House of Lor Opiniões 

114
TrustScore: 4.5 em 5

4,6

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Classificada 5 em 5 estrelas

The layout of the website is beautiful and easy to navigate. Order was managed succesfully and the packaging was pretty good. Shipment was right on time, however ups left my parcel outside of my doo... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic customer service. Ordered the Claddagh band in a size not listed on the website. Placed order Thursday evening 22nd of December, ring was dispatched the next day and received the following M... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Not being very good at buying on line , I found that having to input my e address & home address in so many times became frustrating. However when I got to the end eventually your service was exceptio... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic dealings with House of Lor. Vicki was very attentive answering messages outside of working hours. My ring was ordered and very quickly delivered. The packing is second to none, beautifully p... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Ourivesaria
  2. Joalharia personalizada
  3. Joalheiro
  4. Designer de jóias
  5. Fabricante de joalharia

Escrito pela empresa

The House of Lor range consists of a comprehensive Irish Rose Gold and Sterling Silver collection. We also use 9 carat Yellow and White Gold in our Love Shamrock Collection, incorporating the Irish Rose Gold in each and every design. Ireland has a rich, living culture drawn from its heritage and its enduring creative associations. Our collections live and breathe the duality of Ireland today, enhanced by the richness of an ancient society: constantly looking to the future whilst always honouring its past.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

114 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(114)

7 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

I expressed some urgency in delivery…

I expressed some urgency in delivery before I purchased but was not warned that the shipping would mean a long delay. Nevertheless, I am pleased with the item.

10 de janeiro de 2023
logótipo da House of Lor

Resposta da House of Lor

Hi Willie thank you for your review. Apologies for the delay in shipping to you. We partner with reputable courier companies FedEx and UPS for our shipping, unfortunately, delays at their end are out of our hands. Thankfully they are a rare occurrence. Very glad you were pleased with the Ninth Wave pendant when it arrived.

Classificada 5 em 5 estrelas

Fantastic customer service

Fantastic customer service. Ordered the Claddagh band in a size not listed on the website. Placed order Thursday evening 22nd of December, ring was dispatched the next day and received the following Monday. It is a beautiful piece and have had so many compliments on how lovely it is. Highly recommend both the jewellery and the company. Will be ordering again in the future.

22 de dezembro de 2022
logótipo da House of Lor

Resposta da House of Lor

Hi Caroline thank you for the review. Delighted we were able to assist you.

Classificada 1 em 5 estrelas

Order Never Fulfilled and No Communication

I placed an order on December 11th for some earrings for my wife. Everything seemed to be going fine... I received the package on December 16th, but all that was in it was a House of Lor catalog. I wrote customer service and they responded the next day, saying they'd escalated the issue and would try and get another package out to me on Monday. I've followed up three times since Monday and have heard nothing. On my last attempt to contact them I told them that if they didn't respond I would dispute the charge with my credit card company, which is what I've done. VERY disappointed.

16 de dezembro de 2022
logótipo da House of Lor

Resposta da House of Lor

Hi Matt we sent a new pair of earrings out to you on December 19th and understand they were delivered and signed for. If this is not the case please contact me at info@houseoflor.com. Kind regards Vicki

Classificada 5 em 5 estrelas

Fantastic Service

My item went missing in the post. I rang House of Lor direct and Gary arrived out with a replacement ring. Excellent service, really nice man and company to deal with.

20 de dezembro de 2022
logótipo da House of Lor

Resposta da House of Lor

Thank you, Stephen. Always happy to help.

Classificada 5 em 5 estrelas

Beautiful earrings and quick delivery

Extremely quick delivery. I ordered the earrings on Friday and they had arrived by Monday. They look lovely and the packaging is perfect as they are for a gift.

19 de dezembro de 2022
logótipo da House of Lor

Resposta da House of Lor

Hi Catherine many thanks for your review. It is very much appreciated by the team.

Classificada 5 em 5 estrelas

Silver ring with rose gold accents.

A beautifully designed and crafted ring depicting the stone walls so emblematic of the West of Ireland. A genuine bargain too with a Black Friday discount of 50 percent. More than happy with this purchase. Would make a lovely unusual wedding ring.

27 de novembro de 2022
logótipo da House of Lor

Resposta da House of Lor

Hi Aine thank you for your review. Great idea for our OREON ring collection!

Classificada 5 em 5 estrelas

Beautiful

The layout of the website is beautiful and easy to navigate. Order was managed succesfully and the packaging was pretty good.
Shipment was right on time, however ups left my parcel outside of my door without notice, anyone could have stolen my order and I'd be none the wiser!
As it was not the shop's fault I did not reduce rating, but just wanted to warn future costumers.

13 de dezembro de 2022
logótipo da House of Lor

Resposta da House of Lor

Hi Andrea thank you for your review. We contacted UPS in regard to your feedback to express our annoyance. The pressure of Christmas delivery schedules was offered by way of explanation and we were assured this would not happen again.

Classificada 2 em 5 estrelas

I bought a pretty expensive piece from…

I bought a pretty expensive piece from this company. They day after I paid they sent a marketing email offering a free gift for expenditure half of what I paid. This should be offered on checkout. No answer to me email yet. No real tracking on delivery so just sort of arrived. Was in time. Box presentation and wrapping is lovely, but the piece DOESN'T fit in the box properly. All in all the experience has taken away from the quality of the piece I bought.

13 de dezembro de 2022
logótipo da House of Lor

Resposta da House of Lor

HI Ian we are very disappointed to hear about your experience with a House of Lor purchase. We emailed you from our HubSpot platform when you contacted us.
To: your email address provided
From:
House Of Lor info@houseoflor.com
Date:
Tue, Jan 3, 2023 4:13 PM
Subject:
Form submission on 03/01/2023

Classificada 5 em 5 estrelas

House of Lor 5 star service

House of Lor excellent service from Ireland all the way to Canada ! I had a few questions about the product and within a hour I had a reply and all questions answered
Had product within 4 days !!
Will definitely be back again
5 star service

9 de dezembro de 2022
logótipo da House of Lor

Resposta da House of Lor

Hi John thanks for the review we are chuffed.

Classificada 5 em 5 estrelas

Fast shipping

Fast shipping. Beautiful pieces

24 de novembro de 2022
logótipo da House of Lor

Resposta da House of Lor

Thank you for the review, Alison. Happy to oblige.

Classificada 5 em 5 estrelas

Rendering House of Lor

It has been a long time since I have purchased house of Lor jewellery and sadly I had forgotten how beautiful it was so when a rival jewelers let me down I remembered
you and was very pleased with my purchases.
Thank You.

25 de novembro de 2022
logótipo da House of Lor

Resposta da House of Lor

Hi Alan delighted we were able to help.

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service, prompt delivery, dealt with my queries promptly, beautiful ring. Would definitely recommend.

30 de novembro de 2022
logótipo da House of Lor

Resposta da House of Lor

Hi Paula thanks for the great review, great to get such positive feedback.

Classificada 5 em 5 estrelas

3 shamrock necklace

I absolutely love my 3 shamrock necklace. I've never seen a style like this before. One shamrock is rose gold. I have 1 girl & 2 boys, so this is symbolic for me. Fast shipping.

11 de novembro de 2022
logótipo da House of Lor

Resposta da House of Lor

Hi Jamie thank you for such a lovely review.

Classificada 1 em 5 estrelas

Celtic cross not as advertised

I purchased a Celtic cross from House of Lor because of the design, which on their website advertised from a photograph, showing the centre section was Irish gold. I noticed it wasn’t gold and more like silver. They told me to return it to an address they mentioned. I paid £13.30 to return the item via international, tracked and signed for on receipt of delivery. Numerous attempts were made to deliver the item. Meanwhile, no communication whatsoever. And now the item has been returned to me due in the same packaging therefore, the issue is the same, I have a Celtic cross which is not designed as per the description and photograph on their website. And I’m £13.30 out of pocket after paying for the appropriate postage.

4 de novembro de 2022
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