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18/07/2024

Hi Elizabeth,

Thank you for sharing your experience with us!

We are very happy to hear that you are enjoying your Hypersoft Sneakers. We put a lot of effort and creative energy into finding the perfect material that will provide the necessary support and comfort to make every step easy. Our goal is to provide the pleasure of wearing it during the whole day of motion.

Your satisfaction is telling us that we are on the right track and that we should continue our business in the same manner.

Thank you for shopping with us! We hope to see you soon in our online store again.

All the best,

Lara

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18/07/2024

Hi Robyn,

Thank you for sharing your experience with us.

We are very sorry that you had a less-than-ideal experience with us. We try to respond to our customers as soon as possible because their satisfaction is our priority.

I just need to kindly confirm that we have asked for the necessary details regarding your order through the Trustpilot request form so that we can resolve your case as soon as possible. Unfortunately, the details you provided, don't appear to match any existing order in our system. We are sorry for this inconvenience.

Until we have your information such as the full name of the person who placed an order, order ID, or email address from which the order was made, we are unable to locate your order and provide you with the necessary assistance.

Please contact me with these required details at lara@hypersoftsneakers.com and I will be happy to help.

All the best,

Lara

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29/05/2024

Hi Ruth,

Thank you so much for taking a few moments to share your experience with us!

I'm sorry to hear that the Hypersoft Sneakers you received did not meet your expectations.

In the production, we used only the best materials that at the same time provide stability during walking and standing but at the same time necessary flexibility which is important in the long term to give a sense of comfort. I am sorry to hear that you didn't find them satisfying in that aspect.

We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If there is anything else we can do for you, please write to me at lara@hypersoftsneakers.com, and I will respond immidiately in order to help you.

Thank you for your understanding!

All the best,

Lara

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30/10/2023

Hi Mary,

Thank you for your feedback!

I am glad our Hypersoft sneakers met your expectations with their comfort, lightweight, and arch support! Our product development team worked hard to create this product and I am sure they will be proud to learn about your appreciation.

Furthermore, I understand the package took a long time to arrive. I am sorry to hear that. Please accept my apologies! Indeed, due to the high and constant demand for our product, we have been experiencing a few issues with shipping. Fortunately, we already worked on it and we expect to see improvements soon.

Until next time!

Best,
Lara

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11/07/2023

Hi Dianne,

Thank you for taking a few moments to share your feedback here!

We are thrilled to hear that you found our Hypersoft Sneakers to be really comfy!

It was our goal to develop a sneaker that both pampers and protects the feet, so we made it with an Orthotic Arch Support System to keep the feet comfortable all day. Your appreciation is all we need to hear to let us know that we have succeeded in this.

Thank you for shopping with us! We hope to see you back at our store soon.

Best,
Lara

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7/07/2023

Hi Barbara,

Thank you for taking a few moments to leave your feedback here!

We are so glad to hear that your Hypersoft Sneakers are just the right fit for you and that you found them comfortable to wear all day. We are also pleased to know that you were satisfied with your overall experience with our company - from the ordering process, to the communication while waiting for your order to arrive, and the shipping time.

Customer satisfaction is our top priority, so we do all we can to ensure that our customers have a pleasant experience with us. We also worked hard in developing our product and making sure they’re soft and comfortable on the feet for all day wear. Your appreciation lets us know that our efforts are worth it.

Thank you for recommending us! We look forward to seeing you back at our store soon.

Best,
Lara

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28/06/2023

Hi Yemisi,

Thank you for taking a few minutes to leave your review here!

We are thrilled to hear that our Hypersoft Sneakers were able to provide relief to your feet despite your foot condition, and that you were satisfied with the assistance you received regarding the size issue.

We do all we can to ensure that our customers are satisfied with every purchase. That's why we ensure that our customers receive timely and satisfactory solutions to their concerns.

As for our product, indeed, the upper is made with a flexible weave and soft polyester knit, so it will flex gently and softly with your feet. It's also made with memory foam sole and Orthotic Arch Support System especially for women's feet, which makes it good for foot conditions such as yours.

Thank you for choosing to shop with us! We hope to do business with you again soon.

Best,
Lara

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28/06/2023

Hallo Astrid,

vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung hier zu posten!

Es freut uns sehr zu hören, dass du unsere Hypersoft Sneakers weich findest und du das Gefühl hast, auf Wolken zu laufen.

Wir haben unsere Sneaker mit einem federnden und strapazierfähigen Luftpolster ausgestattet, damit sich die Sohlen wunderbar anfühlen. Außerdem wurde er so konzipiert, dass er das Gewicht von der Ferse bis zu den Zehen perfekt ausbalanciert und eine weiche, beruhigende Federung bietet. Ihr Kommentar bedeutet uns sehr viel, denn er zeigt uns, dass sich unsere harte Arbeit bei der Entwicklung unseres Produkts gelohnt hat.

Vielen Dank, dass Sie unser Produkt weiter empfehlen! Wir freuen uns darauf, Sie bald wieder in unserem Geschäft zu sehen.

Alles Gute!
Lara

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16/06/2023

Hi Micki,

Thank you for contacting us.

I am sad to learn that we sent you the wrong size. We take great precautions to ensure that every product we ship out matches the size and color selected at checkout. Yet, errors are bound to occur, and we take full responsibility for that.

I will gladly assist you further with your concern. Kindly send me an email with your order details at lara@hypersoftsneakers.com.

I look forward to your email!

Best,
Lara

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12/06/2023

Hi Debbie,

Thank you for your feedback!

I am glad to hear you find our Hypersoft sneakers awesome! Our Product development team worked hard to develop a product that would offer great comfort to our customers. Therefore we are so happy to learn that you are satisfied with it.

On the other side, I am sad to learn the size you ordered runs small. It is not unusual that the shoe’s mesh upper feels a bit tight around the foot in the beginning (wearing a sock or using a shoe horn might be useful in the first week). However, once you have worn them a few times, the knitted upper material which is elastic will adapt to your foot structure. The shoes will start to feel incredibly comfortable.

However, if that does not happen, and you think that one size up might solve the problem, kindly send me an email at lara@hypersoftsneakers.com, and I will gladly assist you with the exchange.

Until next time,

Best,
Lara

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8/06/2023

Hello Yolanda,

Thank you for your great review.

I am so happy to learn about your experience with our company! I have to say that we have as a primary goal the satisfaction of our customers.
Therefore, resending the product at no additional cost to you is the least our team could do to rectify the initial issue.

Until next time,

Best,
Lara

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7/06/2023

Hi Robin,

Thank you for taking the time to share your positive feedback regarding our Hypersoft Sneakers and customer service department!

We truly appreciate your kind words and are delighted to hear that you found our sneakers to be comfortable, supportive, and satisfactory to your needs.

We strive to create products that not only meet but exceed our customers' expectations. We understand the importance of comfort and support when it comes to footwear, and we're thrilled that our sneakers were able to provide you with the level of comfort and support you desired.

Additionally, we are equally thrilled to hear that you had a positive experience with our customer service department. We take great pride in delivering exceptional customer service and ensuring that our customers feel valued and supported throughout their journey with us. Our dedicated team members work tirelessly to address any inquiries, concerns, or issues that our customers may have, and your appreciation serves as a testament to their hard work and commitment.

Your kind words of encouragement and appreciation mean a lot to us. They motivate us to continue delivering the highest standards of quality products and excellent customer service. We will certainly share your feedback with our team members, as it will undoubtedly serve as a great source of motivation and encouragement for them to keep up the good work.

Once again, thank you for choosing our sneakers and for recognizing our customer service department. We truly appreciate your support and loyalty as a customer. It's customers like you who make our work worthwhile, and we are grateful for the opportunity to serve you.

Wishing you continued comfort and satisfaction with your sneakers, and we look forward to being of service to you in the future!

Best,

Lara

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Actualizada a 5/06/2023

Hi Christine,

Thank you for your feedback!

I am thrilled to hear you love our Hypersoft sneakers and that they fit well! Our Product development team worked hard to develop a product that would meet all the needs of our customers. Therefore we are so happy to learn that you are satisfied with it.

Furthermore, it's nice to hear that the package arrived promptly. We worked hard to improve our transport solutions. I am glad the updates are giving results!

Until next time,

Best,
Lara

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2/06/2023

Hi Peta,

Thank you for taking a few moments to write us a feedback!

We are thrilled to hear that our Hypersoft Sneakers met your expectations and that they are the most comfortable shoes you have ever worn. We are also glad to know that you were satisfied with our service from order to delivery.

It always lifts up our spirits when amazing customers like you say positive words about our products and service! We worked hard to develop sneakers that not only look stylish, but would also be able to protect and pamper the feet. Our team also strives to give our customers a satisfactory overall experience - from the ordering process, to the delivery of the product, and even beyond that.

Your appreciation is the best reward for all our hard work.

Thank you for your support of our products! We look forward to seeing you back at our store soon.

Best,
Lara

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29/05/2023

Hi Aisha,

Thank you for taking a few moments to share your thoughts with us!

We are glad to hear that you are pleased with the purchase experience of our Hypersoft Sneakers, and that your mother loves them. Our team made them with an Orthotic Arch Support System especially for women's feet. Therefore, your sneakers are a perfect balance of softness and support.

Regarding the missing origami, we are sorry to hear about that your mother did not receive it in her package and we appreciate you bringing this matter to our attention. Rest assured, we I will forward your message to our Logistics department to make sure that we can avoid any similar situations from reoccurring in the future. It's the feedback we receive from customers like yourself that helps us continuously improve our products and services.

Thank you for choosing to shop at our online store and we hope to have you back there again in the future!

Best,

Lara

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29/05/2023

Hi Nadia,

Thank you for taking the time to leave a review of our Hypersoft Sneakers!

We're delighted to hear you're pleased with the comfort of our product. At our company, we take great satisfaction in making sure that every one of our products is produced with the best materials and meticulous attention to every last detail.

Therefore, the materials of the Hypersoft Sneakers are carefully selected to provide both durability and comfort. Our Product Development team used bouncy and durable air-cushion soles, to ensure our product feels amazing on your feet, while remaining soft and comfortable to wear. They truly worked hard to find the perfect mix of fabric to create a comfortable and durable sneaker that will last for years to come.

Therefore, we're confident our sneakers will become a staple in your wardrobe and a favorite go-to sneaker for walking, working or for everyday use.

We appreciate your purchase and hope to have you back at our online store again soon!

Best,

Lara

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29/05/2023

Hi Wilna,

Thank you for sharing your thoughts with us!

We are so glad to hear that you find our Hypersoft Sneakers comfortable and that you like the way they fit. Hearing feedback such as yours really means a lot to us, as we have a Product Development team who works hard to use only the best materials while making our products.

Therefore, they made our product for sliky soft, breezy walking with soft and sporty indulgence, a cheeky height boost, and stable bounce on from heel to toe. In addition, we completely understand how frustrating it can be to constantly have to lace up your sneakers, thus, they made a sneaker that wraps around your feet to match your shape.

However, we are really sorry to hear that you weren't able to get your desired color due to it not being in stock. Our Customer Support Service works hard to make sure all of our customers are met with satisfactory solutions, but unfortunately sometimes things don't go as planned. Nevertheless, we are glad to know that you ended up being pleased with the other color you got in the end.

We appreciate your purchase and hope to have you back at our online store again soon!

Best,

Lara