Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had placed an order by accident, when I wasn’t ready yet. I reached out to customer support, and Pauline was able to cancel my order for me, desipite the order cancellation policy. I was quite stres... Ver mais

Classificada 5 em 5 estrelas

I absolutely love INSÉRIF! Their products are incredibly beautiful, elegant, and luxurious. Their cases feel more like fashion accessories than just protective covers, adding such a chic and sophi... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great quality and affordable. Been super happy with the personalised iPhone case received so far. Waiting for a laptop case and looking in to order the note book case as well.

Classificada 1 em 5 estrelas

I bought this case in late December of last year and the quality is terrible. It started falling apart about a month in. The plastic edging started coming off the side of the phone and it is almost of... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de acessórios de moda

Escrito pela empresa

Where Personalized Luxury Accessories Elevate the Everyday


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

310 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 59% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,8

Todas as opiniões

(310)

308 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I was so happy with my fist cover…

My broken cover got replaced in the end and happy about it

20 de abril de 2026
Opinião espontânea
logótipo da Inserif

Resposta da Inserif

Dear Victoria,

Thank you for sharing your experience and for choosing Inserif again for your phone cover.

We’re sorry to hear that the replacement cover did not arrive in perfect condition and that our handling of the issue did not meet your expectations. We understand how frustrating this must have been, especially as a returning customer.

Our support team sometimes requests additional photos or videos to help us assess manufacturing issues accurately, but we understand that this process felt inconvenient and time-consuming in your case. Your feedback is valuable, and we will use it to review how we handle similar situations in the future.

We appreciate your previous support and regret that this experience has left you disappointed. We would love to make it right, please reach out to our customer service team at support@inserif.com and we will do our best to make it right.

Team INSÉRIF

Classificada 1 em 5 estrelas

Mass factory produced products from China

I saw this company advertised in Vogue and upon looking at their website I was impressed to see they were a UK based, hand crafted small company. Not true.
Upon ordering I did think it was slightly suspicious it was referring to international shipping delays and tracking was showing as exiting the country of origin.
It turns out they are drop shipping items cheaply mass manufactured from China. I paid 54.99£ for a laptop case that has not even arrived even though i ordered over 10 days ago, and also is available on sites like Temu and AliExpress for a tenth of the price. Save yourself the money and just order directly from there.
Disappointing and misleading company.

19 de abril de 2026
Opinião espontânea
logótipo da Inserif

Resposta da Inserif

Hi Holly,

We’re sorry to hear you feel this way. Our customer support team is always available to help.

At present, we’re unable to locate an order or previous correspondence under these details. We’d be grateful if you could contact us directly so we can investigate this properly.

We’re a UK-registered company and put a great deal of care into our design, finishes, and overall quality, with customer satisfaction always a priority for us.

We’re also sorry to hear your order hasn’t yet arrived. Delivery timelines can occasionally vary, and we’d be more than happy to look into this and provide a clear update if you get in touch with our customer service team.

Please feel free to contact us at support@inserif.com
with your order information, and we’ll gladly assist further.

Team INSÉRIF

Classificada 5 em 5 estrelas

Very good product

Very good product

17 de abril de 2026
Opinião espontânea
logótipo da Inserif

Resposta da Inserif

Dear Metin,

Thank you so much for your review! We’re delighted to hear that you’re very happy with the product.

At Inserif, we’re committed to providing high-quality products and excellent service, so your feedback means a lot to us.

We look forward to serving you again soon!

Team INSÉRIF

Classificada 2 em 5 estrelas

easily damaged material

the material of the cases are extremely easily damaged. it started getting scuffed on the sides immediately and multiple edges are broken or coming off. cute for the first day but now after 3 months of having it i need a new case as it’s quite broken.

25 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Purchased both a phone case and card…

Purchased both a phone case and card wallet in the lizard skin style with monogramming in gold - couldn’t be happier. Has really elevated my phone and finally I’m not chucking all my cards loose into each different handbag. I would happily recommend to others and would purchase again. When I get a new Mac, I plan to spring for one of their laptop cases as well.

11 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Dirty and breaking apart

Ordered a phone case from Inserif. It arrived dirty, which I was somewhat willing to overlook. After 2 months it started breaking and peeling. I reached out to them and asked them for a resolution and they said it was “normal” wear and tear. I do not recommend you buy from this company, the case has literal holes in it and the leather is breaking apart. These are not cheap products for the consumer to buy but I expect the company pays less than $1 to make them based on the quality.

20 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Under all kritik!!!

Under all kritik!!!! Inget skydd alls varken på
Toppen eller på botten. Kamera linsen är inte heller skyddade runt sticker ut ! Så tunn är den! Hade hittat bättre på shein…… sååå besviken med kvaliten!

8 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Disappointing Quality and Customer Service

I was genuinely excited to order from Inserif, but this has been one of the most disappointing customer experiences I’ve had.

I paid for expedited shipping, which did not arrive on time and was delivered to the wrong address. Because of this, I didn’t actually receive the case until weeks after it was marked delivered.

After less than three weeks of normal use, the case began falling apart at the edges. For a product at this price point, that level of quality is unacceptable.

What was even more disappointing was the response from customer support. After providing photos of the damage, I was not offered a refund. Instead, I was offered a “replacement” that required me to pay additional fees, along with a discount code to purchase another case.

Being asked to spend more money to replace a product that failed within weeks is not a reasonable resolution. It reflects poorly on both the product quality and the company’s approach to customer service.

While the design is nice, the overall experience does not justify the cost. I would not recommend purchasing.

3 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

great quality and service very happy

30 de março de 2026
Opinião espontânea
logótipo da Inserif

Resposta da Inserif

Hi Melanie,

Thank you so much for your review. We’re so pleased to hear the quality exceeded your expectations - that truly means a lot to us.

If you ever need anything, feel free to reach out to us at support@inserif.com

Team INSÉRIF

Classificada 1 em 5 estrelas

Cheap product

Cheap product, broke after a week. Tried to contact customer service for a couple of of weeks now and no response. AVOID!!! Waste of money. Many more professional and generic brands out there.

13 de fevereiro de 2026
Opinião espontânea
logótipo da Inserif

Resposta da Inserif

Hi John,

We’re sorry to read this, as this certainly isn’t the experience we aim to provide.

We take product quality very seriously and would not expect an item to break after such a short period of use. We’re also unable to locate any recent communication from you, so we’re concerned that your message may not have reached us.

It’s possible emails can occasionally land in spam or junk folders, so we kindly ask that you check there. Alternatively, please email us directly at support@inserif.com with your order details and we will prioritise this and work towards a resolution for you.

Team INSÉRIF

Classificada 1 em 5 estrelas

I ordered a phone case but it doesn’t…

I ordered a phone case but it doesn’t fit. The product is not produced well and doesn’t stick to the AirPod case. If contacted the support help desk 3 times but no response. Don’t order here, bad quality

7 de março de 2026
Opinião espontânea
logótipo da Inserif

Resposta da Inserif

Hi Deborah,

We’re sorry to hear you’re disappointed.

As the AirPods design does not allow for a clipped top closure, the adhesive provided is required to ensure the lid stays in place.

Guidance and a video tutorial explaining how to secure the AirPods lid using the adhesive tab included in the packaging has been emailed.

Our customer support team look forward to hearing back and assisting you.


Team INSÉRIF

Classificada 5 em 5 estrelas

The quality of the product is perfect

The quality of the product is perfect. Exceeded my expectations

26 de março de 2026
Opinião espontânea
logótipo da Inserif

Resposta da Inserif

Hi Nicole,

Thank you so much for your review. We’re so pleased to hear the quality exceeded your expectations - that truly means a lot to us.

If you ever need anything, feel free to reach out to us at support@inserif.com

Team INSÉRIF

Classificada 2 em 5 estrelas

Just for show

OK, so I got the "Sapphire Lizard Texture Personalized Snap Case" for my iPhone 17 Pro Max. I'm an interior designer, constantly taking pictures of client homes, so I wanted something pretty of course but ALSO - the point of a phone cover - something protective. These phone covers are well made but are JUST for show. They don't protect your phone whatsoever. They pop right off and if you're using a phone clip/strap thingy, beware: it will slip right out, your phone will fall, and - as mine did - it will get dinged up.
Again, pretty. But unusable unless I keep my phone in my pocket/purse at all times if I am walking across any sort of hard surface lol.

23 de março de 2026
Opinião espontânea
logótipo da Inserif

Resposta da Inserif

Hi DY,

Thank you for your feedback - we’re sorry the case didn’t meet your expectations in terms of protection.

Our snap cases are designed with a slim, refined profile, and we put a great deal of care into the design, durability, and construction of each piece. We do offer a variety of styles, and we’d be happy to help.

Please feel free to reach out to us at support@inserif.com and we’ll gladly assist.

Team INSÉRIF

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais