We order two-tone acrylic letters with black stickee backs. Glue pours off the sides of these letters and numbers. We use masking tape to work around the edges and sides to remove the excess. It is v... Ver mais
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Leia as opiniões dos outros
We paid in advance the 100% of the signage (11K) and after chasing them for updates for six month they advise they never produce the sign.Now they refunded the money without even an apology. Very Unpr... Ver mais
Their pricing seems to be totally arbitrary, and their communication is slow. I like the wayfinding, but everything else has been hard to deal with. We are on our 4th project and will be utlilizing... Ver mais
A empresa respondeu
this is the first and last time I've ever TRIED to use them, it's a joke I keep getting emails telling me that they've forwarded me to someone else who can help me but no one ever has! apparently no... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Manufacturers of signs, visual décor, and office products that identify brands, spaces, and individuals.
Informações de contacto
Gould Drive 1480, 38506, Cookeville, Estados Unidos da América
- inquiry@identitygroup.com
- identitygroup.com
1,3
Muito mau
73 opiniões
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
It hit me too late that the reviews…
It hit me too late that the reviews were fake. Without the support of the people in my bio, I could’ve lost it all.
23 de outubro de 2025
Opinião espontânea
We paid in advance the 100% of the…
We paid in advance the 100% of the signage (11K) and after chasing them for updates for six month they advise they never produce the sign.Now they refunded the money without even an apology. Very Unprofessional .
8 de junho de 2022
Opinião espontânea
this is the first and last time I've…
this is the first and last time I've ever TRIED to use them, it's a joke I keep getting emails telling me that they've forwarded me to someone else who can help me but no one ever has! apparently no one works in sales! if I didn't need the signs I wouldn't have been trying to buy some!
28 de julho de 2020
Opinião espontânea
My experience with DiverseID is always…
My experience with DiverseID is always a good one. My contact Belle McBride is the greatest. She always makes sure we're completely satisfied with our orders.
9 de janeiro de 2020
Opinião espontânea
Resposta da Identity Group
Hi Stacy. Thank you for your review. We're happy to hear that you're satisfied with your order. We look forward to working with you again in the future!
They make the interior signage task a…
They make the interior signage task a breeze, always there when you need them!! I wouldn' t use anyone else.
9 de janeiro de 2020
Opinião espontânea
Resposta da Identity Group
Hi, there! Thank you so much for your review. We're always happy to hear that our customers are happy!
Resposta da Identity Group
Hi Laurie - Thanks for your review. We're looking forward to working with you again in the future!
Identity Group always does a great job
Identity Group always does a great job, with our signage.
9 de janeiro de 2020
Opinião espontânea
Resposta da Identity Group
Thank you for taking the time to leave a review! We appreciate your feedback.
Always going the extra mile.
9 de janeiro de 2020
Opinião espontânea
Resposta da Identity Group
Thank you so much for taking the time to write us a review. We appreciate your kind words!
Order was incorrect but quickly…
Order was incorrect but quickly replaced.
9 de janeiro de 2020
Opinião espontânea
Resposta da Identity Group
Hi, there. We appreciate you taking the time to leave a review. We're sorry to hear that your first experience with Identity Group wasn't what you hope but happy to hear that you were pleased with your replacement. We work hard to make sure that all of our customers are happy, and we hope to work with you again in the future!
Art dept.did not follow the artwork we…
Art dept.did not follow the artwork we sent. Thus multiple proofs which delayed the order.Plus handling charges were much too high. Christine
6 de janeiro de 2020
Opinião espontânea
Resposta da Identity Group
Hi, there - Thank you for taking the time to write us a review. We're sorry to hear that you weren't happy with your experience with Identity Group. I'm going to pass along your review to our team so we can improve in the future!
Everything is great except the shipping…
Everything is great except the shipping cost was way out of line.
4 de janeiro de 2020
Opinião espontânea
Resposta da Identity Group
Hi, there! Thanks for taking the time to leave us a review. We're sorry to hear that shipping costs were not as you expected. We're continually working to improve our customer's experience, and will take your review into consideration as we make future changes.
Awesome Customer Service
Joey Massucco, and Louise Vallone always provide great customer service!
3 de janeiro de 2020
Opinião espontânea
Resposta da Identity Group
Hi, there! Joey and Louise are two of the best, and we're glad that you agree. We're looking forward to working with you again in the future.
Great job
Great job! Thanks for all your help in securing this order! Customer (and inspector) were very pleased.
2 de janeiro de 2020
Opinião espontânea
Resposta da Identity Group
So happy to hear that everyone was happy with their signs. Appreciate you taking the time to leave us such a positive review.
Customer service is excellent
Customer service is excellent
Quality is superb
Enjoy working with this plant
2 de janeiro de 2020
Opinião espontânea
Resposta da Identity Group
Hi, there! We're happy to hear that you had such a positive experience working with our team.
identity group gets its right
excellent company to deal with heads & tails above where it was years ago
2 de janeiro de 2020
Opinião espontânea
Resposta da Identity Group
Hi Dave! Thanks for taking the time to leave us a review. We've worked hard to improve our customer's experience in the past few years, and we're glad that you've noticed.
Thank you for the very quick response…
Thank you for the very quick response to my Order!!!!
Cindy Evers
2 de janeiro de 2020
Opinião espontânea
Resposta da Identity Group
Hi, Cindy! Thanks for taking the time to leave us such a nice review. We're happy to hear that you were happy with the response time on your order. Our customers are very important to us, and it's always great to hear from you! Looking forward to working together in the future.
Responses are quick and detailed
Responses are quick and detailed. Wide choice of products. Classy look.
Kathy Hannon a pleasure to work with
2 de janeiro de 2020
Opinião espontânea
Resposta da Identity Group
Kathy is one of the best, and we're glad that you agree! Looking forward to working with you again in the future.
Staff was outstanding in helping me…
Staff was outstanding in helping me figure out exactly what I needed; responded immediately and the product was delivered on time as promised!
2 de janeiro de 2020
Opinião espontânea
Resposta da Identity Group
Thank you for taking the time to write us a review, we're always excited to hear from happy customers!
Great service and ships fast
2 de janeiro de 2020
Opinião espontânea
Resposta da Identity Group
Hi there, thanks so much for your positive review! We appreciate your kind words and look forward to working with you again in the future.
A+ recommendation
Identity Group have been wonderful to work with over the past 15 years that I have been working with them. They are efficient, responsive to your needs and very flexible. There customer service is great !
18 de dezembro de 2019
Opinião espontânea
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