Itinerary was arranged in advance, but during the trip we got a message asking for more money to do the agreed to itinerary and then arguing with the company. Ruined our day. Amalfi Coast tour. I... Ver mais
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Leia as opiniões dos outros
We had a fantastic trip organized wit Irro Charter! We were a group of 13 travelling from France to Italy. The service provided has been excellent: from the beginning (exchange of emails, confirmati... Ver mais
A empresa respondeu
Irro charter were amazing from start to finish. Easy booking and prompt email replies to any questions I had. With booking a service from a different country your obviously a bit nervous but they alw... Ver mais
A empresa respondeu
Der Deutsche Forstverein bedankt sich für den absolut tollen Service! Es wurden insgesamt 19 Busse an einem Tag und zur gleichen Abfahrtszeit für Exkursionen gebucht. Die Busse sind zu unterschiedlich... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
With Irro Charter, renting a bus with a driver anywhere in Europe is easy boarding. Since 1972, our family-run company has been dedicated to providing the highest standards in travel – offering long-distance coaches, comfortable mini-buses or state-of-the-art vans as well as an experienced bus charter service. Our professional drivers, 24/7 phone support and trusted network ensure your journey is smooth and worry-free. From simple transfers to tailor-made tours across borders, we make travel effortless and enjoyable.
Informações de contacto
Dannenberger Straße 32, 29439, Lüchow, Alemanha
- +495841977325
- info@irro-charter.com
- irro-charter.com
4,5
Excelente
195 opiniões
Sem histórico recente de solicitação de opiniões
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Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
EXCELLENT SERVICE
Our driver was ontime and the helpdesk agent was really commendable. Thank you for the swift ride and easy to be transacting with.
21 de maio de 2024
Opinião espontânea
Resposta da Irro Charter
Dear Jocel,
Thank you so much for your kind words and for awarding us 5 stars!
We're thrilled to hear that you found our service excellent and that our driver was punctual. It's also wonderful to know that our helpdesk agent was commendable and that your experience with us was swift and easy.
Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Your Irro Charter Team
The service provided was generally satisfactory
The service provided was generally satisfactory, but we do have a couple of concerns. Firstly, regarding our transfer from Budapest to Vienna, our group encountered an inconvenience as we were dropped off at a bus stop around the corner from the hotel, purportedly due to the bus's inability to "turn back". We find it difficult to believe that the bus could not find a way to turn back, and this issue was not communicated to us until a couple of days before. We strongly believe that prioritizing customers' comfort is essential.
Additionally, during our transfer from Vienna to Prague, we had arranged and paid for a van to transport us from the parking area to the hotel. However, there was a delay of 20 minutes before the van arrived after our request, causing our clients to wait unnecessarily.
We appreciate your attention to these matters and hope for improved service in the future.
11 de maio de 2024
Opinião espontânea
Resposta da Irro Charter
Dear Adrean,
Thank you very much for your detailed review and for giving us 4 stars.
We are glad to hear that you found our service generally satisfactory. We apologize for the inconvenience you experienced during your transfers from Budapest to Vienna and from Vienna to Prague. Your feedback is extremely valuable to us as it helps us improve our services.
Regarding the drop-off location in Budapest, we understand how important it is to be dropped off directly at the hotel entrance. We will investigate this matter further to ensure better communication and route planning in the future.
We also regret the delay you faced with the van transfer in Vienna. Timeliness is crucial, and we will work on improving our coordination to prevent such delays.
Your comfort and satisfaction are our top priorities, and we are committed to enhancing our service based on your feedback.
We appreciate your understanding and hope to have the opportunity to serve you again with an even better experience.
Your Irro Charter Team
Excellent Service!
We used Irro Charter to bring a group of 24 people to a Football match. Everything from start to finish was perfect. The communication with Irro in the time leading up to the event was clear and professional. On the day of, our charter was incredibly clean and moder, the driver was on time (in fact he was early), friendly and professional. I would not hesitate to use Irro again!
19 de maio de 2024
Opinião espontânea
Resposta da Irro Charter
Dear JT,
Thank you so much for your excellent feedback.
We really appreciate that you had such a positive experience with our bus service. It confirms that we are on the right track with our efforts.
Whenever you need a bus again, feel free to reach out to us anytime.
Your Irro Charter Team
It was cold AF in the bus
It was cold AF in the bus, and drivers were unpleasant
18 de maio de 2024
Opinião espontânea
Resposta da Irro Charter
Dear Andrzej,
Thank you for your review and feedback.
We are sorry that you had such a bad experience. We apologize for that and will speak with the driver.
It is important to mention that we helped you in an emergency and on very short notice. The price was more than fair. The vehicle you received was a good bus and the best we could provide in such a short time.
We look forward to a new request from you with a bit more lead time so we can show you what else we can offer.
Your Irro Charter Team
We hired a bus from Irro Charter for a corporate event.
We hired a bus from Irro Charter for a corporate event to take us from Luxembourg to Germany for the day and were super happy with the experience and service!
When booking the communication was seamless smooth. My request was managed by Yaser who was very responsive and helpful.
When the bus came to pick us up it was on time, the drive was very well dressed, very polite and friendly, drove very smoothly.
The bus was perfectly clean, very comfortable and modern. there were facilities on the bus, also a fridge where we could keep our drinks cold.
It was a great experience. I highly recommend Irro Charter!
Thank you so much for a fantastic service! :)
7 de maio de 2024
Opinião espontânea
Resposta da Irro Charter
Dear Yana,
Thank you very much for your wonderful feedback. We are delighted to hear that you and the group had such a pleasant bus trip.
Yaser truly appreciates you mentioning him.
Please don't hesitate to reach out whenever you need a bus again. We will do our best to create another perfect bus tour for you.
Your Irro Charter Team
Great communication
Great communication. Fair pricing. Excellent drivers. Professional and friendly service.
22 de abril de 2024
Opinião espontânea
Resposta da Irro Charter
Dear Dawn,
Thanks a lot for your words and the good review. We are happy that you enjoyed our service.
Whenever you need a bus again, let us know.
Your Irro Charter Team
Resposta da Irro Charter
Dear customer,
Thank you very much for your review and the 5 star rating. Looking forward to new bus requests from you.
Your Irro Charter Team
Overall great experience
Great communication with the company, the drivers were very pleasant, arrived everywhere on time, very flexible with the pick up and drop off locations, and got us everywhere on time, even earlier than expected.
5 de abril de 2024
Opinião espontânea
Resposta da Irro Charter
Dear Lukas,
Thank you very much for your review and the fantastic 5-star rating. We're pleased to hear that you were satisfied overall with the driver.
Please don't hesitate to reach out whenever you require bus services again.
Best regards,
Your Irro Charter Team
Resposta da Irro Charter
Dear Trygve,
Thank you so much for your kind review and 4 stars.
We would be very please to be your bus partner again.
Your Irro Charter Team
Average
Overall the transfers were fine. However, it is very important for us to receive the name and mobile for the driver one or two days before the transfer. Also, we did have one of the busses breakdown near Munich which created a two hour delay to getting to their hotel.
2 de março de 2024
Opinião espontânea
Resposta da Irro Charter
Dear Nate,
Thank you for your candid review. We highly value feedback as we continuously strive to enhance our services. Typically, sharing driver details one day prior to the first service date is standard practice. However, whenever feasible, we aim to provide this information earlier to our clients.
We sincerely apologize for the inconvenience with the bus near Munich, and we've promptly arranged for it to be inspected by our engineers.
Should you require bus services again in Germany, we would be delighted to serve as your bus partner once more.
Your Irro Charter Team
Resposta da Irro Charter
Dear Kasper,
We extend our heartfelt gratitude for your review and the stellar 5-star rating.
Knowing that you are satisfied with our service brings us immense joy.
Your Irro Charter Team
Vienna Conference
Most important to me are safety and on-time performance. We were very fortunate to have been the beneficiary of both. Communication with sales and operations was sufficient and clear. Our passengers were very complimentary about the driver, Mr. Ulbrich.
1 de março de 2024
Opinião espontânea
Resposta da Irro Charter
Dear Elder,
Thank you immensely for your kind words and the glowing 5-star rating. We're thrilled to hear that you had a delightful tour to Vienna. Your feedback will be promptly forwarded to Mr. Ulbrich.
Should you require bus services in Europe again, please don't hesitate to reach out. We would be delighted to continue serving as your trusted bus partner.
Warm regards,
Your Irro Charter Team
As a school teacher
As a school teacher, I appreciate irro-Charter’s commitment to safety and comfort. Our students had a great trip, thanks to their clean and spacious buses.
1 de março de 2024
Opinião espontânea
Resposta da Irro Charter
Dear Shaundra,
Thank you very much for your kind words and the feedback. We are happy that you had a good trip with the school kids.
Whenever you plan the next class trip, let us know.
Your Irro Charter Team
Booking with Irro-Charter is a breeze
Booking with Irro-Charter is a breeze, and their pricing is competitive. The value they offer for their exceptional service is unmatched. Irro-Charter is our go-to choice for group travel.
16 de janeiro de 2024
Opinião espontânea
Resposta da Irro Charter
Dear Enekeljda,
Thank you so much for your kind review and the 5 star ratings. We are very happy that you had a pleasant experience with us.
Whenever you need a bus again, let us know.
Your Irro Charter Team
We had an emergency situation as one of…
We had an emergency situation as one of the company which we had contract cancelled our return trip and we had only few days to find another company which we could trust. Irro Charter were the one which replied us on Sunday and we had one of the best experienc (clear communication, English speaking support, competitive pricing, new bus, friendly driver, etc etc). For sure we will keep Irro in our partners lists for future transfer services.
27 de janeiro de 2024
Opinião espontânea
Resposta da Irro Charter
Dear Laurynas,
thank you very much for this great review and your 5 star rating. We are very happy that we could help you in this situation. Whenever you need a bus again, ask us right from the first time.
Your Irro Charter Team
They were quick to respond and flexible…
They were quick to respond and flexible on our needs.
The driver did a perfect job, and was friendly and on time.
25 de janeiro de 2024
Opinião espontânea
Resposta da Irro Charter
Dear Diana,
Thank you so much for your review and the 5 stars.
We are looking forward to new inquirys from your side.
Your Irro Charter Team
wonderful journey
e are very satisfied with the service from irro charter buses, good buses at affordable prices compared to other European bus companies, the management team is very good in handling from the initial proposal to the price agreement, we only regret one thing, the toilet in the bus that didn't work during the winter season, thank you to the management team, namely Mr Roman Pils, Ms Deborah Elis, Mr Karsten van Holten, also thank you to our drivers: Mr Nikola and Mr Goran who have driven well and safely, thank you Irro Charter for your service
12 de janeiro de 2024
Opinião espontânea
Resposta da Irro Charter
Dear Sugiarto,
We greatly appreciate your fantastic review and the 5-star rating. It brings us immense joy and pride to hear that you mentioned our team member. If you ever need a bus again, feel free to reach out to us.
Your Irro Charter Team
4 years
I have worked with Irro Charter for several years and always find they are accurate in their quotes, spot on their timings, and great at providing quality drivers and coaches. I give my highest recommendation!
18 de janeiro de 2024
Opinião espontânea
Resposta da Irro Charter
Dear David,
It's always a pleasure to collaborate with you and have you as our valued customer. Thank you sincerely for sharing your feedback here on Trustpilot. Feel free to reach out when you plan your next tour; we're here to assist.
Your Irro Charter Team
The booking process was excellent
The booking process was excellent - Qusay Alhayani was very helpful. Bus was early and drivers were communicative and friendly.
10 de janeiro de 2024
Opinião espontânea
Resposta da Irro Charter
Dear Trish,
Thank you so much for your generous feedback and the 5-star rating. Qusay is thrilled to receive your positive comments, and we truly value your specific acknowledgment of one of our colleagues.
Should you require a bus again in the future, please don't hesitate to reach out. We look forward to serving you again.
Your Irro Charter Team
Very Professional Driver and Company.
Very professional driver and communications were clear. Nice bus, kept clean, always on time. Good experience.
12 de dezembro de 2023
Opinião espontânea
Resposta da Irro Charter
Dear Ron,
Thanks a lot for your kind feedback and the 5 stars.
We are looking forward to the next tour with you.
Your Irro Charter Team
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