Hyperice Opiniões 614

Purchased Normantec Elite $1800 over 3 weeks ago. Delivery said 2-8 days. Company is difficult to contact. No telephone numbers. Non-committal email from them to say they will tell me when order on its way. Still no confirmed delivery date. My son’s birthday date now passed. Don’t advertise 2-8 days delivery if you can’t guarantee. Extremely disappointed with service. We’re not dealing with small $ here.

Excellent customer support and product! Would never buy from anywhere else!

I had a problem with Hyperice Pro 2. Reached out regarding warranty. I was given a few easy steps to follow. Problem resolved within days. Did not expect it to be that simple, but it was.

I have had an excellent experience with the hyperice support team, unfortunately I had a situation with a team which I communicated with them and quickly and effectively they always supported me and solved my problem in an effective and fast way! 100% recommended and many thanks to Breanna who in a friendly way always helped me!

Very professional! A lady by the name of Breanna responded promptly to my email, she was very knowledgeable about the Hyperice product I was having issues with and was able to get the issue solved right away.

Breanna and the Hyperice support team have always been great with my products. They are very professional and respond back in a timely fashion. They are very thorough with their instructions and makes the process easy and fast. Thank you, Breanna!

Hyperice responded quickly to my inquiry and gave me exact instructions to receive my warranty replacement.

I am a veteram Hyperice client, over 6 years. I love their products and now I love their customer service almost as much! My Gen 2 unit had developed a nasty vibration. It was supposed to be a replacement for my Gen 1 trustworthy workhorse Hyperice massage gun. Alas, the basic unit did not hold up to the rigors I had in store. Breanna understood my situation. She upgraded me to a Pro 2 unit to meet my needs. It's perfect!

It's such a refreshing customer service experience. Intelligent people that are working to keep their patrons satisfied. Cheers!

I emailed customer service that I lost a small part. They shipped me a replacement no questions asked. Super level of service.

The representatives respond
quickly to my needs which I greatly appreciate.

I worked with Breanna and her constant communication chilled my anxiety to eagerly receive this gear back. Looking forward to receiving it and will be much careful on how I handle and use it.

Breanna and Hyperice are amazing. I had an issue with a power plug so I reached out and with in 6 days had a new plug and was able to charge my device. This is the second time I’ve had to reach out to support for different matters. Both times I have had exceptional customer service and support. I truely appreciate all the hard work Hyperice does to keep their customers ready to perform at the highest levels! Thank you!!!

Excellent and swift response and resolution to my claim.

Absolute best customer service. I bought a Hyperice device because my Theragun broke after minimal use and they wouldn’t do a replacement. My other Theragun runs for 10 minutes tops. Not to make this all about Theragun sucks, because very impressed with Hyperice who went above and beyond expectations. They surely won me over with products and support.

I ended up with a faulty device. It took a few emails back and forth but they took care of it and are sending a new one. Maybe a tip for others, save the original box so you have the serial number ect. They were super quick to get back to me. 10/10 would recommend.

Alex at Hyperice was so helpful when I started to get an error on my machine. New parts were sent and the problem was fixed. Fantastic customer service. I would recommend not only their products but the customer service.

Breanna was very responsive and helped with an issue I was having with a product, which is now resolved!

I have been a long time user of this brand. For the first time in years I recently had an issue with one of my products so had to contact the customer support department. Like their products the customer support team were world class. Resolved my issue quickly and efficiently and everything is as it was!!! Highly recommend this company and its products.

I noticed the head coming out of the body of my Hypervolt Go 2 and reached out about the problem. Customer service confirmed my information and sent me a new one. That's it. Problem emerged, problem solved.

Excellent customer service. Yoshua was so quick to respond and extremely helpful. My outdated hypervolt was no longer charging properly and he provided me with easy steps to get an upgraded model at a very nice price as a loyal customer. I could not be more pleased. I love my hypervolt and appreciate good, kind and personable customer service representatives.