HomeLoft New Zealand Opiniões 

343
TrustScore: 3.5 em 5

3,6

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Send Electrical equipment that suits New Zealand std.Be supportive fully reimburse costs incurred when returning products. Get rid of your stalling tactics regarding the email threads never ending d... Ver mais

Classificada 5 em 5 estrelas

Company reached out to ask me if I would prefer a replacement for the style of pillows I ordered that were out of stock. They sent images of a similar product, and simply sent those instead and refund... Ver mais

Classificada 4 em 5 estrelas

Warning! Some electronics sold on this site won't work in NZ! I bought a Hakko soldering iron used for stained glass. There is no indication on the webpage that it is a US appliance and that it would... Ver mais

Classificada 1 em 5 estrelas

Ordered a sheet set I believed was from NZ. Has not arrived tho they claim it was delivered. DHL does not recognise the tracking number. Bitterly disappointed not to have received the goods. I have... Ver mais

A empresa respondeu


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

343 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 90% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,6

Todas as opiniões

(343)

82 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

The communication with staff before…

The communication with staff before deciding to purchase was excellent as was the communication with staff about expected delivery date.

The package arrived yesterday and all appears ok upon unpacking. Tomorrow will be the day to assemble. Hopefully that all goes well.

18 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Citrus juicer arrived with a America plug not a nz plug

Should have emailed and said it had a American plug you cannot use in New Zealand bought a adapter and it still cannot work.It looks like a New Zealand site but it's not.
Been in touch twice not answered the second time.
Did offer a $25 to purchase a adapter but still will not work.
Money has not arrive yet.Yes money has arrived but adapter did not work juicer not going.
The juicer is not going with the U S adapter we bought so we could use it with NZ power point.
Can I send it back to America have the box but need postal address.to courier back.

4 de outubro de 2024
Opinião espontânea
logótipo da HomeLoft New Zealand

Resposta da HomeLoft New Zealand

Dear Customer,

We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Classificada 3 em 5 estrelas

I received a scam email claiming to be…

I received a scam email claiming to be TNT looking for short paid postage, but it had your reference number. You were too slow responding to my query leaving me thinking I had been scammed. Product itself is very good

3 de outubro de 2024
Opinião espontânea
logótipo da HomeLoft New Zealand

Resposta da HomeLoft New Zealand

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Classificada 3 em 5 estrelas

Item recieved

Item received, poor communication and tracking didnt work

20 de setembro de 2024
Opinião espontânea
logótipo da HomeLoft New Zealand

Resposta da HomeLoft New Zealand

Dear Customer,

We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We do hope you will give us another chance.

Regards,
Swapnil

Classificada 1 em 5 estrelas

I Recommend You Avoid !

Like other reviewers , I just want to point out this is not a N Z based company , and even worse , I suspect they simply goods off Amazon , AliExpress , Temu , etc AFTER you have ordered and paid them . I was just searching for a specific item -- Homeloft wanted over $460 for it , and 30 days to deliver it . The exact same product , same brand even , is $US40 , plus $US37 shipping to NZ -- so about $125 -- on Amazon , with , surprise , surprise , 20-30 days for delivery !

1 de outubro de 2024
Opinião espontânea
logótipo da HomeLoft New Zealand

Resposta da HomeLoft New Zealand

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Classificada 5 em 5 estrelas

Highly recommend

I was unable to track my purchase at first and emailed the team - they replied promptly and sent me a new link which worked well.
My purchase arrived within the timeframe they gave me and in good condition, as described.
All dealings have been professional and courteous. I would not hesitate to recommend this website and will definitely be ordering again! Thank you.

17 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Unacceptable Extortion

This company seems to be exploiting anyone who was for any reason unable to find their search elsewhere. The markup is like nothing I have seen. This is for a toaster: Now: NZ $987.60, Was: NZ $1,646.00, Save 40.0% (NZ$ 658.40).. Found same product elsewhere for $230. You can purchase a motorcycle for $1600. What kind of toaster costs $987?

7 de setembro de 2024
Opinião espontânea
logótipo da HomeLoft New Zealand

Resposta da HomeLoft New Zealand

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Classificada 1 em 5 estrelas

Missleading product

The product didnt have teh specification was missleading

4 de setembro de 2024
Opinião espontânea
logótipo da HomeLoft New Zealand

Resposta da HomeLoft New Zealand

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

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