Commande expédiée et réceptionnée sous 48h Je suis ravie d’avoir ma nouvelle machine à café! Et je dois avouer que je n'achète que des Philips (précédemment Senséo puis l’Or Barrista ) je suis plus q... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Bin sehr zufrieden mit meinem Airfryer! Besonders hervorheben möchte ich die Schiene, auf welcher der Korb bewegt wird, die Glasscheibe für Sicht in Innere ohne den Airfryer öffnen zu müssen und die D... Ver mais
I ordered a Philips 3300 espresso machine advertised as “new, open box.” It arrived with broken parts, signs of heavy use, and coffee residue scattered throughout the box. There was no protective fo... Ver mais
Philips très rapide en matière de communication par watt sapp surtout pour la réparation moi échange de pièce détachée sur ma senseo encore garantie reçu en 48h. Très pénible par téléphone car il y'... Ver mais
Informações sobre a empresa
Sobre Philips Home Appliances
Escrito pela empresa
Philips Home Appliances is the official Philips-branded home appliance business operated by Versuni, the exclusive worldwide trademark licensee of the Philips brand for domestic appliances. Versuni is an independent company, headquartered in Amsterdam, the Netherlands, and is separate from Koninklijke Philips N.V. (Royal Philips). Reviews on this page reflect customer experiences with Philips home appliances and with the customer service provided by Versuni — not with Philips televisions, personal care products, healthcare products, lighting, or any other Philips business.
What we sell
We design, manufacture and sell Philips-branded home appliances across the following categories: air fryers, espresso and filter coffee machines, air purifiers and humidifiers, vacuum cleaners and floor care, garment steamers and irons, kettles and toasters, blenders and food processors, and kitchen appliances. Our product portfolio also includes the Saeco, Gaggia, Preethi and Senseo brands.
Where we operate
We sell directly to consumers through home-appliances.philips and through authorised retail partners globally, including but not limited to the European Union, United Kingdom, Asia Pacific, and USA. Customer support is available in multiple languages, with local contact details and opening hours listed on our website at www.home.id.
Warranty and returns
Philips home appliances purchased from us are covered by a manufacturer's warranty as standard, with terms varying by country. Full details are on your local Philips home appliances website. Orders placed on our website can be returned in line with the local returns policy shown at checkout. Warranty claims, spare parts and replacement filters and accessories for Philips home appliances are handled by Versuni, not by Royal Philips.
How to get support
If you need help with a Philips home appliance - registering a product, making a warranty claim, ordering replacement filters or accessories, tracking an order, or troubleshooting - our support team would be happy to help you. We respond to reviews on this page, including critical ones, usually within 24 hours. The best way to get support is via our website:
Contact support
Frequently asked questions
Is Philips Home Appliances the same company as Philips?
No. Philips Home Appliances is operated by Versuni, an independent company that holds the trademark license for the Philips brand in domestic appliances. Versuni is a separate legal entity from Koninklijke Philips N.V. (Royal Philips). The two companies have separate customer service teams, separate warranty processes and separate Trustpilot profiles.
Who do I contact about a Philips air fryer, coffee machine, air purifier or vacuum cleaner?
Versuni. All support, warranty and spare parts for Philips home and kitchen appliances are handled by Versuni through the contact link above. Products in other Philips categories, such as personal care, healthcare, televisions and lighting, are supported separately by Royal Philips and other brand licensing partners.
Are Philips home appliances still made by Philips?
Philips home appliances are designed and manufactured by Versuni under a trademark license from Royal Philips, continuing the Philips domestic appliance business and its engineering heritage.
Do reviews of other Philips products apply to Philips home appliances?
No. Trustpilot reviews on other Philips profiles relate to different Philips businesses, product categories and customer service teams operated by Royal Philips and other brand licensing partners. This profile covers Philips home appliances only.
Company details
Legal entity: Versuni Netherlands B.V. - Amsterdam, the Netherlands
Chamber of Commerce (KvK): 78095549
Websites: home-appliances.philips | www.home.id | versuni.com
What we sell
We design, manufacture and sell Philips-branded home appliances across the following categories: air fryers, espresso and filter coffee machines, air purifiers and humidifiers, vacuum cleaners and floor care, garment steamers and irons, kettles and toasters, blenders and food processors, and kitchen appliances. Our product portfolio also includes the Saeco, Gaggia, Preethi and Senseo brands.
Where we operate
We sell directly to consumers through home-appliances.philips and through authorised retail partners globally, including but not limited to the European Union, United Kingdom, Asia Pacific, and USA. Customer support is available in multiple languages, with local contact details and opening hours listed on our website at www.home.id.
Warranty and returns
Philips home appliances purchased from us are covered by a manufacturer's warranty as standard, with terms varying by country. Full details are on your local Philips home appliances website. Orders placed on our website can be returned in line with the local returns policy shown at checkout. Warranty claims, spare parts and replacement filters and accessories for Philips home appliances are handled by Versuni, not by Royal Philips.
How to get support
If you need help with a Philips home appliance - registering a product, making a warranty claim, ordering replacement filters or accessories, tracking an order, or troubleshooting - our support team would be happy to help you. We respond to reviews on this page, including critical ones, usually within 24 hours. The best way to get support is via our website:
Contact support
Frequently asked questions
Is Philips Home Appliances the same company as Philips?
No. Philips Home Appliances is operated by Versuni, an independent company that holds the trademark license for the Philips brand in domestic appliances. Versuni is a separate legal entity from Koninklijke Philips N.V. (Royal Philips). The two companies have separate customer service teams, separate warranty processes and separate Trustpilot profiles.
Who do I contact about a Philips air fryer, coffee machine, air purifier or vacuum cleaner?
Versuni. All support, warranty and spare parts for Philips home and kitchen appliances are handled by Versuni through the contact link above. Products in other Philips categories, such as personal care, healthcare, televisions and lighting, are supported separately by Royal Philips and other brand licensing partners.
Are Philips home appliances still made by Philips?
Philips home appliances are designed and manufactured by Versuni under a trademark license from Royal Philips, continuing the Philips domestic appliance business and its engineering heritage.
Do reviews of other Philips products apply to Philips home appliances?
No. Trustpilot reviews on other Philips profiles relate to different Philips businesses, product categories and customer service teams operated by Royal Philips and other brand licensing partners. This profile covers Philips home appliances only.
Company details
Legal entity: Versuni Netherlands B.V. - Amsterdam, the Netherlands
Chamber of Commerce (KvK): 78095549
Websites: home-appliances.philips | www.home.id | versuni.com
Informações de contacto
Claude Debussylaan 88, 1082MD, Amsterdam, Holanda
- info@versuni.com
- home-appliances.philips
4,2
Bom
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 78% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Aucune information de suivi
J'ai acheté un extracteur de jus sur le site de PHilips Home Appliance le 3 septembre pour une livraison en Espagne. A part une facture, toujours aucune information quant à l'envoi du produit. Aucun mail de contact mentionné sur le site. Extremement insatisfaite du suivi de commande.
3 de setembro de 2026
Opinião espontânea
Resposta da Philips Home Appliances
Bonjour Yvette, Désolé pour ce contretemps. Pour obtenir toutes les informations concernant le suivi de votre commande, nous vous invitons à nous contacter directement via notre assistance en ligne sur https://www.home.id/suppport. Sachez que notre équipe est également à votre entière disposition par message privé sur nos réseaux sociaux Philips Maison pour vous aider à localiser votre colis au plus vite.
Philips Customer Service hat den Fehler nicht behoben
Der Philips Customer Service hat den Artikel einfach wieder zurückgeschickt und gab an, keinen Fehler gefunden zu haben, obwohl dazu ein Video zur Verfügung stand. Hat man sich dieses Video beim Customer Service überhaupt angeschaut bzw. angehört?
28 de agosto de 2026
Resposta da Philips Home Appliances
Hallo Thomas,
das tut uns leid zu hören. Wir können gut nachvollziehen, wie enttäuschend es ist, wenn ein Fehler aus deiner Sicht eindeutig nachvollziehbar ist und nach der Überprüfung dennoch keine Ursache festgestellt werden konnte.
Besonders frustrierend ist es, wenn du dir die Mühe gemacht hast, das Problem per Video zu dokumentieren und dabei das Gefühl entstanden ist, dass dein Anliegen nicht ausreichend berücksichtigt wurde.
Danke, dass du deine Erfahrung so offen mit uns teilst. Solche Rückmeldungen sind für uns wichtig und helfen uns dabei, unsere Prozesse und unseren Service weiter zu verbessern.
Mit freundlichen Grüßen
Philips Home Living Team
Ventilateur efficace et reçu rapidement
J'ai acheté un ventilateur et je l'ai reçu rapidement, alors que c'était en rupture et cher dans tous les magasins.
Je suis très satisfait du produit et de la livraison. Je n'ai pas eu affaires au service client donc je n'ai pas d'avis là-dessus.
18 de julho de 2026
Der Airfryer von Philips ist einfach…
Der Airfryer von Philips ist einfach grandios.
Ich bin total begeistert über die Vielfältigkeit und die guten Ergebnisse.
22 de julho de 2026
Good customer service though buggy website
I ordered a mixer. At first, I thought I was scammed since there was no receipt received to my email and the website looks buggy. But after contacting the customer service via WhatsApp, everything went fine. I got the product 8 days after.
3 de maio de 2026
Opinião espontânea
Auch wenn ich das Gerät zurück…
Auch wenn ich das Gerät zurück geschickt habe, der Service ist gut. Dankeschön
1 de setembro de 2026
Schnelle Lieferung und gutes Produkt…
Schnelle Lieferung und gutes Produkt Senso Kaffeemaschine
17 de agosto de 2026
Met de Philips Airfryer en de Home app…
Met de Philips Airfryer en de Home app is koken voortaan heel gemakkelijk en afwisselend. Er staan zó veel recepten in de app, dus je kan steeds iets anders kiezen en iets maken wat je anders nooit gedaan zou hebben omdat je het niet zelf had kunnen bedenken.
4 de setembro de 2026
J'ai une main fragilisée
J'ai une main fragilisée, et je cherchais un fer léger, qui repasse bien et qui ne brûle pas les tissus
Grace à ma fille qui en a un, j'ai sans crainte commandé le mien ( reconditionné)
4 de setembro de 2026
Zügige Bearbeitung der Bestellung
Zügige Bearbeitung der Bestellung. Pünktliche Lieferung. Gut verpackt.
28 de agosto de 2026
Polecam
Polecam, moje doświadczenia są krótkie bo nadal poznaje i się uczę ale jest wszystko ok
4 de setembro de 2026
Electric shock risk
The charger for my electric shaver came apart while plugged in. Live electrical components were then exposed to my hand. The shaver is some years old and worked fine. However it us unbelievable that they can make something so dangerous and flimsy that it simply comes apart in use to expose live wires. Philips aftermarket care was automated and super slow, so i eventually gave up.
3 de setembro de 2026
Opinião espontânea
Resposta da Philips Home Appliances
Hello Pl,
We’re sorry to hear about your experience with your electric shaver. This is certainly not what you’d expect, and we completely understand your concerns. We’d recommend reaching out directly to our Personal Care team via https://www.philips.ie/c-s/support/contact, so they can review your case in detail and work with you to find the best possible solution. Thank you for taking the time to share your feedback. The safety and reliability of our products are extremely important to us, and we appreciate you bringing this to our attention.
Kind regards,
Philips Home Living Team
Geen verbinding met wifi
Ik krijg, ondanks de aanwijzingen, de apparaten niet op wifi aangesloten. Hier heb ik al veel tijd inzitten.
Het kan toch niet de bedoeling zijn dat als je een apparaat van Philips koopt, je vervolgens een dagtaak aan hebt om het met een app gekoppeld te krijgen.
Daarnaast zijn veel functies alleen te bedienen via die app en zitten niet op het apparaat zelf, dus de wifi verbinding is cruciaal.
22 de agosto de 2026
Resposta da Philips Home Appliances
Hi Rene!
Vervelend om te horen dat het koppelen zoveel tijd kost. Dat is natuurlijk niet de ervaring die je verwacht van een nieuw apparaat.
Controleer eens of je telefoon verbonden is met een 2,4 GHz wifi-netwerk en of er geen VPN actief is. Beide kunnen de koppeling verstoren.
Blijft het probleem bestaan? Neem dan gerust contact met ons op via https://www.home.id/support. We helpen je graag verder.
Groetjes,
Schnelle Lieferung und gutes Produkt
Schnelle Lieferung und gutes Produkt. So macht es Spaß zu putzen. Man spart definitiv die Hälfte der sonstigen Putzzeit ein. Ich kann es nur weiter empfehlen.
3 de setembro de 2026
Ordine ricevuto incompleto
Ordine ricevuto incompleto. Aperto il ticket per richiede parte mancante dopo 4 giorni dalla ricezione (con sabato e domenica in mezzo). Ticket processato in tempi lunghi per poi sentirmi dire in data odierna 02/09 (per un banale coperchio da 19.90€) che non può essermi fornito il pezzo mancante. Avrei dovuto contattare il servizio clienti in tempi più brevi (ripeto ticket aperto 4 giorni dopo con in mezzo sabato 3 domenica). Credo che questo sia l'ultima mia esperienza con il vostro marchio.
13 de agosto de 2026
Resposta da Philips Home Appliances
Ciao Dario,
ci rincresce molto per la spiacevole esperienza. Per poter valutare insieme una soluzione alternativa, ti invitiamo a ricontattare il nostro servizio consumatori tramite i nostri canali di supporto che puoi trovare su questo link: https://www.home.id/support
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.