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19/01/2023

Hi there,

Thank you for taking the time to share your feedback here!

We are sorry to hear that your Hypersoft Sneakers did not fit you well, and that reaching out to us to regarding refunds had been challenging for you.

We must admit that we have been overwhelmed with the high volume of emails lately. We are simplifying our Customer Support procedures and hiring more agents so we can accommodate our customers' concerns more promptly.

Hopefully, you have already gotten ahold of one of our Customer Support agents by now. However, if that's not the case, please contact me directly at lara@hypersoftsneakers.com, and I will be more than happy to assist you with returns myself.

Best,
Lara

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19/01/2023

Hi Danielle,

Thank you for taking a few moments to write us a feedback!

We understand that our Hypersoft Sneakers did not meet your expectations, and that the pairs you ordered were not the same size. On top of that, getting in touch with us had been a difficult task for you. We are very sorry to hear that.

We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.

As for your order, we definitely do not want you to feel that you paid for products that you cannot wear. If you have yet to receive assistance regarding this matter from our Customer Support team, kindly email me directly at lara@hypersoftsneakers.com, and I will help come up with a satisfactory solution for your concern myself.

Best,
Lara

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17/02/2023

Hi Violeta,

Thank you for your feedback!

We are so glad to hear that you like our Hypersoft Sneakers and that you find them comfortable. Also, we are happy to know that you have found your perfect fit!

It is so great to know that you are pain free when wearing them, because of your problem with a bunion on your feet. It must be relieving to find footwear that allows you to move freely.

We are committed to customer satisfaction and that is why we work hard to design a product that will make our customers feel comfortable.

Thank you for choosing to shop with us. We look forward to seeing you back at our shop soon.

Best,

Lara

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2/02/2023

Hello Joan,

We appreciate you taking the time to leave a comment here!

It makes me happy to hear that you liked our Hypersoft Sneakers.

Delivering great client pleasure is our primary goal. We always try our hardest to make your experience excellent, and we are happy that we were able to accomplish this in some manner!

Nevertheless, we regret the delivery delay. Although we have recently had delivery issues, we are working closely with a new shipper to find a solution. Very soon, things ought to start to improve.

Please feel free to write me at lara@hypersoftsneakers.com if you require any additional help.

We appreciate your business and look forward to improving it further in the future.

Best regards,

Lara

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17/02/2023

Hello Sara,

Thank you for sharing your experience with us!

I understand that you wanted a completely different color than the one that was sent to you. It must be frustrating — let’s see how we can work this out.

Please feel free to contact me directly at lara@hypersoftsneakers.com, I will assist you myself and we will get a satisfactory solution for you.

Great customer experience is very important to us, and that is why we dedicate all our efforts not only to creating high-quality products but also to providing prompt services.

Thank you for choosing to shop with us!

Best,

Lara

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19/01/2023

Hi Belinda,

Thank you for taking a moment to leave us a feedback here!

We understand that your Hypersoft Sneakers took a long time to arrive, only to find out that they do not you quite well. On top of that, when you returned them for a full refund, you were informed that the items weren't received at the warehouse. We apologize for all the trouble!

Upon checking you previous emails to us, it seems that you have sent your package back to a different address.

As stated publicly on the "Our return policy" section of our website, we will only issue a full refund if the instructions on our return policy is followed, which includes returning the product to one of our official return addresses. This is why it is also stated in our return policy that the customer should contact us first before returning their product, so we can provide the return procedure, form, and address.

I can see here that one of our Customer Support agents has already assisted you with your concern via email and offered a satisfactory solution.

Again, we are sorry for the inconvenience.

Best,
Lara

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27/01/2023

Hi George,

Thank you for taking a few minutes to share your thoughts with us!

We understand that your orders were not delivered within the specified delivery timeframe. As a result, they did not make it in time to you to be given as Christmas gifts. That must have been such a frustrating experience. We are very sorry for the inconvenience!

We must admit that we have experienced challenges with processing and shipping orders on time for the past month, as we were ill-prepared for dealing with the rise in demand for our product. We have made some upgrades to our shipping department, and we expect things to improve soon.

I can see here that your product has already arrived at your address. If you ever have concerns or require further assistance, kindly write to me at lara@hypersoftsneakers.com, and I will be glad to assist you.

Best,
Lara

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27/01/2023

Hi April,

Thank you for taking a few moments to send your review here!

We are sorry to know that you have been trying to get in touch with us regarding the charge for two orders on your account, and as of posting here, you have still yet to receive a response.

We must admit that we have been overwhelmed with the high volume of emails we have been receiving since the holiday season has started. We are doing our best to address all of our customers’ concerns.

We have recently sent a satisfactory solution for your concern via response to your email. Kindly check your email inbox.

Again, we apologize for all the trouble!

Best,
Lara

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27/01/2023

Hi Judy,

Thank you for taking a moment to share your thoughts here!

We understand that as of posting here, you seem to have been waiting for quite a long time for your order to arrive. We apologize for the delay and inconvenience!

Admittedly, we have been ill-prepared for dealing with the ever-increasing volume of orders. We have made some upgrades to our shipping department, and we expect things to improve soon.

We hope your order has finally arrived by now, or you have already received assistance regarding your concern - but if that’s not the case, kindly write to me at lara@hypersoftsneakers.com, and I will gladly help you.

Best,
Lara

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17/02/2023

Hi Mary,

Thank you so much for taking the time to rate us!

We are delighted that you could feel the comfort and support as soon as you tried on your new Hypersoft Sneakers. I agree that they are really different from other footwear. Made for women's feet, with a moulded rubber outsole and soft heel air-cushion, it distributes pressure for softer, pain-free walking.

We are also happy to know that you would buy more and recommend them to others. Your appreciation is the best reward that we can ask for for all that hard work.

We'll be looking forward to seeing you back at our store.

Best,

Lara

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23/02/2023

Dear Donna,

Thank you for the feedback!

It is so gratifying to hear that you love our Hypersoft sneakers and that you find them comfortable!

It is our goal to offer comfortable, high-quality sneakers, at the same time stylish. Our Product Development team works diligently to develop shoes that would greatly benefit our customers. Hearing that the shoes provided you comfort is the greatest reward we could've asked for.

We are looking forward to seeing you back at our shop soon!

Best,
Lara

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27/01/2023

Salut Gise,

Merci d'avoir pris quelques minutes pour poster votre commentaire ici !

Nous sommes vraiment désolés d'apprendre qu'au moment où nous publions ce message, votre commande n'est toujours pas arrivée.

Nous devons admettre que nous avons eu quelques difficultés à traiter et à expédier certaines commandes à temps, car nous n'étions pas suffisamment préparés pour faire face à l'augmentation de la demande de nos produits.

Nous espérons que vous avez déjà reçu votre commande. Si ce n'est toujours pas le cas, envoyez-moi un courriel à lara@hypersoftsneakers.com et je me ferai un plaisir de vous aider.

Bonne chance,
Lara

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27/01/2023

Hi Brenda,

Thank you for taking a few minutes to write us a review!

We are sorry to hear that the soles of the Hypersoft Sneakers you received have already worn out only after a few uses.

We understand that products can wear out after a while, depending on the frequency of use and where they are being used.

Customer satisfaction is important to us, and I can see here that our Customer Support agents have already assisted you when you requested for a replacement pair to be sent to you twice.

We truly appreciate your feedback, and we will keep this in mind when developing the future versions of our product. You may also check our new Hyper Arch Motion Sneakers: www.hyperarchmotion.com.

In the meantime, if you have further or concerns or need assistance, you may respond to our most recent email to you.

Best,
Lara

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27/01/2023

Hi Robert,

Thank you for taking the time to write us a feedback!

It seems that the long shipping time and confusing updates regarding your order status has left your experience with us so much to be desired. We are very sorry to hear that.

We must admit that we have had a few issues with shipping in the past year. Fortunately, we have found alternative transportation solutions. We expect things to improve soon.

Hopefully, you have already received your order or another resolution to your concern - but if that’s not the case, please reach out to me directly at lara@hypersoftsneakers.com, and I will be more than happy to assist you.

Best,
Lara

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2/02/2023

Hi Margaret,

We appreciate you taking the time to leave a comment here!

Hearing about your positive experience while wearing our Hypersoft Sneakers makes me pleased.

Delivering great client pleasure is our primary goal. We always try our hardest to make your experience excellent, and we are happy that we were able to accomplish this in some manner!

Yet, we apologize for the lengthy delivery. Although we have recently had delivery issues, we are working closely with a new shipper to find a solution. Very soon, things ought to start to improve.

Please feel free to write me at lara@hypersoftsneakers.com if you require any additional help.

We appreciate your business and we hope to see you again at our online store soon!

Best regards,

Lara

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2/02/2023

Hello Nery,

Thank you the positive review!

We are happy that you appreciated the Hypersoft Sneakers' quality, however, we truly apologize for the shipping delay.

Normally, it takes 10 to 14 days to deliver all orders. Yet, unexpected events do sometimes cause delays. We are continually working to speed up the delivery process with the aid of our shipping partners.

Until then, we hope to seeing you back at our online store soon!

Best,

Lara

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26/01/2023

Hi Cindy,

Thank you for taking some time to write a short feedback here!

We are truly sorry to hear that the Hypersoft Sneakers you received did not fit you quite well, and when you tried reaching out to us for returns, you did not receive a response.

We are simplifying our Customer Support procedures and adding more agents to our team so our customers won't have to wait as long for a response.

Hopefully, you have already gotten ahold of one of our Customer Support agents and received your refund by now. However, if that's not the case, please email me at lara@hypersoftsneakers.com and I will assist you with your concern myself.

Best,
Lara

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17/02/2023

Hi Estrella,

Thank you for sharing your thoughts with us!

We are very glad to have reassured you about the comfort of our Hypersoft Sneakers and that you find them very comfortable. We made this product because we want to solve real foot problems and provide real comfort to people who are on their feet all day.

We are glad that we were able to do that. Our team works very hard to provide our customers with high-quality products. Your satisfaction is the best reward for all that effort we put in every day.

Thank you for choosing to shop with us. We will be looking forward to seeing you back at our shop soon!

Best,

Lara

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17/11/2022

Dear Poppy,

Thank you for your review!

Based on your feedback, I gather that you had a rather dissatisfactory experience with us. I am terribly sorry about that!

Please let me know what exactly happened here so we can find a way to solve the issue in a satisfactory manner for you.

You can reach me at lara@hypersoftsneakers.com. I will be looking forward to hearing back from you!

Best,

Lara

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17/11/2022

Dear Deir,

Thank you for reaching out to us!

Please feel free to contact me directly at lara@hypersoftsneakers.com, and I will be more than happy to help you.

I look forward to your reply!

Best,

Lara.