The initial interactions were great, and while on the trip I repeatedly heard from many others who have booked with you more than once, and were also happy. And the best test was when I was on the tr... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Easy to contact. Dan from Perth was friendly and helpful. Important information was verbally provided. Our 3rd booking with Imagine and the service has been great every time.
This is my 3rd holiday ive booked with Imagine Cruising. The staff are helpful, in particular, Viran who has done the last two. It's good that she can bring up my information from the previous one.... Ver mais
A empresa respondeu
Very responsive, gave us options that suited us. Had to be reminded a couple of times about our starting point. Corrections made on the phone didn't carry through to the confirmation documents. Will h... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. We create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations - transforming everyday travel into extraordinary adventures…
Informações de contacto
Level 10, 21 Queen Street, 1010, Auckland, Nova Zelândia
- (09) 941 2549
- customersupport@imaginecruising.co.nz
- imaginecruising.co.nz
4,7
Excelente
402 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Numerous phone calls unanswered by an agent
Took numerous phone calls, some as long as 20 minutes before getting through. Found that the Azamara cruise had in the meantime increased in price by nearly $3000.
You really need a call back service.
We were very close to giving up.
4 de setembro de 2024
Resposta da Imagine Cruising New Zealand
Dear Yvonne,
Thank you for sharing your feedback, and I sincerely apologise for the inconvenience you experienced while trying to get through to us. We understand how frustrating it can be to face delays, especially when time-sensitive matters such as price changes are involved. I'm sorry to hear about the price increase during this period, and I appreciate you bringing it to our attention.
I'm glad that Viran was able to assist you with the booking, but your suggestion for a call-back service is well noted. We take your feedback seriously and will review how we can improve our response times to ensure a smoother experience in the future. I appreciate your patience and hope the rest of your journey meets all your expectations.
Kind regards,
Harrison
Senior Customer Support Executive
Well recently traveled on a UK tour…
We recently traveled on a UK tour coordinated by Imagine. It was seamless, and hassle free. All the transfers were timely, hotels adequate and in great locations, flights and cruise as scheduled. Thanks for making our holiday so easy 😊
3 de agosto de 2024
Opinião espontânea
Resposta da Imagine Cruising New Zealand
Dear Angela,
Thank you so much for your wonderful review! We're thrilled to hear that you had a seamless and hassle-free experience on your UK tour with us. It's fantastic to know that the transfers, hotels, flights, and cruise all met your expectations and contributed to a smooth holiday. Your kind words mean a lot to us, and we’re delighted that we could make your trip easy and enjoyable.
If you have any future travel plans or need assistance with another adventure, please don’t hesitate to reach out. We’d love to help you create more memorable experiences!
Kind Regards,
Madasun
Customer Support Team
Our onboard cruise refund returned
Upon returning from a cruise with P&O we were waiting for a refund of money deposited as onboard credit that was not spent. We were told we would need to wait 48 hours then the money would be repaid into our account. We waited 4 weeks initially with no result, then Dana from IH NZ customer support stepped in to help us. She has been a great advocate and tenaciously worked on our behalf over a further 5-week period to secure our refund.
7 de setembro de 2024
Opinião espontânea
Resposta da Imagine Cruising New Zealand
Dear Bryn,
Thank you for taking the time to share your experience. We're sorry to hear about the initial delay in receiving your refund, but we're thrilled that Dana from our customer support team was able to step in and assist.
It's wonderful to know that she tenaciously advocated on your behalf to resolve the issue and secure your refund. We pride ourselves on providing excellent service, and we're glad Dana exemplified that for you.
We appreciate your patience and trust in Imagine Holidays, and we look forward to assisting you on future holidays!
Kind Regards
Josh
Customer Support
A pleasure to deal with
Helpful, informative and really friendly - a pleasure to deal with
6 de setembro de 2024
Resposta da Imagine Cruising New Zealand
Dear Melanie
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you had such a great experience, and it means a lot to us that we could meet your expectations.
We truly appreciate your kind words and look forward to assisting you with your future travels. If you need anything else, please don’t hesitate to reach out.
Kind Regards
Josh
Customer Support
Resposta da Imagine Cruising New Zealand
Dear Peter,
Thank you for taking the time to leave such a positive review! I'm delighted to hear that Viran provided you with clear advice and assistance. Ensuring our passengers receive the best possible service is always our top priority, and it's wonderful to know Viran made your experience smooth and straightforward.
We truly appreciate your kind words and look forward to assisting you with your future holiday plans.
Best regards,
Harrison
Senior Customer Support Executive
Exceptional customer service from Scott.
29 de agosto de 2024
Resposta da Imagine Cruising New Zealand
Dear Harold,
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that Scott provided you with exceptional customer service. It's wonderful to know that his efforts made such a positive impact on your journey with Imagine Holidays.
We take great pride in ensuring our guests receive the highest level of service, and Scott's dedication to this is truly commendable. Your kind words will certainly be passed on to him, and I'm sure he'll be delighted to know that his support was appreciated.
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help make every aspect of your travel experience as seamless and enjoyable as possible.
Thank you once again for your glowing review.
Best regards,
Harrison
Senior Customer Support Executive
Holiday in Japan
Booking our 15 day trip to Japan was made very easy by Viran. Viran explained everything we needed to know,and answered any questions we had.
We highly recommend Imagine Holidays NZ to book a trip through. Jill and Lyn.
23 de agosto de 2024
Resposta da Imagine Cruising New Zealand
Dear Jill and Lyn,
Thank you so much for your glowing review! I’m thrilled to hear that Viran made your booking process smooth and enjoyable. It's wonderful that all your questions were answered and that you felt well-informed about your upcoming 15-day adventure to Japan.
Your recommendation means a lot to us, and we’re grateful you chose Imagine Holidays NZ to plan your trip. If there's anything else we can assist you with, please don't hesitate to reach out.
Wishing you an unforgettable journey!
Best regards,
Harrison
Senior Customer Support Executive
Resposta da Imagine Cruising New Zealand
Dear Fiona,
Thank you for your fantastic five-star review! We're thrilled to hear that Dan made your booking process quick and easy. Providing seamless service is what we strive for, and it's great to know Dan delivered just that.
We can't wait to welcome you on your holiday and ensure it's just as smooth and enjoyable.
Warm regards,
Harrison
Senior Customer Support Executive
Good information
Scott was very helpful and explained everything well , a very easy decision to travel with Imagine Holidays was made.
19 de agosto de 2024
Resposta da Imagine Cruising New Zealand
Dear Sue,
Thank you for your wonderful five-star review! We're delighted to hear that Scott provided you with such clear and helpful guidance, making your decision to travel with Imagine Holidays an easy one. We strive to ensure our guests feel confident and well-informed every step of the way, and it’s fantastic to know Scott delivered on this.
We can’t wait to welcome you on your upcoming journey and ensure it’s everything you’ve envisioned.
Warm regards,
Harrison
Senior Customer Support Executive
Very helpful,nothing she could not help…
Very helpful,nothing she could not help with.
26 de julho de 2024
Resposta da Imagine Cruising New Zealand
Dear Kitty,
Thank you for your fantastic five-star review.
We are thrilled to hear that you received such helpful service from Viran. Our team strives to assist with all your needs, and it's wonderful to know that Viran met your expectations and provided you with excellent support. Her dedication to ensuring a smooth booking process is something we are very proud of.
Your kind words are greatly appreciated. We are delighted to have you as our guest and look forward to making your upcoming holiday an unforgettable experience.
If there is anything else we can assist you with as you prepare for your trip, please do not hesitate to reach out.
Warm regards,
Harrison
Senior Customer Support Executive
Very helpful staff member made booking…
Very helpful staff member made booking this cruise straight forward
24 de julho de 2024
Resposta da Imagine Cruising New Zealand
Dear David,
Thank you for your wonderful five-star review.
We are delighted to hear that Viran provided you with the excellent service that made booking your cruise straightforward. Our team strives to make the booking experience as smooth and enjoyable as possible, and it's always encouraging to receive such positive feedback.
Your kind words are greatly appreciated, and we look forward to welcoming you on your upcoming cruise.
Warm regards,
Harrison
Senior Customer Support Executive
Excellent service
All information given very promptly and with a great amount of assistance avaulable, would book it all over again
22 de julho de 2024
Resposta da Imagine Cruising New Zealand
Dear Meredith,
Thank you so much for your kind words! We're thrilled to hear that you received prompt information and felt well-supported throughout your experience.
It's wonderful to know that you would book with us again. Your satisfaction is our top priority, and we look forward to assisting you with your next adventure
Kind Regards
Josh
Customer Support
Viran was very patient and helpful and…
Viran was very patient and helpful and informed me of all the options.
23 de julho de 2024
Resposta da Imagine Cruising New Zealand
Dear Jenifer,
Thank you for your kind words! We're delighted to hear that Viran was patient and helpful in providing you with all the options. It's great to know that our team's dedication to excellent customer service made your experience a positive one.
We appreciate your feedback and look forward to assisting you with your future travel plans. Please don't hesitate to reach out if there's anything else we can do for you.
Kind Regards
Josh
Customer Support
“Wow this is about my seventh trip”
Wow this is about my seventh trip with Immagine, why do I love Immagine, I’ll tell you, they do everything for you, you just book your initial flight, cruise or what ever and Bingo, they do everything else, yes everything, you just sit back and enjoy the holiday.
Eric Williams, Lyttelton, NZ.
11 de julho de 2024
Resposta da Imagine Cruising New Zealand
Dear Eric,
Thank you ever so much for your glowing five-star review!
We are absolutely thrilled to hear that this was your seventh trip with Imagine Holidays, and even more delighted to know that our service continues to exceed your expectations. Your kind words about our all-inclusive approach, where we handle every detail so you can simply relax and enjoy your holiday, truly warm our hearts.
Your continued trust and loyalty mean the world to us. We are honoured to be part of your travel experiences and look forward to curating many more memorable journeys for you.
Warmest regards,
Harrison
Senior Customer Support Executive
Resposta da Imagine Cruising New Zealand
Dear Ann,
Thank you so much for your wonderful five-star review! We’re thrilled to hear that you had such a great experience with our service and staff. Your kind words are truly appreciated and will be shared with the team.
We look forward to welcoming you back for another exceptional holiday experience.
Warm regards,
Harrison
Senior Customer Support Executive
Efficient staff
18 de julho de 2024
Resposta da Imagine Cruising New Zealand
Dear Mary,
Thank you for your wonderful five-star review! We are delighted to hear that you found our service efficient. Our team strives to provide prompt and effective assistance to ensure a seamless experience for our guests.
We appreciate your kind words and look forward to helping you with your future holiday plans. Should you need any further assistance, please don’t hesitate to reach out.
Warm regards,
Harrison
Senior Customer Support Executive
Dealt with Veran who was very efficent
Dealt with Veran who was very efficent, helpful and
friendly.
12 de julho de 2024
Resposta da Imagine Cruising New Zealand
Dear Georgina,
Thank you for your excellent five-star review! We’re thrilled to hear that Viran provided you with efficient, helpful, and friendly service. It’s wonderful to know that her efforts made a positive impact on your experience.
We appreciate your kind words and look forward to assisting you with your future holiday plans. If there’s anything else you need, don’t hesitate to get in touch.
Warm regards,
Harrison
Senior Customer Support Executive
Resposta da Imagine Cruising New Zealand
Dear Stephen,
Thank you for your wonderful five-star review! We’re thrilled to hear that you found our knowledgeable consultant to be a great benefit in planning your upcoming holiday in Vietnam and Cambodia.
A Mekong River cruise is truly an exceptional experience, and we’re confident that you’ll have a memorable and enriching journey. If you have any further questions or need additional assistance before your trip, please don’t hesitate to reach out.
Wishing you a fantastic adventure on the Mekong River!
Warm regards,
Harrison
Senior Customer Support Executive
Your salesman was very helpful and easy…
Your salesman was very helpful and easy to get along with, much appreciated
11 de julho de 2024
Resposta da Imagine Cruising New Zealand
Dear Margaret,
Thank you for your kind review and for sharing your experience with Viran. We are delighted to hear that you found her helpful and easy to get along with. Your appreciation means a lot to us, and we are pleased that Viran could assist you so well.
We strive to provide excellent service to all our guests, and it’s wonderful to know that we met your expectations. Should you need any further assistance or wish to plan another holiday, please do not hesitate to get in touch.
Thank you once again for your feedback.
Best regards,
Harrison
Senior Customer Support Executive
Service with a Smile
Dealings with a lovely lady made my booking stress free.
Viran was extremely helpful great to talk to.
16 de julho de 2024
Resposta da Imagine Cruising New Zealand
Dear Chris,
Thank you for your fantastic five-star review!
We're thrilled to hear that Viran was able to make your booking experience stress-free and enjoyable. It's wonderful to know that our team's dedication to exceptional service is appreciated.
We look forward to welcoming you on your upcoming holiday and ensuring that your journey with us is as smooth and delightful as your booking process.
Warm regards,
Harrison
Senior Customer Support Executive
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.