HungerStation Opiniões 169

Extremely disappointing experience. I placed an order that was never delivered. The driver repeatedly told me that traffic was heavy and eventually cancelled the order instead of completing the delivery. I contacted customer service multiple times seeking assistance and a resolution, but my issue was never properly addressed.

What is most frustrating is not just the failed delivery, but the complete lack of accountability and customer support afterward. Customers should not have to spend their time chasing updates, contacting drivers, and repeatedly following up with support for an order they never received.

I expected much better service. Based on this experience, I cannot recommend HungerStation until they improve both their delivery reliability and customer service.

They didn’t refund the money!!!
I did order from 2 items and one of this item out of stock the other item i was added just so i can replace the order, they refund the amygor the item out of stock but the other item didn’t refund it and I tried many times to chat with agent ( customer service) they didn’t answer or help me. They steal from
People money now ????

I pay for a premium and still get charged for delivery and fees. Poor customer service and delivery times, automated online support and will not compensate for cold food, missing items and late delivery. I do not recommend using this company

No wonder this company is rated worst. We ordered from Lulu Hyoermarket and delivery was late. As we need to go out of our location we were not able to get the items as ordered. And yet this company refused to cancel the payment in tamara citing it was the fault of the customer. Worst company ever in saudi arabia. I am just inquiring now of the correct government agency to file a formal complaint against this poor company. just wait...

I don’t understand what people is waiting in saudi land this company is scamming people’s with no refund, unreasonable cancellation, missing item we have to report them not only just in here

The order was marked as delivered but it was never delivered. Called immediately and they did not refund. The support team said was rude and said they cannot do anything.

Items missing from a very delayed delivery that were not refunded. Hours of waiting on customer service. Told them I'll escalate and report and they don't seem to care.

A missing item, one of the simplest issues to resolve. It went weeks without a proper solution. Instead of issuing a refund, I was told "it won't happen again" and the thread was closed. No refund, no accountability.

I will not be using HungerStation again and would not recommend it to anyone. If you can't handle basic customer service issues, you don't deserve customer loyalty.

There drivers are very rude and offensive when delivering your order. So I decided to cancel and delete my account.

It’s the worst service app and they are not trustworthy and they will never help or support you after receiving your money

They cancelled my order without refunding my money and the rider is so arrogant need some extra order in order to deliver it while i am talking to the costumer care he cancelled my order and blaming me it’s my fault my god if i can give them a million zero rate i will do it because the costumer care was supporting the delivery to collect some extra money like i don’t have a choice no refund no delivery or else give some money my god this is very bad bad bad bad experience that i have ever experience they are a thieves!!!!!👎👎👎👎👎👎👎👎👎

What went wrong how about the fact that somebody is illegally using my damn debit card I've reached out to hunger station asking them personally to not allow any of the transactions to go through had to reissue a new debit card and now I just have hundreds of emails showing up daily even though nothing has gone through these idiots still insist on trying a thousand times over pretty sure this is just another way of funneling money for terrorism and I think that the entire thing needs to shut the fk down

They are cheats. Don't deliver as per payment, don't refund. 0 star rating

Horrible changed my delivery to pick up and I can’t go pick it up this is absolute and utter rubbish they didn’t give me a refund or anything this was my order #389612198 I ordered from Arby’s and Arby’s didn’t pick up and the phone and hunger station didn’t provide any compensation

Very unprofessional and watch out for paying cash their drivers literally steal the money. I reported one driver I gave him 200 riyals he was supposed to give me back 150. He made me wait six hours. I tried to contact the agents and their compensation was that they give me the money in my HungerStation wallet or into my bank account, but after seven days imagine. Why would I wait seven days until i get back my money while I paid cash and today? And I literally have to travel and I’m in a hotel leaving tomorrow I asked that as I paid cash they give back cash same day and they didn’t do that. Do not order from them.

they really fail to be sympathetic to peoples wrong orders. Customer service is non existent

Day by day the experience is getting worse, first, fresh items were not being delivered then when my entire order was wrong, the first agent said it’s the same, I don’t understand how blind can someone be. Then the chat kept transferring, then escalated to another team, from my recent experiences I knew they won’t take an action even with the time frame of 24hours they had given, and yes I was right with this, they took no action, kept saying we are looking into this and it will be resolved soon

Very poor service now. Even if receive food or groceries in bad condition . We won’t get refund. They keep apologizing. Very pathetic. Day before yester i ordered groceries, some were wrong items. N some wer in bad condition. I complained through help center. They kept me waiting 24 hrs. And automaticaly it shows as automated issue solved. No refund nothing . Only apology. I almost lost 120 sar. Withing last 6 months i had few more such issues..

The rider is not good and viheiver

This company robs people. On the 08th of January I did an order with clear instructions that were not followed. The help section sent me to an agent who called and apologised. I was told that they would refund me. To date nothing. No refund.