Always an excellent service received from iqos service desk. Any issues resolved quickly through to completion. Tina was great yesterday when I had a question and wanted to change my subscription d... Ver mais
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Leia as opiniões dos outros
I had an amazing experience all in all with IQOS, love the product but most importantly I absolutely am so grateful and impressed with their Customer Service. Their efficiency and care is truly so na... Ver mais
I was having problems with my order considering that I had returned an item before and wanted to be able to qualify for the promotional offer again. I was put in contact with Maria and she was extreme... Ver mais
Order terea for my iqos , never received. Courier sent picture of pack left on a door that was not mine. Impossibke to speak with iqos customer service by chat or call, same with courier. Never again.... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre IQOS UK
Escrito pela empresa
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Informações de contacto
Reino Unido
- 0800 432 0000
- iqos.com/gb/en
4,4
Excelente
9 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 98% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I spoke with Saad about my delivery…
I spoke with Saad about my delivery late, He was so kind, and resolved my problem about 5 minutes. I never feel dissapointed with iqos customer service. He’s fast, helpful, and kind. Thank you again!
7 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Vivien, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Great and quick help!Thanks Redouane
7 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Florin, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
The experience with Mehsi was the best one
The experience with Mehdi was brilliant! It s the best employer of Iqos! Thank you Mehdi!
6 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Milica Rochian, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Great service
Great service,
Mahdi is been really helpful with resolving issue with my ILUMA device.
Been costumer of this company for more than 5 year now and they never let me down.
Any time I have an issue or requiring advice regarding their product, they always help.
6 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Eleonora Vankova, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Excellent customer service by Saad
Excellent customer service by Saad, who was polite and friendly.
5 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Andrew C, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Operator by the name of ED particularly…
Operator by the name of ED particularly helpful a pleasure to deal with
5 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi James O’Neill, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
Had a great experience with Hannah…
Had a great experience with Hannah Newcastle, let me try a few of the flavours to help me decide and wasn’t pushy at all even after I said I’d come back, I came back got greeted with a smile and great attitude and got a device and some IQOS Levia and terea
5 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Tom Musson, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Great customer support
I was not happy with product life circle- in my pocket charger magnet stopped working exactly after 1 year.
But their customer support was perfect - manager Lily was able to solve the problem in the most suitable way. She was very helpful and friendly.
I was pleasantly surprised how they care about their customers
4 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Costav78, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Great and quick service
Great and quick service. The agent Mehdi was very helpful.
5 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Galina Zeilis, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Yasinne was a very helpful customer…
Yasinne was a very helpful customer advisor and happy to solve my problem.
5 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Georgie Ursachescu, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
Redouane with masterclass customer service
Redouane provided a masterclass in customer service. I was trying to verify my account to order a sample bundle of the x-low samples when I got stuck on the verify stage. Within 10 seconds of clicking live chat I got paired up with Redouane and he very quickly managed to help me get verified to be able to order the samples! 10/10
4 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Jakub Adamczyk, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Lovely customer service
Lovely customer service, always managed to solve all my issues quickly. Farouk on the phone today has been especially kind and prompt in aiding me.
4 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Bianca, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Easy to access and agent and quick…
Easy to access and agent and quick responses
4 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Jane Ridyard, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Brilliant customer service
Brilliant customer service. Jason been prompt and fair. Great experience
4 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Jacqueline Renoir, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Redouane help me alot and fixed my…
Redouane help me alot and fixed my issue thank you
3 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Niki, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Saad remedied my troubles just in…
Saad remedied my troubles just in minutes
Thank you Saad
3 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Georgeta, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Resposta da IQOS UK
Hi Cedric Popa, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Top service
Top service, Jasmine was extremely polite and helpful. Thanks!
3 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Ler, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
I had an issue with linking my device
I have an issue with linking my device bought from abroad to my UK account, but Mehdi helped me sort this out online very quickly. Highly recommend!
3 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Daiana Gusatu, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Great products, glad to be an IQOS customer
I do love the products, raised an issue with Customer Services recently which was difficult to get resolved, but they did in the end.
26 de maio de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Mr Drury, we are very sorry you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
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