I completely recommend Icandy! The best pram ever made. I got the Icandy travel system and I absolutely love it but unfortunately I had to go for something smaller and got the Icandy pip, can't wait f... Ver mais
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Leia as opiniões dos outros
As first time parents we were so overwhelmed with all the products on the market but decided to go for icandy to kit ourselves out and couldn’t be happier. We got the Cocoon 360, Peach and Pip - and a... Ver mais
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I have the icandy peach 7 complete bundle and im unable to open up the chassis without my husband because of how hard the button is and I believe it’s faulty because icandy claims it should be a easy... Ver mais
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We had already purchased pram 2 years ago and daughter expecting 2nd baby pram still amazing so purchased extension part
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Informações sobre a empresa
Sobre iCandy
Escrito pela empresa
Shop Peach 7 Shop Orange 4 Shop all Pushchairs Shop Accessories
Our Mission
At iCandy, our passion is to elevate the journey of parenthood through innovation, style, sustainability, and the highest standards of quality.
From our family to yours
From its roots in London’s fashion design and manufacturing scene, iCandy has uniquely been owned and directed in the UK by the same family for over 90 years. Now proudly in its fourth generation, the Appels and their extended iCandy family remain completely focused on the best of British craftsmanship; designing and engineering innovative, quality products.
Our Family
Bradley's financial acumen and design sensibilities, combined with Warren's technical brilliance, have together orchestrated the evolution of their family business, ensuring that manufacturing remains its core focus. Today, they head up a globally renowned nursery brand, seamlessly blending the finest in British design and engineering with cutting-edge safety standards, prioritising the well-being of parents' most cherished possession — their baby. iCandy is a very proud British family business whose focus is families.
Bradley and Warren's roots in manufacturing run deep, nurtured within their grandfather's business, SCS (London) Limited. Their school breaks were a crash course in various skills, from cutting tables to sewing machines, unloading cloth shipments from Italy, and helping with deliveries. This hands-on experience with British design quality and manufacturing expertise runs as a common thread through both of their careers and is evident in every iCandy product.
Our Approach
iCandy's four core principles — Quality, Innovation, Heritage, and Style — perpetually drive our desire to consistently create products that are both beautiful on the outside and engineered to perfection on the inside. Fundamentally, every single iCandy product is exquisitely built to provide the highest standard of safety, quality, and innovation, all whilst reflecting individual style.
We are delighted to welcome you to the iCandy family and look forward to accompanying you right from the start of your most wonderful adventure.
Need assistance with your iCandy product?
You're in the right place! Our dedicated support team is here to help you get the most out of your iCandy experience.
Contact iCandy
You're welcome to contact iCandy customer service directly on weekdays.
Mon - Thu: 09:00 - 17:00
Fri: 09:00 - 16:00
5 year Warranty
With every pushchair
Informações de contacto
Montgomery Way, SG18 8UB, Biggleswade, Reino Unido
- 01767 604400
- customerservices@icandyuk.com
- icandyworld.com
3,8
Bom
762 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
We ordered the orange 3 low career…
We ordered the orange 3 low career adaptors but the wrong parts were sent out. Emailed straightaway and then phoned after weekend. The customer service were very helpful and the correct items were received the next day and the incorrect items collected too. Thanks for responding so quickly.
3 de setembro de 2025
Resposta da iCandy
Hi Susan,
Thank you so much for taking the time to share your feedback. We’re really sorry to hear that your order which arrived on 05/09/2025, was incorrect — we completely understand how frustrating that must be.
I can see the correct item has been ordered and has been posted out today via Royal Mail
Bought the 8 in 1 package
Bought the 8 in 1 package, and it is perfect for our newborn girl. Girlfriend loves it, we made a good choice buying iCandy!
25 de abril de 2025
Resposta da iCandy
Hi Danny
Thank you for taking the time to leave this review!
We are delighted to hear how much you love your iCandy Peach 7, we really appreciate your feed back.
Welcome to the iCandy family :)
Great customer service from Cath…
Great customer service from Cath Needham. Efficient and prompt responses regarding products.
3 de setembro de 2025
Opinião espontânea
Resposta da iCandy
Hi Sarah
Thank you for taking the time to leave this review!
We are delighted to hear how happy you are with the service Cath provided for you.
Thank you this will be passed on.
Quick reply and delivery
Contacted the team to query replacement items after being given a second hand pram. They were quick to respond and when we placed an order, delivery was also quick. Thank you.
28 de agosto de 2025
Resposta da iCandy
Good Morning Elaine
Thank you for taking to time to leave this review!
We are delighted to hear the Customer Service team were on hand to help you with your items required.
Feed back like this is invaluable thank you, this will be passed on to the team.
smooth and easy transaction
26 de agosto de 2025
Resposta da iCandy
Good Morning Jafar,
Thank you for taking the time to leave this review!
We are delighted to hear how happy you are with the ordering and delivery process.
Happy travels, welcome to the iCandy family :)
In absolute love with my iCandy Peach 7…
In absolute love with my iCandy Peach 7 full travel system! All set up and ready for our new arrival! Worth the money, reliable & efficient service.
25 de junho de 2025
Resposta da iCandy
Hi Iris
Thank you for taking the time to leave this review!
We are delighted to hear how much you love your new iCandy Peach 7.
Happy travels, welcome to the iCandy family :)
Icandy pram
Firstly I’d like to say the whole look of the icandy pram is lovely and it looks expensive, however for the cost it really needs to sort a few things out. The pram purchased was an Icandy 7 cerium (limited edition)
This is meant to be a high end pram, however I was very disappointed that I had to build it all. The baby basket should come built, this should not need to be put together. I then realised the reason it needs built is because the frame is the same frame used to transition into the buggy. Not ideal having to dismantle it all when you move to the buggy part.
The hood is terrible, it falls down at every bump in the pavement and is not large at all, therefore the sun umbrella is required a lot. All the other prams that I have seen and friends have do not require the sun umbrella as the hood is large enough to stop the sun going into the babies face.
The umbrella uses the same fixtures as the cup holder, therefore you can’t use the umbrella and cup holder at the same time unless you purchase another fixture. ( for the price, it should come with two).
Lastly the seating part of the pram is really not impressive. I wish I had known more about this pram being a “tilt” pram instead of a lay down pram - my little girl hates it and it looks very uncomfortable. The straps are so stiff and don’t move easily to allow you to put your child in the pram. The seat part itself is not big in terms of length - my little girl is long and she won’t get much use out of it due to the frame.
The cerium bag is closed with strings and magnets, however constantly opens when you put anything in it.
I have actually went and purchased another buggy. Very disappointed in this pram.
1 de maio de 2025
Opinião espontânea
Resposta da iCandy
Good Morning Stephanie,
Thank you so much for taking the time to share your feedback. We are very sorry to hear the comments above.
The carrycot does not come assembled due to reducing the packaging size, or adding more unnecessary packaging. This is for sustainability, which we strongly support and follow.
We do use the same frame for the carrycot and seat unit to also reduce storage.
Once the carrycot is no longer used this would leave a customer with a large carrycot to store (the carrycot after 6 months or when the child can turn is no longer needed) hence the carrycot to seat transition.
If there is a problem with the hood, please call in to discuss this or contact the store of purchase.
As far as the clamp is concerned, that is down to customer preference, (if they wish to add two more accessories to the chassis or not.)
The carrycot is not supposed to be on any tilt, please check the button at the top of the frame to make sure you leave the carrycot flat. Please check the manufacturing guidelines for this asap.
The Peach 6/7 are quite generous for children up to the weight of 25KGS with very deep side supports. iCandy are one of the first manufacturers to implement this on the market.
The harness straps are made for ease of use, it is designed to be simple, and efficient , very similar to most carseats on the market. This helps by not placing the child directly on the the harness straps, and gives the parent/parents more direct use to put the safety harness on with ease.
The Harness is integrated with the headrest, which helps the parent/parents, to simply move the headrest by pulling the headrest slightly towards them then pushing up or down to the child's correct height. This can also be found in the manufacturing guidelines
The bag as with all bags has a weight limit, if overfilled there might be a possibility of the bag coming open, but it would have to be very over filled. Please call in or speak to the store of purchase.
If you wish to contact iCandy to discus all the points raised, please do so on 01767 604 400 option 1
Quick delivery and items fit well
19 de agosto de 2025
Resposta da iCandy
Good morning Terry,
Thank you for taking the time to leave this review!
We are so happy to hear how pleased you are with the iSpares, and the quality of the items.
Pram/pushchair/car seat
Although the picture of the whole package looks amazing I was dismayed to see that the wheels are not attached to the frame! So disappointed. I expected to put parts together but this is a crazy volume of parts for such an important vehicle … I seriously expected much more in terms of initial presentation given the cost
18 de julho de 2025
Resposta da iCandy
Good Morning Lynda,
Thank you for your feed back.
There is a reason the rear wheels are not attached to the chassis, and you will find this will be most manufacturers across the board as well.
It is down to packaging of the pushchair, and also to protect the wheels whilst in transit.
The Peach rear wheels are quick release for customers convenience, and ease of use.
Terrible customer service on the phone…
Terrible customer service on the phone the lady could do with some customer service training ! Paid £5 postage on £6 part,I ordered wrong one, no exchange policy and now having to pay postage to send back and then postage again for part after purchasing a very expensive pram from iCandy which only come with one clamp/holder for parasol/cup holder
20 de agosto de 2025
Opinião espontânea
Resposta da iCandy
Hi Nikki
Thank you so much for taking the time to share your feedback. I have investigated this for you, and can see the item was ordered incorrectly.
We unfortunately can`t just send a replacement, we can wait for yours to be returned and then send a replacement for the correct item.
Because the item was ordered incorrectly, postage would have to be paid for by you.
If you would like to discuss this matter further please call in to Customer Service 01767 604 400 option 1
Exceptional service when ordering for…
Exceptional service when ordering for the first time of an icandy product
Lovely stroller and great value for money
14 de julho de 2025
Resposta da iCandy
Hi Samantha,
Thank you for taking the time to leave this review!
We are delighted to hear how happy you are with the team and your iCandy Pip.
Welcome to the iCandy family.
5 stars!!
Really impressed with the high quality standard of the iCandy Studio bundle purchased. We've had so many compliments on the design! My newborn loves the carry cot so much he prefers sleeping it compared to his bassinet. It's very easy to pack into the car on your own and feels more lightweight than other brands we tried. If you're thinking of purchasing don't hesitate- you won't regret! 100% recommend!
12 de julho de 2025
Opinião espontânea
Resposta da iCandy
Good Morning Celia,
Thank you for taking the time to leave this review!
We are delighted to hear how much you and your baby love the Beautiful iCandy Studio.
Happy travels and welcome to the iCandy family :)
Highly recommended
A stylish, versatile, and thoughtfully designed travel system ideal for growing families.
5 de agosto de 2025
Resposta da iCandy
Good Morning Tejindra,
Thank you for taking the time to leave this review!
We are delighted to hear how much you love your iCandy Orange.
Wishing you happy travels, welcome to the iCandy family :)
Easy and quick!
11 de agosto de 2025
Resposta da iCandy
Hi Megan,
Thank you for taking the time to leave this review!
We are so happy to hear how pleased you are with the iSpares procedure and the speed of the delivery.
The pram is lovely can't wait to use it…
The pram is lovely can't wait to use it thankyou .
9 de julho de 2025
Resposta da iCandy
Hi Julie,
Thank you for taking the time to leave this review!
We are delighted to hear how much you love your iCandy Peach 7, such a beautiful colour.
Happy travels and welcome to the iCandy family.
Goes well with pram…
The product was lovely but I ordered next day and it was changed to ordinary meaning that it was too late to take away for the weekend.
It matches the pram so we are happy with it.
10 de julho de 2025
Resposta da iCandy
Good Morning Julie,
Thank you for taking the time to write this review!
We are so happy to hear how much you love your item.
We can see the item was ordered on Thursday the 10th of July after the the cut off time for express delivery, and believe the team have spoken to you.
Rain cover
Ordered a new rain cover it arrived early and was very easy to assemble thank you .
20 de agosto de 2024
Resposta da iCandy
Good Morning Martin
Thank you for taking the time to leave this review!
Thank you for your much valued feed back, we are so pleased you are happy with your item.
Resposta da iCandy
Good Morning Mehtap
Thank you for taking the time to write this review!
We are so happy to hear how pleased you are with your items. :)
Resposta da iCandy
Hi Brian,
Thank you for taking the time to leave this review!
We very happy to hear how pleased you are with the iSpares process and the speed of the delivery.
I would AVOID icandy at all costs
I would AVOID icandy at all costs. We have the peach 7, a bolt came loose in the manufacturers frame after 8 months of use and could have created a serious issue with the frame collapsing with our baby in the pushchair. Just means someone in the factory couldn’t be bothered to tighten the screw properly and someone couldn’t be bothered to properly test the frame. Extremely dangerous and spending over £1000 for this item I’m disgusted at how poorly made they are.
10 de agosto de 2025
Opinião espontânea
Resposta da iCandy
Good Morning Michael,
We are very sorry to hear about this and would like to contact you about your concerns.
Safety is paramount to us, please provide all information requested.
14/08 10.46
Good Morning Micheal,
We are very sorry to see you haven't replied to our request for more information about your experience, or the request for your information so we could have contacted you directly.
Please help us to help you.
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