I had placed an order by accident, when I wasn’t ready yet. I reached out to customer support, and Pauline was able to cancel my order for me, desipite the order cancellation policy. I was quite stres... Ver mais
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Leia as opiniões dos outros
I absolutely love INSÉRIF! Their products are incredibly beautiful, elegant, and luxurious. Their cases feel more like fashion accessories than just protective covers, adding such a chic and sophi... Ver mais
A empresa respondeu
Great quality and affordable. Been super happy with the personalised iPhone case received so far. Waiting for a laptop case and looking in to order the note book case as well.
I bought this case in late December of last year and the quality is terrible. It started falling apart about a month in. The plastic edging started coming off the side of the phone and it is almost of... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Where Personalized Luxury Accessories Elevate the Everyday
Informações de contacto
PO Box 341 , CB8 1HT, Cambridgeshire, Reino Unido
- support@inserif.com
- inserif.com
3,8
Bom
310 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 59% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I accidentally ordered the wrong model…
I accidentally ordered the wrong model and contacted support within minutes. Initial responses were automated and unhelpful, but once escalated to a real agent, the situation was handled well — they offered to remake the case for the correct model at no extra charge, with no need to return the wrong one.
Be careful when placing your order, as changes are hard once production starts. But if something goes wrong, they do find a fair solution.
22 de maio de 2026
Opinião espontânea
Resposta da Inserif
Dear Maria,
Thank you for taking the time to share your experience.
We’re glad that after escalation our support team was able to find a solution that worked for you.
As our products are made to order changes can become difficult once order has been placed, but we always do our best to assist wherever possible and provide fair solutions for our customers.
Thank you again for your understanding and for choosing INSÉRIF.
Team INSÉRIF
I made a mistake about airpods case…
I made a mistake about airpods case size. They quickly assisted and corrected my order. The customer service is so smooth and hassle free. Cannot wait to get my orders!!
21 de maio de 2026
Opinião espontânea
Resposta da Inserif
Dear Tania,
Thank you so much for your lovely review!
We’re delighted to hear that our team was able to quickly assist with correcting your AirPods case order and make the process smooth for you.
We can’t wait for you to receive your order either - thank you for choosing INSÉRIF!
Team INSÉRIF
I made an error with my shipping…
I made an error with my shipping address and alerted customer service and they reacted instantly and saved my order from going to the wrong address! Super helpful! Really appreciate it! Thank you
15 de maio de 2026
Opinião espontânea
Resposta da Inserif
Dear Jessica,
Thank you so much for your wonderful review!
We’re delighted to hear that our customer support team was able to assist quickly and help correct the shipping address before your order was dispatched.
We know how stressful small mistakes like that can feel so we’re very pleased we could help in time.
As a family run business, providing helpful and responsive support means a great deal to us, and your kind words are truly appreciated.
Thank you for choosing INSÉRIF!
Team INSÉRIF
Phone and notebook case
Hello all!
I got my order quick (maybe 5 days).
The notebook and iPhone case are beautiful. Love the finish and the personalization in gold.
Very happy! ❤️
20 de maio de 2026
Opinião espontânea
Resposta da Inserif
Dear Paula,
Thank you so much for your wonderful review! We’re delighted to hear that your order arrived quickly and that you’re happy with both the notebook and iPhone case.
It’s especially lovely to hear that you enjoyed the gold personalization and finish because we put a lot of care into every detail.
As a family run business, your kind words truly mean a lot to us. Thank you for choosing INSÉRIF ❤️
Team INSÉRIF
Incredible attention and product <3
17 de maio de 2026
Opinião espontânea
Resposta da Inserif
Dear Aina,
Thank you so much for your wonderful review! We’re delighted to hear that you were pleased with both the product and the attention you received.
As a family run business, we put great care into every order, so your kind words mean a great deal to us.
Thank you for choosing INSÉRIF.
Team INSÉRIF
It lasted me a few months
It lasted me a few months, it was pretty at first, but pretty low quality.
18 de maio de 2026
Opinião espontânea
Resposta da Inserif
Dear Lucy,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the product did not meet your expectations in terms of durability. While we’re pleased that you initially liked the design, we understand your disappointment with how it held up over time.
INSÉRIF is a small family-run business, and we care deeply about the quality of our products and the experience of every customer. Feedback like yours is taken very seriously and helps us continue to improve our materials and craftsmanship.
We’re unable to locate your order based on the information available through Trustpilot. If you could please contact us at support@inserif.com with your order details, we would be happy to look into this further and see if we can help.
Team INSÉRIF
Great product and customer service
Great product and customer service. I accidentally ordered wrong phone case that was monogrammed with my initials. Once I emailed the company, Pauline was super responsive and helpful. Even though there is no return policy on monogrammed items, she offered to send me correct phone case. Highly recommend !
12 de maio de 2026
Opinião espontânea
Resposta da Inserif
Dear Louiza,
Thank you so much for your wonderful review!
We’re delighted to hear that you’re happy with both your phone case and the service you received. Mistakes can happen when ordering personalised items, and we’re so pleased Pauline was able to assist you quickly and find a suitable solution.
As a small family-run business, we care deeply about the experience of every customer, and your kind words mean a great deal to us.
Thank you for your recommendation and for choosing INSÉRIF.
Team INSÉRIF
Looks good but NO protection
Bought this case for my brand new phone because it was advertised as protective. Had it barely a month, dropped my phone once and the screen is smashed because the case doesn’t even properly cover the front edges of the phone. The buttons and sides are also left exposed, so it offers hardly any real protection at all.
Really disappointed with the quality considering the price and marketing. Looks nice, but completely failed at its actual job. Would not recommend if you genuinely want to protect your phone.
15 de maio de 2026
Opinião espontânea
Resposta da Inserif
Dear Eleanor,
Thank you for sharing your feedback.
We’re very sorry to hear about the damage to your phone and understand how upsetting this experience must have been.
Our phone cases are designed to provide everyday protection against scratches and minor impacts, but they do not provide full screen protection. For customers seeking additional screen protection for their device, we offer dedicated screen protectors that are sold separately.
We have received your email and have already responded. We are currently awaiting for some additional information from you so that we can look into the matter further.
We appreciate you bringing your concerns to our attention. Your feedback is valuable and helps us continue to improve our products and ensure that our product descriptions are as clear and helpful as possible.
Team INSÉRIF
DONT WASTE YOUR MONEY
First of all, the shipping took almost a month to arrive. Second, the items look nothing like the photos, NOT AT ALL! Everything looks so cheap and feels like very poor quality. Please save your time and money. Oh, and I forgot to mention that they didn't personalize my initials on the laptop case as I requested. It's so trashy.
13 de maio de 2026
Opinião espontânea
Resposta da Inserif
Dear Diego,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the products did not meet your expectations.
We’d like to clarify that personalization was applied to the notebook and snap case as requested. The laptop sleeve was produced without initials, as personalization was not included for that item at the time of purchase.
Unfortunately, your original shipment was delayed after being lost in transit by the courier. As soon as we were informed, we arranged replacement items, which were successfully delivered on 13 May.
We appreciate your feedback and take all comments seriously as we continue to improve our products and customer experience.
Team INSÉRIF
Gick sönder efter 2 månader
Skickas från Kina. Köp lika gärna från shein eller temu. Mitt gick sönder efter bara två månader.
14 de maio de 2026
Opinião espontânea
Resposta da Inserif
Dear Insolo,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the product did not meet your expectations in terms of durability.
INSÉRIF is a family run business, and we care deeply about the quality of our products and the experience of every customer. Feedback like yours is taken very seriously and helps us continue to improve our materials and craftsmanship.
If you could please contact us at support@inserif.com with your order details, we would be happy to look into this further and see how we can help. We also offer a wide range of products and finishes, and we’d be happy to recommend alternative options that may provide a better experience.
We appreciate your honest comments and regret that your experience did not reflect the standards we strive to provide.
Team INSÉRIF
Don’t buy from this company
Don’t buy from this company. Their product descriptions are not accurate and they do not respond to customer service complaints.
11 de fevereiro de 2026
Opinião espontânea
Resposta da Inserif
Dear Lydia,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the product did not meet your expectations and that you felt unsupported by our customer service team. This is not the experience we aim to provide.
At INSÉRIF, we strive to ensure that our product descriptions are accurate and that every customer receives timely and helpful support. We take your comments seriously and will review your feedback internally.
We would appreciate the opportunity to look into this further and work toward a satisfactory resolution. Please contact our customer service team at support@inserif.com, and we will do our best to assist you.
Team INSÉRIF
Excellent to deal with great quality…
Excellent to deal with great quality phone pieces.
7 de maio de 2026
Opinião espontânea
Resposta da Inserif
Dear Leah,
Thank you so much, Leah, for your wonderful review! We’re delighted to hear that you found us excellent to deal with and that you’re pleased with the quality of your phone case.
At INSÉRIF, we’re committed to providing premium products and exceptional customer service, so your feedback means a lot to us.
Thank you for choosing INSÉRIF.
Team INSÉRIF
Quelle honte
Quelle honte. La coque a mis une éternité a arrivée (a partir de l'envoi, je ne parle même pas de temps de production). La qualité est médiocre. C'est un pauvre plastique moulé, qui ne ressemble absolument pas a du cuivre. La "gravure" bave, rien a voir avec les images du site. Une catastrophe. Tout ça pour seulement 39€. Fuyez.
7 de maio de 2026
Opinião espontânea
Resposta da Inserif
Dear Anaelle,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the product did not meet your expectations.
Unfortunately, the delivery of your order was delayed by the courier, which was outside of our control. We worked hard to improve your experience and do our best to support you throughout the process.
We’re sorry that the final product did not meet your expectations and regret that your experience fell short of the standards you were hoping for.
Team INSÉRIF
Schlechte Qualität, schlechter Service
Die Qualität ist für den Preis unterirdisch. Mein Case war nach 2 Wochen normalem Gebrauch bereits an einer Ecke kaputt. Das Gummi hat sich einfach abgelöst. Ich habe dies beim Kundenservice gemeldet, inklusive Fotos. Die Antwort war, man könnte mir „ausnahmsweise“ ein neues Case anbieten, ich solle aber 13 Euro für Versand und Personalisierung zahlen. Das hat nichts mit Service zu tun und ich werde dort definitiv kein weiteres Produkt kaufen.
5 de maio de 2026
Opinião espontânea
Resposta da Inserif
Dear V.V.,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that the case did not meet your expectations and that you were disappointed with the resolution offered by our customer service team.
As a family run business, we care deeply about both the quality of our products and the experience of every customer. We understand your frustration and regret that the proposed solution did not meet your expectations.
We have been unable to identify your order based on the information available through Trustpilot. If you could please contact our customer support team at support@inserif.com with your order details, we would be happy to investigate this further and review the matter again.
Your feedback is very important to us and has been shared with our team as we continue to review our products and customer service processes to improve the experience we provide.
Team INSÉRIF
POOR QUALITY
POOR QUALITY
Bought a iphone 17 pro case in dark green leather.
The 'leather' started peeling off after only 1 week.
I've never paid so much for a case, and it is the first time the quality is so low.
This is nothing more than dropshipping cheap chinese products.
Avoid at all costs.
29 de abril de 2026
Opinião espontânea
Resposta da Inserif
Dear Edi,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the product did not meet your expectations.
INSÉRIF is a small family-run business, and we care deeply about the quality of our products and the experience of every customer. We take all feedback seriously and are always looking for ways to improve.
The last correspondence we received related to two separate orders that were placed with different personalization placements. If you are experiencing any quality concerns with the product itself, please contact us at support@inserif.com with your order details and photos of the issue, and we will be happy to review this further.
Team INSÉRIF
case too big that it gets damaged fast on the corners
I purchased the 14–16-inch laptop case for my 14-inch MacBook Pro, but unfortunately, it is too big. Because the case is marketed as suitable for 14-inch laptops, I expected it to fit more securely, but the proportions are not right for a 14-inch MacBook.
The leather is also very soft, so the edges of the case bend easily and have started getting damaged in my bag. After only a few days of use, the corners began to rip, which was really disappointing.
The delivery was fast, and the product looks fine overall, but I am disappointed with the sizing and durability. It would be much better if there were a case designed specifically for 14-inch laptops rather than a broader 14–16-inch size.
3 de maio de 2026
Opinião espontânea
Resposta da Inserif
Dear Iman EL KOHEN,
Thank you for taking the time to share your detailed feedback.
We’re sorry to hear that the laptop sleeve did not meet your expectations in terms of fit and durability. While we’re pleased that you were happy with the appearance and delivery time, we understand your disappointment regarding the sizing and how the corners held up during use.
We’d like to clarify that your order was placed in November 2025, and we received a request to change the size after the order had already entered production. As outlined in our order policies, we’re unable to make changes once production has begun, as each item is made to order.
INSÉRIF is a small family-run business, and we care deeply about the quality and functionality of our products. Feedback like yours is incredibly valuable and will be shared with our product team as we continue to review our sizing options and improve our designs.
If you could please contact us at support@inserif.com with your order details and a few photos of the affected corners, we would be happy to look into this further and see how we can help.
Team INSÉRIF
Initially disappointed, eventually resolved by customer service
I ordered a phone case and after only two months the seam came loose. I contacted customer service and initially glued it back together myself with superglue, thinking it was just a minor issue. However, two weeks later, the seam on the other side of the case also came loose.
At first, customer service stated that they were not responsible, which I found disappointing considering the premium price of the product. I have never paid this much for a phone case, and it is also the first time I’ve had one break after such a short period of normal use.
That being said, after further communication, they eventually offered me a replacement case, which I do appreciate. I hope the replacement will better reflect the quality I expected from the brand.
29 de abril de 2026
Opinião espontânea
Resposta da Inserif
Dear Zara,
Thank you for taking the time to share your experience.
We’re very sorry to hear that the seams on your phone case came loose after only a short period of use. We understand how disappointing this must be, especially given the premium nature of the product.
At Inserif, we take great pride in the quality and craftsmanship of our products, and we regret that your experience did not reflect the standards we aim to provide.
We’re pleased that a replacement has already been arranged and is currently in transit to you. We hope the new case meets your expectations.
Thank you for your patience and understanding.
Team INSÉRIF
I ordered the sleeve for my laptop
I ordered the sleeve for my laptop. It is exactly what I was looking for. Beautiful and elegant.
22 de abril de 2026
Opinião espontânea
Resposta da Inserif
Dear Anna,
Thank you so much for your wonderful review! We’re delighted to hear that the laptop sleeve was exactly what you were looking for and that you found it both beautiful and elegant.
At Inserif, we strive to create products that combine style, quality, and functionality, so your feedback means a lot to us. We hope you enjoy using your new sleeve.
Team INSÉRIF
Poor avoid at all costs
Poor. Avoid however you can. Quality is extremely poor, “real leather” embossed phone case arrived (after a very very long time might I add) within a few weeks the rubber seem around the phone screen had started peeling away, let it go at the time as who has time to chase these things. Recently the leather ‘skin’ on the back started peeling, not good enough really. Sent a message asking for refund or replacement, offered 25% a replacement! Hahahaha! I’ve had the case for 3 months. They’re con artists and have no care for their customers and clearly think they don’t need to accept responsibility for anything. Any business that wants to try and gaslight their customers and blame them for faulty goods or poor ‘craftsmanship’ as they like to say deserves to go bust. Avoid avoid avoid.
22 de abril de 2026
Opinião espontânea
Resposta da Inserif
Dear MACLEOD,
Thank you for taking the time to share your experience.
We’re very sorry to hear that the case did not meet your expectations in terms of quality and durability, and that our response did not leave you feeling supported. This is certainly not the experience we want for our customers.
We take great pride in the craftsmanship of our products and stand behind their quality. We also understand your frustration regarding the resolution that was offered and regret that it did not meet your expectations.
We would appreciate the opportunity to review your case again and work toward a satisfactory solution. Please contact our customer service team at support@inserif.com, and we will do our best to make this right.
Team INSÉRIF
Cheap
Cheap! Black case cover immediately showed signs of wear and I am gentle with my phone! Also misleading mag charger compatible but SLOW charge and WILL NOT stick to any magnet! Waste of time & money! RUN!
2 de fevereiro de 2026
Opinião espontânea
Resposta da Inserif
Dear Jamie,
Thank you for sharing your feedback. We’re sorry to hear that the case did not meet your expectations in terms of durability and MagSafe performance.
Our cases are designed to be compatible with wireless charging and magnetic accessories, but performance can vary depending on the charger and accessories used. We understand your frustration and regret that the product did not provide the experience you were expecting.
We take product quality very seriously and appreciate you bringing this to our attention. Please contact our customer service team at support@inserif.com, and we would be happy to review your case and do our best to find a suitable solution.
Team INSÉRIF
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