Just gorgeous, and doesn’t just smell good, it soothes, nourishes and relaxes, buying my way through the whole range one by one, everything that is said about this stuff is true ♥️
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Leia as opiniões dos outros
Poor customer delivery and communication. Have been told several times that my order will be delivered and then it is not. I myself have made products and if there is any likely delay, would be nice... Ver mais
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The balm was lovely and smelt divine, but unfortunately I had an allergic reaction to it, which ILA apothecary thought was most likely due to one - or more - of the essential oils in the product. Thei... Ver mais
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Promised much and exceeded my expectations. Beat the blues strangely does just that. I have ME and this product is my go to day and night. Unlike mainstream perfumes which are beautiful to smell yet d... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Pioneering and Award-Winning ilapothecary is Here to Heal with 100% Natural Products with Purpose, offering a Cutting-Edge Synergy of Naturopathy, Homeopathy, Herbology & Phyto-Actives. Our products are hand-blended with love in the United Kingdom, infused with Powerful Remedial ingredients to counteract the Stresses of Modern Living; environmental and digital pollution, mental stress, hormonal imbalance and body fatigue. ilapothecary is here to nurture the mind, body, skin and soul; to strengthen, balance, hydrate and heal. Numerology reinforces the intent of each product. Number 27 beats the blues, and 55 helps you let go. Find your number - Find Yourself.
Informações de contacto
99 Kensington Church Street, W8 7LN, London, Reino Unido
- info@ilapothecary.com
- ilapothecary.com
3,4
Aceitável
22 opiniões
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Respondeu a 75% das suas opiniões negativas
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Disappointing
I am staying in Portugal for 2 months and ordered some products from Ilpothacary on 12th May to use whilst I am here. They said they could deliver. I spent approx £120. The products have not arrived. I was informed by the tracking they were held in customs due to a discrepancy with the paperwork. I contacted the company to let them know but they did nothing to help. In the end I was so frustrated dealing with Ilpothacary and the Portuguese postal service I told them to send the shipment back. That was 2 weeks ago. Not only have I not received the refund but I also have received no response to my emails or a complaint I made through PayPal. The products may be quite nice but the customer service is appalling. I feel sure the refund will be issued through PayPal based on non delivery. Their business functions in a very crowded space where repeat business and customer loyalty is important, I’m not sure their level of customer service is enough to achieve and maintain that. I will not be purchasing from them again.
6 de junho de 2024
Opinião espontânea
Resposta da ilāpothecary
Dear Louise,
Thank you for your feedback. We were sorry to read your comments, particularly as our team responded within 48 hours and issued a full refund for your order.
Tracking information indicated that the parcel was held with local customs pending recipient action, and it appears that collection arrangements were not completed. As is standard with international deliveries, customs handling and any required follow-up are typically the responsibility of the recipient.
We do appreciate you reaching out and are pleased to see your continued orders to UK addresses, which tend to offer a smoother delivery experience without customs involvement.
With love,
the ilapothecary team
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