Irro Charter Opiniões 

195
•
TrustScore: 4.5 em 5

4,5

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Itinerary was arranged in advance, but during the trip we got a message asking for more money to do the agreed to itinerary and then arguing with the company. Ruined our day. Amalfi Coast tour. I... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We had a fantastic trip organized wit Irro Charter! We were a group of 13 travelling from France to Italy. The service provided has been excellent: from the beginning (exchange of emails, confirmati... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Irro charter were amazing from start to finish. Easy booking and prompt email replies to any questions I had. With booking a service from a different country your obviously a bit nervous but they alw... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Der Deutsche Forstverein bedankt sich für den absolut tollen Service! Es wurden insgesamt 19 Busse an einem Tag und zur gleichen Abfahrtszeit für Exkursionen gebucht. Die Busse sind zu unterschiedlich... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Aluguer de autocarros

Escrito pela empresa

With Irro Charter, renting a bus with a driver anywhere in Europe is easy boarding. Since 1972, our family-run company has been dedicated to providing the highest standards in travel – offering long-distance coaches, comfortable mini-buses or state-of-the-art vans as well as an experienced bus charter service. Our professional drivers, 24/7 phone support and trusted network ensure your journey is smooth and worry-free. From simple transfers to tailor-made tours across borders, we make travel effortless and enjoyable.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

195 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(195)

72 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Austria & Italy Tour

We were 42 people travelling Austria and Northern Italy with an Irro bus. The communication before and during the tour was very professional. We had a friendly and experienced driver. Everything went well. We would go again with Irro.

23 de agosto de 2023
Opinião espontânea
logótipo da Irro Charter

Resposta da Irro Charter

Dear Kailey,
Thank you very much for kind words and the 5 stars.
Whenever you need a bus again, let us know. We would be very happy to be your bus partner again.
Your Irro Charter Team

Classificada 5 em 5 estrelas

Friendly and professional Driver

We had a fantastic experience with Irro Charter. Our driver was not only professional but also very friendly and accommodating. Made the entire trip even more enjoyable.

25 de julho de 2023
Opinião espontânea
logótipo da Irro Charter

Resposta da Irro Charter

Dear Angelo,
Thank you very much for kind words and the 5 stars.
Whenever you need a bus again, let us know.
Your Irro Charter Team

Classificada 2 em 5 estrelas

Poor Service

- No Clear Communications.
- Trying to take advantage of the client by invoicing unnecessary and crazy bills that could've been avoided by clear communications.
- Rude and unprofessional Driver.
- Promised to provide English Speaking Drivers, but that didn't happen. Drivers were not speaking English.

2 de agosto de 2023
Opinião espontânea
logótipo da Irro Charter

Resposta da Irro Charter

Dear Canary Travel & Tourism,

Thank you very much for your feedback. We are very sorry that you had such an experience with us on your trip. We are always trying to do our best and go the extra mile for every client without any exceptions. In a very pressing high season with a huge lack of drivers, changes and mistakes might happen some time. We apologize for this most politely.

However, could you please be more concrete while giving feedback. We are constantly improving our service. What do you mean with "no clear communication"? All final tour and drivers detail have been sent to you in time.

We would be very happy to be your bus charter partner again and would like to convince you of our quality.

Your Irro Charter Team

Classificada 1 em 5 estrelas

Service was all jacked up

Service was all jacked up. You guys suck!

18 de agosto de 2023
Opinião espontânea
logótipo da Irro Charter

Resposta da Irro Charter

Dear Charla,
We are very sorry that you were not satisfied with our service. However, we provided the bus exactly as you booked it. We have delivered!
The way you are expressing your feedback here does not correspond to our style of communication nor to that of Trustpilot. We are always happy to accept constructive feedback but not in this tone.
Your Irro Charter Team

Classificada 5 em 5 estrelas

Fantastic drivers and great team to work with

The bus was always clean and well maintained. The drivers were very helpful and friendly and were willing to offer their own opinions and suggestions. They even helped organize some great events for us. The drivers were very professional, courteous, and on time. The next time I travel to Europe I am going to see if Irro Charter can provide the coach for us!

27 de junho de 2023
Opinião espontânea
logótipo da Irro Charter

Resposta da Irro Charter

Dear Darren L,
Thank you very much for this review and the 5 stars.
Whenever you need a bus again in Europe, let us know.
Your Irro Charter Team

Classificada 1 em 5 estrelas

The travel arrangements were completely…

The travel arrangements were completely unprofessional and chaotic. We unknowingly hired you as a broker when we thought we were dealing directly with a bus company. Apart from the extraordinary additional cost you charged, your business practices have been totally unacceptable, especially given the effect on 100+ young people from another country. There have been constant, last-minute changes with the drivers, most of whom barely speak English and some of whom have used profanity constantly.

More importantly and for the record, your bus driver Nicky put one of our students in danger by unnecessarily pumping the brakes multiple times when he stood up to use the bathroom. He was extraordinarily disrespectful to our students and even quite rude to our adults.

The overall experience of the trip makes it impossible for us to ever work with your company again.

17 de agosto de 2023
Opinião espontânea
logótipo da Irro Charter

Resposta da Irro Charter

Dear Jimmy,

Thank you very much for your feedback. We are very sorry that you had such an experience with us on your trip. We are always trying to do our best and go the extra mile for every client without any exceptions. In a very pressing high season with a huge lack of drivers, changes and mistakes might happen some time. We apologize for this most politely.

However, I have to disagree on one thing. We are a real bus company and family business with +50 years of experience. When our buses are not available, we do use buses from our trusted and qualified network.

We would be very happy to be you bus charter partner again and want to convince you of our quality.

Your Irro Charter Team

Classificada 5 em 5 estrelas

Ernest our driver was so friendly an…

Ernest our driver was so friendly an accomodating absolutely a great experience and HE make the difference! Great job!
KUDOS TO ERNST as we call him Ernesto!

11 de agosto de 2023
Opinião espontânea
logótipo da Irro Charter

Resposta da Irro Charter

Dear Jose Aguirre,
Thank you very much for this review and the 5 stars.
We will let "Ernesto" know :)
Your Irro Charter Team

Classificada 5 em 5 estrelas

The journey with Irro Charter was both…

The journey with Irro Charter was both smooth and punctual. The bus was well-maintained, and the seats were extremely comfortable. Highly recommended for any long-distance travels!

28 de julho de 2023
Opinião espontânea
logótipo da Irro Charter

Resposta da Irro Charter

Dear Loretta Ramey,
Thank you very much for this review and the 5 stars.
Whenever you need a bus again, let us know.
Your Irro Charter Team

Classificada 5 em 5 estrelas

Excellent Service from Start to Finish!

From booking to the day of the trip, Irro Charter has exceeded my expectations. The staff was helpful and the bus was in impeccable condition. Our group was thoroughly impressed. We’ll be using their services again in the future!

2 de agosto de 2023
Opinião espontânea
logótipo da Irro Charter

Resposta da Irro Charter

Dear Addyson Calvin,
Thanks so much for your feedback. We are very happy that your group was satisfied.
Your Irro Charter Team

Classificada 5 em 5 estrelas

Everything went great

Everything went great. Communication with Irro Charter was perfect and the driver was very friendly and punctual. I highly recommend the company and will book there again if a bus is needed!

12 de fevereiro de 2023
Opinião espontânea
logótipo da Irro Charter

Resposta da Irro Charter

Dear MK,
Thanks a lot for your feedback and the 5 stars.
Whenever you need a bus again, let us know.
Your Irro Charter Team

Classificada 5 em 5 estrelas

Excellent service and unforgettable travel

Excellent service and unforgettable travel experiences!
I recently took a trip with Irro Charter, and I am absolutely thrilled with their service. From start to finish, everything went smoothly. The communication was friendly and professional, and they went above and beyond to accommodate all of my requests.

The coach bus was comfortable and well-equipped, making the journey enjoyable. The driver was highly experienced and ensured a safe and pleasant ride. The itinerary was well-planned, allowing us to visit many fascinating places.

I highly recommend Irro Charter to anyone looking for a reliable and top-notch charter bus company. They exceeded my expectations and contributed to making this trip a memorable one. Thank you to the entire team at Irro Charter! I will definitely travel with them again.

26 de junho de 2023
Opinião espontânea
logótipo da Irro Charter

Resposta da Irro Charter

Dear H. Saade,
Thank you very much for your very detailed review and the 5 stars.
We would be very happy to be your bus partner again.
Your Irro Charter Team

Classificada 5 em 5 estrelas

excellent service from friendly…

excellent service from friendly staff,at an excellent price. even spontaneous changes have been implemented without any standing. would book something again at any time!

17 de dezembro de 2022
Opinião espontânea
logótipo da Irro Charter

Resposta da Irro Charter

Dear Florian Jäger,
Thank you very much for your kind words and the 5 stars.
Whenever you need a bus again let us know.
Your Irro Charter Team

Classificada 5 em 5 estrelas

Discover Europe by bus

Discover Europe by bus, I can only recommend everyone to be inspired by Irro Reisen and book one of the great trips. Top organized with beautiful stops, very friendly bus driver and very fair prices. I would always do again and the next trip is already in planning 😃

10 de março de 2023
Opinião espontânea
logótipo da Irro Charter

Resposta da Irro Charter

Dear Hamburg Girl,
Thank you very much for this review and the 5 stars.
Whenever you need a bus again, let us know. We would be very happy to be your bus partner again.
Your Irro Charter Team

Classificada 5 em 5 estrelas

first-class experience

Both as a private and as a business customer, I have always had a first-class experience in recent years - very professional and sympathetic. Thank you for your support and keep up the good work, Team Irro!

1 de março de 2023
Opinião espontânea
logótipo da Irro Charter

Resposta da Irro Charter

Dear Wolf Wienecke,
Thank you very much for this review and the 5 stars.
Whenever you need a bus again, let us know.
Your Irro Charter Team

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais