We used Installsure to arrange our IBG insurance for a tender we were working on, and the whole process was straightforward from start to finish. Karan handled our enquiry and was extremely helpful th... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Had work done from safestyle on finance & they told us we were covered by this company. The back door is warped & needs replacing but they told us because it was paid for on finance there's nothing th... Ver mais
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I was very anxious about dealing with installsure not for any particular reason other than I find dealing with insurance companies difficult by nature. I dealt with an advisor called Becks and she gui... Ver mais
A empresa respondeu
Our claim for a front door which was defective on design and installation by a now bankrupt company was handled very professionally by "Installsure" claims handler Becks McKay. Our experience involved... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Fast-forward your way to the best Insurance Back Guarantees and business insurance cover. Installsure - the broker that understands the risks domestic and commercial installers face.
Informações de contacto
40 Rushworth Street, SE1 0RB, London, Reino Unido
- installsure.co.uk
4,0
Bom
193 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Not worth the paper it's written on
Have now been contacted by Kelly from installsure and she has reassured me that I will still be covered should I need to claim on this policy, very helpful and has put my mind at rest .( I just hope it works if I need it)
17 de outubro de 2024
Opinião espontânea
Resposta da Installsure
Dear Mr Blackwell,
Thank you for contacting us, we are sorry to hear that we have not met your expectations.
We’d really appreciate the chance to speak with you directly in order to discuss the feedback you have provided. We kindly ask that you reach out to us directly on complaints@installsure.co.uk providing your name and contact number so that we can call you to assist. If you would prefer to call us directly, please dial the complaints line on 02076453740.
Kind regards,
Kelly
Karan was very helpful.
Karan was very helpful.
Made the process very easy.
Always maintained communication and detailed explanation on required documents.
Definitely recommend INSTALLSURE.
4 de abril de 2025
Opinião espontânea
Resposta da Installsure
Thank you so much for taking the time to leave us a review, we greatly appreciate it and are happy we could be of assistance.
Karan was very good and perfect…
Karan was very good and perfect customer service. Would recommend this company
4 de abril de 2025
Opinião espontânea
Resposta da Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do
Good,quick and a efficient service
Good,quick and a efficient service
Thank you
21 de março de 2025
Opinião espontânea
Resposta da Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Zero Customer Service
I have tried on numerous occasions to make contact with this company but they seem to flatly refuse to deal with any customers.
Another insurance industry example of poor customer service and avoid/delay at all costs.
Installsure and others, FENSA are part of the GGF Group who all remain silent where a payout is concerned.
19 de fevereiro de 2025
Opinião espontânea
Resposta da Installsure
Dear Oscar,
Thank you for sharing your feedback. We sincerely apologise for your experience when attempting to contact us and for the delay or inconvenience this may have caused.
Please know that we take all customer concerns seriously, and we are committed to resolving any outstanding issues. In order to investigate your complaint further and provide you with the required assistance, we kindly ask that you reach out to us directly at complaints@installsure.co.uk providing your name and contact number so that we can call you directly to assist. If you would prefer to call us directly, please call the complaints line on 020764 53740.
We appreciate your patience and look forward to the opportunity to resolve this situation promptly.
Kind regards,
Chicco Esio
Operations Manager
Phone call with install sure regarding a safe style window
The phone operative abe, was extremely helpful and gave me all the information I wanted to hopefully fix my residence 9 window that was supplied by safe style in 2016..
5 de março de 2025
Opinião espontânea
Resposta da Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
INSTALLSURE we’re great from start to…
INSTALLSURE we’re great from start to finish. I’m a self employed window fitter a year in set up on my own and I wanted to find a simple insurance back guarantee company to bakc my fensa registration. It was very simple online followed by simple to follow email instructions to finish up. Definitely recommend
1 de março de 2025
Opinião espontânea
Resposta da Installsure
Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Excellent customer service
I had a question in connection with an existing claim which appeared to have stalled. Ade, who handled my call, was excellent. He helped guide me through what needed to happen next and got the cogs turning again. (The problem was at my end due to correspondence going to a junk folder that I had not realised). Ade even waited patiently on the phone to ensure the actions were completed. Thank you Ade.
4 de março de 2025
Opinião espontânea
Resposta da Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Ade was helpful over and beyond
Ade was helpful over and beyond. Patient, kind and understanding.
28 de fevereiro de 2025
Opinião espontânea
Resposta da Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Karan Tharmakulaseelan really helped us…
Karan Tharmakulaseelan really helped us set up our IBG, talked us through every step of the way, replied to emails and questions, really was smooth experience dealing with Karan, credit to the Installsure company.
Thanks again for all your help.
25 de fevereiro de 2025
Opinião espontânea
Resposta da Installsure
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience
The Installsure Client Administrator…
The Installsure Client Administrator (Karan) was extremely helpful in supplying the paperwork and help with online instructions; all with a pleasent manner and promptly. It is nice to get queries dealt with in this way. Manay thanks.
18 de fevereiro de 2025
Opinião espontânea
Resposta da Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Friendly professional advice
20 de fevereiro de 2025
Opinião espontânea
Resposta da Installsure
Thank you so much for taking the time to leave us a 5-star review
I spoke to Ade regards claim
I spoke to Ade regards claim, he dealt with enquiry with a very professional manner, he explained the procedure on how to claim, e mails sent incorporating appropriate forms for me to complete. Thank you
19 de fevereiro de 2025
Opinião espontânea
Resposta da Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do
Resposta da Installsure
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience
very helpful friendly service
very helpful friendly service
17 de fevereiro de 2025
Opinião espontânea
Resposta da Installsure
Your 5-star review motivates us to keep pushing forward and set the tone for excellence in what we do.
Helpful and efficient contact
Very helpful operator talked me clearly through what was required and sent documentation within minutes of requesting them.
13 de fevereiro de 2025
Opinião espontânea
Resposta da Installsure
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do
Absolutely disgusted with this company, complete waste of time
Absolutely disgusted with this company, complete waste of time, our windows have a 10 year guarantee, unfortunately they were fitted by Safestyle, installsure are saying they are only covered for 5 years, we have 6 failed units all within 8 months. Cost to replace approx £600 which has been refused, Safestyle fitted our conservatory aswell, after a 7 fight they actually stripped to ground level and rebuilt, showing what the original workmanship is like, very very poor.
13 de fevereiro de 2025
Opinião espontânea
Resposta da Installsure
Thank you for your feedback. We’re sorry to learn that you are unhappy with the decision we made on your claim. All our claim decisions are accompanied with a letter explaining the reasons behind our decision. If you are still dissatisfied with our decision, you may submit a complaint in writing as per our complaints procedure at complaints@installsure.co.uk
Quick and competent
Quick answer to the phone call and a positive, cheerful, competent and helpful respinss.
5 de fevereiro de 2025
Opinião espontânea
Resposta da Installsure
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience
Returned my call when they said they…
Returned my call when they said they would and dealt with my query swiftly and promptly
5 de fevereiro de 2025
Opinião espontânea
Resposta da Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do
Quick response to the problem we had…
Quick response to the problem we had regarding a faulty window
4 de fevereiro de 2025
Opinião espontânea
Resposta da Installsure
Thank you so much for taking the time to leave us a 5-star review
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