I used Insinkerator's website to order an upgrade of the waste disposal unit that had been fitted in my house for over 12 years. The new unit was despatched really quickly and the people fitting the... Ver mais
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Really helpful customer service representative. She understood the issue I had with my tap and offered to send out the replacement part free of charge as my tap was still in warranty.
I was sent an email after having my water dispenser for 2 years with an offer of 20% off replacement filters…..unfortunately the link would not work and so I decided to call customer service who then... Ver mais
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I have used an Insinkerator waste disposer for nearly 15 years. It started leaking at the flexible outlet collar. I was hoping for a miracle and a replacement collar. Sadly there was corrosion of th... Ver mais
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Informações sobre a empresa
Escrito pela empresa
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Informações de contacto
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, Reino Unido
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4,6
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent response by customer service
Excellent response by customer service. Problem resolved very quickly with minimum of fuss.
26 de novembro de 2025
Opinião espontânea
Resposta da InSinkErator UK
Hi Dan,
Thanks for sharing your feedback! We're glad to hear you are pleased with our quick and straightforward response. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Experience
Brilliant supportive company especially when you are experiencing problems
. Thank you
26 de novembro de 2025
Opinião espontânea
Resposta da InSinkErator UK
Good day Pargan,
Thank you for sharing your experience with us! We're delighted to know that our support made a difference when you needed it most. Our team always aim to resolve issues quickly and with care, so you can feel confident for choosing InSinkErator.
Best wishes,
John
InSinkErator Customer Service
Amazing service from the Insinkerator…
Amazing service from the Insinkerator customer care team. Allocated an engineer who promptly diagnosed and resolved the issue.
24 de novembro de 2025
Opinião espontânea
Resposta da InSinkErator UK
Hi Andrew,
Thanks for your feedback! We're glad to hear everything was handled smoothly and the engineer was able to sort things out during the visit. We're here to help should you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Absolutely great service
Absolutely great service, dealt with problem fast and efficiently and would recommend to anyone. Well done InSinkErator UK.
24 de novembro de 2025
Opinião espontânea
Resposta da InSinkErator UK
Hi Rosa,
Thanks for sharing your feedback! We're glad to hear you're so pleased with your experience with our support team.
We appreciate you recommending us!
Best wishes,
John
InSinkErator Customer Service
Warranty offers peace of mind
I reported an issue with my hot/cold water tap. Billy, the specialist was very professional and helpful. During the conversation, he asked many questions to eliminate possible causes of incorrect use of the product without sounding offloading manufacturer's responsibility. The outcome was to book an engineer visit. The confirmation email came through in minutes. I am really satisfied with the experience, however I would rather not to have issues with my new tap.
12 de novembro de 2025
Opinião espontânea
Resposta da InSinkErator UK
Hi Ms. Wang,
Thanks for sharing your experience with us! We're pleased to hear that Billy provided a professional support and took the time to thoroughly assess the issue with your InSinkErator tap. We always aim to ensure clear communication and resolve concerns as smoothly as possible. We're glad the process from troubleshooting to arranging an engineer visit was efficient for you.
We understand how important product reliability is, and we appreciate your patience while we work to make things right. Should you have any questions or concerns, we're always here to help.
Best wishes,
John
InSinkErator Customer Service
Very poor reliability on the hot water…
Very poor reliability on the hot water tanks .
Mine failed, and the warranty only covers you for a year.
I had it for under 2 years.
Won't be buying any more insinkerator products again.
18 de novembro de 2025
Opinião espontânea
Resposta da InSinkErator UK
Hi John,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with the hot water tank, and we understand how frustrating it can be when a product stops working outside the warranty.
As with most products, performance can be affected by different factors such as installation, usage conditions, and especially the water quality for hot water tanks. In areas, with hard water, mineral buildup can place additional strain on hot water tanks over time, which impact its performance. That's why we highly encourage the use of genuine InSinkErator F-701R hard water filter and recommend replacing it at least every 6 months — or even more frequently depending on usage and local water conditions. By doing so, it helps protect the lifespan of your hot water system.
After reviewing your record, we found that our representative reached out to you with an offer of assistance. We hope this helps address your concerns.
We remain committed to supporting you and ensuring you get the best possible outcome. Please don't hesitate to contact our support team at https://support.insinkerator.com/app/ask_UK if you have any questions.
Best wishes,
John
InSinkErator Customer Service
Amazing! Insinkerator customers for life!
Absolutely superb service from both Insinkerator and JK Electrics who handled the warranty replacement. One phone call, engineer to the house the following week, unit swapped out under warranty. Every single interaction was straightforward and friendly - just as it should be. We'll be insinkerator customers for life after this experience. Great job.
3 de novembro de 2025
Opinião espontânea
Resposta da InSinkErator UK
Hi Stuart,
Thanks for sharing your experience! We're delighted to hear everything — from your initial call to the service visit went smoothly. We aim to make our warranty process as easy as possible, and your appreciation means a lot to us.
We'll make sure to share your comments with JK Electrics and the rest of the team. We're grateful to have earned your trust and look forward to supporting you for many years to come.
Best wishes,
John
InSinkErator Customer Service
Great customer service
Great customer service, service advisor was extremely knowledgeable in Insinkerator products.
13 de novembro de 2025
Opinião espontânea
Resposta da InSinkErator UK
Hi Jan,
Thanks for your feedback! We're glad to hear you're satisfied with the support from our experienced customer service agent. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
The operator was very helpful and…
The operator was very helpful and talked me through what I had to do very clearly
11 de novembro de 2025
Opinião espontânea
Resposta da InSinkErator UK
Hi Frank,
Thanks for taking the time to share your feedback! We're delighted to hear that our experienced customer service representative was able to assist you through the resolution with clarity. Should you need further assistance, please feel free to contact our team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
This is an amazing company and the…
This is an amazing company and the person I spoke to was excellent and sorted everything out for me
10 de novembro de 2025
Opinião espontânea
Resposta da InSinkErator UK
Hi Patricia,
Thanks for sharing! We're glad to hear you're so pleased with the support from one of our representatives. It's great to know we've been able to completely resolve your concern.
Best wishes,
John
InSinkErator Customer Service
Amazing customer service
I spoke to a lady called Gelly yesterday and she was super helpful and stayed on the line while I checked an e-mail she had sent. I ordered a part on the same day and it arrived the day after which was amazing at it is large item. Would highly recommend Insinkerator.
6 de novembro de 2025
Opinião espontânea
Resposta da InSinkErator UK
Hi Rose,
Thank you for sharing! We're thrilled to hear you had such an exceptional customer service experience with Gelly, and your order arrived very quickly too.
We'll make sure to share your comments with her and the rest of the team. Thank you for recommending our products and enjoy your new InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Exceptionally helpful…
First time in 5years that I’ve needed to ask customer svs for help. Top class. Very helpful indeed
6 de novembro de 2025
Opinião espontânea
Resposta da InSinkErator UK
Hi Jo,
Thanks for sharing! We're delighted to know that your first customer service experience with us in five years was such a positive one. We aim to provide top-class support, and it's great to hear that reflected in your experience. We're always here to help!
Best wishes,
John
InSinkErator Customer Service
Resposta da InSinkErator UK
Hi Charles,
Thanks for your feedback! We're glad to hear our team was able to assist you efficiently. Feel free to reach out should you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Filter - great, company - useless
The filter is great, but the company is utterly incompetent.
I placed the order 8th October and didn't get the filter until 28th October. The only reason I got it then was because I chased them to ask where it was.
The first time I was told the order hadn't been placed because I hadn't completed it online or some rubbish to that effect. My account showed it had been shipped so that wasn't right. I then spoke to another team who said there had been an issue but it would be sent out and with me 'by Monday'. When it didn't arrive I emailed to be told it was out for delivery that day (Tuesday) but it showed I had not made payment - the 2nd time I was accused of not paying and the 2nd time I sent over the screenshot from my bank confirming payment was taken 8/10 when I ordered. To this I received no reply, no apology. The company is beyond incompetent, I will not be ordering anything again - we're changing the hot water tap system instead.
28 de outubro de 2025
Opinião espontânea
Resposta da InSinkErator UK
Hi KB,
Thank you for your feedback. We're sorry to hear about your experience and we will carefully review this internally. We've sent you a request for more information, and we'd appreciate your response.
Best Wishes,
John
InSinkErator Customer Service
I was incredibly impressed by the lady…
I was incredibly impressed by the lady who helped us on the phone. She was extremely knowledgeable and took us through all the necessary google searches to locate everything we needed. She was remarkable.
4 de novembro de 2025
Opinião espontânea
Resposta da InSinkErator UK
Hi Nina,
Thanks for taking the time to share your experience with us! We're delighted to hear you're so pleased with how our representative took the time to make sure you're fully assisted. Feel free to contact us should you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Very helpful
Our hot water tap tank gave up after over 10 years . Customer services were very helpful and directed us to buy a new tank at a discount. It arrived two working days later.
30 de outubro de 2025
Opinião espontânea
Resposta da InSinkErator UK
Hi Sylvia,
Thank you for your feedback! We're glad to hear your old tank lasted for more than 10 years before it finally gave up. It's great to know you're happy with the discount and the quick delivery of your new hot water tank.
Enjoy your new InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Superb
I dealt with Ben, he was super efficient on everything and also a nice guy. Thanks Ben
27 de outubro de 2025
Opinião espontânea
Resposta da InSinkErator UK
Hi Justin,
Thank you for your kind words! We're glad to hear you had a smooth and positive experience. We'll be sure to share your feedback with the rest of the team.
Best wishes,
John
InSinkErator Customer Service
Highly recommend
Excellent customer care and a superb service. I am so glad I did my research before buying an InSinkerator; when I had a problem, they came up trumps. 10 out of 10.
14 de outubro de 2025
Opinião espontânea
Resposta da InSinkErator UK
Hi Debbie,
Thanks for sharing your feedback! We're delighted to hear you had such a positive after-sales experience with us. Thanks for recommending our products!
Best wishes,
John
InSinkErator Customer Service
Easy to deal with support for q&a
Easy to deal with support for q&a. When item went faulty. Gave me tips to check for specific faults before engineer arrived. Managed to sort problem myself, but getting an engineer lined up to do a repair was easy with them. No fuss, so would recommend. Last insinkerstor waste disposal. lasted 8 years.
1 de outubro de 2025
Opinião espontânea
Resposta da InSinkErator UK
Hi Jay,
Thanks for sharing your experience! We're glad to hear you are pleased with the support and that you managed to sort the issue on your own. While you did not require a service or a replacement, we're grateful for your trust, and we will be happy to serve you again in the future if you need it
Best wishes,
Eugene
InSinkErator Customer Service
Brilliant Customer Service by Billy
I called The customer service department and spoke to Billy who was very knowledgeable and professional. He was able to help me with our steaming hot water tank, that we have in our new home. We were left no instructions by the previous owner and didn't know how to use it. Billy has sent me the user manual and explained how it all works. Thank you! Linda
27 de outubro de 2025
Opinião espontânea
Resposta da InSinkErator UK
Hi Linda,
Thanks for sharing your feedback! We're delighted to hear you are pleased with Billy's attentive support. We'll be sure to let him and the rest of our team know.
Best wishes,
Eugene
InSinkErator Customer Service
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