2 of my e-hookahs exploded while charging for the first time prior to the the first use. I’ve tried calling customer service and online chat assistance without any success. The response by email seems... Ver mais
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Leia as opiniões dos outros
I ordered 7-8 different hookah Tobaccos, all different brands and flavors. I’ve gotten to try out most of them already and they are top notch. Good quality and all are NOT EXPIRED which is very impor... Ver mais
A empresa respondeu
Great variety, fresh shisha, and super fast shipping. All in all a great experience! Would buy from Icon again and would definitely recommend.
I am from caribbean island St. Kitts and Neivs and recently ordered a hookah from Icon Shop. I was very impressed with the entire experience. The hookah arrived safely, was well-packaged, and the qua... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The best online store to buy hookahs, shisha tobacco, coals, and hookah accessories. Our highest priority is customer satisfaction.
Informações de contacto
Estados Unidos da América
- +1 (786) 903 3678
- hello@iconhookah.com
- iconhookah.com
4,0
Bom
470 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 61% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
j'ai pas recu ma commande Order #23757
26 de novembro de 2024
Resposta da iconhookah.com
Thank you for your message regarding Order #23757. We apologize for any confusion or inconvenience. Please note that we’ve already sent you an email with the details and next steps regarding your order. Kindly check your inbox (and your spam/junk folder just in case) for our update.
If you have any further questions or need additional assistance, feel free to reach out.
Great company!!!
Great company!!!
When I received my package everything was well put together and neatly packaged.
Will definitely be ordering again.
26 de novembro de 2024
Resposta da iconhookah.com
Thank you so much for your kind words! 😊 We're thrilled to hear that you loved how your package was put together and that it arrived in perfect condition. Your satisfaction means the world to us, and we can't wait to serve you again. If there's anything else we can do to make your next order even better, feel free to let us know.
A Better System
I am glad my stuff arrived however there was no notification on when it would have been sent out nor any proccessing receipts to indicate a purchase was made even though I submitted an email. I think it should alert people with a purchase receipt and notify when items are arriving in the future.
27 de novembro de 2024
Resposta da iconhookah.com
Thank you for sharing your experience and for bringing this to our attention. We’re glad to hear your items arrived safely, but we sincerely apologize for the lack of communication regarding your order status and receipt. Your feedback is invaluable, and we’re already working on improving our system to ensure purchase receipts and shipment notifications are sent promptly in the future.
If there’s anything else we can assist you with or further clarify about your recent order, please don’t hesitate to reach out. We appreciate your understanding and look forward to providing you with a smoother experience next time.
Great and caring customer service
8 de dezembro de 2024
Opinião espontânea
Resposta da iconhookah.com
Thank you so much for your kind words! 😊 We’re delighted to hear that our customer service made a positive impression. Caring for our customers is at the heart of what we do, and we’re here whenever you need us. Looking forward to assisting you again soon!
Great service
31 de outubro de 2024
Resposta da iconhookah.com
Thanks so much! Glad you had a great experience! If you ever have any concerns or need assistance, feel free to reach out—we’re here to help!
Everything was amazing
Everything was amazing! From great customer service and fast shipping. To products quality.
30 de outubro de 2024
Resposta da iconhookah.com
Thank you so much! We're thrilled to hear you loved everything—from the service and shipping to the product quality. If you ever have any questions or need anything, don’t hesitate to reach out!
Resposta da iconhookah.com
Thank you! Glad you loved the delivery, packaging, and products. Feel free to reach out anytime!
Resposta da iconhookah.com
Thank you! Glad you enjoyed the fast service. Reach out anytime if you need anything!
Super fast shipping
Super fast shipping. Easy to use website. Love their products
18 de setembro de 2024
Opinião espontânea
Resposta da iconhookah.com
Thanks so much for the kind words! We're happy to hear the shipping was quick and the website was easy to navigate. It means a lot that you love our products—let us know if there's anything we can help with
Great shop
Great shop, with high quality of products and super fast international shipping
I’m very satisfied Of all
25 de agosto de 2024
Opinião espontânea
Resposta da iconhookah.com
Thanks so much for the great feedback! We’re so glad you’re happy with the quality of our products and the fast shipping. We truly appreciate your support and are here if you need anything!
The head of the hookah is not what you…
The head of the hookah is not what you promised in your picture. It’s not good unfortunately.
23 de agosto de 2024
Resposta da iconhookah.com
Thank you for sharing your feedback, and we’re sorry to hear that the hookah head didn’t meet your expectations. We strive to provide exactly what’s shown, and we’d love to make this right. Please feel free to contact us through our support email or the contact page on our website, and we’ll assist you further!
i send a return and never got my…
i send a return and never got my money/no updates
20 de julho de 2024
Resposta da iconhookah.com
We're sorry to hear about the confusion regarding your return. We’ve processed the refund on our end, but for more details or if you need further assistance, please reach out to us through our support email or the contact page on our website. We're here to help!
Great service and timely delivery!
20 de julho de 2024
Opinião espontânea
Resposta da iconhookah.com
Thanks so much for the kind words! We're glad to hear you had a great experience with our service and delivery. If you need anything else, don't hesitate to reach out!
Quick shipping
3 de julho de 2024
Resposta da iconhookah.com
Thanks for the feedback! We’re glad the shipping was quick for you. Let us know if you need anything else!
good flavors
The flavors are fresh which matters the most. Also some flavors are sold by one name and you get another one. I ordered Ice Blueberry but I got only Blueberry.
18 de julho de 2024
Opinião espontânea
Resposta da iconhookah.com
Thank you for your feedback! We're glad to hear you’re enjoying the fresh flavors. We apologize for the mix-up with your order. Please reach out to us through our support email or contact page on our website, and we’ll look into this for you!
Never received my package.
4 de julho de 2024
Resposta da iconhookah.com
We're really sorry to hear that you haven't received your package. Please contact us through our support email or the contact page on our website, and we'll look into it right away!
Resposta da iconhookah.com
Thank you so much! We’re thrilled to hear you’re happy with both our products and customer service. Let us know if you need anything else!
Resposta da iconhookah.com
Thank you! We’re so glad you enjoyed the fast delivery and our selection. Let us know if there’s anything else we can help with!
Resposta da iconhookah.com
We’re sorry to hear your items haven’t been delivered. Please reach out to us through our support email or contact page on our website, and we’ll resolve this for you as quickly as possible!
Icon Hookah: Your Online Destination for Premium Shisha Experience
Icon Hookah offers an impressive array of hookah products and accessories, catering to both beginners and seasoned enthusiasts. Their website is well-designed, making it easy to navigate and find specific items. The product descriptions are detailed, helping customers make informed decisions.
They provide a variety of hookahs from traditional designs to modern, sleek models, ensuring there's something for every taste. Icon Hookah also stocks a wide selection of flavors and coals, complementing their hookah offerings perfectly.
Customer service is prompt and helpful, with inquiries answered swiftly through their contact options. Shipping is efficient, and orders arrive securely packaged.
Overall, Icon Hookah stands out for its quality products, user-friendly website, and excellent customer service, making it a top choice for hookah enthusiasts looking for reliability and variety online.
22 de junho de 2024
Resposta da iconhookah.com
Thank you for such a thoughtful review! We’re thrilled to hear that you had a great experience with our products, website, and customer service. We work hard to provide a seamless shopping experience and high-quality products for all our customers. If you ever need assistance or have any questions, feel free to reach out—we’re always happy to help!
A Experiência Trustpilot
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