you. We respond to reviews on this page, including critical ones, usually within 24 hours. The best way to get support is via our website:
Contact support
Frequently asked questions
Is Philips Home Appliances the same company as Philips?
No. Philips Home Appliances is operated by Versuni, an independent company that holds the trademark license for the Philips brand in domestic appliances. Versuni is a separate legal entity from Koninklijke Philips N.V. (Royal Philips). The two companies have separate customer service teams, separate warranty processes and separate Trustpilot profiles.
Who do I contact about a Philips air fryer, coffee machine, air purifier or vacuum cleaner?
Versuni. All support, warranty and spare parts for Philips home and kitchen appliances are handled by Versuni through the contact link above. Products in other Philips categories, such as personal care, healthcare, televisions and lighting, are supported separately by Royal Philips and other brand licensing partners.
Are Philips home appliances still made by Philips?
Philips home appliances are designed and manufactured by Versuni under a trademark license from Royal Philips, continuing the Philips domestic appliance business and its engineering heritage.
Do reviews of other Philips products apply to Philips home appliances?
No. Trustpilot reviews on other Philips profiles relate to different Philips businesses, product categories and customer service teams operated by Royal Philips and other brand licensing partners. This profile covers Philips home appliances only.
Company details
Legal entity: Versuni Netherlands B.V. - Amsterdam, the Netherlands
Chamber of Commerce (KvK): 78095549
Websites: home-appliances.philips | www.home.id | versuni.com
What we sell
We design, manufacture and sell Philips-branded home appliances across the following categories: air fryers, espresso and filter coffee machines, air purifiers and humidifiers, vacuum cleaners and floor care, garment steamers and irons, kettles and toasters, blenders and food processors, and kitchen appliances. Our product portfolio also includes the Saeco, Gaggia, Preethi and Senseo brands.
Where we operate
We sell directly to consumers through home-appliances.philips and through authorised retail partners globally, including but not limited to the European Union, United Kingdom, Asia Pacific, and USA. Customer support is available in multiple languages, with local contact details and opening hours listed on our website at www.home.id.
Warranty and returns
Philips home appliances purchased from us are covered by a manufacturer's warranty as standard, with terms varying by country. Full details are on your local Philips home appliances website. Orders placed on our website can be returned in line with the local returns policy shown at checkout. Warranty claims, spare parts and replacement filters and accessories for Philips home appliances are handled by Versuni, not by Royal Philips.
How to get support
If you need help with a Philips home appliance - registering a product, making a warranty claim, ordering replacement filters or accessories, tracking an order, or troubleshooting - our support team would be happy to help you. We respond to reviews on this page, including critical ones, usually within 24 hours. The best way to get support is via our website:
Contact support
Frequently asked questions
Is Philips Home Appliances the same company as Philips?
No. Philips Home Appliances is operated by Versuni, an independent company that holds the trademark license for the Philips brand in domestic appliances. Versuni is a separate legal entity from Koninklijke Philips N.V. (Royal Philips). The two companies have separate customer service teams, separate warranty processes and separate Trustpilot profiles.
Who do I contact about a Philips air fryer, coffee machine, air purifier or vacuum cleaner?
Versuni. All support, warranty and spare parts for Philips home and kitchen appliances are handled by Versuni through the contact link above. Products in other Philips categories, such as personal care, healthcare, televisions and lighting, are supported separately by Royal Philips and other brand licensing partners.
Are Philips home appliances still made by Philips?
Philips home appliances are designed and manufactured by Versuni under a trademark license from Royal Philips, continuing the Philips domestic appliance business and its engineering heritage.
Do reviews of other Philips products apply to Philips home appliances?
No. Trustpilot reviews on other Philips profiles relate to different Philips businesses, product categories and customer service teams operated by Royal Philips and other brand licensing partners. This profile covers Philips home appliances only.
Company details
Legal entity: Versuni Netherlands B.V. - Amsterdam, the Netherlands
Chamber of Commerce (KvK): 78095549
Websites: home-appliances.philips | www.home.id | versuni.com
Informações de contacto
Claude Debussylaan 88, 1082MD, Amsterdam, Holanda
- info@versuni.com
- home-appliances.philips
4,2
Bom
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 78% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
La machine est arrivée avec le capot…
La machine est arrivée avec le capot entrouvert et elle fuit... Pas très sérieux le reconditionné...
26 de agosto de 2026
Resposta da Philips Home Appliances
Bonjour Tony, Nous sommes sincèrement désolés, Une machine reçue avec le capot entrouvert et une fuite ne correspond absolument pas à nos standards de qualité pour du reconditionné.
Nous trouverons immédiatement une solution ensemble, contactez nous via https://www.home.id/suppport. Nous sommes également disponibles par message privé sur nos réseaux sociaux Philips Maison.
Warum gibt es keine Halterung für die…
Warum gibt es keine Halterung für die Düsenaufsätze???? Warum Phillips nicht in der Lage ist so etwas einfaches zu liefern... Schade
Sonst wie gewohnt sehr zufrieden mit dem Gerät
25 de agosto de 2026
De prijs en de andere dag in huis
12 de agosto de 2026
Très satisfaite de notre achat d’une…
Très satisfaite de notre achat d’une senseo reconditionnée, parfait!
Service de livraison rapide
Commande passée sur leur site facile
Je recommande
20 de agosto de 2026
Philips Kaffevollautomat 3300
Bestellt, kurze Lieferzeit, in der Handhabung übersichtlich. Gerne wieder.
26 de agosto de 2026
Zakupiłem expres do kawy Philips 5500 i…
Zakupiłem expres do kawy Philips 5500 i jestem bardzo zadowolony. Sprzęt działa bez zarzutu, jest intuicyjny w obsłudze i spełnia wszystkie moje oczekiwania. Samo zamówienie na stronie Philips przebiegło sprawnie, a paczka dotarła bardzo szybko i była solidnie zabezpieczona. Polecam!
18 de agosto de 2026
Bons produits mais colis en vrac
Tarif raisonnable, envoi DPD très rapide. Mais aucun emballage !! : le petit carton de la cafetière Senseo était explosé dans le camion de livraison, des scotchs partout placés par le transporteur pour sauver l' intérieur,le colis est quand même arrivé détruit avec un intérieur miraculeusement acceptable. Bonne cafetière mais manque de sérieux du site pour ses envois.
24 de agosto de 2026
Resposta da Philips Home Appliances
Bonjour Marielle, Toutes nos excuses pour l'état du colis. Nous sommes ravis que la cafetière vous plaise, mais nous remontons ce problème d'emballage à la logistique. En cas de moindre souci à l'utilisation, contactez-nous pour que nous puissions vous aider via https://www.home.id/suppport. Nous sommes également disponibles par message privé sur nos réseaux sociaux Philips Maison.
Merci pour votre retour !
Perfekter Artikel
Artikel war wie beschrieben funktioniert einwandfrei. Musste nur noch ein bisschen gereinigt werden.:)
26 de agosto de 2026
Ich bin restlos begeistert
Tadelloser Zustand, einwandfreie Funktion, fehlerloser Betrieb: ich bin restlos begeistert. Auf diese Weise lassen Rohstoffe sparen und Kaufpreise senken. Ich kann den Service nur empfehlen.
21 de agosto de 2026
Machine à café Baristina
Simple, pratique et efficacité sont les 3 mots d'ordre pour la Baristina de Philips. Pour celles et ceux qui veulent un bon expresso (ou un allongé) sorti de buse sans aucune prise de tête.
Évidemment pour les plus puristes d'entre nous, je ne l'a conseille pas dû à sa trop grande simplicité et donc son manque de réglages mais pour les consommateurs simple qui veulent juste déguster un bon produit rapidement et simplement, foncez !
11 de agosto de 2026
keine brauchbare Gebrauchsanleitung.
Ich habe die Heißluftfriteuse für meine Mutter gekauft. Sie ist 80 Jahre alt. Eine Gebrauchsanleitung gibt es nur in Bildern, die nicht ausreichend sind. Auf dem Gerät sind bei den Auswahlpunkten ebenfalls Bilder, die auch nicht eindeutig sind. Sehr schade und traurig. Meine Mutter wird sicherlich keine App dafür herunterladen. Bitte denken Sie auch an die ältere Generation. Aus Sicht des Herstellers ist bei dieser Ausfertigung eine ausführliche Anleitung nicht notwendig. Für unsere älteren Menschen ist das alles nicht mehr so selbstverständlich und wäre sehr hilfreich. Auch ich kann mit den Bildern auf dem Gerät auch nichts anfangen.
17 de agosto de 2026
Resposta da Philips Home Appliances
Hallo Heike,
vielen Dank für dein Feedback. Wir können gut nachvollziehen, dass die Bedienung anhand von Bildern allein, besonders für ältere Nutzerinnen und Nutzer, nicht immer selbsterklärend ist. Umso mehr verstehen wir deinen Wunsch nach einer ausführlicheren Anleitung.
Für dieses Modell steht eine detaillierte Bedienungsanleitung zur Verfügung, die du hier findest: https://dam.versuni.com/m/3db27ada215fb56f/original/KA_2024_NA220_NA221_User-Manual_EU.pdf
Sollten danach noch Fragen offen sein oder Unterstützung bei der Bedienung benötigt werden, sind wir gerne für euch da: https://www.home.id/support
Mit freundlichen Grüßen
Philips Home Living Team
Philips 7000 series irons x2 FAILURES
Philips 7000 series irons x2. Purchased 1st iron in August 2024 - almost exactly 12 months later the "auto cut-off" started cutting off after 15s of normal use. Contacted customer services & got a helpful person that apologised & sent me a replacement iron. All good (apart from the iron failure!). Roll forwards exactly 12 months and the replacement iron failed in a different way - this is an iron with a TWO YEAR WARRANTY. The iron went "pop" and the circuit breakers tripped the whole house electricity supply. This time I get the AI on WhatsApp & then apparently a person. This conversation lasts about 3 hours on & off & culminates in my being asked to plug the offending iron in again whilst it stands on a damp towel - dodgy I thought. Guess what, the element has gone and whilst the "on" light comes on, it doesn't get hot or even warm. OK they will repair it & it will take 10 days & another department will contact me about this.
Massively inconvenient to be 10 days without an iron. Even more massively inconvenient is that NO ONE has been in touch about sending the iron back for repair.
I've bought a new iron, it isn't a Philips, it will never again be a Philips.
DO NOT BUY A PHILIPS IRON. Customer services are impossible to reach, the products are not reliable.
UPDATE: this review elicited a response from Philips that indicated they would examine what had happened & get back to me - must be complicated then as 2 more working days have gone by since their reply. Tick tock, still waiting.....
17 de agosto de 2026
Opinião espontânea
Resposta da Philips Home Appliances
Hello Sandra,
thank you for taking the time to share your experience. We're sorry to hear that you've experienced issues with both irons and that the repair process has not gone as smoothly as expected.
We understand that being without an iron and waiting for further information can be frustrating. This is certainly not the experience we want for our customers.
We'll review your case with the responsible team and get back to you as soon as possible, so we can work on a solution together.
Kind regards,
Philips Home Living Team
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