Home Garden Direct Opiniões 

285
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

The Sofa Bed delivery was satisfactory. However, it came as a shock to me that it was not assembled. I do not recall being told this fact while completing my Online purchase. I am an elderly lady... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

As a previous garden centre manager I always brought very expensive garden furniture, but now I am no longer in that industry i decided to try different furniture and I have to say for the price, qua... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great website, easy to navigate and very happy with the cantilever parasol. Delivery was excellent, the courier used was very good and kept us informed via email and text, plus a phone call on the day... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... Ver mais

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Informações sobre a empresa

  1. Loja de móveis
  2. Fabricante de móveis
  3. Loja de mobília ao ar livre
  4. Móveis de vime

Escrito pela empresa

Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

285 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(285)

128 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Amazing customer support and products

We ordered a set of modular outdoor furniture. It arrived it in an excellent condition and looks exactly like the photos. One part was missing however it was very promptly sent the next day and arrived very fast. The service was exeptional. Especially the communication with the customer support (Nick). I will order from here again.

28 de abril de 2026
logótipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Maria,

Thank you for your lovely feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Classificada 5 em 5 estrelas

I telephoned customer service spoke…

I telephoned customer service spoke with nick and he was great helpful and professional. Pleased with the product and service

28 de abril de 2026
logótipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Lisa,

Thank you for your kind feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Classificada 5 em 5 estrelas

Great product

Great product, good price point and delivery promptly.

27 de abril de 2026
logótipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Mr Law,

Thank you for your feedback, very much appreciated.

Kind regards

Classificada 5 em 5 estrelas

Really lovely selection of furniture…

Really lovely selection of furniture and all at very good prices. My order arrived quickly. The furniture was easy to assemble with good instructions. Its lovely and comfortable and looks good. A minor delivery query over courier splitting the boxes over 2 different days was easily and quickly sorted. Nick at Home Garden Direct customer services was really helpful. He promised to sort everything and call me back with details, which he did. My second box arrived next day as promised plus a follow up call from Nick to check that everything was OK. Brilliant and friendly service. Great company to do business with. Would highly recommend.

13 de abril de 2026
logótipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Cas,

Thank you for your lovely feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Classificada 5 em 5 estrelas

Great price for my outdoor corner sofa…

Great price for my outdoor corner sofa ,I’ve seen the exact one advertised for double the price ! A bit fiddly in places to put together with the screw holes not aligned ,but for the price we paid can’t complain ,it looks fab in my patio area .Great communication with Home Garden Direct from ordering to being delivered .Thanks I love my purchase .

20 de abril de 2026
logótipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Tracey,

Thank you for your lovely feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Classificada 1 em 5 estrelas

Beware deliverers won’t take upstairs

No indication on website or even in shipping policy that delivery guys wouldn’t take upstairs, or anything to ask for that or indicate it was required or not.

15 de abril de 2026
logótipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Ian,

Thank you for the feedback.

The courier service provided is the standard offering that we have on the website, which is to the hallway. We can potentially arrange other delivery options which we would need to discuss in advance, due to the number of different variables.

We will look to have the website updated with this information.

Kind regards,

Classificada 5 em 5 estrelas

Very good purchase for the price

Very good purchase for the price, and the customer service assisted us efficiently. Our furniture arrived with a wrong leg, but they resolved the problem within a few days.

30 de março de 2026
logótipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Joaquin,

Thank you for your feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Classificada 5 em 5 estrelas

Really lovely sofa

Really lovely sofa, quick delivery & super helpful delivery driver.

7 de abril de 2026
logótipo da Home Garden Direct

Resposta da Home Garden Direct

Hi,

Thank you for your feedback, much appreciated.

Kind regards

Classificada 1 em 5 estrelas

Extremely disappointed

Extremely disappointed. Quality very poor, too 2 hrs to put together not 60 mins as stated, seating is hard and thereforr extremely uncomfortable. Cant return as I have recycled box and they said need in original! Awful

7 de abril de 2026
logótipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Toni,

Thank you for the feedback.

We did have a conversation on chat about this, and as discussed it does state on the website that there was assembly required. We did also agree a gesture of goodwill, which you confirmed were happy with at the time.

Kind regards,

Classificada 3 em 5 estrelas

Not as comfortable as I had hoped. Screws missing, slippery cushions.

Screws not as on instructions only 5 of one size instead of 8 but more of the larger size which I had to use on the table as had function planned. Quite difficult to put some parts together as some screw holes difficult to line up for an 80 year old. Cushions very slippery material and do not stay upright but slide flat when not sitting on sofa. Not as comfortable as I had hoped so rather disappointed.

13 de abril de 2026
logótipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Mrs Warner,

Thank you for the feedback and for taking my call to see if there was anything we could do for you. Apologies again for the missing parts, we can always send these out if there do happen to be any missing.

Kind regards,

Classificada 5 em 5 estrelas

Great Customer Service

Needed to delay delivery so I would be home for delivery and they delayed order. Very helpful. Purchased before from them and always give a very good customer service.

24 de março de 2026
logótipo da Home Garden Direct

Resposta da Home Garden Direct

Hi,

Thank you for your very kind feedback, much appreciated.

Kind regards

Classificada 5 em 5 estrelas

Amazing customer service from the team…

Amazing customer service from the team (Nick) who went above and beyond for me. My issue was not only fixed, but fixed at an expedited rate. Will recommend to anyone for impeccable after sales customer service!

25 de março de 2026
Opinião espontânea
logótipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Hills,

Thank you for your lovely feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Classificada 5 em 5 estrelas

Absolutely delighted with my new garden…

Absolutely delighted with my new garden set.
Nick was brilliant when I was purchasing and the delivery was very smooth and bang on time... here's to a great summer on my new set... thanks guys

23 de março de 2026
Opinião espontânea
logótipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Toni,

Thank you for your lovely feedback, very much appreciated!

We hope to see you again soon!

Kind regards

Classificada 5 em 5 estrelas

Very happy with purchase

Purchased a cream accent chair. Delivery was very good. On time and no issues. Chair was very easy to build and is definitely worth the money paid. Would definitely recommend and would use them again.

27 de fevereiro de 2026
logótipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Wendy,

Thank you for your lovely feedback, very much appreciated!

We hope to see you again soon!

Kind regards

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