Hyperice Opiniões 614

Having used this product at a therapy location I think it will be sufficient for my needs but the customer service is awful. I was disconnected numerous times when calling, had to try 10 times before I was able to register the product on their website and am still not able to connect to my phone using bluetooth. Unable to find the chat function on the site. Altogether frustrating, especially considering the cost of this product.

I ordered through Healf, which was a great service. Product developed a fault with the zip and pump on one side. Returned and new unit sent promptly. Very happy. I love the boots which have been a game changer for my chronic knee issues. Now able to consistently exercise and get much fitter. Hyperice UK support were v helpful. Thank you Alex and William.

Ordered something well over a week ago. No indication or suggestion of when it will arrive. Go to any other company

REPLY TO HYPERICE - these are the two emails I wrote too, along with your chat function which was more successful for responses - customersupport at hypericeaustralia.helpscoutapp.com
info at hyperice.com.au
I have now received a refund, but all your customers are saying the same thing about your service & product generally. Not sure it is just an Australian issue. I'd love to use your products but not after this experience, wouldn't order again in case it is faulty again and I waste money and time.

Extremely disappointing customer service experience.

This has honestly been one of the worst customer service experiences I’ve ever had.

I ordered the Normatec Go, and by the second use the unit had developed an air leak and would no longer charge. For a product priced at around $600, this was incredibly disappointing.

While returning the faulty unit was relatively straightforward, the process of receiving a replacement was anything but. Communication was slow and inconsistent, with lengthy delays between responses. I was repeatedly told that a replacement had been shipped, yet no tracking number was ever provided. Each follow-up resulted in further delays — first assurances that it had definitely been sent, then promises to “check with the postal service,” and eventually an update that the item was suddenly out of stock.

I’ve seen Hyperice respond to reviews saying their HypeCare support team is always available via a specific email. Unfortunately, that was not my experience. That email channel was the source of the delays and vague updates.

If you’re in a similar position, the quickest responses seem to come via the online chat function. Otherwise, be prepared for a frustrating process. Good luck!

This review is for Breanna only; not Hyperice Support. Breanna 5 star; Hyperice Support via email trying to get answers:resolution, 3. Please read below.

Initial person spoke with very helpful but we could not get device to work. Sent return label & mailed back massager. 2nd device had hair in box & device had white sticky stuff on it. Got return label after a bit of back & forth; mailed back only to come home & find 3rd device had been mailed to my address after communicated did not want due to all the above.
Thank goodness I reached Breanna. She listened, was so kind & helpful. She gave me mailing label to return device. This is what I have been trying to do via email without getting a response.
Wish you had more Breanna’s!

Amazing product supplied by UK supplier Healf. Great experience, great product. Will order different products in the future... Thanks Hyperice.

Ordering direct Hyperice Australia - take care. Ordered and paid in full then days later receive an email to advise delays in dispatch 5 weeks. Then an additional email with further 2 weeks delay. A cash grab for $$ without knowing before you finalise your cart there is no stock. Not transparent, no low stock alerts, no updates to your cart as many other retailers do. Terrible experience and they’ve not even arrived. Will be curious how warranty (if needed) will work as these delays are eating into that timeframe

Super customer service by the hyperice team [Alex], overall excellent experience.

Wife gifted me a 200 dollar vibrating foam roller which has turned into quite the headache. Broken out of the box. Has one button and said button does nothing. Clicked the button every way you could. Hold it down for various times yada yada. Whatever you can think of to troubleshoot. Said as much in an email to customer service and their reply was effectively “did you try pressing the button”. To absolutely no one’s surprise that got us nowhere and then it’s like customer service just ceased to exist at all! No more replies despite multiple attempts at contact, call the customer service line and it just puts me on hold and then hangs up after about 5 minutes. Even the AI chatbot on their website iced me out! Smells like a scam. 200 dollar foam roller? Will be using my correspondences with this company along with similar reviews from this page to elevate this to the state attorney general. Do not spend your money on these products as you will be hung out to dry when they inevitably don’t work. There was only one button! Did YOU try pressing the button before you sent it out to the consumer?!

Placed an order on the 1st of December. IN STOCK and payment taken.

This order sat unfulfilled for 3 weeks and then sent express post on the 22nd. It missed Christmas. No update the item had not shipped at any stage, no apologies for the error or discount given for having failed to fullfill the order within ample time for xmas.

Hyperice didnt bother to let the customer know it hadnt shipped for 3 weeks or offer any explination why.

A poor experience.

Horrible, they sent me two refurbished products that did not work. The head continues to pop off one of the devices.

They will not send me another one, Customer Service is extremely poor

I had a defective product originally purchased from HyperIce. (Venom 2 back massager). Upon reaching out to customer service, they worked with me quickly to send in the defective product and ship me a new replacement. My customer service rep was very responsive and took care of my problems.

I purchased my hyper revolt massage gun from Costco UK 18 months ago and it stopped working, contacted the customer support team and Alex was my prime contact, he was professional and accurate, requested all the necessary informations and was always spot on . After reviewing my documents I was approved with a brand new replacement of the next generation Hyper Revolt . Thank you Alex!

I purchased the Normatec legs a little over a year ago. Since I purchased them, I was having trouble connecting and disconnecting the attachments (legs, hips) to the long hose. I finally wrote to Hyperice asking if they could suggest a way to make it easier. They were incredible!!! Breanna replaced my legs and hips and when that did not work, replaced my long hose with no charge to me. I never expected that-i was just asking if I could find an easier was to connect and disconnect. With the new long hose, my connections are easy!
What great customer service! They were willing to solve my problem even though it had been over a year? Thank you, Breanna!!!!

Firstly I have no complaints about the actual product I purchased (Hyperice Contrast 2 Knee) - it's awesome in it's efficacy and aesthetic. My issue was with the customer service. Initially there was a delay because it was out of stock which I didn't know about as they failed to inform me after I made the purchase. The only reason I found out was because I made an enquiry because I had waited so long. Why didn't they simply send an email to me? Why advertise it if it's currently out of stock? Secondly, I realised I made an error with my address and had to send several emails until I was finally acknowledged so the correction was made. Proper irritating!! All-in-all a really good product but really bad customer service. They seemed a bit up themselves if you understand what I mean.

I initially ordered my Normatec - the full system at around $2500AUD and got absolutely no word as to when it was going to arrive. When I prompted them, they said they were out of stock and waiting for new stock. I think it was probably about two months before I got it.
Then within about five uses the hip attachment broke.
The return process has been easy enough but again I’ve got absolutely no word as to when the new hip attachment will arrive.
Every step of this customer service journey has been difficult. There has been no communication from hyperice without me prompting them.
Absolutely appalling given the huge amount of money I spent with them.

Bought some of their pretty premium compression boots, which initially were very good. Quite quickly though the connectivity between Strava etc. and the Hyperice app stopped working.

Hyperice customer services took ages to respond, with several nudges, and after the provision of various information said it was something their app team couldn’t fix: they were busy working on their new product instead of supporting existing customers.

I responded to this and Hyperice has roundly ignored this latest email. Terrible customer service. No interest in existing customers.

Although there was an issue with the charging port on my Hypervolt Go 2, the customer support team (mainly a wonderful person named Valeria) and Hyperice gladly replaced my device. They stand behind their products and the client experience was first-class.

Husbands Xmas present arrived and the box is screaming hyperice normatec boots. XMAS SURPRISE RUINED 😡

Their response is good news he can use them sooner. NO HYPERICE THAT IS NOT THE POINT OF GIVING ON XMAS DAY.

After a little confusion as to what i should be ordering Alex was a great help in pointing me in the right direction. Resolved my issues ( mostly self inflicted by me!) and saw the order through to completion with regular updates.