The initial interactions were great, and while on the trip I repeatedly heard from many others who have booked with you more than once, and were also happy. And the best test was when I was on the tr... Ver mais
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Leia as opiniões dos outros
Easy to contact. Dan from Perth was friendly and helpful. Important information was verbally provided. Our 3rd booking with Imagine and the service has been great every time.
This is my 3rd holiday ive booked with Imagine Cruising. The staff are helpful, in particular, Viran who has done the last two. It's good that she can bring up my information from the previous one.... Ver mais
A empresa respondeu
Very responsive, gave us options that suited us. Had to be reminded a couple of times about our starting point. Corrections made on the phone didn't carry through to the confirmation documents. Will h... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. We create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations - transforming everyday travel into extraordinary adventures…
Informações de contacto
Level 10, 21 Queen Street, 1010, Auckland, Nova Zelândia
- (09) 941 2549
- customersupport@imaginecruising.co.nz
- imaginecruising.co.nz
4,7
Excelente
402 opiniões
Pede aos clientes que escrevam opiniões
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impressive
We live in Canada and agent Artem is in NZ. He put together a great travel package and made lots of adjustments according to our wishes. There will be six of us traveling together.He phoned us and offered lots of good information as well as being kind and thoughtful.
12 de julho de 2024
Resposta da Imagine Cruising New Zealand
Dear Mary,
Thank you for your wonderful five-star review.
We are thrilled to hear about the excellent service you received from Artem. It’s fantastic to know that despite the distance, he was able to put together a travel package that met all your needs and provided valuable information with kindness and thoughtfulness. At Imagine Holidays, we strive to tailor our packages to each guest’s desires, and it’s gratifying to hear that Artem succeeded in doing so for your group.
We hope your upcoming travels are as enjoyable as the service you received, and should you need any further assistance, please do not hesitate to reach out.
Warm regards,
Harrison
Senior Customer Support Executive
Imagine booking was so easy
Imagine booking was so easy. And the staff really pleasant and efficient
10 de julho de 2024
Resposta da Imagine Cruising New Zealand
Dear Esme,
Thank you so much for your wonderful review!
We are delighted to hear that your booking experience with us was so seamless and enjoyable. Viran and the rest of our team strive to provide efficient and pleasant service to ensure your holiday planning is stress-free and enjoyable.
Your kind words mean a lot to us, and we are thrilled to know that we have met your expectations. We look forward to assisting you with your future travel plans.
Best regards,
Harrison
Senior Customer Support Executive
The lady we dealt with was super efficient
The lady we dealt with was super efficient, knowledgeable and helpful. We received our confirmation and itinerary within the specified time making our experience enjoyable and stressless.
9 de julho de 2024
Resposta da Imagine Cruising New Zealand
Dear Carolyn,
Thank you so much for your glowing five-star review. We are delighted to hear about your positive experience with Viran. It's wonderful to know that she was efficient, knowledgeable, and helpful throughout your booking process.
At Imagine Holidays, we strive to ensure our guests have a seamless and enjoyable experience, and it's fantastic to hear that we met your expectations. Your kind words will be shared with Viran and the team.
We look forward to assisting you with your future holiday plans.
Warm regards,
Harrison
Senior Customer Support Executive
Good info and efficient process with…
Good info and efficient process with good value deal
9 de julho de 2024
Resposta da Imagine Cruising New Zealand
Dear Andrew,
Thank you for your positive four-star review. We're delighted to hear that you found our information helpful and our process efficient, and that you appreciated the value of our deal.
Your feedback is invaluable to us, and we're always striving to enhance our guests' experiences. If there's anything we can do to earn that fifth star in the future, please let us know.
We look forward to assisting you with your next adventure.
Warm regards,
Harrison
Senior Customer Support Executive
Trying to cater to client needs in a…
Trying to cater to client needs in a really positive manner. Much appreciated.
10 de julho de 2024
Resposta da Imagine Cruising New Zealand
Dear Lyn,
Thank you for your wonderful five-star review. We are delighted to hear that our efforts to cater to your needs were appreciated. At Imagine Holidays, our guests' satisfaction is our top priority, and your kind words inspire us to continue delivering exceptional experiences.
We look forward to welcoming you on another memorable journey soon.
Warm regards,
Harrison
Senior Customer Support Executive
Daniel was an amazing contact
Daniel was an amazing contact, funny, attentive, and patient. Well done Daniel
5 de julho de 2024
Resposta da Imagine Cruising New Zealand
Dear Joan,
Thank you ever so much for your glowing five-star review!
We are thrilled to hear that Daniel made such a positive impact on your experience. Our team strives to provide exceptional service, and it's wonderful to know that Daniel's humour, attentiveness, and patience contributed to your satisfaction.
Your kind words have been shared with Daniel and the entire team. We truly appreciate your feedback and look forward to welcoming you on another Imagine Holidays adventure in the near future.
Warmest regards,
Harrison
Senior Customer Support Executive
Viral was very helpful and answered all…
Viral was very helpful and answered all our questions before booking. Found the process very easy. Thank you.
3 de julho de 2024
Resposta da Imagine Cruising New Zealand
Dear Anne,
Thank you so much for your wonderful five-star review! We are delighted to hear that Viran was able to assist you so effectively and make the booking process smooth and easy for you. Your kind words are greatly appreciated and will be shared with the team.
We look forward to welcoming you on your holiday and providing you with an unforgettable experience.
Warm regards,
Harrison
Senior Customer Support Executive
Booking our first ever cruise was very…
Booking our first ever cruise was very easy thanks to Viran who was very informative and helpful thank you
3 de julho de 2024
Resposta da Imagine Cruising New Zealand
Dear Jean,
Thank you for your wonderful five-star review. We're thrilled to hear that your first-ever cruise booking experience was seamless. Viran takes great pride in providing informative and helpful service, and your kind words will certainly mean a lot to her.
We look forward to assisting you with more unforgettable holiday experiences in the future.
Warm regards,
Harrison
Senior Customer Support Executive
Very good service
Very good service from an experienced and competent staff member..
18 de junho de 2024
Resposta da Imagine Cruising New Zealand
Dear Ian,
Thank you for your kind review! We're delighted to hear that you received excellent service from our experienced staff.
Your satisfaction is our top priority, and it's wonderful to know we met your expectations.
If you need any further assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again.
Kind Regards
Josh
Customer Support
Very herlpful and easy to book over the…
Very herlpful and easy to book over the phone. This is our second holiday with Imagine and we can highly recommend.
14 de junho de 2024
Resposta da Imagine Cruising New Zealand
Dear Christine,
Thank you for your wonderful feedback! We're delighted to hear that you found our booking process very helpful and easy over the phone. We're honored to have you choose Imagine Holidays for the second time and appreciate your high recommendation.
Thank you for your continued trust in us. We look forward to making your upcoming holiday as enjoyable as the first!
Kind Regards
Josh
Customer Support
Great service
Charlie was very professional and friendly. His explanations and answering of my questions was appreciated.
10 de junho de 2024
Resposta da Imagine Cruising New Zealand
Dear Lenora,
Thank you for your wonderful five-star review. We are delighted to hear about your positive experience with Charlie. At Imagine Holidays, we strive to provide professional and friendly service, and it's gratifying to know that Charlie's explanations and attentiveness met your expectations.
We look forward to welcoming you on another unforgettable holiday package in the future.
Warm regards,
Harrison
Senior Customer Support Executive
Add-ons and variations
Add-ons and variations were very expensive with little room to question
6 de junho de 2024
Resposta da Imagine Cruising New Zealand
Dear Geoffrey,
Thank you for taking the time to share your feedback regarding your recent experience with Imagine Holidays. We genuinely value all input from our guests as it helps us to continually improve our services.
I am sorry to hear that you found the add-ons and variations to be expensive and that there was limited opportunity to discuss these further. We strive to provide a wide range of high-quality options to enhance our guests' holiday experiences, and we appreciate that this may not have met your expectations on this occasion.
If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to contact us directly.
Warm regards,
Harrison
Senior Customer Support Executive
Cruise 0n Crown Princess San Francisco/Auckland Sept/Oct 2024
\\The patience and helpfulness of your staff member in dealing with someone not used to organizing travel arrangements was most impressive and allowed me to decide with confidence on the path to take.
4 de junho de 2024
Resposta da Imagine Cruising New Zealand
Dear Garth,
Thank you for your wonderful feedback! We're delighted to hear that our staff member's patience and helpfulness made a positive impression and helped you feel confident in your travel decisions. Your satisfaction is our priority, and we're here to assist you every step of the way.
Kind Regards
Josh
Customer Support
Resposta da Imagine Cruising New Zealand
Dear Debbie,
Thank you for your kind words! We're delighted to hear that you found our service efficient and friendly. Your satisfaction is our priority, and we look forward to assisting you with your future travels.
Kind Regards
Josh
Customer Support
Resposta da Imagine Cruising New Zealand
Dear Andy,
Thank you for your wonderful five-star review. We are delighted to hear that you are very happy with the booking process.
Viran, your dedicated agent, is truly exceptional, and we are pleased to see her service recognised. She takes great pride in ensuring our guests have a seamless and enjoyable experience from start to finish. Your kind words are greatly appreciated and will certainly be passed on to her.
We look forward to assisting you with your future holiday plans and providing you with more memorable experiences.
Warm regards,
Harrison
Senior Customer Support Executive
Verna
My go dulstant. I have spoken yo about two cruises before!
I didn’t have enough money the. Yo secure znythi v
Now I do
She’s great!!
24 de maio de 2024
Resposta da Imagine Cruising New Zealand
Dear Lisa,
Thank you for your fantastic five-star review!
We are thrilled to hear that Viran provided you with excellent service. At Imagine Holidays, we take great pride in ensuring our guests have a seamless and enjoyable experience, and it’s wonderful to know Viran succeeded in making your experience memorable.
Your feedback is greatly appreciated, and we look forward to assisting you with more extraordinary holiday packages in the future.
Warm regards,
Harrison
Senior Customer Support Executive
Resposta da Imagine Cruising New Zealand
Dear Debbie,
Thank you for your glowing five-star review! We are delighted to hear that you received great advice and information from Viran. Your kind words mean a lot to us.
At Imagine Holidays, we pride ourselves on the expertise and dedication of our team members, and it's wonderful to know that Viran's service made a positive impact on your experience. Should you require any further assistance or have any more questions, please don't hesitate to reach out.
We look forward to helping you create more memorable holidays in the future.
Best regards,
Harrison
Senior Customer Support Executive
Sri Lanka exceeded our expectations
Sri Lanka exceeded our expectations. The variety of interesting activities and experiences was great. The locals were friendly and helpful. Our guide was knowledgeable and went out of his way to cater to our interest and abilities. The accommodation was first rate.
17 de maio de 2024
Resposta da Imagine Cruising New Zealand
Dear Jean,
Thank you for your wonderful five-star review. We are thrilled to hear that your trip to Sri Lanka exceeded your expectations. It's delightful to know you enjoyed the variety of activities and experiences, and that you found the locals friendly and helpful.
We are especially pleased that your guide provided exceptional service, catering to your interests and abilities, and that the accommodation met your high standards. Your feedback is greatly appreciated and will be shared with our team.
We look forward to helping you plan your next memorable adventure.
Warmest regards,
Harrison
Senior Customer Support Executive
Very helpful and understanding staff
Very helpful and understanding staff. Paiient with doddering oldies.
14 de maio de 2024
Resposta da Imagine Cruising New Zealand
Dear Val and Geoff,
Thank you very much for your wonderful five-star review. We are delighted to hear that you found our staff helpful and understanding. It is our priority to ensure all our guests feel comfortable and well taken care of, regardless of age. Your kind words about our team's patience and support mean a great deal to us.
We look forward to assisting you with your future holiday plans and ensuring every journey with Imagine Holidays is a memorable one.
Warmest regards,
Harrison
Senior Customer Support Executive
Mathew from Customer Support for Imagine Holidays. from Customer Supportt for…Well Done Mathew.
Mathew from Customer Supportt for Imagine Hollidays, gets top marks from me for his great service this morning. He was prompt to reply to my queries and was very helpful. I also liked his friendly and personable manner in handling any worries or concerns I had about our upcoming cruise. Many thanks!!
15 de maio de 2024
Opinião espontânea
Resposta da Imagine Cruising New Zealand
Dear Judy,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Mathew from our Customer Support team provided you with such exceptional service.
Mathew truly embodies the values of Imagine Holidays, and we're delighted that he was able to promptly address your queries and provide helpful assistance regarding your upcoming cruise. It's fantastic to hear that his friendly and personable manner put you at ease and ensured that any worries or concerns were handled with care.
We'll be sure to pass on your kind words to Mathew, as recognition of his efforts means a great deal to us. Your satisfaction is our top priority, and we're grateful for the opportunity to assist you in planning your cruise adventure.
If you have any further questions or if there's anything else we can do to enhance your experience, please don't hesitate to reach out to us. We're here to ensure that your journey with Imagine Holidays is nothing short of extraordinary.
Thank you once again for choosing Imagine Holidays. We can't wait to help make your cruise a truly unforgettable experience!
Warm regards,
Harrison
Senior Customer Support Executive
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