Bought a faulty InstantPot Duo 7.1L and with all the communications with them, we are being asked to "do a hard restart", which we did... for a few months now! Customer service is a joke, taking week... Ver mais
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Leia as opiniões dos outros
Very poor user information. The user manuals on the website don't match our device. You cannot find the user manual using the product code (and the naming convention is not consistent between the si... Ver mais
My Instant Vortex Plus airfryer developed a fault after nine months. I contacted Customer Care who were amazing at dealing with my problem. My problem was solved after 3 days by extremely friendly s... Ver mais
Ich habe diesen Instant Vortex Plus Airfryer über Amazon gekauft und bin sehr enttäuscht. Nach nur einem Jahr hat der Airfryer an allen Metallteilen und Schrauben, die mit Lebensmitteln in Kontakt kom... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Instant Pot is a Canadian brand of kitchen appliances.
Informações de contacto
Jack London Drive, 95409, Santa Rosa, Estados Unidos da América
- instantpot.com
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Absolutely love my air fryer
Absolutely love my air fryer! Great service and a great product
Love my instant pot airfryer
Love my instant pot airfryer! Started with a small one to do kids tea and had to upgrade to a bigger one because we use it for everything! Teenager can also do her own dinner which I love! Fab product, fab customer service
Terrible customer service
Terrible customer service, do not even bother to acknowledge emails. My air fryer stinks of plastic each time I use it & its 4 months old, even though the instructions say the smell goes away quickly, it doesn't!
Suddenly £70 more than they said.
Their Facebook page offers their AirFryer at £149 reduced from £199.
However the link to purchase from their webpage suddenly asks £219.99 for the same product.
Deception or incompetence? Both merit a complaint and just one star
Received as a gift, poor customer service, not good warranty. Spend elsewhere
I receive the Instant Blender Ace as a move-in gift in 2019. I used my blender on, approximately, a bi-weekly frequency for a recipe or to blend smoothies. From the jump, I noticed that the blender doesn't blend as well as other blenders on the market. I have patience when it comes to blenders not blending well.. however, what I don't have patience for is poor customer service. My blender started breaking down. I filled out a warranty form for my blender and submitted all the information required - it took them 5 months to inform me that they couldn't do anything and to throw it out. Very frustrated, not impressed and not recommending their brand. Spend the extra dollar on Vitamix or another high quality brand with good warranties (5+ years!). Hope this guides your in your research.. and hoping this helps you save a few headaches.
Great service for a great product.
Absolutely amazing service from Kerry!
Our airfry lid fell on the floor and it broke.
I contacted InstantPot customer care and even though it was our fault, they replaced it without charge!
We now get to enjoy our Instantpot AirCrisp again!
Responses have been friendly, but a little on the slower side. But good and friendly service is worth waiting for :)
Instant Pot product and service
We already had an Instant Pot pressure cooker and love it. When we decided to buy an Air Fryer, we thus decided to go for the Instant Pot Vortex Plus. We were delighted with it but there was a small issue with the one Amazon sent us. We brought this to the attention of Instant and within days they had shipped a complete new Air Fryer to us, no questions asked (all they asked for was a photo). Truly world class customer service to go along with what we deem to be a world class range of products. I cannot recommend this company and their products enough.
Dangerous item and no customer service.
Having had a previous instant pot I decided to order a larger one for batch cooking and purchased the pro 8 l.
On initial commissioning it was obvious there was a dangerous defect on the float valve in that it was not closing correctly. This caused a jet of steam to issue from the valve. After a short period this jet became so hot that it was completely invisible. Any child would be attracted to the whistling sound and if they put their hand over the top of the instant pot they would be very badly scalded. Any kitchen units above would also be damaged.
Instant pot's own review site only allows 5-star reviews. Any attempt to change the five doesn't work.
I have contacted instant pot customer service and, apart from the automated confirmation email, I have had no reply after nearly 2 weeks.
Totally unacceptable customer service
Totally unacceptable for such a reputed company and their Customer support is simply NON-EXISTENT. I have to return my product and more than a week for a reply.
Horrendous, not "instant" at all!!
Duo crisp with ultimate lid
Seems to do the job fairly well so far (early days yet). However the electric cord is ridiculously short and I have had to make up a short extension just to clear the kitchen cabinets and open it!
Another poor point is the lack of an instruction or basic recipe book included. That meant searching online for a basic instruction book which had to be printed out to be of any use. Seems to me they have spoilt a potentially good product with penny saving on the basics...and its not cheap!
Their support is simply NON-EXISTENT
Their support is simply NON-EXISTENT. More than two weeks waiting time for a reply, then they respond with one super short sentence, and you have to wait again over two weeks!!
Horrendous, not "instant" at all!!
very little info about recipes App awful
Bought an instant pot duo air crisp jobby. done the introduction videos, but there is very little info on recipes and how long to cook things, left looking for people who have made their own vids.
the App is dreadfulmost things are on there and instruction are missing detail, and it full of annoying bouncing Ads. get a grip and make a real App.
I have the Instant Pot pro
I have the Instant Pot pro, I really love it. Loaded with features' and most work great. The slow cooker heats up slowly. Called customer service and they sent a new one out the customer service was fantastic. Customer service representatives Dan and Peter were great and very helpful. Will buy from them again!
Super handig apparaat
Super handig apparaat. De uitleg en instructies zijn wel heel beperkt. Je moet alles opzoeken dus het duurt een tijd voor je door hebt hoe het werkt
Brilliant!!
This "Air fryer" version is my third Instantpot. All still working I hasten to add, but each an improvement upon the last, with this air fryer version being the best so far. It is so much cheaper to run than our conventional cooker, which these days , unfortunately, is a major consideration. But food cooked in this cooker is amazing, as is the range of food that can be cooked.
A recent problem was handled and solved quickly and efficiently by Harry in Customer Services - he is a hero!! A couple of emails was all it took.
Brilliant. Peace of mind to know that these brilliant cookers are backed up with equally brilliant Customer care.
Would recommend without hesitation.
I want to thank their costumer service…
I want to thank their costumer service representatives they are amazing , friendly and they provide prompt spectacular service thankyou for such a wonderful experience.
Sending this back to Amazon because it…
Sending this back to Amazon because it was impossible wait times to register Insta pot 4 Air Fryer. Cannot be registered on website. Stuiped for a company with product made in China that doesn’t give option for us company choice.
Waste of money
Got instant pot pro with air fryer, however its a pretty crappy and bulky product with no way to clean air fryer lid. Even after 2 uses i can see grease inside air fryer lid and its not dishwasher safe so i am pretty sure after frw months it will be pretty useless.
Waste of money, stay away from it
Sent the wrong item, now really poor customer service
Ordered an air fryer from Instant Pot but they delivered a pressure cooker. It's been over 10 days since my order and I'm still waiting to receive what I ordered. Their customer service appeared to be OK, but they have not fulfilled what they promised and they appear to have stopped replying to my messages. There's no number to call, it's like they've disappeared. Extremely poor.
Bought this for my wife
Bought this for my wife, very satisfied with the quality and function.
Will buy a smaller size next time.
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