Icekickz LTD Opiniões 

321
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I recently purchased a tracksuit and jacket combo from here and I am absolutely in love with it! The design is unique and eye-catching, perfect for standing out or on a casual day out. The tracksuit... Ver mais

Classificada 5 em 5 estrelas

Just received my Nike air max 95’s and they’re fire🔥 There are many goats in this world however the REAL TRUE GODFATHER GOAT is Icekickz Thanks IceKickz #GOAT🐐🐐🐐🐐🔥

Classificada 5 em 5 estrelas

I’ve ordered a jacket and sneakers and they both arrived in good time. They kept me updated on emails and they’ve been honest and authentic. Came in a clean box and presentable for gift and packaged p... Ver mais

Classificada 5 em 5 estrelas

IceKickz are great! They were so responsive to my messages and questions and posted as soon as they were able. The tracksuit I ordered didn’t fit my boyfriend and they exchanged it for me for another... Ver mais

Informações sobre a empresa

  1. Loja de roupa urbana

Escrito pela empresa

We are a personal shopping service provided by a couple who have years of experience in handling high end exclusive products. We started our services in June 2020. Providing authentic and exclusive sneakers and Streetwear. Our desire to offer a personal touch and the highest customer service has gained us 100’s of positive reviews on Trustpilot. Checkout our Instagram @ice.Kickz for further information and our clients reviews.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

321 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(321)

0 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very reliable in every way possible

I can’t lie it’s one of the best websites I have come across by in a long time they have very reliable shipping good customer service and the clothing and shoes are also not fake and are given in mint condition.

13 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fast ,friendly and perfesional …

Fast ,friendly and perfesional service'

Ordered a set on here ... as it turns out a day later the size i ordered wasnt in stock however they where more than happy to offer a refund or to pick any other similar items and keep the same price as an apology.brilliant service will be back again

9 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

SCAMMER

I received a different item than the one ordered on their site (Order #2858).
The seller pretended it was the correct item when obviously it was not.
The evidence is provided to them and they do not accept their error.
I lose money because the return costs are my responsibility.
HORRIBLE EXPERIENCE
SCAMMER

Update:
The seller tried to hide the comment, of course I provided the proof to Trustpilot to reactivate the comment. People need to know!

My opinion is not contradictory, I received a product different from the one ordered.
When I order product A and you send product B, while claiming that you sent the correct item, then yes it is indeed a SCAM.
Now you are pretending that it was me who sent the wrong item, you are pitiful, disgusting, shame on you.

5 de maio de 2024
Opinião espontânea
logótipo da Icekickz LTD

Resposta da Icekickz LTD

Hi Adam,

We’ve been trading for years now and have never scammed. We appreciate all feedback however your review is just a clear defamation. Infact your review is contradictory confirming we fulfilled your order. However you was not happy with the product. Which we was more than happy to assist and resolve (was in communication) however you have then opened a PayPal dispute which as policy we can then only communicate via that app. PayPal then dictated you return and they have stated you pay for the returns cost. Not us. Also furthermore your review was flagged a defamation as you titled it as scammer which is not true and a clear attempt at falsifying the information. We recommend you research what scammer means in English before you put it on a businesses reviews in block capitals. Also adding this you’ve also returned the wrong item to our team via the PayPal dispute so it maybe possible that you’ve attempted to scam our business in conclusion and we will be contacting PayPal with the evidence.

Kind regards
Tom
Icekickz Team

Classificada 1 em 5 estrelas

I spent £3000 over a week ago and have…

I spent £3000 over a week ago and have not received item. When I emailed to ask for a cancellation and refund I was met b rude argumentative staff who have not issued a refund and have still not sent my order. I spent over £3000 and nothing to show for it. Don’t shop here

13 de maio de 2024
logótipo da Icekickz LTD

Resposta da Icekickz LTD

Hi Janice,

You’ve missed out a lot of information on this review which is essential to your story. Firstly we contacted you within first hours of your purchase requesting further clarification on authenticity of your order due to being flagged as suspected fraudulent. You failed to send us any emails responding with the requested data. You made a purchase for a 1.5k single jacket which we clearly stated due to high value on our emails will need to be authenticated by a third party professional service as we don’t want to risk any issues. We also have been super clear on how the sourcing of this product will work when you purchased within 24hours and you had no issues or raised any concerns. As we stated in our last response you will receive your order and a tracking reference has been generated for collection from our store this week. Please be aware that we are more than happy with criticism however you’ve completely falsified this entire review and twisted the facts to tailor your side. As a business we have to take measures also not to be scammed from buyers and we have been very transparent with our process which you had agreed to in the first instance. Please refer to our emails/FAQ and returns policy.

Kind regards
Josh
Icekickz Team

Classificada 3 em 5 estrelas

jacket

terrible customer service. said they gonna give me £80 discount for future purchases but never got back to me

18 de abril de 2024
logótipo da Icekickz LTD

Resposta da Icekickz LTD

Hi Uddin,

Firstly our team have been in constant communication with you and I can see over 10x emails sent from our team to resolve any issues. They’ve also resolved the issue you had with your order and I’ve checked our system issued you with a partial refund on your order which was already heavily discounted complimentary. Furthermore I’ve checked and yes we have agreed to again further show our gratitude and deliver excellent customer service by giving you an additional discount code for the future which you can redeem. This was in process and you’ve unfortunately been inpatient and gave us this unjustified review. We would appreciate your patience and our team have contacted you on email regarding this review to assist.

Kind regards
Tom
Icekickz Team

Classificada 5 em 5 estrelas

Brilliant

I purchased a Trapstar jacket for my son. Delivery was quick, jacket arrived in a few days. The jacket is authentic and my son is very happy with it. Customer service was brilliant, they reply to emails very quickly. I will definitely use this company again.

12 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great company

Great company. Didn’t have the whole tracksuit in stock and managed to send another tracksuit in different colour which I prefer to ensure my delivery came in time for my partners birthday. Would defo recommend and use again. Thank you!

7 de março de 2024
Classificada 5 em 5 estrelas

Jacket. I was a bit upset to begin with as when…

I was a bit upset to begin with as when I was ordering it said if you pay ten pounds you with get it in three days. I don’t know if I got it wrong but my grandsons birthday was in 5 days so I thought perfect. Other than that, staff were helpful when I emailed and once I got confirmation the jacket was delivered swiftly. Packed well apart from a rip in the bag making me wonder if it was second hand.

29 de fevereiro de 2024
Classificada 1 em 5 estrelas

This is a thumbs down for this review

This is a thumbs down for this review. I was allowed to order and pay for items that weren’t in stock. The money was returned but why sell something that is not in stock? It was a birthday present and the delay meant I couldn’t give a present on time. Embarrassing!

3 de fevereiro de 2024
logótipo da Icekickz LTD

Resposta da Icekickz LTD

Hi Daniealla,

This product was “Sourced on demand” as stated on our site. Which will require us to use our consignment and trusted supplier network to purchase for you as part of our personal shopping service once you order on our site. This is a very common practise which is used by all sites. We are not a retailer of this product hence why if the product is not available we will give you a full refund which has been completed.

Hope you can understand and our team as a token of inconvenience caused has sent you an email with details.

Kind regards
Tom
Icekickz Team

Classificada 5 em 5 estrelas

5 stars

Great with my order, was delayed in delivery but they reimbursed £15 back to me for the inconvenience.
Will definitely shop with IceKickz again

2 de fevereiro de 2024

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