House of Lor Opiniões 

114
TrustScore: 4.5 em 5

4,6

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The layout of the website is beautiful and easy to navigate. Order was managed succesfully and the packaging was pretty good. Shipment was right on time, however ups left my parcel outside of my doo... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic customer service. Ordered the Claddagh band in a size not listed on the website. Placed order Thursday evening 22nd of December, ring was dispatched the next day and received the following M... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Not being very good at buying on line , I found that having to input my e address & home address in so many times became frustrating. However when I got to the end eventually your service was exceptio... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic dealings with House of Lor. Vicki was very attentive answering messages outside of working hours. My ring was ordered and very quickly delivered. The packing is second to none, beautifully p... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Ourivesaria
  2. Joalharia personalizada
  3. Joalheiro
  4. Designer de jóias
  5. Fabricante de joalharia

Escrito pela empresa

The House of Lor range consists of a comprehensive Irish Rose Gold and Sterling Silver collection. We also use 9 carat Yellow and White Gold in our Love Shamrock Collection, incorporating the Irish Rose Gold in each and every design. Ireland has a rich, living culture drawn from its heritage and its enduring creative associations. Our collections live and breathe the duality of Ireland today, enhanced by the richness of an ancient society: constantly looking to the future whilst always honouring its past.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

114 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(114)

7 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Beautiful products.

Great service. Beautiful jewelry,

22 de julho de 2026
logótipo da House of Lor

Resposta da House of Lor

Thank you so much for your continued custom and support for House of Lor Jewellery. It is deeply appreciated.

Classificada 5 em 5 estrelas

Irish brand with mythological inspiration

Great Irish brand with cool mythological designs rare Irish gold. The prices on the website are often lower than the resellers too. I hope they continue expanding their collections.

2 de abril de 2026
logótipo da House of Lor

Resposta da House of Lor

Thank you for your cool review.

Classificada 2 em 5 estrelas

Price too expensive compared to other…

Price too expensive compared to other retailers.
This is the official site and the makers of the Jewellery, hence I wanted to buy directly from the source in order to support the company and also assumed that this would be the best price. 2 weeks after purchase I found the same product for around 35% less (from 216€ that I paid down to around 140€) at a reputable jewller/retailer website. Very dissapointing.

17 de dezembro de 2025
logótipo da House of Lor

Resposta da House of Lor

Hi Andy,

Thank you for getting in touch, and I’m sorry to hear that you were disappointed with the price of your recent purchase.

House of Lor Jewellery is crafted using sterling silver and rare Irish gold, which is sourced locally and carries a premium due to its uniqueness and limited availability. The brand also provides a recommended retail price (RRP) to all stockists to reflect the quality of the materials and craftsmanship involved in each piece.

At times, some retailers may choose to reduce their prices if they are running a sale or clearing limited stock to make room for new collections, which can occasionally lead to price differences between stores.

I do understand how this can be frustrating, and I appreciate you taking the time to share your concerns with us.

Kind regards
Vicki

Classificada 5 em 5 estrelas

Prompt response to my questions.

Simple question about chain sizes was answered quickly and positively. They gave the impression that they cared about my potential purchase.

19 de dezembro de 2025
logótipo da House of Lor

Resposta da House of Lor

Hi Anthony thank you for taking the time to write a review. It is greatly appreciated. Customer Service is very important to us. Kind regards, Vicki

Classificada 5 em 5 estrelas

Never forget when you have come from

They are jewellers, and they are jewellers ,
where can you go to find so much history about something that’s is precious and beautiful, to give as a gift or for yourself .
i intend to buy from House Of Lor
i’ve been all evening reading the history, even though i am born in Ireland and live in Ireland i didnt know what the House Of Lor had to offer
i have 3 daughters i want to buy a real true meaningful gift , so when my day comes it will be even more meaningful to my daughters and to pass on the story’s to there children, this is what it’s about . You wear a lovely necklace and that necklace has a story behind it , or a necklace that means nothing. I know which i would wear , a talking historical necklace 
The website is amazing well done to whoever did it and the history It’s all about Ireland , if your Irish we all should be supporting House Of Lor

7 de agosto de 2025
Opinião espontânea
logótipo da House of Lor

Resposta da House of Lor

Martina what an amazing review. Thank you so much for taking the time to let us know how you feel about our Jewellery. It is very much appreciated and heartwarming.

Classificada 4 em 5 estrelas

More attention to online shoppers.What would have made this 5 stars is…

What would have made this 5 stars is there is not a paper of stamp of approval. Also, no information about the jewelry. Just here you are.

23 de julho de 2025
logótipo da House of Lor

Resposta da House of Lor

Hi Susan thank you for your feedback. As an online business all our information about our Jewellery is on our website. We are sorry to hear the presentation didn’t meet your expectations. We truly appreciate your input and will take it into account as we work to improve the packaging and include more detailed information with each piece. Your experience matters to us, and we hope to have the chance to provide a 5-star experience next time.

Classificada 5 em 5 estrelas

Claddagh ring

Fast delivery, fine quality.

15 de julho de 2025
logótipo da House of Lor

Resposta da House of Lor

Thank you for taking the time to write a review. It is very much appreciated.

Classificada 5 em 5 estrelas

Fast service

Fast service. The bracelet is absolutely beautiful

8 de maio de 2025
logótipo da House of Lor

Resposta da House of Lor

Thank you for taking the time to post a review; it is appreciated.

Classificada 5 em 5 estrelas

High quality products

High quality products, attractive packaging and fast, safe delivery. Thank you.

2 de maio de 2025
logótipo da House of Lor

Resposta da House of Lor

Thank you for your lovely words, we are thrilled to get your feedback.

Classificada 5 em 5 estrelas

My wife is very pleased

My wife is very pleased. That's all that matters.

6 de março de 2025
logótipo da House of Lor

Resposta da House of Lor

Hi Anthony thank you for your review. We are delighted your wife is pleased with her Ninth Wave Pendant. She has excellent taste!

Classificada 3 em 5 estrelas

I had a mixed experience with House of…

I had a mixed experience with House of Lor. The jewellery is undeniably beautiful and feels high-quality, and delivery was prompt. However, the online ordering process could be smoother, and I didn’t receive a confirmation email for my purchase, which would have given me peace of mind. Additionally, unexpected fees like a handling charge from UPS made the overall cost higher than anticipated. While the service was good, there’s room for improvement in transparency and user experience.

2 de janeiro de 2025
Opinião espontânea
logótipo da House of Lor

Resposta da House of Lor

Hi Ralf thank you for taking the time to leave a review. I am disappointed your experience with us was not satisfactory. We do issue confirmation emails upon receiving an order. Depending on the customer's email setup they can sometimes appear in Spam or Junk email folders. There should not have been a handling charge from UPS. I am going to investigate this on your behalf. Please could you send me the details and invoice to vicki.pillow@tjh.ie and I will reply to your email. Thank you.

Classificada 5 em 5 estrelas

Just got my rose gold heart Claddagh…

Just got my rose gold heart Claddagh ring for Christmas. After our wonderful trip to Ireland last summer, I was looking for a Claddagh ring that represents Irish culture, but I wanted it with a modern twist. I just found the perfect one! It looks perfect! Just delighted with it! I would recommend House of Lor.
Sophie from France.

4 de dezembro de 2024
Classificada 5 em 5 estrelas

Quick and easy

Quick and easy order and delivery.
Very good quality.
Thank you.

22 de novembro de 2024
logótipo da House of Lor

Resposta da House of Lor

Thank you for taking the time to leave a review. It is very much appreciated.

Classificada 1 em 5 estrelas

Online fraud???

The address provided D12YE39, Knockmitten Lane, Business Park 10 is NOT genuine and therefore the opening times 8-5 Monday to Friday +the repair service is also fake , not real .
The phone number provided 014507742 is only for show , no answer.
Furthermore if one press the red phone sign a DIFFERENT number is automatically dialled every time:(
If such basic, elementary info is all bogus how can anyone trust anything else they claim on their fancy page? Irish mined gold much......
Luxurious brand without a reliable customer service base.

23 de outubro de 2024
Opinião espontânea
logótipo da House of Lor

Resposta da House of Lor

Hi Gina
Thank you for taking the time to share your concerns. We take all feedback seriously and would like to address your points directly, as accuracy and transparency are values we deeply uphold.

Firstly, the address you mentioned—D12YE39, Knockmitten Lane, Knockmitten Business Park — is indeed genuine and accurate. This is our operational and registered business address, fully compliant with all business and postal requirements. If you encountered difficulties locating us, we would be more than happy to assist with additional directions or clarify any misunderstandings.

Secondly, the phone number 01-450-7742 you referenced is incorrect. Our telephone number is 01-4762112 and is stated on our Website. It is operational during our stated business hours (8 AM to 5 PM, Monday to Friday). We apologise if you experienced difficulty reaching us. Sometimes, high call volumes or technical issues may result in delays, but we always aim to respond quickly. The “red phone sign” you refer to is not something I am aware of nor is it a feature we provide for users.

Regarding the claims that our repair service is fake and Irish-mined gold is “not real,” we assure you that these accusations are entirely false. Our Jewellery is crafted using genuine Irish gold, sourced responsibly from the Galantas mine. This is a core part of our brand’s authenticity and heritage, and we stand by it with complete integrity. Additionally, our repair service is both legitimate and reliable, with skilled artisans ensuring the highest standards of care for all items. It is only available to customers who purchase from us and require that service. We do not operate a public repair service and make no reference to it as a public service anywhere on our website.

We are committed to providing excellent customer service and regret if you felt let down. Your concerns are being taken seriously, and we invite you to contact us directly at info@houseoflor.com so we can assist you further.

At House of Lor, we pride ourselves on offering luxurious, authentic products. While your review contains inaccuracies, we are using it as an opportunity to improve and ensure all future customer experiences are seamless and satisfying.

Thank you for bringing this to our attention.

House of Lor Customer Service Team

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais