The products I purchased arrived last week. We placed order 2 months ago. Interior designer Mr Murat made us a 3d drawing. The products arrived exactly as we wanted. We are very pleased and I recommen... Ver mais
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We purchased king size bed and two single size beds and a two seater sofa. Excellent service and quick delivery to Birmingham within less than a week. Muharrem is the man behind this cool business...
A empresa respondeu
The delivery team were brilliant and very helpful. They had amazing communication as well as being careful when carrying the furniture. I would want to thank Mr. Celal and Serdar for their service.
A empresa respondeu
Actually I would like to give 5 star however they have arrived late even though they said to me that they would attend between 9-2 but unfortunately they have arrived at 4:00pm. They have done a... Ver mais
Informações sobre a empresa
Escrito pela empresa
Istikbal Furniture, with a 60-year success story, is the Turkish furniture industry's leading manufacturer. Since 1957, it has continued to add value to the sector with its product diversity, distinct designs, quality, and after-sales services. Home to modern furniture for every room, Istikbal provides you with chic sitting groups, bedrooms, dining rooms, mattresses, bed bases, carpets, and home textiles. We are renowned for the service and the quality of our products.
Informações de contacto
125 Fore Street, N18 2XF, London, Reino Unido
- 02088036666
- info@istikbaluk.com
- istikbaluk.com
3,9
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21 opiniões
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Scam Istikbal Furnite
I ordered sofa and king size bed. When I was ordering they asked me if they building have lift. I said yes there are two lifts and I think sofa and bed can be carried in the lift. However sofa and bed did not fit in the lift and they told we cannot carry it to 8th floor. I told them my flat is on 8th floor before I ordered. They never told me to measure lift size and if items do not fit lift, we can’t carry them with stairs. They never informed me about this. To carry and setup the sofa and bed, they wanted £350 more and I had to pay. This company literally stole the money from me by lack of information and asking money for carrying items which I already paid. They are scammers and I will mention this every platform until they refund my money. They did not inform me anything and they asked money for their job I already paid for
29 de abril de 2023
Opinião espontânea
Resposta da Istikbal Furniture (Edmonton-Cloyton Way)
Good Afternoon Halid,
Thank you for your feedback regarding the delivery of your product. We want to clarify a few points regarding the situation.
Firstly, as stated in our terms and conditions (3rd term in the T&C), the customer is responsible for taking measurements to deliver the product. We want to address the fact that delivery to the 8th floor of a flat can be tiring for our delivery team, who must carry the (heavy) products up and down multiple times.
Secondly, we did not request payment from you regarding our delivery team carrying the products to the 8th floor. We offered to take the products back and suggested that you arrange for extra people to help lift the items to the 8th floor, as additional workforce is required for such a task.
However, you expressed your willingness to pay £100-£200 for our delivery team to bring the products to the 8th floor despite our repeated insistence that we are not charging any additional payment. You eventually arranged a separate agreement with our delivery team and paid £350 for the goods to be carried, which is between you and them and does not involve our company in any way.
We assure you that we take our customers' satisfaction seriously and always try to work with them to find a satisfactory solution.
We hope this clears up any confusion and appreciate your business.
Many thanks,
Harun
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