Icekickz LTD Opiniões 

321
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I recently purchased a tracksuit and jacket combo from here and I am absolutely in love with it! The design is unique and eye-catching, perfect for standing out or on a casual day out. The tracksuit... Ver mais

Classificada 5 em 5 estrelas

Just received my Nike air max 95’s and they’re fire🔥 There are many goats in this world however the REAL TRUE GODFATHER GOAT is Icekickz Thanks IceKickz #GOAT🐐🐐🐐🐐🔥

Classificada 5 em 5 estrelas

I’ve ordered a jacket and sneakers and they both arrived in good time. They kept me updated on emails and they’ve been honest and authentic. Came in a clean box and presentable for gift and packaged p... Ver mais

Classificada 5 em 5 estrelas

IceKickz are great! They were so responsive to my messages and questions and posted as soon as they were able. The tracksuit I ordered didn’t fit my boyfriend and they exchanged it for me for another... Ver mais

Informações sobre a empresa

  1. Loja de roupa urbana

Escrito pela empresa

We are a personal shopping service provided by a couple who have years of experience in handling high end exclusive products. We started our services in June 2020. Providing authentic and exclusive sneakers and Streetwear. Our desire to offer a personal touch and the highest customer service has gained us 100’s of positive reviews on Trustpilot. Checkout our Instagram @ice.Kickz for further information and our clients reviews.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

321 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(321)

0 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

5 stars …

Excellent service arrived very quickly . Most importantly my son was thrilled with his early Christmas present . Great quality jacket. All labelled .
Happy ….

28 de novembro de 2024
Classificada 5 em 5 estrelas

Ordered on Monday 2nd and received my…

Ordered on Monday 2nd and received my order the following morning! Everything came in presentable packaging and the tracksuit was amazing and 100% authentic. Will definitely shop here again.

2 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I recently purchased a tracksuit and…

I recently purchased a tracksuit and jacket combo from here and I am absolutely in love with it! The design is unique and eye-catching, perfect for standing out or on a casual day out. The tracksuit is comfortable and allows for easy movement, while the jacket is lightweight yet warm. It also came very quickly which is great!

27 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

AVOID THIS COMPANY

THIS IS MY SECOND REVIEW - ICEKICKZ OBJECT TO NEGATIVE REVIEWS (LOOK BELOW) AND HAVE THEM TAKEN DOWN

I ordered a tracksuit for my son from Icekickz. We’d checked the manufacturer’s size guide. There were 2 problems with it:
1. It was much much smaller than the size guide
2. The quality of the tracksuit was terrible, my son has other items from the same brand and it was massively worse quality.

Icekickz have a returns policy but when I tried to return the tracksuit they said it was ‘streetwear’ and was excluded from the policy. There is NOTHING in the product description to tell a customer that it’s streetwear and non returnable.
They also claimed that they were ‘like’ Stockx and EBay. But their site looks like a regular retail site, doesn’t clearly identify streetwear (or that it’s not returnable), has a regular 14 day returns policy like a normal store. They said they provide a service; again, they don’t say that on the website.
They advised me to try and sell the tracksuit on but I wasn’t comfortable doing that because the sizing is off and quality terrible. It wouldn’t be fair to sell the tracksuit to someone else.

This is a fair and accurate review and I can provide evidence to support what I’ve said. I have screenshots / videos of the size guides, the product description for the item, returns policy and site generally.

8 de agosto de 2024
Opinião espontânea
logótipo da Icekickz LTD

Resposta da Icekickz LTD

Hi Juliet,

We’ve made plenty effort to explain everything clearly and precisely for you to understand. However you either refuse to clearly see the facts and also adamantly clearly not knowledgeable in using similar services. The set you’ve purchased has never been renown for quality. It is a very low budget streetwear brand. Also furthermore you keep mentioning a size guide which we have explained you’ve taken this information from a fake site. Made to scam sellers and appear as the retailer of the product you’ve purchased. We then sent you CLEAR EVIDENCE showing the authenticity with order confirmation email and more. Its not difficult to tell we are a personal shopping service which is displayed on here our Trustpilot profile, our FAQ, all our social media pages. It’s simply clear that you had issues with sizing and got upset as we clearly state on our site this specific product is non-exchange for sizing. And yes you cannot return an item on eBay, StockX solely because it not fit you.

We’ve got 5-star customer satisfaction for a reason and believe our service reflects this.

Kind regards
Tom
Icekickz Team

Classificada 5 em 5 estrelas

Products were as described

Products were as described, customer service was good great communication only down side was delivery took about 4 - 5 days before it was shipped then took over a week to finally be delivered which was the fault of Royal Mail so no baring on the company. Altogether got the product I wanted at a price cheaper than the stores will order again.

31 de agosto de 2024
Classificada 5 em 5 estrelas

I had a flight in two days and…

I had a flight in two days and desperately needed a pair of Jordan 3 cements. I messaged top kicks on instagram, they replied promptly and guaranteed I will get the trainers before my flight. They actually delivered on their promise. I will defo use them again and I recommend them too

1 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

They’re Legit

Great customer service, great product and had a great experience when it came to a minor mistake to which they fixed. Will surely be purchasing from them again.

22 de junho de 2024
Classificada 1 em 5 estrelas

The seller forces me to delete a bad review to return my item

Following a dispute, I had to return an item to the seller to obtain a refund.
It appears that a wrong item was returned to the seller.
To make sure I asked the seller to return the bad item to me by paying the shipping costs myself, but he refuses and forces me to delete a bad review that I had left him to return this item to me.
Today, the seller owns the item and the money for the item, I have not been reimbursed.
This is how this seller treats these customers, by forcing them to delete bad reviews against him.

Don't forget to specify that today you own the equivalent of €400 of product: the initial purchase of €200 + the bad item that you refuse to return to me which is also worth €200.

So your reputation is worth less than that.

17 de junho de 2024
logótipo da Icekickz LTD

Resposta da Icekickz LTD

Hi Adam Baptiste Laurent (Yes same review as Laurent)

Firstly it’s against terms and conditions of Trustpilot to send multiple reviews for the same experience, therefore we encourage you to amend your review below instead of clearly defamation our trusted business. Secondly you returned the WRONG product and refuse to engage civilly with our customer service to amend the issue. Thirdly and finally you’ve made multiple threats for a dispute WE WON as a business because you returned the wrong item back to us, you’ve referred to this fact on your new review however yet believe we are the scammer in this instance. Which clearly shows how contradictory and untrue your entire review is. If you have any issues with a business yes you can justify writing a negative review but if you’ve returned the wrong item and also come on here to state we are scammers and thieves you simply won’t be getting any assistance from us and this is final decision. We wish the best in future transactions.

Further added: It is not a different experience! Therefore yes you’ve added a second review to which you could’ve just updated your previous one. So yes it’s against TOS of Trustpilot. Also further this is not a form of communication this is for reviews. We encourage you to contact our emails civilly and we would be happy to help as we have stated multiple times :)

Kind regards
Tom
Icekickz Management

Classificada 3 em 5 estrelas

took a while to arrive

took a while to arrive

7 de junho de 2024
logótipo da Icekickz LTD

Resposta da Icekickz LTD

Hi Daniel,

Thank you for the feedback. International orders can often be delayed due to customs. We apologise for the delays. We use the fastest couriers from UK for international delivery and often it is very fast to EU however on occasions it can be held up by your local customs which customers often forget. It’s best to stay on top of tracking updates and once it arrives to your local customs try and get in contact with them to speed up the process.

Hope this helps for your next order.

Kind regards
Ella
Icekickz Team

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