We used Installsure to arrange our IBG insurance for a tender we were working on, and the whole process was straightforward from start to finish. Karan handled our enquiry and was extremely helpful th... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Had work done from safestyle on finance & they told us we were covered by this company. The back door is warped & needs replacing but they told us because it was paid for on finance there's nothing th... Ver mais
A empresa respondeu
I was very anxious about dealing with installsure not for any particular reason other than I find dealing with insurance companies difficult by nature. I dealt with an advisor called Becks and she gui... Ver mais
A empresa respondeu
Our claim for a front door which was defective on design and installation by a now bankrupt company was handled very professionally by "Installsure" claims handler Becks McKay. Our experience involved... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Fast-forward your way to the best Insurance Back Guarantees and business insurance cover. Installsure - the broker that understands the risks domestic and commercial installers face.
Informações de contacto
40 Rushworth Street, SE1 0RB, London, Reino Unido
- installsure.co.uk
4,0
Bom
193 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 68% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Karen was very helpful
Karen was very helpful, very professional and quick to deal with my questions.
10 de fevereiro de 2026
Opinião espontânea
Resposta da Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do !
EXCELLENT Support & Advice from InstallSure
I have had to make a claim against a warranty insurance administered by Installsure & needed clarity on requirements. All in the phone contact with Adeyinka at Installsure was excellent
3 de fevereiro de 2026
Opinião espontânea
Resposta da Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Front door put right .
Yes . Very efficient. Both the lads doing the repair new
what they were doing . And more importantly .were clean
and tidy plus polite, So thank you very much.
23 de janeiro de 2026
Opinião espontânea
Resposta da Installsure
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do
Becks was outstanding!
Becks was outstanding from when she became involved with my claim. Good clear communication and a real pleasure to deal with as the process progressed. My only slight issue with the process is that it took a while to lodge the claim due to the need for specific particulars of information, including data from a retired bank account to prove method of payment. This meant the roof damage gradually got worse over time and so risks quoted becoming obsolete. But I’m glad Becks became my conduit and was super efficient throughout.
29 de janeiro de 2026
Opinião espontânea
Resposta da Installsure
Thanks for sharing your rating with us and the community. We’ll continue to work on ensuring we minimise delays in our services so that every interaction with Installsure is exceptional and memorable !
Great, clear communication.
Great, clear communication. Would definitely recommend IBG Insurance, Karan was brilliant to deal with.
5 de janeiro de 2026
Opinião espontânea
Resposta da Installsure
Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us
Karan Tharmakulaseelan was extremely…
Karan Tharmakulaseelan was extremely helpful
21 de janeiro de 2026
Opinião espontânea
Resposta da Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
G8 service
G8 service, very easy to use.
Prompt response by Karen. Happy to recommened 👍
22 de janeiro de 2026
Opinião espontânea
Resposta da Installsure
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience !
No Issues
Was assisted by Karan Tharmakulaseelan with opening a membership with Installsure. A swift and easy process. No issues.
19 de janeiro de 2026
Opinião espontânea
Resposta da Installsure
We’ll continue working hard to make every interaction with exceptional and memorable !
I dealt with Demi who was very good and…
I dealt with Demi who was very good and very accommodating.
Thank you
5 de janeiro de 2026
Opinião espontânea
Resposta da Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do
Karan is very helpful
Karan is very helpful, responded to my missed call quickly, answered my questions clearly, and sent me the documents I need with additional confirmation and explanation provided. Great service, much appreciated!
6 de janeiro de 2026
Opinião espontânea
Resposta da Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
Problem solved swiftly
I was assisted with a problem today by Karan Tharmakulaseelan who was excellent and very professional with resolving my issue. Thank you, Karan
5 de janeiro de 2026
Opinião espontânea
Resposta da Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Prompt and helpful
On needing to urgently source a guarantee document today, I received a callback very quickly and promptly received the guarantee policy document in my inbox - very pleased with the service I received today
19 de dezembro de 2025
Opinião espontânea
Resposta da Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Very helpful
Very helpful, guiding me through the process. They were very thorough and professional throughout and you get a personal advisor who you communicate with who knows your case, which streamlines everything.
Highly recommend this company.
17 de dezembro de 2025
Opinião espontânea
Resposta da Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Insured with Installsure £100 excess…
Insured with Installsure £100 excess fee.But how an excess fee comes into play when a window has been fitted upside down i do not know! Purely poor workmanship which is not a repair or accident so Installsure should be responsible for level of workmanship they are insuring. Total waste of time being with them.
9 de dezembro de 2025
Opinião espontânea
Resposta da Installsure
Thank you for taking the time to share your feedback. We are sorry to hear about your concerns regarding the £100 excess and fully understand how frustrating this may have felt.
The excess forms part of your insurance policy and is a pre-agreed amount that policyholders are required to pay when a claim is approved. This amount is outlined in the policy documentation provided at the start of your cover, and we are required to collect it before authorising any remedial work.
We genuinely want the process to feel fair and transparent for you. If anything in our communication was unclear, or if you believe the excess may have been applied incorrectly, we would be more than happy to review this further. Please reach out to us directly at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number so we can prioritize resolving this matter swiftly. We appreciate your patience and hope to restore your confidence in our service
Great experience with installsure
Great experience with installsure, kept us up to date , claims handler very efficient . A+ Richard T.
24 de novembro de 2025
Opinião espontânea
Resposta da Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Terrible process from start to finish
Terrible process from start to finish. Unclear instruction on completing required paperwork, how to and who to get quotes from, whether to go ahead with job, whether claim would be paid. The whole time I felt like Instalsure were trying to get out of paying. I still have to wait another 4 weeks to actually get the money back. Why?
1 de outubro de 2025
Opinião espontânea
Resposta da Installsure
We’re very sorry to hear about your experience and the frustration caused during your claim process. This is not the level of service we aim to provide, and we sincerely apologize for any confusion around the paperwork, quoting process, or payment timeline.
Our goal is to make every claim as clear and straightforward as possible, so we appreciate your feedback—it helps us identify where we need to improve.
We’d like to look into your case in detail to see what went wrong and ensure your payment is resolved as quickly as possible. Could you please contact us directly at claims@installsure.co.uk with your claim reference number.
If your inquiry has not met your expectations, please email complaints@installsure.co.uk
Thank you for bringing this to our attention, and again, we apologise for the inconvenience you’ve experienced.
Seamless with minimal effort!
Karan was the member of staff who helped me fly through this application. Nothing was too much trouble and excellent communication throughout.
23 de outubro de 2025
Opinião espontânea
Resposta da Installsure
Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us
Excellent Service
Very helpful and had taken the time to explain how to apply within the portal for an IBG policy.
Found out the answer to my question and was very polite and helpful. Thank you
15 de outubro de 2025
Opinião espontânea
Resposta da Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Avoid this company!
It is now ten months since the fault was first reported, ten very frustrating and infuriating months trying to deal with people at Installsure whose idea of customer service is to be as obstructive as possible. We are now waiting to hear from the Financial Ombudsman Service.
13 de outubro de 2025
Opinião espontânea
Excellent service
Excellent service, good communication and fast response
24 de setembro de 2025
Opinião espontânea
Resposta da Installsure
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.
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