JJ and Tristan from D R Sevacko plumbing were excellent technicians. They diagnosed the problem and repaired the problem quickly and were so polite and professional. The Home Serve representative who... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I contacted Home Serve and I'll be honest, I had little hope of help. My email was quickly answered and before I knew it, they'd contacted a provider and arranged for them to come to me for an estimat... Ver mais
I had a plumbing issue in bathroom sink. I have had McAtee LLC assigned to my home for previous repairs so I was glad it was same company coming again. Issac was assigned to the project. Unfortunate... Ver mais
Overall pleased, communications and service appts. from subs could've been faster since my situation was dyer as every rain storm meant my basement flooded. Called for help on July 25th and sump pump... Ver mais
Informações sobre a empresa
Escrito pela empresa
At HomeServe, our mission is simple: to help free our customers from the worry and inconvenience of home emergency repairs and installations. And since 2003, we’ve been doing just that. HomeServe is the leading provider of home repair solutions, serving over 4.6 million loyal customers with repair service plans and many more who use our additional solutions throughout the U.S. and Canada. HomeServe has an exceptional customer satisfaction rating and is accredited by the Better Business Bureau. Our goal is to provide homeowners with the tools to help them protect against the expense, worry and inconvenience of plumbing, water, sewer, electrical, heating and cooling emergencies. HomeServe prides itself on providing quality local service and expert installation services. How do we do this? For nearly two decades, HomeServe has been working with leading utilities and municipalities – now numbering over 1,350 – to make optional service plans available to their customers, members, and residents. These home repair plans help cover household systems that many homeowners are unaware of their responsibility to maintain. (It's a fact: systems that break from everyday wear and tear are typically not covered by basic homeowners' insurance, the utility, or the municipality.) Our contractor network, a group of over 2,900 locally owned small businesses consisting of some of the best home repair experts across the country, allows us to deliver a quality service experience to our customers when they need us.
Informações de contacto
45 Glover Avenue, 06850, Norwalk, Estados Unidos da América
- 855-336-2465
- response@homeserveusa.com
- homeserve.com
4,7
Excelente
15 mil opiniões
Pede aos clientes que escrevam opiniões
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The tech was excellent
The tech was excellent, he could not provide the service, it cost ne $350 to get new pvc pipe
4 de agosto de 2026
Resposta da HomeServe USA
We appreciate your feedback. We are sorry the service could not be completed and for the unexpected cost.
Quick service and problem solved Great…
Quick service and problem solved Great customer service.
6 de agosto de 2026
Resposta da HomeServe USA
We're delighted to hear that our team provided quick service and successfully resolved your problem. We truly appreciate your positive feedback on our great customer service!
Connected me with a plumber very…
Connected me with a plumber very quickly, plumber didn’t communicate with me. I had to reach out to the plumbing company and homeserve to find out what was going on. HomeServe did there job, plumbing company did not
4 de agosto de 2026
Resposta da HomeServe USA
We appreciate your feedback and are concerned to hear about the communication issues with the plumbing company. We are reviewing this matter to ensure better coordination in the future.
It didn't go smoothly
It didn't go smoothly. First plumber that was called was a no show. Don't know if it was them or the dispatcher. Second call day later went great. That's why I give 5 star. Great plumber and helper. Everything was taken care of.
6 de agosto de 2026
Resposta da HomeServe USA
We appreciate you sharing your experience. We sincerely apologize for the initial no-show and any inconvenience it caused. We're glad to hear that the second visit went great and that our plumber and helper were able to take care of everything to your satisfaction.
Resposta da HomeServe USA
We're so glad to hear that our team provided you with professional service. Thank you for your kind words!
Resposta da HomeServe USA
Thank you for your kind words!
The communication with the company that…
The communication with the company that they sent to my house for the service was very knowledgeable and polite home serve operators who took care of my needs were nice polite, courteous, and get back to me quickly.
5 de agosto de 2026
Resposta da HomeServe USA
We're so pleased to hear about your positive experience with the communication and the knowledgeable, polite, and courteous operators. We're glad they took care of your needs quickly!
Resposta da HomeServe USA
Thank you for your kind words!
Very professional
6 de agosto de 2026
Resposta da HomeServe USA
We truly appreciate your positive feedback!
The technician was very helpful
The technician was very helpful, knew what he was doing and solved the problem
3 de agosto de 2026
Resposta da HomeServe USA
We're so glad to hear that our technician was helpful and effectively solved the problem. We truly appreciate your positive feedback!
Professionalism of servicend…
Professionalism of service and willingness to explain procedure
4 de agosto de 2026
Resposta da HomeServe USA
We're delighted to hear that our service was professional and that we were able to clearly explain the procedure. We truly appreciate your positive feedback!
Grreat customer service!!!
The representatives are always so friendly and willing to help. I've had nothing but positive experiences with HomeServe and their service. The companies they dispatch to do the work have always been excellent. It gives me great comfort to know my home is in their hands!! I highly recommend the services HomeServe offers.
28 de julho de 2026
Resposta da HomeServe USA
We're so happy to hear about your positive experiences with us and that our representatives are friendly and willing to help. It's wonderful to know that the companies we dispatch have always been excellent. Thank you for your high recommendation!
Spent several days with our AC down in…
Spent several days with our AC down in 100 degree heat, just waiting for homeserve to find a contractor. When finally given permission, i found one myself and had it fixed in a day
6 de agosto de 2026
Resposta da HomeServe USA
We are truly sorry to hear about the delay you experienced with your AC repair during such extreme heat. We understand how frustrating this situation must have been for you. We are reviewing our contractor assignment process to prevent similar occurrences.
JJ and Tristan from D R Sevacko…
JJ and Tristan from D R Sevacko plumbing were excellent technicians. They diagnosed the problem and repaired the problem quickly and were so polite and professional. The Home Serve representative who took our claim was also excellent and caring of our problem. Loved the e mail and text alerts. So much stress alleviated by them. Thank you all
6 de agosto de 2026
Resposta da HomeServe USA
We're delighted to hear that our technicians quickly diagnosed and repaired the problem, and that you found them polite and professional. It's also great to know that our representative was excellent and caring, and that the email and text alerts helped alleviate stress. Thank you for your kind words!
Always able to solve any plumbing problem
Always on time and ready to handle any plumbing problem
6 de agosto de 2026
Resposta da HomeServe USA
We're delighted to hear that we are always on time and ready to handle any plumbing problem. We truly appreciate your positive feedback!
Resposta da HomeServe USA
Thank you for your wonderful feedback!
The electrician was great
6 de agosto de 2026
Resposta da HomeServe USA
We're so glad to hear that you had such a positive experience with our electrician. Thank you for your wonderful feedback!
The two kids that were here were…
The two kids that were here were polite. Did their job and communicate communicated well well. Had no problems.
4 de agosto de 2026
Resposta da HomeServe USA
We're so pleased to hear that our team members were polite and communicated well while doing their job. We appreciate your positive feedback!
Resposta da HomeServe USA
We're so glad we could quickly resolve the issue for you. Your kind words mean a lot to us!
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