The wait for a Hope Macaulay cardigan is definitely worth it. The wool is soft, the colours are stunning and the hand knitted quality unbeatable. Knowing that my cardigan has been made to order by... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Yes Beautiful cardigan - beautifully made - BUT it absolutely drenched me. Far too heavy for my frame. I have had to return - so sorry / please find my card inside the written envelope on the retur... Ver mais
A empresa respondeu
Worth the wait for. Absolutely gorgeous Bruna colossal knit cardi.It will compliment my entire wardrobe. So thrilled. Hope Macaulay kept me informed throughout the wait via email. The knit was pac... Ver mais
A empresa respondeu
I was disappointed at the packaging it came in after seeing the videos in a lovely box mine was in a cheap looked like used cardboard box with brown tape all around. The label was quite blurry with ca... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At Hope Macaulay, we blend innovation with tradition to create feel-good knitwear that is handcrafted and mindfully made. We proudly celebrate local craftsmanship in our home of Northern Ireland. Hope Macaulay is a family-run, woman-owned contemporary luxury fashion brand, founded by textiles designer Hope Macaulay on the beautiful North Coast of Northern Ireland. Just two years after graduating, Hope Macaulay emerged in 2020 as an inspiring, slow fashion, global brand, hailed by the fashion world as dopamine dressing. What began as Hope knitting alone in her bedroom has expanded into a team of 20 skilled knitters working from home across Northern Ireland, helping keep the traditional cottage industry alive. Hope is best known for her creation of the signature statement piece, the Colossal Knit Cardigan. Unable to find pieces to make from other’s knitting patterns, she developed her own method, just by using her hands. By mastering a unique knitting technique that uses no needles, Hope has trained her knitters to create her designs, her favourites made from sustainably sourced materials like luxury merino wool. Hope’s energetic and surreal designs have been featured in major fashion publications, such as Vogue, GQ, Sports Illustrated, Vanity Fair, and the New York Times, and have adorned celebrities including Gigi Hadid, Naomi Osaka, Jennifer Hudson, Black Pink’s Lisa and Rosalía. Her influence and dedication to mindful, local craftsmanship has also earned her a spot on the prestigious Forbes 30 Under 30 list. Despite the rapid growth and international acclaim, Hope remains dedicated to her roots in Northern Ireland. She continues to support local women by providing them with meaningful work and maintaining a close-knit supply chain. Hope Macaulay is a brand that not only celebrates wearable pieces of art, but also embodies a heartfelt commitment to community and sustainability.
Informações de contacto
233 Loughan Road , BT52 1UD, Coleraine, Reino Unido
- customercare@hopemacaulay.com
- hopemacaulay.com
4,7
Excelente
323 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent quality
Excellent quality, obviously took a while to come but was in the expected time. Absolutely stunning, so many lovely compliments. Packaged lovely and personal
25 de fevereiro de 2026
Resposta da Hope Macaulay
Hi there, thank you so much!
So glad you love your piece and that it arrived as expected and even better to hear all the compliments
Hope Macaulay Team 💌
DO NOT PURCHASE IF US CUSTOMER
DO NOT PURCHASE IF US CUSTOMER! I purchased the colossal knit cardigan in size small. I had to pay $100 import fee to receive the item. When I received it, I didn't like how the sweater's seams were so bulky on the side. I couldn't comfortably have my arms at my sides. This began the saga of trying to return the sweater. I asked the company how to return the sweater and followed their instructions to the letter! Then I was hit with ANOTHER import fee to return the sweater! I have spent over $300 on import fees and return shipping and the company has been 0 help. I finally got my refund for the sweater but I should have just kept it because it cost me $300 to return it!
11 de março de 2026
Opinião espontânea
Resposta da Hope Macaulay
Hi there, thank you for your feedback
We’re really sorry to hear about your experience and how frustrating this has been. Import fees are set by local customs and are outlined on our website and at checkout, but we completely understand how disappointing this can feel
Hope Macaulay Team 💌
Beautiful and on time
Regular updates on delivery even with there extra workload.
The pieces I ordered are wonderful and so much heavier and thicker than I expected.
3 de março de 2026
Resposta da Hope Macaulay
Hi there, thank you so much!
So glad you found the updates helpful, especially during a busy time, and that you love your pieces
Hope Macaulay Team 💌
Fantastic service
A great product that brought a beautiful smile to my wife’s face. A very helpful company that saved my blushes when I ordered the wrong size. An excellent service from start to finish.
3 de março de 2026
Resposta da Hope Macaulay
Hi there, thank you so much!
We’re so glad it brought a smile to your wife’s face and that we could help with the sizing. So pleased everything worked out
Hope Macaulay Team 💌
Resposta da Hope Macaulay
Hi there, thank you so much!
So glad you’re happy with the delivery and your jumper
Hope Macaulay Team 💌
The colours in my cardigan are simply…
The colours in my cardigan are simply exquisite and well worth waiting for
26 de fevereiro de 2026
Resposta da Hope Macaulay
Hi there, thank you so much!
So glad you love the colours and that it was worth the wait
Hope Macaulay Team 💌
Resposta da Hope Macaulay
Thank you so much for your lovely review! :)
Superb quality product
Superb quality product
Delivered with care and in exactly the time frame quoted
26 de fevereiro de 2026
Resposta da Hope Macaulay
Hi there, thank you so much!
So glad you’re happy with the quality and that everything arrived on time
Hope Macaulay Team 💌
Resposta da Hope Macaulay
Hi there, thank you so much for your review!
This means so much to us. We’re so grateful for your support
Hope Macaulay Team 💌
Beautiful knit
Beautiful knit,although very heavy.Expertly created lovely colours.
26 de fevereiro de 2026
Resposta da Hope Macaulay
Thank you for your lovely review :)
Amazing quality
Amazing quality - beyond expectations.
Would not hesitate to recommend Hope Macaulay for uniqueness and excellence.
25 de fevereiro de 2026
Resposta da Hope Macaulay
Hi there, thank you so much!
We’re so glad you love the quality and uniqueness. It really means a lot!
Hope Macaulay Team 💌
Beautiful cardigan and wonderful service
Beautiful cardigan was very lucky I managed to get mine whilst it was only 6 weeks waiting list!!!
Love the tracker to keep me updated and the timing was perfect and as advised.
The cardigan is beautifully made, gorgeous on and I am now wishing the cold spell would return!!
25 de fevereiro de 2026
Resposta da Hope Macaulay
Hi there, thank you so much!
So happy to hear the updates were helpful and that your cardigan arrived right on time. Enjoy every wear (even if you’re waiting on the cold again!)
Hope Macaulay Team 💌
Beautiful chunky knit cardi
Incredible unusual hand knitted gorgeous cardigan, I'm bowled over how lovely it is and the mega chunky knit is just amazing! Worth every penny, practical as well as beautiful!
25 de fevereiro de 2026
Resposta da Hope Macaulay
Hi there, thank you so much!
We’re so happy to hear how much you love your cardigan. It means the world to us!
Hope Macaulay Team 💌
Great advice re sizing when placing…
Great advice re sizing when placing order. Arrived beautifully packaged.
It’s very comfortable and looks fabulous. An investment piece !
25 de fevereiro de 2026
Resposta da Hope Macaulay
Hi there, thank you so much!
So glad the sizing advice helped and that you love your piece
Hope Macaulay Team 💌
I love the cardigan I purchased from…
I love the cardigan I purchased from Hope Macaulay but there was no "customer service" I placed my order I received a standard email to notify me of my order, and that was it apart from the generic sales advert emails, I was not sent an email (yes I checked spam) to notify me my order had been dispatched......
5 de fevereiro de 2026
Resposta da Hope Macaulay
Hi there,
Thank you for your feedback. We’re really glad to hear you love your cardigan. We’re sorry your communication experience wasn’t as smooth as it should have been. Dispatch notifications are sent automatically, but we understand how frustrating it is if one isn’t received.
We’ve recently introduced individual updates for customers when orders are running late to improve communication going forward. Please feel free to contact our team directly if you’d like us to look into your order.
Best,
Hope Macaulay Team 💌
What a beautifully made cardigan
What a beautifully made cardigan. I absolutely love it.
6 de fevereiro de 2026
Resposta da Hope Macaulay
Hi there,
Thank you so much - we’re so happy to hear you love your cardigan!
Best,
Hope Macaulay Team
Now I just want more!!
Despite the longer lead time due to their high volume of orders it still arrived in about 4 weeks, which seeing as though they're all made to order I was really pleased with!
The cardigan is absolutely incredible, the colours are stunning, the feel is so soft and I love the weighted nature of it.. it really feels so luxurious!! Thank you so much to all at Hope Macaulay, especially Lucinda who hand knitted my cardigan!
The only problem is I just wanna buy them all now!
5 de fevereiro de 2026
Resposta da Hope Macaulay
Hi there,
Thank you so much for such a lovely review! We’re delighted you’re happy with your cardigan and that it felt worth the wait. We’ll be sure to pass your kind words on to Lucinda - it will mean so much to her!
Best,
Hope Macaulay Team 💌
Beautiful cardigan
5 de fevereiro de 2026
Resposta da Hope Macaulay
Hi there,
Thank you so much - we’re so happy you love your cardigan 💌
Best,
Hope Macaulay Team
Lovely packaging
Lovely packaging. Really well made product. Looking forward to wearing!
5 de fevereiro de 2026
Resposta da Hope Macaulay
Hi there,
Thank you so much for your lovely feedback! We’re so happy you enjoyed the packaging and craftsmanship. We hope you love wearing your piece 🎀
Best,
Hope Macaulay Team
Resposta da Hope Macaulay
Hi there,
Thank you so much! We’re delighted you love your jumper and had a great experience with us
Best,
Hope Macaulay Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.