I've had a great experience with iGMS. The platform has been solid, but what really stands out is their customer support. Every time I've needed help, their team has been responsive, proactive, profes... Ver mais
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I have been using iGMS for about 2 years now to integrate the bookings of my house on various platforms and automate emails. Their customer service is quick, helpful and courteous.
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iGMS turned our chaos into calm. Juggling two listings on two platforms had us checking things all day long. Now we can see everything "at a glance." Streamlined end-of-the year financial reporting... Ver mais
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iGMS customer support is so helpful. As a somewhat technical person, but new to APIs, their customer support walked me through their docs and helped me automate some processes. They were clear and hel... Ver mais
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Informações sobre a empresa
Escrito pela empresa
iGMS is a top-rated vacation rental software that is designed to put your STR business on autopilot. Start a free 14-day trial.
Informações de contacto
105-185 Forester St., V7H 0A6, North Vancouver, Canadá
- +1 (425) 222-2922
- support@igms.com
- igms.com
4,5
Excelente
136 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente leva mais de um mês para responder
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
They have the best support team
They have the best support team. The app offers everything I need for my type of accommodation.
18 de setembro de 2023
Versatility of Use
I am only recently getting started. I have enjoyed the versatility of use and ability to customize as I need in an adapting environment. No complaints, would recommend to anyone starting out.
13 de setembro de 2023
Opinião espontânea
Resposta da iGMS
Hello Abraham,
A warm thank you for your positive remarks! We’re delighted to hear that you’re enjoying the versatility and customizable features of our platform as you get started. At iGMS, we strive to provide solutions that adapt to diverse needs, helping you navigate through ever-evolving environments with ease.
It’s heartening to know that you would recommend us to others. Your satisfaction is our reward, and we’re excited to continue supporting you as you explore and grow with our platform!
Wishing you a smooth and rewarding journey ahead with iGMS!
Best Regards,
iGMS Team
Very high value for the price
Very good price for a very very complete software. The best of all: how easy and quick is to talk with customer service if you have to solve any issues.
21 de setembro de 2023
Opinião espontânea
Resposta da iGMS
Hello Alejandro,
Thank you immensely for sharing your wonderful experience! We’re thrilled to know that you find our software comprehensive and our pricing agreeable. It’s our aim to offer robust solutions that bring maximum value to your experience.
We’re especially delighted to hear your appreciation for our customer service. Swift and effective communication is our mantra, and we’re here to ensure any issues you encounter are resolved promptly and smoothly.
Your satisfaction and ease are our top priorities, and we’re excited to continue providing you with exceptional service and support!
Warmest Regards,
iGMS Team
IGMS Support is fantastic
IGMS Support is fantastic. There are a lot of options for channel managers and they probably all do many of the same tasks. I can say though that IGMS system does it all and it works. If that is not enough, their support is extremely responsive and give you clear answers!
18 de setembro de 2023
Resposta da iGMS
Hello Derek,
Huge thanks for your glowing review! We’re overjoyed to hear that you find our system effective and our multitude of options accommodating. At iGMS, we strive to craft solutions that are as versatile as they are reliable, ensuring a smooth sailing experience for you.
Your kind words about our support team are the cherry on top! We pride ourselves on being there for you with swift responses and clear, concise solutions. Knowing that we’ve been able to meet your expectations fills our hearts with joy!
Once again, thank you for your encouraging words! We’re committed to maintaining this level of service and are excited to continue supporting your journey with iGMS.
Warm Regards,
iGMS Team
Very good customer service
Very good customer service. iGMS people replying quickly for any problem you have . I had an issue with integration with Booking.com , iGMS support helped me quickly to resolve that.
18 de junho de 2023
Opinião espontânea
Resposta da iGMS
Hi Yury,
Thank you for your positive feedback! We're glad we could assist quickly and resolve your issue with Booking.com integration. It's our goal to provide responsive and effective support whenever you need it. We’re here to ensure your experience with iGMS is smooth and enjoyable!
Best Regards,
iGMS has made the process move a lot…
iGMS has made the process move a lot smoother and easier. Having everything in one place and being able to manage it all under one umbrella has made my life easier. Added bonus to connecting the users to a platform for getting units cleaned. I’m happy with the service provided.
20 de junho de 2023
Opinião espontânea
Resposta da iGMS
Hi James,
We greatly appreciate your positive feedback and are glad to hear that iGMS has made your management processes smoother and more organized! It’s wonderful to know that our unified platform and additional features, such as connecting users to cleaning services, have been beneficial to you.
Our goal is to continue providing top-notch service and adding value to your experience. We’re elated that you are satisfied with our service, and we are here to assist you with any needs or inquiries you may have.
Thank you once again for sharing your delightful experience. Your satisfaction is our motivation, and we look forward to keeping up the good work!
Best Wishes,
iGMS Team
Waste of time and very limited options.
I spent 2 days setting up my accounts only to find that the support is non-existent. They do not accept phone calls only emails and very slow texts. The pricing on my listings went bizerk when I signed up- doubling my nightly rates.
And there is no way to send pdf attachments required by my HOA and township. Their messaging platform only allows you to send JPEG, PNG, and GIF format images. Why do I need to send pictures? I need to attached fillable pdfs for individualized contracts and registration information collected for my HOA.
24 de fevereiro de 2023
Opinião espontânea
Resposta da iGMS
Hello Michael,
Thank you for sending your feedback, it is very important to us. We´re sorry to hear that your experience wasn't the best.
Currently Airbnb API doesn’t allow sending attachments using the messaging, it’s not even possible on their end. The only workaround would be to send links to the files that you wish to send them.
We are constantly working to improve our services, and if you have any other suggestions, we are always here for you at support@igms.com
Best, iGMS Team
Basically half baked semi-expensive solution
As of February 2023 IGMS is like a half completed software, where they give a bit of everything but nothing works properly.
The Inbox system is a nice feature to have with the most basic functions but we experienced a bug where reservations would keep loading forever, you would be able to see the guest typing their messages go through but not able to interact with it. This leads to going back to each platform to respond to them which defeats it's entire purpose.
As mentioned by another user the multi-calendar is arguably inspired out of an outdated version of Windows-98 where you can only see a line(row) of how many dates actually fit in your screen size in my case about a 7(week). This causes you to scroll right and left to get to the dates you need. Don't even get me started on reservations over 7 nights where it's more likely for you to find the end of the universe than have it displayed in one screen.
Rate and price handling is atrocious with the system not able to apply changes in multiple platforms efficiently and leading to unexpected errors or very long waiting times if it actually succeeds.
Channel warnings are a complete overthought since there is no way to tell where or what is causing trouble. You should expect your entire calendar filled with a (RED warning /!\ sign) screaming absolutely nothing cause they actually don't say what's wrong. If by any chance you manage to find the problem, you shouldn't be expecting to fix it your self since the user error messages look like: (Code: 20 Message: Option [1]: Property content is required)
Minor issues in secondary pages or menus like "save buttons" not coded yet almost cause the platform to be unusable but they get away with it since everyone is using workarounds. IGMS themselves and I quote stated: "dev team informed us that the issue is identified as a bug"
all this brings us to the last point the support team!
Potentially the most used feature and a much needed one for this junk pile of software.
They are very polite, and on-stand by 24/7 and that about sums up all the good points.
You should expect reaching out constantly for updates since they never reach back to you.
For a minor-to-average issue they need about an average of 5-7 business Years to take care of your problem. To their benefit it's not their fault. They seem to be the connecting link between the (customer and the devs) which are "actually" the ones problem-solving.
All this asynchronous communication is the cherry on top since support is not "actually" 24/7. What they mean with that in their "advertising" is that they "actually" pay someone to be online so they can sent you sorry cards about understanding the problems this causes to your business.
To sum up this is nothing more than a genuine review of our story with IGMS the exact way we experienced everything.
-If you are a property owner reading this do not let this influence you but be WARNED if you have more than 4 properties the trial period of (15Days) is not enough time for their dev team to debug your issues when joining.
-If you are IGMS reading this know that it's better to make a bit less with 100% consistency than everything for 50%. And FFS give your customers some updates on support cases, it's very tiring to play ring around the Rosie all the time.
The only reason this is a 3 star review is because they haven't finished our support cases to fix our issues mentioned above, which if they succeed they get to keep it as mediocre. If not I will be updating this review to it's actual (-5) minus that is :) star equivalent.
If they actually update their software we will also be updating our review.
If this get's taken down or flagged we'll make sure to make a copy of it viral.
Negative publicity is still publicity anyways so. . .
**************************
(1 Star) - Update: Error 404 support never found!
If you happen to find them please contact your local police department and have them turned in immediately. . .
Bottom line don't risk wasting your money on iGMS.
25 de janeiro de 2023
Opinião espontânea
Resposta da iGMS
Hello Kostas,
Thank you for taking the time to share your feedback with us! We are sorry to hear that you had some challenges using our app. As we have checked our development team already resolved all the issues that you have registered. As for the calendar, we would recommend you checking our single calendar: you can see the whole month there that fits on every screen https://www.igms.com/help/knowledge-base/airbnb-single-property-calendar/
As for our support team, we work 24/7 on weekdays and 9-5 EST on Weekends. We do understand that tickets may need a bit of time to resolve, but our developers are investigating the issues thoroughly to give you the best possible resolution. As soon as they give us updates, we send it to the users right away so you can have the resolution from them ASAP.
Please accept our appreciation for you in writing this review, we do deeply care about our hosts and the experience you have on our platform.
Also - we are planning on lots of updates and releases this year, which will lead to much diverse functionality of iGMS.
Let us know if you will have any questions or concerns, we will be happy to help with anything needed!
Best, iGMS Team
I am using IGMS for a couple years now…
I am using IGMS for a couple years now and I tried different software before and now I am choosing to stick with the best! They have multiples features and they always stay up to date about new fonctionnalities. I also appreciate there help whenever I need it!
29 de novembro de 2022
Opinião espontânea
Resposta da iGMS
Hello Claudia,
Thank you very much for your positive review! We are really happy to hear that iGMS has been useful to you. If you have any questions or ideas on how to make your experience with iGMS better, please share them with us at support@igms.com.
Best regards,
iGMS Customer Experience Team
I was going to signup with IGMS
I was going to signup with IGMS, however when I did a few things occurred: my smart pricing was removed from AIRBNB thus it went back to flat pricing when connected, booking.com was a nightmare, then customer service was horrible no one to assist do the integration process was just disappointing and when they do finally respond just rude. But I bet they will delete and not let individuals see the truth.
26 de setembro de 2022
Opinião espontânea
Resposta da iGMS
Hello Team,
Thank you for taking the time to share your feedback with us! We are sorry to hear that you had some challenges using our software.
We are constantly improving the product for our customers. We are very sorry to hear that you've had an unpleasant experience, but we appreciate your opinion and we will take it as workable feedback.
If you have any questions, you know where to find us at support@igms.com or via Live Chat.
Best, iGMS Team
IGMS has been a very effective platform…
IGMS has been a very effective platform for managing my vacation rental. They integrate everything very easily.
3 de setembro de 2022
Opinião espontânea
Resposta da iGMS
Hello Mike,
Thank you for your positive review. We are glad to hear that you like the software!
In case of any questions, we are here to help at support@igms.com or via Live Chat.
Regards,
iGMS Customer Experience Team
Great platform…
IGMS platform is great for organizing your properties and listings in one place for easy managing.
27 de agosto de 2022
Opinião espontânea
Resposta da iGMS
Hello Rob and Laura!
Thank you for your feedback, We are happy to hear that you like our software! We are here to help you grow your business, and are honored that you have chosen us to be your partner! If you have any questions, you know where to find us at support@igms.com or via Live Chat.
Best, iGMS Team
Love this service
Love this service! Helps me keep everything fornmy listings in order. I really enjoy the ability to see monthly revenue!
15 de agosto de 2022
Opinião espontânea
Resposta da iGMS
Dear Melanie,
Thank you very much for leaving a positive review! We value your feedback and are always delighted when we have happy customers. Thank you for using iGMS! If you have any questions or ideas on how to make your experience with iGMS better, please share it with us at support@igms.com.
Best,
iGMS Customer Experience Team
IGMS ROCKS!!
IGMS has many great features that you don't find natively on OTA / STR platforms. My favorite is the ability to schedule messages, direct book and manage multiple properties and booking sites in one place. It saves me a ton of clicks and time so I can be more efficient. IGMS rocks!!
15 de julho de 2022
Opinião espontânea
Resposta da iGMS
Hello Dustin,
Thank you very much for leaving a positive review about iGMS. We are really happy to hear that you like our features. We hope you will continue being a satisfied iGMS customer for many years moving forward.In case of any questions, we are available at support@igms.com or via Live Chat 24 hours on weekdays and from 9 AM to 5 PM EST over the weekend.
Best regards,
iGMS Customer Experience Team
Seamless syncing of my multi-platform short term rental business
With IGMS I’m able to seamlessly sync my operations on various platforms. My team has access to the information thereby preventing redundancy within our workflow.
8 de julho de 2022
Opinião espontânea
Resposta da iGMS
Hello Team,
Thank you very much for your positive review! We are really happy to hear that iGMS has been useful to you! In case of any questions, we are available at support@igms.com or via Live Chat 24 hours on weekdays and from 9 AM to 5 PM EST over the weekend.
Best regards,
iGMS Customer Experience Team
I've had a great experience with IGMS…
I've had a great experience with IGMS so far. They have a competent team and a fantastic product. I've tried several alternatives before, and I am comfortable saying IGMS is one of the best vacation rental solution available.
27 de junho de 2022
Opinião espontânea
Resposta da iGMS
Hello Maria,
We are so pleased to hear that you are satisfied not only with the product itself but also the service provided. Thank you, we are glad to assist you whenever you need us at support@igms.com or via Live Chat 24 hours on weekdays and from 9 AM to 5 PM EST over the weekend.
Best regards,
iGMS Customer Experience Team
Resposta da iGMS
Hello Emils,
Thank you for the positive review! We are glad to hear that iGMS is a great solution for you. Have a great day.
Best regards,
iGMS Customer Experience Team
iGMS has been a total game changer.
iGMS has been a total game changer for us. Even though we had synced calendars and set a 24 hour between reservations rule, the platforms we list on were consistently double booking. I found iGMS and no more issues! Also love how it allows me to automate things consistently over all platforms.
Jill Friends
Swafford Valley Creekside Cottage
14 de junho de 2022
Opinião espontânea
Resposta da iGMS
Hello Jill,
Thank you for your kind and honest review of iGMS! We are happy to hear that the problem with double bookings is finally solved for you. We wish you all the best in expanding and scaling your business further. In case of any questions, we are available at support@igms.com or via Live Chat 24 hours on weekdays and from 9 AM to 5 PM EST over the weekend.
Best regards,
iGMS Customer Experience Team
IGMS was the best decision i ever made
Great software. The look & feel is great, user friendly, personal training and easy to understand.
I've moved from a different system, and the transition was smooth.
Very happy with my decision to use IGMS
26 de maio de 2022
Opinião espontânea
Resposta da iGMS
Hello Emilios,
Thank you for your positive reviews! We are glad to hear that the transition from another provider was smooth and easy for you.
We wish you all the best in growing your business, and will be happy to help you along the way.
Best regards,
iGMS Customer Experience Team
IGMS has been a great platform
IGMS has been a great platform. It has been easy to manage all my properties and listings. I'm sure that any upgrades to the software can help. Will recommend.
25 de maio de 2022
Opinião espontânea
Resposta da iGMS
Hello Jacqueline,
We would like to thank you for leaving positive review about iGMS. We are excited to see how your business grows and develops.
In case of any questions, we are available at support@igms.com or via Live Chat 24 hours on weekdays and from 9 am to 5 pm EST over the weekend.
Best regards,
iGMS Customer Experience Team
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