The initial interactions were great, and while on the trip I repeatedly heard from many others who have booked with you more than once, and were also happy. And the best test was when I was on the tr... Ver mais
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Easy to contact. Dan from Perth was friendly and helpful. Important information was verbally provided. Our 3rd booking with Imagine and the service has been great every time.
This is my 3rd holiday ive booked with Imagine Cruising. The staff are helpful, in particular, Viran who has done the last two. It's good that she can bring up my information from the previous one.... Ver mais
A empresa respondeu
Very responsive, gave us options that suited us. Had to be reminded a couple of times about our starting point. Corrections made on the phone didn't carry through to the confirmation documents. Will h... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. We create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations - transforming everyday travel into extraordinary adventures…
Informações de contacto
Level 10, 21 Queen Street, 1010, Auckland, Nova Zelândia
- (09) 941 2549
- customersupport@imaginecruising.co.nz
- imaginecruising.co.nz
4,7
Excelente
402 opiniões
Pede aos clientes que escrevam opiniões
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Scott MacPhee from Imagine Holidays
Scott MacPhee from Imagine Holidays, made my trip so easy. He was great to deal with, and so helpful.
Thankyou Scott.
Azamara Journey was fantastic, I have never done a cruise before, and now have no hesitation about doing another one.
1 de fevereiro de 2025
Opinião espontânea
Resposta da Imagine Cruising New Zealand
Dear Angela,
Thank you for your lovely feedback! We're so pleased to hear that Scott made your trip planning easy and that you had such a fantastic experience on Azamara Journey.
It’s wonderful that your first cruise was such a success, and we’re thrilled to hear you’re already considering another! If we can assist with any future travel plans, we’d love to help.
Kind Regards
Josh
Customer Support
Fabulous cruise
From the very beginning, right until the end, everything happened just as it should have.
This was a spontaneous purchase of a Cruise around South Africa.
It was our 1st EVER Cruise
Our 1st EVER time of going to South Africa
And possibly, more importantly, the 1st EVER time I've used a travel agent (although we travel abroad a lot, normally I do all the bookings myself).
EVERY SINGLE THING happened just as it should have, from pick up at airport to drop off at cruise terminal.
I can't praise Viran highly enough.
25 de janeiro de 2025
Opinião espontânea
Resposta da Imagine Cruising New Zealand
Dear Lindsay,
Thank you for your fantastic five-star review! We’re absolutely delighted to hear that your very first cruise, your first visit to South Africa, and your first experience booking with a travel agent all went seamlessly from start to finish. It’s wonderful to know that everything unfolded exactly as it should have, allowing you to fully enjoy your journey without any stress.
A spontaneous adventure like yours is always exciting, and we’re thrilled that Viran was able to make it such a smooth and memorable experience. She takes great pride in ensuring every detail is perfectly arranged, and your kind words will certainly mean a lot to her.
We truly appreciate your trust in Imagine Holidays and hope this won’t be your last cruise or your last time booking with us. If you're ever tempted by another adventure, we’d love to help create another incredible experience for you.
Warm regards,
Harrison
Senior Customer Support Executive
Left my husband (90) and myself (73) at…
Left my husband (90) and myself (73) at Sydney Airport. We had made ourselves known to the rep meeting us but she left us. She walked too fast and we lost her but she did not come back to look for us.
You apologized. thanks
9 de janeiro de 2025
Opinião espontânea
Resposta da Imagine Cruising New Zealand
Good Morning Sue,
I appreciate you taking the time to provide your feedback from your recent holiday travel with us. As I hope your conversations with my team after your departure have reassured you, we take all of our passenger feedback extremely seriously and as the best opportunity to improve the services we provide.
Again, I would like to apologise for the difficulty you experienced with your transfer service in Sydney. It has been referred to our travel partners for correction as it is certainly not the service we want or expect for our passengers.
I also think it is important to acknowledge that as soon as we were made aware of the issues that took place, we also provided you with a full reimbursement of the expense that you were put to from the transfer leaving early as well as offered you an additional Future Holiday Voucher for the difficulty that you were put to.
It is of course incredibly regrettable that this was the start to your holiday package, but I can assure you that we did everything in our power to assist you as soon as we were made aware.
Kindest Regards,
Harrison
Senior Customer Support Executive
The customer service is fabulous
The customer service is fabulous, every agent I have spoken with are helpful and courteous. The holidays are amazing, very well curated. I am booking my 5th holiday with Imagine, very happy to recommend the company
6 de fevereiro de 2025
Opinião espontânea
Resposta da Imagine Cruising New Zealand
Dear Helen,
Thank you so much for your kind words and for taking the time to share your experience! We are absolutely delighted to hear that you’ve found our customer service to be fabulous and that every interaction with our team has been helpful and courteous. Providing exceptional service is at the heart of everything we do, so it’s wonderful to know that our team has made such a positive impression.
It’s also fantastic to hear that you’ve enjoyed our carefully curated holiday packages. We take great pride in crafting unforgettable experiences, ensuring every detail is thoughtfully planned to provide you with seamless and memorable journeys. Knowing that you’re booking your fifth holiday with us is truly the highest compliment—your continued trust and loyalty mean the world to us.
Thank you for recommending Imagine Holidays. We can’t wait to help you plan many more incredible adventures in the future!
Best regards,
Harrison
Senior Customer Support Executive
Great experience
Jenna was really helpful, considerate and super competent
2 de fevereiro de 2025
Opinião espontânea
Resposta da Imagine Cruising New Zealand
Dear Pam,
Thank you for your fantastic five-star review! We’re absolutely delighted to hear that you had such a great experience with Imagine Holidays. Jenna will be thrilled to know that her helpfulness, consideration, and expertise made a positive impact on your booking journey.
Providing exceptional service and ensuring a seamless experience for our guests is always our goal, and it’s wonderful to know that Jenna delivered just that. Your kind words truly mean a lot, and we appreciate you taking the time to share your feedback.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to helping you create more incredible holiday experiences in the future!
Best regards,
Harrison
Senior Customer Support Executive
Helpful Customer Support
I had been having some difficulty booking shore excursions for my upcoming cruise, so contacted Joshua at Customer Support. I was very happy with his working through my issue (not a fault of Imagine Holidays) and then putting me in contact with Tara at Azamara Customer Support who was able to help me. He was helpful, pleasant to deal with and even followed up with an email to let me know I could contact him if I had any further concerns. Great job!
13 de dezembro de 2024
Opinião espontânea
Resposta da Imagine Cruising New Zealand
Dear Des,
Thank you so much for your thoughtful review! I’m delighted to hear that I was able to assist you with your shore excursion booking concerns and connect you with Tara at Azamara Customer Support to resolve the issue.
I always strive to ensure our customers feel supported and informed, so I’m glad you found the process helpful and pleasant. Your kind words mean a lot and motivate me to continue delivering the best service possible.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Wishing you a fantastic cruise experience!
Kind Regards
Josh
Customer Support
Really good and prompt responses to any…
Really good and prompt responses to any queries.
Dealing with the customer support team is always a pleasant experience.
21 de novembro de 2024
Opinião espontânea
Resposta da Imagine Cruising New Zealand
Dear Sally,
Thank you for your kind words and for leaving a five-star review! We’re thrilled to hear that you’ve found our responses prompt and your interactions with our customer support team pleasant. Providing a seamless and enjoyable experience for our guests is always our top priority, and your feedback reassures us that we’re achieving that.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Harrison
Senior Customer Support Executive
i was looking the time
i was looking the time, what time i will prepare my trip documents
18 de novembro de 2024
Opinião espontânea
Resposta da Imagine Cruising New Zealand
Hello Aboubacar,
Thank you for taking the time to reach out and thank you for leaving us a positive review! I have taken a look on our side of things from the details you have provided me, and I unfortunately cannot seem to locate a holiday booking under your name.
If you would like to get in touch with my Customer Support team with your booking reference, we can hopefully assist you further.
Thank you again for your time!
Kind Regards,
Harrison
Senior Customer Support Executive
Very Helpful Consultant
Scott was very helpful guiding us through our options and spent time with us choosing the best options.
23 de outubro de 2024
Resposta da Imagine Cruising New Zealand
Dear Michele,
Thank you for your kind words! We're thrilled to hear that Scott was so helpful in guiding you through your options and took the time to ensure you selected the best ones for your trip.
Providing personalised service is something we always strive for, and we're glad Scott made the process smooth and enjoyable for you.
We look forward to assisting you with more wonderful travel experiences in the future!
Kind Regards
Josh
Customer Support
Prompt & very helpful
15 de outubro de 2024
Resposta da Imagine Cruising New Zealand
Dear Joanne,
Thank you for your feedback! We're delighted to hear that you found our team prompt and very helpful. Providing efficient and attentive service is always our priority, and we're glad we could assist you.
We look forward to ensuring the rest of your experience is just as positive. If you have any further questions or need assistance, don't hesitate to reach out.
Kind Regards
Josh
Customer Support
Scott MacPhee - Agent in Brisbane Office (on NZ shift)
Scott MacPhee - your agent in Brisbane - was great.
He was concise, helpful, and available as required.
We would deal with him again with pleasure.
9 de outubro de 2024
Resposta da Imagine Cruising New Zealand
Dear Alan & Cheryl
Thank you for your fantastic review! We’re delighted to hear that Scott provided you with such helpful and attentive service. We will be sure to pass along your kind words to him.
It's great to know you'd be happy to work with him again, and we look forward to assisting you with more wonderful experiences in the future!
Kind Regards
Josh
Customer Support
Resposta da Imagine Cruising New Zealand
Dear Susan,
Thank you for your kind review! We're delighted to hear that you had a pleasant experience and found our representative knowledgeable.
We always strive to provide the best service and ensure all your questions are answered thoroughly. We look forward to assisting you again in the future!
Kind Regards
Josh
Customer Support
Fast and efficient
Fast and efficient. Listened to our requests and explained the process once we connected with the cruise line.
29 de agosto de 2024
Resposta da Imagine Cruising New Zealand
Dear Marilyn,
Thank you for your wonderful feedback! We’re delighted to hear that you found our service fast and efficient.
Our team takes pride in listening to our clients' requests and ensuring a smooth process when connecting with the cruise line.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to helping you with your next adventure!
Kind Regards
Josh
Customer Support
BOOKING A HOLIDAY WITH IMAGINE HOLIDAYS
I'm only at the start of our holiday experience but to date I have been impressed with the efficiency of the service I have received.
It was obvious when we contacted Imagine Holidays with regard to our interest in booking a cruise/tour that our consultant was very experienced in providing all the answers in advance.
We were then confident about making the decision to book and pay our deposit the same day.
We were guided through filling out the
forms online it was all stress free.
18 de setembro de 2024
Resposta da Imagine Cruising New Zealand
Dear Alison,
Thank you so much for your wonderful feedback! We're delighted to hear that you've had a positive and stress-free experience with us.
It's fantastic that our consultant was able to provide all the information you needed, giving you the confidence to book your trip with ease.
We're here to ensure everything goes smoothly, and we can't wait to continue assisting you throughout your holiday experience.
If you need anything else, feel free to reach out anytime.
Kind Regards
Josh
Customer Support
Viran was just so helpful booking this…
Viran was just so helpful booking this trip and the last
18 de setembro de 2024
Resposta da Imagine Cruising New Zealand
Dear Graeme,
Thank you so much for your kind words! We're thrilled to hear that Viran was able to assist you once again in booking your trip.
We truly appreciate your continued trust in us, and we look forward to helping you with any future travel. Have a wonderful trip!"
Kind Regards
Josh
Customer Support
Professional and friendly
Professional and friendly. Was able to provide answers immediately and further information later, as promised.
18 de setembro de 2024
Resposta da Imagine Cruising New Zealand
Dear Gavin,
Thank you for your feedback! We're delighted to hear that you found our service both professional and friendly.
It's great to know that we were able to provide immediate answers and follow up with additional information as promised.
We always strive to ensure our customers receive prompt and accurate assistance.
If you have any further questions, feel free to reach out—we’re always here to help!
Kind Regards
Josh
Customer Support
Gave all the information on the deal…
Gave all the information on the deal and gave me time to decide if I did want to continue. Answered any questions and I can make contact again if I have any more. Shame though we have to wait for flight details. Understand why though.
10 de setembro de 2024
Resposta da Imagine Cruising New Zealand
Dear Beverley,
Thank you for your feedback! We’re glad to hear that you were given all the information you needed and had the time to make your decision without any pressure.
It’s great to know that your questions were answered, and please don’t hesitate to reach out if any more come up.
We understand the wait for flight details can be a bit frustrating, but we appreciate your understanding.
Rest assured; we’ll keep you updated as soon as everything is confirmed.
Looking forward to helping you further as your trip approaches!
Kind Regards
Josh
Customer Support
Organisation
The lady who rang me, explained our trip details and what we would need clearly and fully. I felt confident in the company's skill to organize a good trip for us.
10 de setembro de 2024
Resposta da Imagine Cruising New Zealand
Dear Cheryl,
Thank you for your lovely feedback! We’re so pleased to hear that our team member provided clear and thorough details about your upcoming trip.
t’s wonderful to know that you feel confident in our ability to organise a great holiday for you.
We’re committed to making sure your experience is seamless and enjoyable, and we're here to assist with anything you might need before your trip.
We wish you an incredible journey and look forward to hearing about your adventures!
Kind Regards '
Josh
Customer Support
Knowledgeable team
Knowledgeable team, quick response. Thank you. Now waiting for the trip early next year.
10 de setembro de 2024
Resposta da Imagine Cruising New Zealand
Dear Robyn,
Thank you so much for your kind words! We’re delighted to hear that you found our team knowledgeable and responsive.
It’s always a pleasure to assist, and we're thrilled that you're happy with the service.
We're just as excited for your upcoming trip early next year and will be here to ensure everything goes smoothly.
If you need any further assistance in the meantime, feel free to reach out.
Kind Regards
Josh
Customer Support
Resposta da Imagine Cruising New Zealand
Dear Manon,
Thank you for your feedback! We're delighted to hear that Viran who assisted with your booking provided excellent service.
We strive to make every step of the process as seamless as possible. If you need any further assistance, feel free to reach out!
Kind Regards
Josh
Customer Support
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