Hoselink Opiniões 

671
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered two outdoor solar large garden lights. They are amazing, look and work incredibly well. Hoselink delivered easily and process was very prompt. I plan on ordering more for the garden. Phot... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Outstanding customer service. Small missing part I had misplaced was not only supplied with courtesy and a no fuss approach but also in a timely manner. Great service

Classificada 4 em 5 estrelas

I bought the ground bracket which is 430mm and fixed it to my concrete path but it is too low and I couldn’t see a larger size? I also need the same fitting in my front yard and that bracket will sit... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The service and timely manner in which the order was received was great. The hose fittings are fantastic always trust worthy. Solar light is working well. But very disappointed in the bamboo gloves du... Ver mais

A empresa respondeu

Informações sobre a empresa

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 33096552751

  1. Jardim

Escrito pela empresa

Hoselink is an Australian-based gardening product company that has been in business since 1998 years. We specialise in retractable hose reels and fittings that are guaranteed never to burst off. Hoselink offers a wide- range of products from hose reels to sprinklers - all of which are designed to work in conjunction with our patented Hoselink fittings which feature a 3 year warranty and are guaranteed never to burst off your tap or hose. When you buy from Hoselink, you are buying direct from the manufacturer. This ensures that we can offer great prices and deliver outstanding customer service.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

671 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 62% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(671)

164 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

I bought the ground bracket which is…

I bought the ground bracket which is 430mm and fixed it to my concrete path but it is too low and I couldn’t see a larger size? I also need the same fitting in my front yard and that bracket will sit on a raised up bed 200mm higher but like I say the back yard was is really too low and the existing tap is nowhere near a solid wall.There is also a slow drip where the fitting is connected to the tap and I did tighten it quite a lot. The spray nozzle and the fitting attached is quite large and takes some getting used to. I do have good pressure and when on the Shower option is used the pressure doesn’t seem as strong as with a regular hose unless my imagination is running wild

23 de outubro de 2026
Opinião espontânea
logótipo da Hoselink

Resposta da Hoselink

We truly appreciate you taking a moment to share your experience with us.
Kind regards,
The Hoselink Team.

Classificada 4 em 5 estrelas

Works great

Works great. Mechanisms work very smoothly. Quality hose and reel. I would mention that to connect to your old sprinklers will need additional connectors which I wish was included in the box.

23 de outubro de 2026
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logótipo da Hoselink

Resposta da Hoselink

Thank you for the wonderful review. We hope your garden keeps thriving!
Kind regards,
The Hoselink Team.

Classificada 5 em 5 estrelas

Value for money

The unit is strong, robust, well made, a good height and good value.

22 de outubro de 2026
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Resposta da Hoselink

Your feedback made our day. Thank you for choosing Hoselink!
Kind regards,
The Hoselink Team.

Classificada 4 em 5 estrelas

Great service

Great service . Great product ,

15 de outubro de 2026
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logótipo da Hoselink

Resposta da Hoselink

Thanks for your support and your lovely feedback. It’s great to hear you’re enjoying your purchase.
Kind regards,
The Hoselink Team.

Classificada 5 em 5 estrelas

Best Hoses ever

Best Hoses ever. I have purchased 6 for all my family.

I had a slight issue with a part and Hoselink answered my enquiry on the same day and the part was posted out in two days.

The solar lights are great too.

Australia Family company as well.

🙂

1 de outubro de 2026
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Resposta da Hoselink

It’s wonderful to hear you’re happy with your order. Thank you for letting us know!
Kind regards,
The Hoselink Team.

Classificada 5 em 5 estrelas

Pays to register your 'wish list'

I listed a wish list item which was sold out & Hoselink actually emailed when item became available again. Thanku Hoselink....u're #1

1 de outubro de 2026
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logótipo da Hoselink

Resposta da Hoselink

Thank you for your review! Happy customers like you are why we love what we do.
Kind regards,
The Hoselink Team.

Classificada 5 em 5 estrelas

Reliable company and service

The products arrived quickly. The items are always in unblemished condition and great quality.

16 de outubro de 2026
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logótipo da Hoselink

Resposta da Hoselink

We’re delighted to hear that. Thanks for the positive feedback and for choosing us.
Kind regards,
The Hoselink Team.

Classificada 3 em 5 estrelas

8-Pattern sprayer not as good as the 7-Pattern sprayer

I recently purchased my fourth Hhoselink retractable reel. they're a great product. Unfortunately however the reels only come with the 8-Pattern sprayer which from experience do not last as well as the 7-Pattern sprayers. The only reason that i did not give a 5 star rating was because it is not possible to upgrade the sprayer supplied. I had to buy my preferred 7-Pattern sprayer separately and throw out the 8-Pattern sprayer! This detracted from an otherwise positive experience.
I acknowledge your reply although it appears to have been written by AI. If my feedback was actually useful then revise your purchasing policy and allow purchasers to upgrade the sprayer without having to purchase separately & throw one away.

29 de setembro de 2026
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logótipo da Hoselink

Resposta da Hoselink

Thank you for the review, and for choosing Hoselink again. Buying a fourth reel is a great compliment, and we’re glad it’s been a good experience overall.

Your feedback about the sprayer is useful. Having to buy your preferred 7-Pattern separately and discard the 8-Pattern that came with the reel is frustrating, and we understand why it took the shine off an otherwise positive purchase.

Kind regards,
The Hoselink Team.

Classificada 5 em 5 estrelas

Managing the garden hose in our yard

Managing the garden hose in our backyard was messy at best with loops of hose usually not put back on the hook. I finally got fed up and bought a Hoselink 30m reel.
I had to buy the accessory kit to connect the Hoselink reel to our pressure sprayer, but it has been a great purchase and quality product. Worth getting.

21 de setembro de 2026
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Resposta da Hoselink

Thank you for the five-star support! We’re so pleased everything is working perfectly.
Kind regards,
The Hoselink Team.

Classificada 5 em 5 estrelas

Perfect Part

Got the part I wanted in good time and it works a treat

16 de outubro de 2026
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Resposta da Hoselink

Thanks for sharing your experience. Feedback like this helps us keep doing our best.
Kind regards,
The Hoselink Team.

Classificada 5 em 5 estrelas

All I can is buy this product with confidence

All I can is buy this product with confidence. They stand behind their quality.

21 de outubro de 2026
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Resposta da Hoselink

We really appreciate your kind review and are glad we could help with your gardening needs.
Kind regards,
The Hoselink Team.

Classificada 1 em 5 estrelas

You don't have HI flow hose reels…

You don't have HI flow hose reels available anymore.
Your website is misleading , you automatically substitute a standard hose size without making it clear that that is the case.
I emailed to bring this to your attention you fobbed me off with some nonsense.
I photographed the error on the website and sent it to you. Only then did you concede there was an error.

You have a great product and good reputation.
Tell your marketing department to be transparent and not undo years of good will by being a touch to clever for their own good. ( kids )

Talk is cheap
A discount for trying to deceive your loyal customers would have been less disingenuous .

Hi
Your response to my review was dubious.
Surely someone had to change the code to substitute something that no longer exists for something you had in stock.
Or does your platform magically turn apples to oranges and ship your lies without your knowledge.
People please.

28 de setembro de 2026
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logótipo da Hoselink

Resposta da Hoselink

Hi,

Thank you for taking the time to share your feedback, and for your kind words about our products and reputation. We’re sorry this experience left you feeling misled, and we understand how frustrating that must have been.

As mentioned in our email, our Hi-Flow hose reels have been discontinued. When those products were removed, the hose size filter at the top of the website page was accidentally missed and not updated. This was a genuine oversight, not an attempt to substitute products without telling customers, and we appreciate you taking the time to photograph the error and send it through. As soon as you brought it to our attention, our web team removed it from the website straight away so it was fixed promptly. If you click into each hose product page, it lists the internal hose size, so you can see exactly what you’re getting before you buy.

We understand you were hoping for a 25% discount. Unfortunately, that’s not something we were able to offer, and we know that’s disappointing.

Despite this, we’re really glad you still chose Hoselink for your new hose reel, and we hope it serves your garden well for many years to come. Thank you again for your honest feedback and your continued support.

Kind regards,
The Hoselink Team

----------------------

2nd Response)

Thank you for coming back to us, and we completely understand why you’d want a clearer explanation.

Nobody changed anything to substitute one product for another. Our website filters work from labels attached to each product. When the Hi-Flow reels were discontinued, an old “Hi-Flow (14mm)” label was accidentally left on one of our Classic reels, alongside its correct “Residential (12mm)” label. That leftover label is why the Classic reel appeared when you filtered for Hi-Flow. It was a data error on our end rather than a deliberate swap, and as soon as you pointed it out, it was removed.

We’re sorry for the confusion this caused, and thank you again for helping us get it right.

Kind regards,
The Hoselink team

Classificada 5 em 5 estrelas

Usual quality from Hoselink

Usual quality from Hoselink, cover fitted well and is made very well.

16 de outubro de 2026
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Resposta da Hoselink

Thank you for the great feedback. We hope you enjoy your Hoselink products for years to come!
Kind regards,
The Hoselink Team.

Classificada 5 em 5 estrelas

LOVE my 9 in1 garden bed so much i got…

LOVE my 9 in1 garden bed so much i got another with the green house system! They are easy to build and deliver so fast! Highly recommend

21 de outubro de 2026
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Resposta da Hoselink

Your kind words are much appreciated. Thank you for being part of the Hoselink family.
Kind regards,
The Hoselink Team.

Classificada 5 em 5 estrelas

You can’t beat Hoslink

Aussie made, high quality products with fantastic customer service

21 de outubro de 2026
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Resposta da Hoselink

We’re so happy to hear that! Thanks for taking the time to review your purchase.
Kind regards,
The Hoselink Team.

Classificada 5 em 5 estrelas

the hand spray we purchased is easy to…

the hand spray we purchased is easy to us, well constructed and sturdy. Good product

20 de outubro de 2026
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Resposta da Hoselink

Thank you for the lovely review. It’s a pleasure to have you as a customer.
Kind regards,
The Hoselink Team.

Classificada 5 em 5 estrelas

Prompt delivery and easy setup

Prompt delivery and easy setup, to top it off a pĺeasure to use. We have had three of another brand from Bunnings but this seems superior in every way.

19 de outubro de 2026
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logótipo da Hoselink

Resposta da Hoselink

We appreciate you sharing your thoughts. Thank you for supporting an Aussie company!
Kind regards,
The Hoselink Team.

Classificada 5 em 5 estrelas

Best hose ever…

This is most definitely the best hose and spray attachment we've ever bought. The connectors to the tap etc are top quality. We are extremely happy with this product and would recommend it to everyone. Wish we'd bought one sooner

16 de outubro de 2026
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logótipo da Hoselink

Resposta da Hoselink

Thank you for such positive feedback. It truly makes our day.
Kind regards,
The Hoselink Team.

Classificada 5 em 5 estrelas

Easy assembly

Easy assembly, price great ,now I can get my wife out of the house, she loves it No one is allowed to touch it !!

17 de outubro de 2026
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logótipo da Hoselink

Resposta da Hoselink

We are so glad to hear you had a wonderful experience! Thank you for being a valued part of our community.
Kind regards,
The team at Hoselink.

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