The process and sheer professionalism of the company and how they treat customers is fantastic. I have dealt with plane and simple many times before and I can’t fault them. Speedy delivery and the wel... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Excellent service. My bulk bag of 20mm gravel was delivered the very next morning. The delivery driver ( Neil B ) was very friendly and followed the delivery instructions I left with my order to the l... Ver mais
A empresa respondeu
The service from this company was great. Our order, placed online, was expected within 5 working days. It was actually delivered the next day! What's more the delivery driver took great care not... Ver mais
A empresa respondeu
Great service, only one thing I thought could improve is communication on delivery date. Didn’t get a precise day ,time or even a phone call. After ordering , the email that was sent said will b... Ver mais
A empresa respondeu
Informações sobre a empresa
- Mercado de materiais de construção
- Loja self-service
- Loja de bricolage, casa e jardim
- Plataforma de comércio online
- Empresa de remodelações
Escrito pela empresa
Shop where the builders shop at The Online DIY Marketplace. Hey DIYers, we’re the straightforward way to buy DIY products, home improvement supplies and building materials from multiple merchants. With our online marketplace, there’s no faff. Just enter your postcode to see your local merchants. Then order what you need and they’ll deliver right to your door. Now that’s Plane & Simple.
Informações de contacto
4,7
Excelente
2 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Wrong product delivered!
29 de julho de 2025
Resposta da Plane & Simple
Hi Bharath,
Thank you for your time on our call earlier today and for taking the time to provide us with your feedback. It was great to have the opportunity to discuss your experience with you and I appreciate your comments. Having investigated this further with yourself and the merchant you placed the order with, the correct product was indeed delivered as to what was ordered.
If there is anything else at all that we can help with, please let us know and we will be happy to help.
Thanks again for shopping at Plane & Simple, we hope to see you again soon!
Team Plane & Simple.
Resposta da Plane & Simple
Hi Mark,
Thank you very much for your kind review!
We are delighted to hear that that you enjoyed shopping via our marketplace and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Got what I ordered at a great price
Got what I ordered for a great price delivered in a timely manner no problems
Thank you
28 de julho de 2025
Resposta da Plane & Simple
Hi Ian,
Thank you very much for your kind review. We're delighted to see that you enjoyed your shopping experience with us and hope to see you again for your next project.
Happy DIYing!
Team Plane & Simple
Resposta da Plane & Simple
Hi,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We would be delighted to see you again soon.
Happy DIYing!
Team Plane & Simple
Simple booking process and fast delivery
Simple booking process and fast delivery. What more could you ask for.
15 de julho de 2025
Resposta da Plane & Simple
Hi Dominic,
Thank you very much for your kind and honest review!
We're really pleased you enjoyed your shopping experience with us and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Delivery driver was excellent
Delivery driver was excellent! Couldn't do enough to help!
Only small issue was no email reply when I requested an update.
14 de julho de 2025
Resposta da Plane & Simple
Hi Andy,
Thank you very much for your kind and honest review!
We're really pleased you enjoyed your shopping experience with us and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Resposta da Plane & Simple
Hi Crag,
Thank you very much for taking the time to leave your 5* review. We're really happy to see that you enjoyed your experience shopping with us.
Look forward to seeing you again.
Happy DIYing!
Team Plane & Simple
Straightforward ordering process
Straightforward ordering process. Great service from the paisley merchant. Recommended.
25 de julho de 2025
Resposta da Plane & Simple
Hi Darren,
It's great when our customers confirm that we are doing things right!
Really appreciate your 5 star review.
Happy DIYing!
Team Plane & Simple
Resposta da Plane & Simple
Hi Grzegorz,
Thank you very much for your kind review!
We are delighted to hear that that you enjoyed shopping via our marketplace and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Resposta da Plane & Simple
Hi Daniel,
Thank you very much, what a lovely review!
We were delighted to assist and hope to serve you again soon.
Happy DIYing!
Team Plane & Simple
Resposta da Plane & Simple
Hi,
Thank you very much for your kind review!
We are delighted to hear that that you enjoyed shopping via our marketplace and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Excellent company to deal with and…
Excellent company to deal with and quick delivery 5stR
22 de julho de 2025
Resposta da Plane & Simple
Hi Robert,
Excellent!
We are so pleased to hear that you have enjoyed the service.
Thank you very much for taking the time to leave your feedback.
Happy DIYing!
Team Plane & Simple
Emailed Wingham Timber twice to…
Emailed Wingham Timber twice to request for a quote and did not get a reply. Hand delivered a printed copy of the quote request and have still not heard back after 3 weeks. This firm seems to have forgotten how to do business since it was taken over.
9 de julho de 2025
Opinião espontânea
Resposta da Plane & Simple
Hi John,
We're sorry you could get in touch with Wingham Timber for a quote. Sadly, the 1* review you've given directly effects us at Plane & Simple whereas the issue here seems to be with Wingham Timber?
Good news is, Wingham Timber are a merchant partner of Plane & simple and sell products on our marketplace. Please feel free to input your postcode into the website and you'll be able to see all of the merchant partners products and pricing in your area on our marketplace.
If there's anything we can help with, please contact hello@itsplaneandsimple.com and we'll be more than happy to help.
Many thanks,
Team Plane & Simple
material wasnt delivered by date given…
material wasnt delivered by date given then had to chase you up to sort it out
23 de julho de 2025
Resposta da Plane & Simple
Hi Susan,
Thank you very much for taking the time to leave your feedback. We're very sorry to hear of your experience.
As a marketplace, we pride ourselves on connecting DIYers with trusted local builders merchants. If one of our merchant partners provides a service that is below our usual standard, we follow-up with them so they can make it right.
Thanks again for shopping with us and Happy DIYing!
Team Plane & Simple
Easy stress free from ordering to…
Easy stress free from ordering to delivering. Thanks!
22 de julho de 2025
Resposta da Plane & Simple
Hi Hayley,
Thank you very much for your kind review!
We are delighted to hear that that you enjoyed shopping via our marketplace and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Resposta da Plane & Simple
Hi Mark,
Excellent!
We are so pleased to hear that you have enjoyed the service.
Thank you very much for taking the time to leave your feedback.
Happy DIYing!
Team Plane & Simple
Really fantastic experience from start…
Really fantastic experience from start to finish. Great products at really good prices. Delivery very quick.
10 de julho de 2025
Resposta da Plane & Simple
Hi James,
Thank you very much for your kind review. We're delighted to see that you enjoyed your shopping experience with us and hope to see you again for your next project.
Happy DIYing!
Team Plane & Simple
Great price
Great price, good communication, delivery day did change a couple of times, but wasn’t a problem. Driver dropped goods in good location. Thanks
22 de julho de 2025
Resposta da Plane & Simple
Hi John,
Thank you very much for your kind and honest review!
We're really pleased you enjoyed your shopping experience with us and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Resposta da Plane & Simple
Hi Richard,
Thank you very much for your kind review. We're delighted to see that you enjoyed your shopping experience with us and hope to see you again for your next project.
Happy DIYing!
Team Plane & Simple
Warped
Ordered deck boards, 4 out of 12 were badly warped along the length, unfortunately I could request replacements as we needed to use them as soon as they were delivered, if I order through Plane and Simple next time I will make sure the order goes through Stock ex.
7 de julho de 2025
Resposta da Plane & Simple
Good afternoon,
Thank you for leaving the review and for shopping at Plane & simple.
We're sorry to hear that the products supplied by the merchant were not as expected and damaged. As always, Plane & Simple will always help the customer with any queries, especially damages, to resolve it right away. We would have loved the opportunity to make things right immediately but understand the goods are needed to be used quickly.
Thank you for shopping at Plane and Simple and we hope to see you again soon!
Team Plane & Simple
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