iiko Opiniões 

127
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Absolutely superb fast service from iiko, our problems were resolved in less than an hour after our system took itself offline. All data was quickly and correctly re-synced and we are up and runnin... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We have been using iiko for the last two years now and have today purchased our third till system from them. Iiko have a great customer service, second to none. Highly recommend.

A empresa respondeu

Classificada 5 em 5 estrelas

As a new customer, we've just gone live with our first venue. It's early days but the system is functionally rich and supports what we do extremely well. The tech support is fantastic, friendly, appr... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great system, all managed via internet, a lot more functionality than our previous provider. Our old member discount cards have all been added to the system without any issues. The sales guys were g... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de software
  2. Serviço de empresa para empresa
  3. Computação em nuvem
  4. Fornecedor de terminais de pagamento automático
  5. Empresa de software
  6. Fornecedor de equipamento para lojas

Escrito pela empresa

iiko is redefining what POS can mean to F&B businesses and what value they can expect from it – transforming their point of sale to their point of success. Management system helping more than 45,000 restaurants, bars and shops worldwide to boost profits and grow!🚀


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

127 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(127)

0 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

top service supplier

There is always someone on the other end of the text message. They are very quick to reply morning noon and night. Top class outfit. Can’t recommend them enough. ***** 5 stars without a doubt

18 de outubro de 2019
Opinião espontânea
logótipo da iiko

Resposta da iiko

Steve thank you,
As one of our first UK customers, we are very proud to have received such a high rated review and kind words also.
I look forward to showing you the new features we have developed in iikoWeb to make your busy business life that little bit easier.
Heres to another year of working together!
Customer Success Team

Classificada 1 em 5 estrelas

This is the worst system with only…

This is the worst system with only online text as support. I have so many problems causing constant embarrassing issues with the customer. 5 weeks on still no better, poor support I'm now buying another system.

7 de outubro de 2019
Opinião espontânea
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Resposta da iiko

Sherry, I’m sorry to hear about your bad experience, as you can see from previous reviews we’re normally known for our exceptional attention to detail, and we regret that our team have fallen short of expectations in this case.

My name is Jamie Spencer and I am a Senior Business Analyst for iiko. I would really appreciate the opportunity to speak with you to truly understand the situation and to offer our support and focus to prove our worth to you and your business.

Classificada 5 em 5 estrelas

Good service by Aaron and when required…

Good service by Aaron and when required went over and to expedite things for us

29 de agosto de 2019
Opinião espontânea
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Resposta da iiko

Hi Lia,

Thank you for the kind review. We hope you enjoy the system moving forward. We are always here to help if you need anything!

Thanks,

Customer Success Team

Classificada 5 em 5 estrelas

One of the most intuitive software programmes.

One of the most intuitive software programmes I have ever come across in the EPOS market. Unbelievable how quick and easy it is to customise the front end via the back end. Add a new product to your menu. 4 clicks and front end updated in real time. Encounter a problem, text their support service and wait 2 minutes for an answer. It's a great system.

I would highly recommended to any organisation who wants a Epos system that you easily manage and control costs.

16 de agosto de 2019
Opinião espontânea
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Resposta da iiko

Hi Stephen,

Thank you for your gleaming review! We have a lot more exciting features on the way and look forward to growing our relationship further.

Many thanks,

Dan

Classificada 5 em 5 estrelas

The system has been superb for my…

The system has been superb for my business! It was very easy to train my small team to get up to grips with it.

The back office reports are great and helped me to get a better understanding of my sales numbers and where we are currently at.

My account manager Natalie has been incredibly patient when dealing with all my questions! And also support team have been great at sorting things quickly.

All in all a great experience I would recommend : )

31 de julho de 2019
Opinião espontânea
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Resposta da iiko

Hi Jane

We are thrilled that you are enjoying the service!

Thank you for taking the time to leave an amazing review.

Many thanks,

Aaron

Classificada 5 em 5 estrelas

Exceptional Service and Support

I went with iiko after looking at a few other options, ordering was straightforward and they took our existing menu and loaded it into the POS system. A training session was booked and we covered off how to operate it.

So far so good, however when we went live we discovered that some things on the menu which are easy to write down manually need some more thought when running an automated system. And here is why I’m giving 5 stars...

The support is exceptional. I got set up on a chat in the Telegram app which connects me directly to support. If I want a menu item added, or modifiers on existing products, it’s done within minutes. On the first day we discovered loads of things which needed modified, but they were actioned right away, which meant we could request a change, have it actioned and get it on a live order within minutes.

There’s a back office web app as well with lots of useful metrics such as average table bill cost, which can highlight where we need to do some more upselling. I’ve also taken out a couple of licences for iikoWaiter 5, which allows us to use a phone or tablet to take orders at the table, interfacing directly to the till.

Very highly recommended.

16 de julho de 2019
Opinião espontânea
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Resposta da iiko

Hi Paul,

Thank you for choosing iiko, I'm glad we were able to resolve any initial teething problems.

Our support team will always endeavor to assist or modify any requests you may have ASAP.

Thank you for your outstanding review!

Many thanks,

Harry

Classificada 5 em 5 estrelas

The system set up process has exceeding…

The ease system set up process has exceeded expectations. Support have always been on hand whenever I have questions or need any help. The system itself has been great for my Cafe and been easy to train my staff on.

5 de julho de 2019
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Resposta da iiko

Hi David,

That is fantastic to hear we have surpassed your expectations. We hope we can keep doing this as we continue working alongside your business.

Thanks again for taking the time out to leave your honest feedback.

Customer Success Team

Classificada 5 em 5 estrelas

The right decision for our bar/restaurant...

We scoured the market looking for the right product, knowing what we wanted but having to look within a specific budget. Both Kieran and Harrison are extremely knowledgeable, professional, friendly and offered the best product. The iiko system is so user friendly, straight forward and logical and far superior to all of the other systems we demo'd. I know we have made the right decision for our Bar/Restaurant business. We look forward to working with you both and buying you beer!

5 de julho de 2019
Opinião espontânea
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Resposta da iiko

Hi Natalie,

Thank you for leaving us this glowing review!

We are delighted to hear you have made the right decision for you business.

We are too look forward to working with you and will be waiting for that beer : )

Thanks again
Simon

Classificada 5 em 5 estrelas

Excellent service

The system has been easy to use Natalie was great at showing us how it all worked. Support has been fantastic

27 de junho de 2019
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Resposta da iiko

Hi George,

Thank you for taking the time to leave us feedback. I am glad to hear you have had you a positive experience.

We look forward to continuing to support your business.

Many Thanks
Aaron

Classificada 5 em 5 estrelas

Great customer support

26 de junho de 2019
Opinião espontânea
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Resposta da iiko

Hi Mojay,

Thank you very much for taking the time out to leave us a review! We are happy to hear you have received fantastic support.

Many Thanks
Natalie

Classificada 5 em 5 estrelas

All round fantastic service

All round fantastic service.

The sales manager was extremely helpful and provided valuable advice and also helped us secure a great deal for card processing.

The team at iiko have been responsive, helpful and made sure I'm using the system to the best of its abilities. Natalie has been great as a port of call for support.

Would highly recommend.

21 de junho de 2019
Opinião espontânea
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Resposta da iiko

Hi Andrew,

Thank you very much for taking the time out to leave such a great review!

We are excited to have you on board and look forward to growing alongside your business.

Many Thanks
Aaron

Classificada 5 em 5 estrelas

Happy Customer

Easy to use system and very helpful support team who try and accommodate all your needs

21 de junho de 2019
Opinião espontânea
logótipo da iiko

Resposta da iiko

Hi Sheikh,

Glad to hear the system has been easy for you to use. Our support team are always on hand should you require any assistance.

Thanks again,
Natalie

Classificada 5 em 5 estrelas

Friendly and efficient support for my…

Friendly and efficient support for my start up business. I’d particularly single out Natalie, Jamie and Kirill. Highly recommended.

12 de junho de 2019
Opinião espontânea
logótipo da iiko

Resposta da iiko

Hi Emma,

Thank you for your review. We are happy to hear we have been able to help support your business and look forward to growing alongside it.

I will happily pass on the positive feedback to those staff members also.

Many Thanks
Simon

Classificada 5 em 5 estrelas

Easy to work with

Easy to work with. Friendly. Efficient. Helpful. Easy to install and set up. Great aftercare team.

1 de maio de 2019
Opinião espontânea
logótipo da iiko

Resposta da iiko

Hi Paul,

I am glad to hear the system has been simple yet effective for you to use.

We are always on hand to offer any support throughout your time with us.

Thanks again!

Natalie
Customer Success Manager

Classificada 5 em 5 estrelas

Couldn't be happier with the product or…

Couldn't be happier with the product or service!

The hardware is of great quality and was easy to set up. It is extremely easy to learn and is very user friendly.

All the staff I have dealt with are incredibly efficient, easy to communicate with and have answerd all queries within minutes.

Would and have recommend this company to everyone who has been of interest.

Excellent service on all levels.

30 de abril de 2019
Opinião espontânea
logótipo da iiko

Resposta da iiko

Hi Calum,

Fantastic to hear that you are happy with both the system and the team.

We look forward to working with you going forward and as usual we are on hand for any further support.

Thanks again!

Natalie
Customer Success Manager

Classificada 5 em 5 estrelas

The product is first class but it is the service that is exeptional

The product is first class but it is the ongoing service which is brilliant.
I could not run my coffee shop without thier assistance
Top people, great service and product.
George Murray
Owner Coffee Diem

30 de abril de 2019
Opinião espontânea
logótipo da iiko

Resposta da iiko

Hi George,

We're really happy that you've enjoyed your experience with iiko so far! We're looking forward to supporting your business going forward.

Thanks again!

Natalie
Customer Success Manager

Classificada 5 em 5 estrelas

A VERY satisfied customer

It was very difficult to choose a POS system with all the options available. I researched each one and read all the reviews. iiko didn't actually have any reviews because they are new to the UK but they offered everything I needed for my restaurant at no extra cost for services like reservations, 24 hour support, etc.
I have been using iiko for a month now and I'm so happy I made the choice of going with them. The 24 hour whatsapp support is an unbeatable feature. The team goes above and beyond to attend my needs and resolve any issues that arise immediately.

30 de abril de 2019
Opinião espontânea
logótipo da iiko

Resposta da iiko

Hi Oriana,

Thank you for taking the time out to leave us our very first glowing review : )

I am happy to hear the system has been effective for your business.

As usual we are always on hand should you require any assistance.

Thanks again!

Natalie
Customer Success Manager

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