Ive Just bought this paid over the odds for a vape then 3 stick attempts what is the bad smell that come out of this smells like something nasty cannot stand the smell wasted money the chews are disgu... Ver mais
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Leia as opiniões dos outros
Always an excellent service received from iqos service desk. Any issues resolved quickly through to completion. Tina was great yesterday when I had a question and wanted to change my subscription d... Ver mais
I had an amazing experience all in all with IQOS, love the product but most importantly I absolutely am so grateful and impressed with their Customer Service. Their efficiency and care is truly so na... Ver mais
I was having problems with my order considering that I had returned an item before and wanted to be able to qualify for the promotional offer again. I was put in contact with Maria and she was extreme... Ver mais
Informações sobre a empresa
Sobre IQOS UK
Escrito pela empresa
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Informações de contacto
Reino Unido
- 0800 432 0000
- iqos.com/gb/en
4,4
Excelente
9 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Saad remedied my troubles just in…
Saad remedied my troubles just in minutes
Thank you Saad
3 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Georgeta, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Resposta da IQOS UK
Hi Cedric Popa, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Top service
Top service, Jasmine was extremely polite and helpful. Thanks!
3 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Ler, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
I had an issue with linking my device
I have an issue with linking my device bought from abroad to my UK account, but Mehdi helped me sort this out online very quickly. Highly recommend!
3 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Daiana Gusatu, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Great products, glad to be an IQOS customer
I do love the products, raised an issue with Customer Services recently which was difficult to get resolved, but they did in the end.
26 de maio de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Mr Drury, we are very sorry you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Bought this device as an alternative to…
Bought this device as an alternative to vaping. Had some issues with registration but customer service is outstanding. Medhi who helme has been 100% the best. Would definitely recommend this contact and company to anyone thinking about trying. The choice of heated sticks is fantastic too
3 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi THOMAS WATT, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Jasmine was lovely and very helpful…
Jasmine was lovely and very helpful over the phone call
2 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Lidiya Tsvetkova, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Thanks Omar
Omar was very helpful and sorted out my issue with competency.
2 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Giovanni Di Benedetto, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Resposta da IQOS UK
Hi Joseph Davies, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
After many years of being IQOS customer I am disappointed
Been a customer of IQOS for quite few years now. Purchased Levia zero stick strawberry & watermelon flavour a package of 10 (always liked all of their flavours so decided to go for a whole package) when I received it and tried it, it was horrible, it gave me headaches, tasted really bad, so I contacted customer services and asked if I could return it, however they came back saying no because I have opened the outer package however there was 8 packs in it not opened, thinking that they normally sell them individually I could still return it for a refund. They then send another email saying they won’t refund or accept the return. No consideration of the fact that the item is not consumable. Absolutely disappointing.
UPDATE - IQOS never contacted me despite their reply stating they have sent me an email, email no where to find.
2 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Gerda, we are very sorry you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email.
Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
AVOID !!
AVOID!
Abysmal customer service. Purchased as a first time customer, selected Royal Mail as I knew I would not be in and it’s a lot easier than DHL. Well, they decided to send by DHL anyway. I had to redirect it to a local servicepoint and then the parcel lost its tracking data. It was a massive inconvenience to go to there twice
While I cannot blame IQOS for losing a parcel in transit, which did eventually arrive somehow without any notification or parcel updates, they should have sent parcel by my chosen courier in the first place.
They also kept saying they were escalating my case and request for a refund in each email and really did nothing to help me, albeit being polite
I will not return nor will I recommend
No doubt I’ll get an AI reply from
“Marion” like everybody else, with exactly the same words. * since this review, I’ve received a refund
1 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hello Karen, thank you for sharing with us your experience and we are really sorry about all the hassle you have been through.
Customer feedback is highly important to us, as we are striving to provide a smooth experience at all times.
We wish you all the best. Marion, IQOS Team
Agent was great very helpful his name…
Agent was great very helpful his name was Omer
1 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi MRS ROSELYN BUTLER, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Yasinne was a nice person and ready to…
Yasinne was a nice person and ready to help me today. Nice to speak with you Yasinne.
Thanks
1 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Linda, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
The customer representative Yassine was…
The customer representative Yassine was very helpful and dealt with my issue promptly. Thank you.
1 de junho de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Hassan Radwan, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
YASSINE
YASSINE, who was in communication with me was very helpful. He pointed out that the product I had was unfortunately out of warranty. He offered me a good deal on a new device.
I am very satisfied with the level of service YASSINE provided.
30 de maio de 2026
Opinião espontânea
Resposta da IQOS UK
Hi mark lee, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Dont trust 'Next day delivery'
I ordered an IQOS device directly from the website because next-day delivery was heavily advertised. On the morning it was due to arrive, I received an email saying they would not be able to deliver that day. While disappointing, I understood that delays can happen.
The following day, I stayed at home all day and also have a Ring doorbell, which shows that no delivery attempt was made. Despite this, I received an email stating that a delivery had been attempted and that I was not at home. This was simply not true.
I contacted customer service and was told the issue would be investigated and that someone would get back to me. So far, the whole experience has been frustrating and disappointing.
If next-day delivery cannot be reliably provided, it should not be advertised as a key selling point. I'm still waiting for my order and can only hope it arrives on 10th day or so
29 de maio de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Kursat, we are very sorry you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Resolved issue and supported via chat
Resolved issue and supported via chat
28 de maio de 2026
Opinião espontânea
Resposta da IQOS UK
Hi R P, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
the agent was really kind and…
the agent was really kind and efficiently addressed my issues
28 de maio de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Chenlin Ye, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Agent Ouss was really helpful and…
Agent Ouss was really helpful and changed my monthly order over to Veev Prime. He also talked me through making a purchase of anew Prime starter pack as I am not very good at these things.
28 de maio de 2026
Opinião espontânea
Resposta da IQOS UK
Hi Sharon Phillips, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Ai did bare minimum and was confusing…
Ai did bare minimum and was confusing to be honest but advisor was great in handeling the situation, thanks to advisor Azzy
27 de maio de 2026
Opinião espontânea
Resposta da IQOS UK
Hello Arunas, thank you for your review.
As part of our ongoing efforts to improve our customer experience, we would like to learn more about your feedback and provide you with the appropriate support.
We have contacted you privately via the email address linked to your Trustpilot account. Kindly check your inbox (and your spam/junk folder) for our message.
We hope to hear from you soon.
IQOS Team
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