Homeppl Opiniões 

My partner and I are currently less than 2 weeks out from our desired move in date for our new apartment, but we are still stuck in referencing hell thanks to Homeppl’s poor communication and management.

Every time I try to reach out for them for an update not only do I have to wait hours/days for a response, but every response from them feels like pulling teeth as they provide a single line of vague information as to what is still ‘outstanding’. They have zero proactivity in processing your application, and zero indicator as to whether this is the only thing left to do or if there’s a myriad other bits of information they still require that they’re keeping a secret from you until you chase them up again.

I’m currently incredibly anxious that our referencing will not be completed in time, and with no phone number for me to call to try and get things sorted faster (likely because every ‘employee’ of Homeppl is actually an AI chatbot) I am beholden to the whims of Katie, the supposed Head of Operations to give me more vague and confusing single line emails whenever she deems me worthy.

Caitlin and all the people of the support are kind and helpful. I had to wait a lot for my application and had a lot of back and forth due to documents that were never ok. But at the end, thanks to the support I made it.

Thanks Caitlin and all the team members for you kindness.

Thank you to the lovely Kim, who was amazing throughout this process. Extremely patient and cooperative. Appreciate you Kim.

Incredible slow. Unwilling to contact for any clarification, and unable to understand simple variations for their expected scenarios.
support chat is the slowest I have ever experienced, and agents are not empowered to do anything.

Beth was a great help and very easy to talk to. She provided us with very helpful responses.

My husband, two children and I rented a house in Berkshiree.

Our landlord switched to Homeppl for verification. From that point, the process became a prolonged, Kafkaesque ordeal that dragged on for weeks.

Despite being high earners with stable, long-term professional roles, doctor and school teacher, and having lived in the UK our entire lives, Homeppl rejected every single document we provided.

We submitted an exhaustive range of evidence over six weeks: payslips, employer letters, HMRC tax returns, bank statements and numerous additional documents. Every submission was rejected without clear or reasonable justification.

The cumulative stress was severe. The process consumed hours each day and created sustained anxiety within our household.

After six weeks of failed verification attempts, we ran out of time. Our landlord proceeded with steps to evict us.

We lost our home of four years and were forced to relocate. This meant uprooting our children and moving them to new schools.

Homeppl’s system is poorly designed and impractical. Basic limitations, such as restricted document uploads, make an already difficult process unnecessarily obstructive.

Customer service is equally unacceptable. Interactions were consistently dismissive and unhelpful, with no genuine effort to resolve the situation.

This is, without question, the worst service I have encountered from any company.

Notably, the exact same documents rejected by Homeppl were subsequently accepted without issue by other organisations, including our current landlord.

If a landlord uses Homeppl, consider that a serious warning sign and do not go with them! Based on our experience, it introduces avoidable risk and unnecessary hardship!

Katie at the help desk was exceedingly helpful with helping my get my work reference sorted :)

I reached out to query what the process is for the referencing and to find out what happens next.
I spoke to Beth who promptly checked my file and told me what is happening.

10/10 :)

Charlie on the live chat box has been extremely helpful and very professional. Many thanks charlie.

Homeppl would not acknowledge SA100 for self employed as they take into consoderation open banking in highest regard to determine Self Employed income. It doesnt work for self employed because we dont earn a fixed salary same time every month I would stay away from this crowd next time.

I would like to leave a very positive review for Ben (Customer Support Executive) and Yumna (Case Manager) at homeppl.com.

Throughout my referencing process, Ben was exceptionally patient, professional, and understanding. I had a lot of questions and concerns during the application, but he always took the time to answer each one politely and clearly. What stood out most was his calm and reassuring approach. Even when I contacted support multiple times, he never sounded rushed or frustrated and always treated my queries with respect and kindness.

There were occasions when Ben continued assisting me beyond normal expectations, ensuring that I received the information I needed. He remained courteous throughout and never made me feel like my questions were a burden. Excellent customer service like this is becoming increasingly rare, and it genuinely made a stressful process much easier.

I would also like to thank Yumna, my case manager, for overseeing the application and helping move things forward. Referencing can naturally be an anxious process for tenants, but having a dedicated case manager who keeps things progressing provides a great deal of reassurance.

The professionalism, communication, patience, and customer-focused attitude demonstrated by both Ben and Yumna deserve recognition.

They represented Homeppl in an excellent manner and turned what could have been a stressful experience into a positive one.

A sincere thank you to both of them for their support, dedication, and commitment to helping customers. They are a credit to the company, and I hope their efforts are recognised.

Highly recommended

The whole process is absolutely seamless and the customer service behind the scenes is unbelievable - particularly Alistair, who has been so helpful and so responsive. Thank you!

I am currently going through a referencing process with Homeppl and it has been such a stressful experience, the agent said "don't worry it will only take 2-3 days", almost two weeks later I'm still waiting.

I'm relocating almost 3 hours for a new job and they wouldn't accept my signed contract and offer letter as proof of income. The agency tried to override the decision because they couldn't understand why that was the case, but Homeppl are adamant they need the new employer to confirm the same details that are present in the contract, but the new employer won't confirm until I start, which is no help to me! As such, I had to provide a guarantor and the process has been so incredibly slow. I haven't been able to move into the apartment before my start date for my new job, having to stay at my partner's an hour commute away.

This is my first time encountering Homeppl in the 12 years I have been renting, and now I know who to avoid when renting in the future.

Had a great chat with Caitlin! She immediately helped me understand the issues with my problem and resolved them very quickly.

The customer service is extremely poor, especially when it comes to referencing. It takes 3–4 days just to get a reply, and even then, they don’t properly answer the questions. Instead, they keep repeatedly asking for the same documents without clear explanation.

We recently went through referencing with them for a property, and despite all documents being clear and officially verified by HMRC and our accountant, they still refused to accept them.

Overall, a very disappointing experience. Please make sure to check which referencing company is being used before proceeding with any property. If it’s Homeppl, I would strongly recommend avoiding it.

As someone who’s rented for years and moved many times, I can honestly say Homeppl is the worst company I’ve ever dealt with.

They’re extremely disorganized, ask for the same documents over and over again, and their website barely works properly. They’re never available in the mornings, everything moves painfully slowly, and even the simplest steps become unnecessarily complicated.

At this point, even if I found my dream home, if Homeppl was involved, I’d walk away.

An absolute disaster. I wish i could gave them 0star

I would give zero stars if I could. This company’s service is incredibly disappointing and beyond frustrating. Dealing with them feels like talking to a wall or a poorly programmed robot.
Their response time is pathetic. You send a message and they don’t bother replying until 4:30 or 5:00 PM the next day. By the time you respond back, they’ve checked out, and you’re stuck waiting another two days for a simple answer. It’s a never-ending cycle of delays.
What’s even worse is their incompetent document handling. After waiting for days, they have the nerve to ask for the exact same documents you’ve already sent. To make matters worse, the link they provide for uploading has a size limit, making it impossible to send everything they ask for at once. It’s a total mess.
The lack of human touch and the constant stalling is disgusting. If you value your time and sanity, avoid this company. Their process is broken and their communication is non-existent

Caitlin
HomePPL Support Executive made it very easy she was very supportive and kind. Totally recommend.

So far the support team has been super helpful - I’ve been dealing with Caitlin and she has been very helpful