HomeLoft New Zealand Opiniões 

343
TrustScore: 3.5 em 5

3,6

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Send Electrical equipment that suits New Zealand std.Be supportive fully reimburse costs incurred when returning products. Get rid of your stalling tactics regarding the email threads never ending d... Ver mais

Classificada 5 em 5 estrelas

Company reached out to ask me if I would prefer a replacement for the style of pillows I ordered that were out of stock. They sent images of a similar product, and simply sent those instead and refund... Ver mais

Classificada 4 em 5 estrelas

Warning! Some electronics sold on this site won't work in NZ! I bought a Hakko soldering iron used for stained glass. There is no indication on the webpage that it is a US appliance and that it would... Ver mais

Classificada 1 em 5 estrelas

Ordered a sheet set I believed was from NZ. Has not arrived tho they claim it was delivered. DHL does not recognise the tracking number. Bitterly disappointed not to have received the goods. I have... Ver mais

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3,6

Aceitável

TrustScore: 3.5 em 5

343 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 90% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,6

Todas as opiniões

(343)

82 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Do NOT order from this business

Do NOT order from this business. It is a scam. They ordered an item from them back in June 2024 and they have emailed me to say it will be sent in February to march of 2025. They pretend to be an NZ company based in ponsonby but they are not.

27 de agosto de 2024
Opinião espontânea
logótipo da HomeLoft New Zealand

Resposta da HomeLoft New Zealand

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Classificada 5 em 5 estrelas

I love the hardware I got for the front…

I love the hardware I got for the front door. It was about $200 cheaper that another site. It took longer than I wanted to arrive. Luckily I wasn't in a rush. I communicated this to homeloft at the time. They responded immediately and said it would be with me in 5-7 days. This was an accurate assessment - it did arrive in this time frame, thank you

16 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Do NOT order from this website.

Do NOT order from this website.

I placed an order on 13th June 2024. Never received a confirmation email. I sent an email to an address from the website to which they first responded and said they couldn't find any order, I replied with a screenshot of funds taken from my credit card. Miraculously my order was then found.
At the time of the order, the website stated it would be delivered between 4-6th July. I needed it by 4th July but accepted worse comes to worse it would be a few days late, however I asked for them to confirm it would be delivered in time as the website stated, the response I was given was that my order is under process and it'll be dispatched and delivered within 3 weeks - this was on 17th June. It wasn't until I followed up with them the week of 1st July when they reply and tell me it isn't going to arrive when I need it and it was going to take another 2-3 weeks with the excuse of they've received an unexpected large number of orders. The next timeframe given to me was dispatch between July 5-22 and an extra 7-14 business days for delivery after that due to stock availability. I expressed deeply how disappointed I was but the email responses have been so impersonal and it's all giving scam, giving scheme. But the real kicker is just last Thursday 1st August, I was told it won't arrive until Feb 2025!!! I've since cancelled my order and demanded a full refund. So I will be leaving another bad review if I do not get my money back this week.

13 de junho de 2024
Opinião espontânea
logótipo da HomeLoft New Zealand

Resposta da HomeLoft New Zealand

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Classificada 4 em 5 estrelas

Overall good, but expect a delay

I bought a dark blue king size valance. It’s the only good one I found that was dark blue. It fits great. Took longer than I expected. I did email support to see where my order was after about two weeks. It had come from the US, and just cleared customs. Support was in India.
So, overall good but expect a delay

19 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Homeloft scam emails

A year after using this sham company I am still getting weekly sometimes daily scam emails from them with fake order numbers and things to open and click. DO NOT USE HomeLoft.

My spam folder for this week (I delete it weekly) has two emails in it.

18 de julho de 2024
Opinião espontânea
logótipo da HomeLoft New Zealand

Resposta da HomeLoft New Zealand

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

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