horze.ie Opiniões 

883
TrustScore: 3.5 em 5

3,7

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Will not order from them again. Theyre waaaay too slow and their website is misleading! If you’re not in Ireland do not use the IE domain and make it clear where your location is so people don’t waste... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The turnout rugs that I bought arrived this morning, which was perfect timing because I was just heading out to my horse. The light rain turnout rug is beautiful and looks great on my horse. I would... Ver mais

Classificada 5 em 5 estrelas

After realising this website is not in Ireland, I began to panic if my order would arrive in time, however it arrived 10 days earlier than estimated (placed order Nov 28th arrived Dec 8th . Items rece... Ver mais

Classificada 3 em 5 estrelas

Ok. Irish domain but not an Irish company so the cheapest delivery option was within the range advised but took about a week.The invoice didn’t have a returns docket even though footwear item so presu... Ver mais

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3,7

Aceitável

TrustScore: 3.5 em 5

883 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 33% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(883)

5 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Problem Solved

I have previously given Horze.ie a 5 star rating as I have ordered goods, paid for them, been given an expected delivery period and they have arrived.
If an item needs to be returned, postage is paid by Horze.ie and I am promptly refunded.
Worth 5 stars.
Then in April of this year, I placed an order, a little more expensive than my usual, which included a dressage whip. The whip was packed and sent seperately and did arrive.
I was then waiting for the rest of my order but, it did not arrive as expected.
I emailed Customer services at Horze.ie and they said they would investigate the matter. We kept in touch by email and, as the Month of May passed, I was getting concerned that this was not going to end well for me. However, on Friday, I got an email saying I have been refunded for the items.
While I am disappointed not to be receiving my items, I am delighted the issue was resolved. Thank you Horze.ie
I have ordered from them again. Still deserving of 5 stars.

6 de junho de 2022
Opinião espontânea
Classificada 4 em 5 estrelas

Thought with a

Thought with a . IE website I was buying in Ireland from Ireland
That being said good product at great price. Delivered on time
Thank you

31 de maio de 2022
Classificada 5 em 5 estrelas

Happy Customer

You know all those little things you forget when you are in a tack shop or visiting a stand at a show, like conditioner for leather riding boots, a pair of boot-pulls, a pair of gloves that actually fit my hands, oh, and replacement buttons for a riding jacket, got them all and more, a box of fiddly bits arrived as promised from horze.ie. Satisfied customer - YES - but now that I and my horse has everything we will have no excuse but to perform well at the next event :)

31 de maio de 2022
Classificada 1 em 5 estrelas

Failed to refund a recalled back protector

They had a recall on there own brand back protector so I sent it back as requested and they emailed to confirm that they got it but they failed to refund me. Their phone number is not inservice so can't ring anyone. They just respond by email that it has been refunded but will not provide any refund number, time or date when requested and now won't reply to emails. I will have to go to the small claims court to get it sorted. A company to be avoided.

20 de maio de 2022
Opinião espontânea
logótipo da horze.ie

Resposta da horze.ie

Dear customer,

Thank your for your review.

Could you please e-mail us about what order number this is?
Then we will send you the refund or proof of refund right away.

Have a lovely day,

Horze customer service Ireland

Classificada 5 em 5 estrelas

Very good website and fast shipping

Product arrived way quicker than I thought it would so very impressed by that, products are also very fairly priced and seem to be good quality.
Tracking emails were also very frequent and detailed :)

6 de maio de 2022
Classificada 1 em 5 estrelas

Neither product I ordered even vaguely…

Neither product I ordered even vaguely corresponded to the size in which I ordered it. One pair of half chaps and a pair of breeches both of which ran grossly small and did not match the measurements on the size guide.

28 de abril de 2022
logótipo da horze.ie

Resposta da horze.ie

Dear customer,

We are very sorry to hear about your experience.

If you contact customer service we will be happy to advice on the best size for you.

Once again, we are extremely sorry for your experience. If there is anything we can do for you, please do not hesitate to get in touch.

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