HPI Technology Opiniões

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4,8

Loja de hobbies

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Leia as opiniões dos outros

Callum of HPI was a great help as a late night order led to me adding the wrong variant of an item. I immediately sent an email as soon as I noticed and Callum responded within 12 hours and had resolv... Ver mais

Never heard of them before but was looking for a UK supplier of Prusament filament. Turns out that HPI could supply what I needed and slightly cheaper than getting it directly from Prusa. Would have g... Ver mais

Wonderful store. They stock so many prusa repair parts and in the UK so no more silly import times for a replacement otfe tube for me. Baught Silicon socks and they look top quality. Found so many n... Ver mais

A empresa respondeu

The tape measure holder product is great - well made, easy to install and so simple to use! Such a time-saver for me to always know exactly where my tape measures are when I'm not using them! Delivery... Ver mais

A empresa respondeu

Informações sobre a empresa

Escrito pela empresa

HPI Technology is a supplier of 3D printers, 3D printer spare parts, upgrades, accessories and consumables. We aim to provide great value, service and product knowledge.

Informações de contacto

Didcot, Reino Unido
hpitechnology.com

4,8

Excelente

85 opiniões

5 estrelas

4 estrelas

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1 estrela

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0 opiniões nos últimos 12 meses

Escreva uma opinião

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

9/01/2024

Great Service & helpful staff…

Wide range of products at great prices with fast delivery.

2 de janeiro de 2024

Resposta da HPI Technology

8/02/2024

Hi Jo,

Thanks for taking the time to leave us a review, especially for the second time! Your repeat custom and feedback is greatly appreciated.

Thanks,
Callum

28/12/2023

My first order with this company

My first order with this company. Very happy with the experience, goods arrived on time and well packed.
I hope their range of 3D printer parts and supplies will expand as I would like to buy more.

21 de dezembro de 2023

Resposta da HPI Technology

30/12/2023

Mr Butcher,

Thank you for taking the time to leave some feedback and purchasing. Pleased to hear the items were on time!

Range expansion continues to be top priority. We are looking to grow Prusa, Creality and BigTreeTech lines in 2024, plus a couple of extra brands. We're always open to specific products that our customers are wanting to see, so feel free to send in an email if you wish :)

Thanks,
Callum

18/12/2023

Easy to order from website and prompt…

Easy to order from website and prompt delivery.

11 de dezembro de 2023

Resposta da HPI Technology

30/12/2023

Many thanks for your 5* review and custom.

Regards,
Callum

12/12/2023

Excellent service

27 de novembro de 2023

Resposta da HPI Technology

30/12/2023

Thank you for your kind feedback, Scott!

Best,
Callum

12/12/2023

Seeking to purchase a Prusa Mini+…

Seeking to purchase a Prusa Mini+ printer a few months ago directly from Prusa in Prague which would be excluding VAT as they would unable to refund UK customs and excise directly - this VAT would be levied by the courier and in some cases , apparently, overcharging of VAT has occurred.
I then discovered HPI Technology - not an official distributor as they themselves assert , but being based in UK would add VAT appropriately at time of sale.
As machines which are ex-stock can be seen immediately on their web-site I went ahead and ordered the requisite Prusa machine with Express Royal Mail 1-2 day. I then wondered if the machine came with a filament runout sensor -on the web page the photo has partially clipped the right hand edge of the sensor so I emailed Callum the MD, and asked if this was so.
I was totally surprised by his reply, apologising for the fact that the web listing wasn't clear and enclosing the sensor in the box at no extra cost, I noticed later that the web page has been amended.
This is superb service in my opinion !

4 de dezembro de 2023

Resposta da HPI Technology

Actualizada a 30/12/2023

Hi Neil,
Thanks for your review. I do remember dealing with you personally. Not a problem to include the sensor for free. It isn't part of a standard Mini purchase, but as it wasn't clear whether or not it was included on our web shop, it was the right thing to do.

Absolutely correct on the VAT - this is one of the many advantages we're pleased to offer when it comes to Prusa. Couriers also charge, in addition to the VAT, for collecting the VAT. Sometimes not much more than the VAT itself! We will be approaching Prusa in 2024, hopefully allowing us to bring down prices for our customers at the same time :)

Many thanks,
Callum

27/11/2023

Royal mail was several days off when…

Royal mail was several days off when paid for express delivery. HPI immediately refunded the delivery fee and asked to be kept up to date. Responses were prompt and product eventually arrive being exact what I need.

Great service, happy printing!

20 de novembro de 2023

Resposta da HPI Technology

30/12/2023

Hi Charles,

Thanks for your feedback and pleased to hear that you were happy with the resolution provided in response to the delivery delay. Absolutely no need to pay for premium shipping if the shipping received isn't premium :)

Best wishes,
Callum

24/11/2023

Experience over several purchases....

... is consistently excellent.

Thanks.

9 de novembro de 2023

Resposta da HPI Technology

30/12/2023

Thank you very much for your continued custom and positive feedback!

Best regards,
Callum

11/11/2023

Great stock

Wonderful store. They stock so many prusa repair parts and in the UK so no more silly import times for a replacement otfe tube for me.
Baught Silicon socks and they look top quality.
Found so many new items I've never heard of and will be making several more purchases in the future

11 de novembro de 2023

Opinião espontânea

Resposta da HPI Technology

11/11/2023

Hi James,
A very kind comment! That is exactly the edge we intend to offer with the Prusa gear - no long wait times and no import taxes, PLUS no fees to pay the taxes that many couriers sting you for.

Pleased to be of service.

Callum @ HPI Tech

9/11/2023

Amazing support experience

I bought some silicone socks, they had Prusa ones in stock. Had a bit of a hiccup with delivery, but support was great and very responsive. Thank you.

2 de novembro de 2023

Resposta da HPI Technology

11/11/2023

Evening,

Thanks for taking the time to leave us some feedback. I do apologise for the delay with the courier, but glad you found our response to be reasonable and helpful :)

Thanks for your business.
Callum @ HPI Tech

16/10/2023

Great Service and Prompt Delivery

HPI was able to assist with a query I had, and provided prompt delivery of a part that I required at short notice.

16 de outubro de 2023

Opinião espontânea

Resposta da HPI Technology

21/10/2023

Thanks Jonathan, it was a pleasure to help :)

Best.
Callum @ HPI Tech

13/10/2023

Always have the parts I need

Great service. Stock of the most needed parts for my Prusa Mini.

5 de outubro de 2023

Resposta da HPI Technology

21/10/2023

Hi John,

Hope you're well. Great to hear. We are always expanding parts ranges as we grow, and I'm pleased to say that we have also just increased our Prusa Mini range - now stocking the heated magnetic bed kits as an example.

Thanks for your business.
Callum @ HPI Tech

3/10/2023

very good service and happy with my…

very good service and happy with my purchase

26 de setembro de 2023

Resposta da HPI Technology

7 de setembro de 2023

Resposta da HPI Technology

22/09/2023

Thanks for your review Edward!

Callum @ HPI Tech

4/09/2023

Super-fast delivery,great communication.

27 de agosto de 2023

Resposta da HPI Technology

15/09/2023

Hi there Nick,

Thanks for taking the time to review us - I'm pleased you found your shopping experience to be a good one!

Best,
Callum @ HPI Tech

1/09/2023

Quick delivery

Quick delivery, good communication.

Will happily deal with again & recommend.

23 de agosto de 2023

Resposta da HPI Technology

15/09/2023

Morning James,

Hope all is well. Thank you for the review and looking forward to serving you again in future!

Best,
Callum @ HPI Tech

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