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Hurom Opiniões 

18
•
TrustScore: 2 em 5

2,2

Loja de comida saudável
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Informações sobre a empresa

  1. Loja de comida saudável
  2. Serviço de entrega de alimentos ao domicílio
  3. Mercearia

Escrito pela empresa

Hurom is the inventor of and global leader in the vertical slow-squeezed, cold-pressed, masticating juicer technology. With the longest tenured and most innovative products of any slow juicer company, Hurom has developed classic juicers like the H-AA and HZ, easy clean juicers like the H330, H70, and H400, travel-sized juicers like the H310, and even commercial model juicers like the CP50. Hurom America brings this award-winning product lineup to the United States & Canada, making healthy living easy. With unparalleled customer support and an industry-leading 15-year warranty for parts & motor on all new products, Hurom is the best choice for adding a healthy balance to your busy lifestyle!

Informações de contacto

2,2

Mau

TrustScore: 2 em 5

18 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 80% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,2

Todas as opiniões

(18)

6 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

PAGAS EL MARKETING

Compre un extractor H310A. Antes consulté con un asesor para saber si cumplía con mis expectativas. Según me informaron servía para todo tipo de verduras y leches. Falso. Las verduras fibrosas se atascan en el aspa y la salida de pulpa y no puede triturar frutos secos para hacer leche vegetal. Solicité devolver el producto y solo me reembolsaron el 70% porqué lo había probado!!
La asistencia al cliente no sirve para nada en caso de reclamación.

16 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Mijn slowjuicer ging binnen een maand kapot

Mijn slowjuicer ging na normaal gebruik binnen een maand kapot; plastic brak af tijdens het maken van ijs. Bij het maken van het ijs heb ik de aanwijzingen van Hurom opgevolgd. De volgende dag heb ik hiervan melding gemaakt. Na ruim een week niets te hebben vernomen heb ik weer contact opgenomen. Er werden geen excuses aangeboden en verteld dat ik moest wachten. Inmiddels zijn we twee weken verder. Heel vervelend want het vertrouwen in zowel het product als de klantenservice is hierdoor erg laag.

27 de maio de 2026
Opinião espontânea
logótipo da Hurom

Resposta da Hurom

This is Cole. I'm the Director of Customer Experience for Hurom America, and I'm truly sorry to hear about your negative experience in the Netherlands.

While this matter is outside of my direct purview, please know that I've forwarded your information, along with the details you've shared, to our head of Global Customer Experience at our HQ in S. Korea.

Someone from our partners in Europe should be in touch soon to offer a more direct resolution, and we're grateful for your patience & understanding as we work to address this matter appropriately and get back to you directly.

Thank you for bringing this situation to our attention. We appreciate the opportunity to make things right!

Classificada 1 em 5 estrelas

Una decepción

Hace mucho ruido. Hay mucha vibración del aparato. Cuando se mezcla apio con otras verduras y frutas, no funciona bien porque se queda atrapada con la fibra del apio.
Contacté con la empresa, que no se interesó para nada en mi experiencia y solo respondieron cuando pedí la hoja de quejas y reclamaciones. Sigue con el mismo problema. No la recomiendo para nada.

20 de janeiro de 2025
Opinião espontânea
logótipo da Hurom

Resposta da Hurom

Hi there, thank you for taking the time to share your experience - we're very sorry to hear about this unusual situation with our customer service team.

Please know that we remain committed to resolving any outstanding issues or concerns, and we've sent a separate direct message to get more specific information about your juicer and your interaction with our team.

We look forward to speaking with you soon, and we appreciate you taking the time to bring this matter to our attention (as this is NOT the typical experience our customers should have!).

Hola, gracias por tomarse el tiempo de compartir su experiencia; lamentamos mucho enterarnos de esta situación inusual con nuestro equipo de atención al cliente.

Queremos que sepa que mantenemos nuestro compromiso de resolver cualquier problema o inquietud pendiente; por ello, le hemos enviado un mensaje directo por separado para solicitar información más específica sobre su extractor de jugos y su interacción con nuestro equipo.

Esperamos poder hablar pronto con usted y agradecemos que se haya tomado el tiempo de poner este asunto en nuestro conocimiento (¡ya que esta NO es la experiencia habitual que nuestros clientes deberían tener!).

Classificada 5 em 5 estrelas

Zero customer service in the US now rectified

Update:

Hurom did eventually reach out to me and took care of the replacement part. They were very apologetic, professional and threw in two glass juice bottles for my trouble. Apparently there was a technological issue, which I hope has been rectified. I have been very happy with the product thus far.

Zero customer service in the US. After breaking a part, I went online to order a replacement. The website indicates my piece is out of stock as is every other part I tried indicating that either the website is not working or they literally have no replacement parts. When I called customer service there is no human that you can speak with. They don't return email queries or voicemail messages. I'm beyond frustrated!

14 de janeiro de 2026
Opinião espontânea
logótipo da Hurom

Resposta da Hurom

Hi Erika! This is Cole, Hurom America's Director of Customer Experience.

Thank you for sharing your feedback with us from this past January. I know that our team was in touch a short time after your post, and that your pulp container was successfully delivered.

We apologize again for the unusual circumstances surrounding your pulp container replacement, which was caused by an unforeseen technological issue - please know that we've address the issue with our phone system's AI to ensure live assitance is easily accessible.

We remain indefinitely at your service, and we'd look forward to hearing from you at "support@hurom.com" if there's anything else we can do to help! Thank you again for taking the time to share your experience, and for being a part of the Hurom family!

Classificada 1 em 5 estrelas

HUROM HORRIBLE SERVICE THEY DON'T STAND BY PRODUCT

I don't know who is going to read this but I hope it helps even one person and better yet, I hope Hurom pays attention. Juicer ordered directly from them for a total of $472.06 stopped working after about 9 months. Their customer service person called "Lisa" stated initially there was no problem and that parts were honored under a warranty within 2 years. Basically, the juicer stopped processing the veggies through the exit area and just continued to spin and not produce juice. Big waste of vegetables as well - all of which I explained in great detail. But to back up a few important side comments is the fact that they claim my emails to customer service went to their international location vs. the one in America. I just don't buy it. My emails, and it has been 4 thus far, generally get ignored. However, after providing proof of purchase in addition to my home address, they stated I must sent photos and videos to them of what is happening with the juicer. I told them this was outrageous. Seriously, can you imagine trying to return a juicer to Macy's and/or Amazon or any other reputable retailer and having to provide actual photos and videos? Absolutely ridiculous. I did say, however, that I would send. This has been a complete nuisance. I have yet to get to the store to get the veggies and "prove" to them its non-functionality but will make time over the next day or two.

23 de outubro de 2025
Opinião espontânea
logótipo da Hurom

Resposta da Hurom

Hi Lynn.

This is Cole, Hurom America's Director of Customer Experience. Thank you for taking the time to share your experience with our product and our team.

I know that we've since resolved any outstanding issues with your juicer. Still, I wanted to follow up here as well, to thank you for your kind understanding & help identifying the IT issue with your emails (again, our "support" email address is hosted on our Global HQ's server in S. Korea, and had not recognized your email URL).

We also wanted to thank you for your patience while helping us identify the issue you were having - it's quite unusual for ingredients to be processed but for no juice or pulp to flow, and your pictures/video were a great help to us!

Please know that we remain at your service indefinitely, and we look forward to hearing from you if there's anything else we can do to help. Thank you again for sharing your experience, and thank you especially for being a part of the Hurom family!

Classificada 1 em 5 estrelas

Hurom spare parts overpriced

I was searching spare parts for Hurom H300 for replacements. It was noted that UK price is 10+ times of Europe price. For example extraction packing - Hurom Europe just sold for Eur 1.12 however UK price is GBP13.95. Not just this example but most of the spare parts. I do not understand why such a huge price gap between countries. It's ridiculous that UK seller overprice their spare parts. This pricing makes Hurom look bad internationally.

9 de agosto de 2025
Opinião espontânea
logótipo da Hurom

Resposta da Hurom

Hi there Joe,

This is Cole, the Director of Customer Experience for Hurom America. Thank you for bringing the UK parts pricing structure to our attention - while this matter is outside of my direct purview, please know that I've forwarded your information, along with the details you've shared, to our head of Global Customer Experience at our HQ in S. Korea.

Someone from our partners in the UK should be in touch soon to offer a more direct update on the specifics behind the UK region's unique parts pricing structure, and we're grateful for your patience & understanding in the interim.

Thank you again for bringing this to our attention and for taking the time to post!

Classificada 1 em 5 estrelas

Warning: you may pay extra money - for non-delivery

Hurom make good juicers - but for heaven's sake don't order from Hurom.

They use DPD to send orders out and you need a code (and Hurom don't tell you about this before you order) to accept delivery. DPD of course are notoriously inefficient (and mendacious) and so you don't get a code - so you can't have your juicer.

If you complain to Hurom they are completely unhelpful. However they do inform you that, if the undelivered parcel is returned to them, they will charge you for the return.

AVOID!

Update (15 May 2026) - Thank you very much, Cole, for taking up this matter; I appreciate that.

Sadly it's too late for me as I ordered the Hurom juicer from elsewhere in the end, but if you can ensure that other Hurom customers don't suffer this bad experience in the future then that will be excellent.

15 de julho de 2025
Opinião espontânea
logótipo da Hurom

Resposta da Hurom

Hi Maryon Jeane,

This is Cole. I'm the Director of Customer Experience for Hurom America, and I'm truly sorry to hear about your negative experience in the UK.

While this matter is outside of my direct purview, please know that I've forwarded your information, along with the details you've shared, to our head of Global Customer Experience at our HQ in S. Korea.

Someone from our partners in the UK should be in touch soon to offer a more direct resolution, and we're grateful for your patience & understanding as we work to address this matter appropriately and get back to you directly.

Thank you for bringing this situation to our attention. We appreciate the opportunity to make things right!

Classificada 1 em 5 estrelas

Motor stopped working after 31 days

Motor stopped working after 31 days. Customer service is horrible they did not honor the warranty. They suggested using another dish soap which of course was not the problem then when asked to hi or their warranty they never have this has been going on for months now and it takes weeks to even get a response. I will never order from them again. I like the juicer and have ordered two in the past but you have to hope you never have issues or it is basically a throw away

1 de fevereiro de 2025
Opinião espontânea
logótipo da Hurom

Resposta da Hurom

Hi Wendy,

This is Cole, Hurom America's Director of Customer Experience.

Thank you for taking the time to share your experience with our product and with our team. Please know that I've taken some time to review your interaction with our team, and I'm truly sorry that you've been left with an overall negative experience, despite our regular communications. However, as discussed during your interactions with our team, your motor did not "stop working" or malfunction. The issue you raised - the "squeaking" your H310 juicer sometimes makes while crushing fruits & vegetables - that noise is caused by ingredients rubbing against the auger & strainer and is not a sign of a motor issue.

I'm sorry that we weren't able to do more for you, in terms of addressing your concern with the ingredient-based noises (which are common across all vertical masticating cold press juicers). Please know, however, that we remains 100% committed to resolving any motor or parts-related issues that prevent your juicer from functioning at 100% capacity.

Thank you again for taking the time to post - we look forward to hearing from you directly if we can do anything to be of service moving forward!

Classificada 1 em 5 estrelas

Poor delivery options, no response to emails

Will not deliver to my address. When I emailed to ask for a reason I didn't even get a response.

2 de dezembro de 2024
Opinião espontânea
logótipo da Hurom

Resposta da Hurom

Hi George,

This is Cole, the Director of Customer Experience for Hurom America. I'm truly sorry to hear about your negative experience in Ireland. And while this matter is outside of my direct purview, please know that I've forwarded your information, along with the details you've shared, to our head of Global Customer Experience at our HQ in S. Korea.

Someone from our partners in your region should be in touch soon to offer a more direct resolution; thank you for your patience & understanding while we work to get back to you directly.

Thank you again for bringing this situation to our attention, and for taking the time to post!

Classificada 3 em 5 estrelas

The juicer HG-SBG11 was fine till it…

The juicer HG-SBG11 was fine till it stopped.
I've been emailing customer service in Korea with no response for the past three weeks.
North American website could not help either.
There's no service center in my country any more.
My investment in this machine is flushed down the ...

1 de novembro de 2024
Opinião espontânea
logótipo da Hurom

Resposta da Hurom

Hi Majeed,

This is Cole, the Director of Customer Experience for Hurom America - I know we've already spoken directly, but I wanted to reply here as well. Again, I'm truly sorry to hear about the lack of regional support in Bahrain.

While this matter is outside of my direct purview, please know that I've re-forwarded your information, along with the details you'd originally shared, to our head of Global Customer Experience at our HQ in S. Korea. I know you were in touch with them back in 2024, but I'm hopeful there might have been some progress on finding a partner in your region who can help with your HG juicer.


Thank you for bringing this situation to our attention and for taking the time to post!

Classificada 1 em 5 estrelas

Der Kundenservice ist eine einzige…

Der Kundenservice ist eine einzige Schande!

26 de setembro de 2024
Opinião espontânea
logótipo da Hurom

Resposta da Hurom

Hi Timo,

This is Cole. I'm the Director of Customer Experience for Hurom America, and I'm truly sorry to hear about your negative experience in Germany.

Although this matter is outside of my direct purview, please know that I've forwarded your information, along with the details you've shared, to our head of Global Customer Experience at our HQ in S. Korea. I'm also sharing this complaint with our regional partners in Hurom Europe to ensure that all is now well and your issues are resolved.

Thank you for bringing this situation to our attention. We appreciate the opportunity to make this right!

Classificada 1 em 5 estrelas

Customer service lack of supporting

Customer service lack of supporting. I ordered H310 as gift for my grandmas and wasn't meet their expecting. Container is small, not using yet, not 3 months yet. contacted customer service and request for return. They refused for returning?
All right, to make it simple, I opened box and used it. But another problem: juices come out with a lot of fibers that are hard for both of my grandmas drink. And juicer machine smell like burn after 6-7 mins working. It not burn at all, but feel like juicer is working so hard that it smells bad.
Contact again. Customer sevice is not willing to help
If companies created the products, of course, they want their customers bought and use it.
Now, customers cannot use the product and not be happy. Company try to ignore it. What is the point?

21 de março de 2024
Opinião espontânea
logótipo da Hurom

Resposta da Hurom

Hi there, thank you for taking the time to share your experience - we're very sorry to hear about this unusual situation with our customer service team.

Please know that we remain committed to resolving any outstanding issues or concerns, and we've sent a separate direct message to get more specific information about your juicer and your interaction with our team.

We look forward to speaking with you soon, and we appreciate you taking the time to bring this matter to our attention (as this is NOT the typical experience our customers should have!)

Classificada 1 em 5 estrelas

No communication, non-existent juicer

Update 12/29/23: Have to change my rating to one star. I was liking the juicer the first few times I used it, but after that, there's been a burning smell every time I try to use it. The basket gets clogged up and I have to empty out the basket multiple times just for 16 oz of juice. I'm not sure if these things are defects or if this is just how the juicer is.

Update: Changing my review from one to three stars because I finally received the juicer and love the product. Customer service still has not contacted me, so I can’t give 5 stars for this company.

I ordered a juicer on October 29th. It is November 14th and I don’t have the juicer, nor any response from customer service.

My original ordered promised a 2-day delivery. I was very patient. After 6 days, I didn’t have a juicer or a tracking number. I sent the first email to customer service. No reply, no tracking number, no juicer. A few days later I sent another email to customer service. No reply, no juicer, but suddenly my order had a tracking number - but no delivery date.

I received a request to review the Hurom shopping experience so I did that. Having not received my juicer - or any communication from customer service - it wasn’t a great review.

Today, I have a new notification the juicer is out for delivery.

I am getting to the point where I wish I would have gone with another brand. This is not how you treat a customer who just spent over $300 on your product.

Update: My juicer arrived on November 14th. It took 17 days and two emails to get the juicer. I plan to see how it’s working and report back if there are issues.

11 de novembro de 2023
Opinião espontânea
logótipo da Hurom

Resposta da Hurom

Hi Lauren.

This is Cole, Hurom America's Director of Customer Experience. Thank you for taking the time to share your experience about your juicer purchase.

I know that your juicer was eventually delivered, but I wanted to follow up here to offer our apologies for the very unusual circumstances that led to the delay with your shipment, and reassure you that we've since taken steps to prevent such occurrences moving forward.

Please know that we remain at your service, and look forward to hearing from you if there's anything we can do to help in the future. Thank you for posting, and thank you for being a part of the Hurom family!

Classificada 1 em 5 estrelas

Hurom Juicer - Make sure they're not switching warehouses before you buy.

I ordered one of their juicers on their site. After a week passed with zero notifications, I reached out to their customer support and was met with one of the most obtuse responses in the history of technology. Their support rep said that they were "moving warehouses" and that my order was "inadvertently canceled." Of course, the $300 charge to my credit card was not canceled. The rep then said I could simply apply the payment to another order, that would arrive in about a week, or they could refund the money.
I told them I ordered the juicer in the first place because I wanted it but, outside of their apology, to see yet another company taking zero accountability for their own screw up, and not even bothering to offer a $20 discount on a second order, and/or two-day shipping, etc., shows they didn't give a hoot about keeping me as a customer.
The rep responded by simply refunding the money. Not even an attempt to get me to buy the thing.
Best part, I went on Amazon and they have it with 2 day shipping. Apparently it's not hard for a website to do it, but the actual company that makes the juicers can't?
Avoid these morons.
Update: the company just responded. While they are apologetic about the experience, it took them three years to respond to this review. That should tell you all you need to know.

18 de outubro de 2023
Opinião espontânea
logótipo da Hurom

Resposta da Hurom

This is Cole, I'm the Director of Customer Experience for Hurom America.

Hi there, thank you for taking the time to share your experience - we're very sorry to hear about this unusual situation with logistic/warehouse operations.

It sounds like you've since received your juicer via Amazon.com, but please know that we remain committed to resolving any outstanding issues or concerns. With this in mind, we've also sent a separate direct message to get more specific information about your juicer and your interaction with our team to ensure we learn as much as possible to be better, following your negative experience.

We look forward to speaking with you soon, and we appreciate you taking the time to bring this matter to our attention!

Classificada 1 em 5 estrelas

Dont buy this brand

I was a huge fan of the brand and had a few models over time but at the end of last year, I decided to make the investment and buy this model, BIG MISTAKE! Since day one the machine was not working properly, the amount of pulp it gets through is impossible to drink, and you have to always use a strainer ( and I'm not expecting 0 pulp but this amount of pulp is another level).
The main bowl where you process the food is not closed on the outside, which means that when is time to wash it the fruits and veggies go to this part and get stuck, basically it's really hard to wash a dry it.
Finally, they have very disappointing customer service, basically, I spent 6 months and 27 emails for them to make me pay to ship for a spare part that was not working and then telling me that I have to ship my heavy juicer at my own cost and responsibility for them to check why is not working properly.
I will not recommend this brand anymore, I'm really surprised by the bad performance of this juicer model and that the customer service is not at the level this type of brand should have.

3 de abril de 2023
Opinião espontânea
logótipo da Hurom

Resposta da Hurom

Hi Guadalupe,

This is Cole, the Director of Customer Experience for Hurom America. I'm truly sorry to hear about your negative experience in the UK. And while this matter is outside of my direct purview, please know that I've forwarded your information, along with the details you've shared, to our head of Global Customer Experience at our HQ in S. Korea.

Someone from our partners in the UK should be in touch soon to follow up and ensure any outstanding issues have been addressed -we're grateful for your patience & understanding in the interim.

Thank you for bringing this situation to our attention and for taking the time to post.

Classificada 1 em 5 estrelas

Customer service needs help

Customer service needs help. They make you try useless things at home that’s a waste of time before they have you send in the machine. You would think they were the technicians that were to fix your broken machine. If I knew customer service would be this unprofessional I would have gone with another company. I feel bad for referring this company to so many friends and family members.

UPDATE (2026): Hurom finally responded to this review four years later. While I appreciate the response and explanation, my original concern still stands.

Cole, I understand that some troubleshooting steps can solve simple issues without requiring a repair. My frustration was with how the process was handled and how much time was spent going through steps that ultimately did not fix the problem.

As a customer, when a machine is clearly malfunctioning, it can feel exhausting to repeatedly troubleshoot instead of having the issue escalated sooner. That experience is what led to my review.

I also find it concerning that it took four years to receive a response to my complaint. A more timely follow-up would have made a much better impression and shown greater attention to customer concerns.

I do appreciate the response and explanation, but I still believe customer service could improve by recognizing when a problem likely requires repair and making the process more efficient and responsive for customers.

16 de abril de 2022
Opinião espontânea
logótipo da Hurom

Resposta da Hurom

Hi JC,

This is Cole, the Director of Customer Experience at Hurom America.

I'm sorry to hear about the negative impact that our troubleshooting processes have had on your experience with your juicer. Please know, however, that there are valid reasons behind why we ask customers to "try things" before sending their juicers to our facility for repair.

Specifically, certain issues (parts not assembling, loud noises, and even a juicer not powering "on") can often be identified and resolved instantly by following these steps. Accordingly, our process is to try these steps (either via phone or via email) before sending the juicer to our repair facility - which can take up to 10 business days - in the interest of getting the juicer back up and running in "real time"!

I'm sorry that your juicer still had to be sent in after troubleshooting via phone/email failed. Please know, however, that our team will always be available to assist in the future, and we'll always do everything we can to get you back to juicing as quickly & efficiently as possible.

Thank you for taking the time to post, and thank you for being a part of the Hurom Family!

Classificada 1 em 5 estrelas

Misrepresents. Cannot be trusted.

Misrepresents. I went to buy the latest cold press juicer from Hurom and do you think I could receive assistance. No! This company sets up website in each country but there is no people behind it. Dodgy practice. All communication is routed to another country. My country, NZ, the website says shipping from a local warehouse (Auckland). Then I discover it is in fact false, they are shipping from Australia.

21 de fevereiro de 2022
Opinião espontânea
logótipo da Hurom

Resposta da Hurom

Hi there,

This is Cole, the Director of Customer Experience for Hurom America. I'm truly sorry to hear about your negative experience in New Zealand. While this matter is outside of my direct purview, please know that I've forwarded your information, along with the details you've shared, to our head of Global Customer Experience at our HQ in S. Korea.

Although it's been some time since your issue was raised, please know that Hurom's Global HQ remains committed to facilitating the safest and most efficient means of sales & support across the globe. Accordingly, we'll nonetheless review r this matter to see what lessons can be learned so that we're better today than yesterday.

Thank you for bringing this situation to our attention, and thank you again for taking the time to share your experience!

Classificada 1 em 5 estrelas

Vreselijk bedrijf

Vreselijk bedrijf, koop hier iet! Ze weigeren retourneren ondanks dat het om een nieuw product gaat en de klantenservice is onbeschoft en negeert 9 op de 10 mails. Ik ben een flinke online shopper en dit is de ergste ervaring die ik ooit heb gehad. Producten zijn ook waardeloos, mijn beste vriendin heeft een juicer, die ging binnen een week kapot en die accepteren ze ook niet meer. Oplichters!!

1 de março de 2021
Opinião espontânea
logótipo da Hurom

Resposta da Hurom

Hi there,

This is Cole, the Director of Customer Experience for Hurom America. I'm truly sorry to hear about your negative experience in the Netherlands. And while this matter is outside of my direct purview, please know that I've forwarded your information, along with the details you've shared, to our head of Global Customer Experience at our HQ in S. Korea.

Thank you for bringing this situation to our attention and for taking the time to post!

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