Indra Renewable Technologies  Opiniões 916

I had a Indra smart Lux charger fitted by Indra on behalf of Scottish power on 10th July 2025. Since its fitting it has lost wi-fi connection constantly (our wi-fi signal is extremely strong here). The charger began to flash purple indicating wi-fi disconnection on September 26th. I went through the process given by Indra without success. I called Indra on 6th October and spoke to Marcella Vega who was very helpful. After confirming that I had exhausted the procedure to re-connect the charger she suggested that I download the installer app. The app solved the issue at the time, and again when it lost connection and flashed purple on 10th and 18th of October. On the 26th of October the Charger once again lost connection and no longer became fixable via the installer app. I rang Indra on 27th October and was told the charger would need a new dongle replacement inside and they would post one out to me asap. Once the dongle was confirmed with me a service engineer would be arranged for fitting. I rang Indra again on the 12th November and spoke with Lucian expressing concern that it had been over two weeks and the dongle had still not arrived. He could not find a record of the dongle being ordered and told me that the service engineers normally had these on board when they arrived anyway. I asked for a service repair date, which he would not tell me and said he would message the 'bookings team' to which I have so far received no response to. I asked why, knowing that the charger was reported faulty on a number of occasions, that booking team was not arranged earlier instead of giving some misinformation regarding a supposed dongle expectation? to which there was no reply. I rang Alice at Indra once again today for a time and date of repair and once again was told they would contact the bookings team. This Indra Pro lux charger is less than 5 months old now, the charger and installation cost over £1200 and has been reported faulty time and time again yet Indra are very reluctant to repair it. The service I have experienced so far is absolutely abysmal. I am now in all seriousness looking to pursue a de-installation of the charger by Indra and a full refund in the hope I can find a more reliable installer.
Just an update - Dongle replacement arrived last week and contacted Indra as instructed for engineer to fit it. Still waiting this week. No date given for this to happen

Always keen to resolve issues. Very knowledgeable and hopefully the problem will not return.

The charger stop connect to Internet since late September. Indra assigned plug in station to replace the dongle and found out that the whole unit need to be replaced. Promised to call back for another visit and I got no call from them at all. The customer service hotline just call me to wait without a date. It is so frustrating.

I bought a house with a Indra energy system installed. You can only email them no one can talk to you. They ckearly have made money in tbe original install and make no effort to allow you to use the system once the original owner has terminated their use. Rather use their competitors who are very obliging and helpful.

Previous calls were just ok, but today I was thoroughly impressed. Found the problem easily with virtually no info from me. Tish was excellent. Thank you!!

Well 3 brake downs in just over 1.5 years - 3 separate engineer call out - only one happened on the scheduled day.
Charger purchased to get the benefit of OVO charge anytime rate - did not happen during brake downs - Indra point to the small print and don’t take responsibility for their chargers not working as intended - do your research and homework before purchasing this make of unit - in hindsight I certainly would not.
Customer services is very very busy anytime you call them - says it all ..!!

Regarding a change of utility supplier and connection to them from my Indra Smart Pro charger. Telephone call was answered promptly. Checks on my charger were carried out while I waited to confirm it was still on line and, Lucian checked further later the same day that my charger was connected correctly to the new supplier and an email confirming several details came through shortly after. I have had several contacts with Indra support for different reasons over the last year or so and have always been satisfied with the eventual outcome. Thank you Indra support team.

I asked a technical question concerning the prevention of house batteries discharging during daytime charges using the Octopus Intelligent Go tariff. Lucian replied within 24 hours with all the information I needed. Well done Indra!

Was having problems getting my charger connected to a new broadband provider called Indra and spoke with Tish who was very helpful in sorting out my problem

Tried calling a number of times - each time you are number one in the que - then i get cut off! This is the second charger that needs to be fitted in a month and the fourth in total over two years. I have emailed every day to tell you that the new box has arrived. All i want is a working car charger that does not break, not to much to ask

Charger doesn’t work and customer services non existent. I’m now stuck with an expensive box that does nothing

Had some issues with the app, and phoned customer service. Spoke to a very helpful gentleman who I think was called Tish. He patiently talked me through the way to resolve the problem. At 76 years old technology is not my strong point. However he carefully guided me through the whole process. First class service !!!

Left OVO (dobuling the EV charge price) and changed to Octopus IOG. Had a problem to link Indra to Octopus. The support from Lucian & Indra is responsive and helped me to join Octopus quickly.

Problem solved. Nice job!

Needed some new schedules for my V2H charger. Request was actioned promptly and effectively by Danielle.

A very good experience as usual. Very helpful and friendly. Problem solved. Thank you, Ti's. Indra have always been ready to help me with the charger and go through the necessary instructions to rectify problems. There hasn't been many. Very happy with the Indra staff including Abbie. 😀

Spoke to Tish this morning, very helpful and resolved my issue.

Really professional and knowledgeable customer care team, Alice was very polite, courteous and professional, she got our issue sorted out quickly.

The most unhelpful company going. Got a faulty EV charger costing me on my energy bill. Indra constantly got excuses to say it’s not them and eventually when they take ownership of their fault, they book a site visit to rectify this which they have now cancelled twice because of their mishaps again making every excuse under the sun. Even when I try I ask to make a complaint, they say they will call me back which never happens. Definitely going to get an alternate company to fit a EV charger who are competent in this industry. I recommend avoiding Indra unless you’re happy with a poor service and product causing you stress only getting a ‘sorry’.

Amanda Absolutely fantastic from start to finish got my issue sorted quickly and only took 5 minutes from start to finish