Hope & Ivy Opiniões 

335
TrustScore: 4 em 5

3,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Bought some dresses online for an upcoming wedding and was spoilt for choice on the Hope & Ivy website. ended up wearing the Billy dress and had compliments about it all night. so felt like a million... Ver mais

Classificada 5 em 5 estrelas

Treated myself to a new dress for my dad’s wedding, I ordered Sunday late pm and it arrived Wednesday, and delivery was a good price. Dress was true to size and I got compliments all day. Mos... Ver mais

Classificada 5 em 5 estrelas

I bought the Charlotte Anne dress for my nephews wedding, it’s such a lovely dress felt very comfortable in it , got lots of nice compliments, love love love it x

Classificada 2 em 5 estrelas

I ordered 4 dresses which were beautiful but unfortunately didn’t suit me so I returned them. The returns process has been extremely slow and disappointing, it’s been over 2 weeks and I still haven’t... Ver mais

Informações sobre a empresa

  1. Fornecedor de vestuário

Escrito pela empresa

Hope and Ivy is a British fashion brand epitomised by beautiful embroidery and hand-drawn prints.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

335 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 18% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(335)

42 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Beautiful dresses!

I ordered one dress which was absolutley stunning but sadly did'nt suit me, I therefore ordered a different style and it's fabulous, so pretty and fits well. I have to say, the dresses are unique and beautifully made, could not recomend enough!

4 de junho de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Hope and Ivy Harriet Embellished Maxi Dress.

On the Wolf and Badger website, the Hope and Ivy dress I ordered, (the Harriet embellished flutter sleeve maxi wrap dress in hot pink), looked absolutely amazing. However, what arrived today in no way resembled the website images. Unfortunately, it looked cheap and the orange beading / embellishment looked like that cheap 1970s orange plastic used to make classroom chairs! Also, the sizing is off. Or at least it is with this dress. I comfortably wear a size 16 with all other brands I buy and own, but to be absolutely sure, I ordered size 18. Well, this was no size 18! It didn't fit at all across the bust. I measured it, and it was clearly inches smaller than the size 16 dresses that I have bought from other brands, (and I measured those, to compare with this dress). I am prepared to give the benefit of the doubt that maybe an incorrect size label was sewn in. However, I note a number of other reviews have also mentioned sizing issues. I am sad to say the overall quality of the dress was underwhelming, not worth the money paid and I'm afraid I wouldn't risk purchasing another item from this brand.

Honestly, I felt like a giant, pink 1970s artificial Christmas Tree decorated with plastic orange beads made from recycled primary school chairs! (I am 5ft 11). Also, it would be helpful if you offered extra long options for taller ladies as even if it had fitted, it could have done with being a couple of inches longer. Such a shame, as it looked lovely on the website, and I am committed to supporting / buying from independent brands/designers. Sadly, you won't be one of them.

I have just sent the dress back (same day I received it), by Royal Mail Tracked return, and am hoping for a prompt refund, as I have also read other reviews on here mentioning there have been refund issues from this brand.

28 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

First class customer service

I ordered a Hope and Ivy dress for a wedding but unfortunately it was out of stock. I contacted the customer service team and Bettina went above and beyond to help source the dress. I received so many compliments on the day, the dress is beautiful, excellent quality and very comfortable to wear. Thank you to the Hope and Ivy team.

25 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Above and Beyond

I have been trawling the internet for some time now looking for an outfit for my daughter's wedding.
I came across the perfect dress. Hope and Ivy Everleigh. It's absolutely stunning and all my colours too. They didn't have my size so I took a gamble and ordered the size below. Unfortunately the gamble didn't pay off. I was so disappointed . I tried desperately to find one in my size on other sites. But to no avail. In desperation I emailed Hope and Ivy in case they received any returns my size.
Bettina was an absolute angel and went above and beyond to find me my dress.
I can't thank her enough.
The dress is beautiful, I shall definitely be buying more Hope and Ivy clothing.
Thank you Hope and Ivy.

17 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I cannot rave about this company…

I cannot rave about this company enough! I recently ordered two beautiful dresses from them. The shipping was surprisingly SO quick. Upon arrival, one of the dresses had been damaged. I reached out to Hope & Ivy who immediately responded and resolved the issue. I've never had such wonderful customer service. My second dress came and is absolutely perfect. I cannot wait to wear for Easter! I will definitely be shopping here in the future for all of my special occasions. Yours truly, your most loyal customer!

25 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing customer service

Amazing customer service, the dress I wanted didn't have my size available so I emailed to enquire if they would get more stock, I wished to have it for my brothers wedding. The lovely lady called Bettina was amazing and helped with this mission of mine. She found the dress on another site and sent the link. I managed to buy the dress which is amazing. Again great customer service would recommend 100%. Beautiful dresses and amazing team. Thanks again - made my day!

15 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Hope & Ivy - am I glad I’ve found you!

Fabulous clothes and beautiful material. Furthermore, I had a bit of an issue with sizing and their customer service team were amazing. Absolutely second to none! First time customer who has now become a forever customer ⭐️⭐️⭐️⭐️⭐️ I’ve been waiting for a store like this for years!!!!

26 de fevereiro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Quick delivery but very small bust area

Quick delivery and lovely materials. Only downside, the dresses are a very small fitting around the bust area. You need to go up a size or two. Dress fits everywhere else in normal size, be good if they reviewed the bust area as super small.

18 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Cancelled my Order

I ordered a dress from Hope and Ivy for the first time and the order was confirmed. I heard no more until 5 days later when I was informed that the dress I ordered was out of stock and my order had been cancelled. When I replied to say how disappointed I was, I was offered a 20% discount (with no details of how to avail of it) but I wouldn't order from here again as I am left without a dress for an upcoming event and can't risk another cancelled order and no dress. Not reliable, unfortunately.

16 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful dress and wonderful customer service

I ordered the Pauline dress to wear to my wedding, and it was really beautiful and just what I was looking for! It is great quality and very elegant.
I ordered it in 2 sizes and needed to return one of the dresses, and had some issues and delays in doing so, but the customer service was amazing and I was able to return the item for a refund. Communication was quick and Bettina was so helpful.
I will definitely be looking to Hope&Ivy for any future outfit needs and would recommend the brand to anyone.

2 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great festive clothes with amazing design and flattering cut!

I ordered two dresses for a wedding, thought there was a slight hitch with the order, the customer service was superb with prompt response and correcting the order (Thank you Bettina).
The wedding was at a rural venue and the dressed handled all day with plenty of dancing and keep looking great. I followed the washing instructions and it is ready for the next occasion.
The dressed were highly praised.
Since then I ordered some more and keep having a great experience. Definitely recommend.

20 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Stunning, elegant pieces and stellar customer service

I’ve been buying dresses from Hope & Ivy for years - for work, daily social wear and for my brother’s wedding. The customer service from the business is next to none (a rarity, unfortunately), and the garments are always consistent in sizing and of an extremely high quality. Hope & Ivy is always on my ‘recent searches’ and it always delivers - definitely
my favourite clothing brand by a country mile.

21 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fab Alexis Dress

Thank you for sorting out the initial order hiccup so swiftly. Really looking forward to receiving my Alexis dress. Can’t wait to wear it.

12 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

My wedding day!!

I finally got married to my wonderful partner Kevin, we have been together for over 42 years!
I wanted a relaxed informal wedding and dress that matched both my personality and my need to look elegant.
My dress from Hope & Ivy was fabulous, it fitted me like a live, showing off my curve shape without making me look fat! Everyone who attended the wedding said I looked stunning. Thankyou Hope & Ivy your clothes are FAB. I even bought and wore one of your dresses to our daughters wedding in 2021.
I had emailed some piccys for you to see!
Thanks again
Velvet

26 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Finding a bridesmaid dress for a dozen…

Finding a bridesmaid dress for a dozen girls was nerve-racking, but once we found Hope & Ivy all our stress disappeared. Not only was the dress flattering on twelve different bodies, they made no small effort to help us find out of stock sizes when we came up short online. Couldn't be more greatful to find a style that highlighted all my girls beauty and gave them the chance to comfortably and confidently dance the night away.

26 de agosto de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

I find that a returns label is never…

I find that a returns label is never included and its not easy to arrange a return, when you do return the item the process is extremely slow and at 2 weeks after it being shown as arrived back with them, have still not heard anything ,or received refund i have contacted them and they have said wait !

8 de novembro de 2023
Opinião espontânea
logótipo da Hope & Ivy

Resposta da Hope & Ivy

Hi Andrea, sorry to hear you are having an issue with our returns procedure. We no longer put returns labels in parcel to save on paper and the environment. Simply head to site and download a QR code for the Royal Mail - https://hopeandivy.co.uk/pages/returns.

We ask all customer to wait up to 7 working days for refunds to be processed, we are a small team and busy periods we need to take into consideration. Though we aim to process the parcels quicker than this.

All of terms for refunds can we found on site to help guide you a little better.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais